We provide IT Staff Augmentation Services!

Production Support Lead Resume Profile

3.00/5 (Submit Your Rating)

Major Strengths

  • Good working experience on People code, Application Engine, Application Packages, Component Interfaces using Application Designer and was involved in integration of third party systems like SAP and Taleo.
  • Worked on report generation using PS Query, SQRs, Crystal reports and XMLP.
  • Has good exposure to functional process flows of PeopleSoft HCM Core HR, Benefits Administration, North American Payroll, Global Payroll for UK, Talent Management, Candidate Gateway, e-Performance, Time and Labor, Workforce Management, Absence Management, MSS, ESS, Enterprise Portal.
  • Also has experience of implementing modules like Asset Management, Account Receivables, Billing and General Ledger in PeopleSoft Financials.
  • Expert in full project life cycle, including project management and team leading activities as well as experience with analysis of business processes, detail design, module plans, timelines, milestones and deliverables, system integration testing, creation of training documentation, and production support.
  • Experienced in the creation of Unit test plan/test scripts, unit test results, System Integration, Regression, User Acceptance, Security and Performance test plans.
  • Prepared Functional Test Plans FTP for process flows and Interfaces.
  • Involved in Integration Testing and migration activities

Technical Skills Summary

  • PeopleSoft HRMS VS 8.8 9.2 Core HR, Benefits Administration, North American Payroll, Talent
  • Management, Candidate Gateway, e-Performance, Time and Labor, Workforce
  • Management, Absence Management, MSS, ESS, Enterprise Portal PeopleSoft FSCM VS 8.0, 8.9, 9.1 General Ledgers, Account Receivables, Asset Management, Billing. Tools: People Tools VS 8.22, 8.43, 8.48, 8.49, 8.50, 8.51 and 8.52 People code,
  • Application Designer, Application Packages, SQL, Component Interface,
  • Integration Broker, PeopleSoft Security, SQL , DB2, TOAD,
  • Oracle SQL developer 10G, 11G, MS SQL Server, MS SharePoint,
  • HP Quality Center, IBM Remedy tool, Load Runner, Data Mover and Visio Reporting: Crystal Reports, PS /Query, XMLP and SQR Certifications: PeopleSoft HRMS Functional and People Tools I, II Oracle Partner
  • Network, Oracle Corporation.

TECHNOLOGIES:

PeopleSoft HRMS VS 8.8 9.1 Core HR, Benefits Administration, North American Payroll, Global Payroll for GBR, Talent Management, Candidate Gateway, e-Performance, Time and Labor, Workforce Management, Absence Management, MSS, ESS, Enterprise Portal. PeopleSoft FSCM VS 8.9, 9.0, 9.1 General Ledgers, Account Receivables, Asset Management, Billing. Tools: People Tools VS,8.43,8.48,8.49,8.50,8.51 People code, Application Designer, Application Packages, SQL, Component Interface, Integration Broker, PeopleSoft Security, SQL , DB2, TOAD, Oracle SQL developer 10G, 11G, MS SQL Server, MS SharePoint, HP Quality Center, Load Runner, Data Mover, MS Visio. Reporting: PS /Query, XMLP and SQR. Certifications: PeopleSoft HRMS Functional and People Tools I II - Oracle Partner Network, Oracle Corporation.

Professional Experience

Confidential

Production Support Lead

Project Description

PeopleSoft HCM 9.1 Production Support and Maintenance in People Tools 8.52

Responsibilities

  • Provided 24x7 support to customers resolving their priority issues On-call support.
  • Involved in handling the Remedy tickets with Priority P1, P2 and P3 and having direct interaction with the end users and solving the tickets on time and closing them.
  • Documented customer problem information, recommendations, and resolution.
  • Created Process definitions for Application Engine Program and run through the Process Scheduler and also used Process Monitor to keep track status of the report.
  • Involved in Taleo Connect client to send files from HR system to Taleo and vice-versa.
  • Used Process Scheduler to run scheduled processes at a specific time and/or run recursively at a specific interval and used Process Monitor to view status of the process.
  • Creation of Application Knowledge document, High level flow document, etc. using Visio for the customizations.
  • Coordinated software bug fixes with the product Development teams.
  • Handled in coding, unit testing and migration activities.
  • Knowledge sharing sessions to Offshore team members.
  • Responsible for developing training material.

Confidential

Onsite Coordinator / Technical lead

Project Description

PeopleSoft FSCM 8.0 Enhancement and Maintenance in People Tools 8.22

Responsibilities

  • Involved in direct interaction with the end users and taking requirements from the business and seeking clarifications in the requirements and then providing them the effort estimates and solution timelines.
  • Created conceptual flow and use case modal diagrams using Visio for the customizations that are to be done.
  • Creation of Business Requirement document, Functional mapping document, Application Design document.
  • Involved in coding and code reviews.
  • Knowledge sharing sessions to Offshore team members.
  • Have participated in multiple requirement gathering sessions and done several Fit / Gap Analysis.
  • Responsible for developing training material and conducting end users' training.
  • Part of project proposal in providing the estimates.

Confidential

Onsite Coordinator / Team Lead

Project Description

PeopleSoft Core HR 9.1 HR Sustenance and Maintenance in People Tools 8.51

Responsibilities

  • Involved in direct interaction with the end users and taking requirements from the business and seeking clarifications in the requirements and then providing them the effort estimates and solution timelines.
  • Created many process flow diagrams using Visio for the customizations done.
  • Creation of Functional Specification, Functional mapping document, Technical specification. Analysis, Design Development using SQRs, Application Engines, CIs, PS Queries.
  • Knowledge sharing sessions to Team Members.
  • Have participated in multiple requirement gathering sessions and done several Fit / Gap Analysis.
  • Created Technical Architecture, Conversion, Unit and System Integration, Regression, User Acceptance, Security and Performance test plans.
  • Created Unit Test Plan, Unit Test results, migrating to QA and TST instance.
  • Involved in Integration Testing and migration activities.

Confidential

Data Extraction and Conversion Lead

Project Description

PeopleSoft HR 9.0 in People Tools 8.49 Data extraction and conversion from PeopleSoft to SAP

Responsibilities

  • Involved in direct interaction with the end users and taking requirements from the business and seeking clarifications in the requirements and then providing them the effort estimates and solution timelines.
  • Was a part of blue printing phase and gave estimates on the PeopleSoft point of view.
  • Creation of Functional Specification, Functional mapping document, Technical specification. Analysis, Design Development of PeopleSoft data extraction using SQRs and Application Engines.
  • Knowledge sharing sessions to Team Members.
  • Got to work in SAP HR data loading / LSMW also which is a multiple technology other than PeopleSoft.
  • Involved in the data security of the HD HR data.
  • Have participated in multiple requirement gathering sessions and done several Fit / Gap Analysis.
  • Created Technical Architecture, Conversion, Unit and System Integration, Regression, User Acceptance, Security and Performance test plans.
  • R Coding, Unit Test Plan, Unit Test results, migrating to QA and TST instance.
  • Involved in Cut over activities and System Integration Testing.
  • Responsible for developing training material and conducting end users' training.

Achievements:

Received an orange level award from the business for the outstanding performance

Confidential

Offshore Technical Lead

Project Description

PeopleSoft HR 9.1 in People Tools 8.51 Implementation of Core HR modules and releasing Global Payroll tax update patches for GBR.

Responsibilities

Involved in client interactions and taking requirements from the business and seeking clarifications in the requirements and then providing them the effort estimates and solution timelines.

  • Creation of Technical specification, Analysis, Design Development using SQRs and Application Engines.
  • Knowledge sharing sessions to Team Members.
  • Getting involved in Performance Appraisal of the team members.
  • Key person during the implementation preparing SOEs Sequence of events before the go-live and involving in the dress rehearsal activities and meetings and implementation walk through as well.
  • Has been maintaining and involved in team resources onboarding and off-boarding in the projects, background checks and documents collection.
  • Created Queries as per Business requirements.
  • Created/Customized Security to give access to respective module users.
  • Have participated in multiple requirement gathering sessions and done several Fit / Gap Analysis.
  • Was a part of CMMI level audits and was a quality anchor for the project.
  • Responsible for bringing up the project to CMMI level 5.
  • Created Technical Architecture, Conversion, Unit and System Integration, Regression, User Acceptance, Security and Performance test plans.
  • Also involved in the creation of test scripts and functional testing of the application
  • Responsible for developing training material and conducting end users' training.

Achievements:

Received a SPOT Award for Excellence from the Infosys Management for the outstanding performance.

Confidential

Technical Lead

Project Description

PeopleSoft FSCM from 8.8 to 9.1 and People Tools 8.43 to 8.51 Re-Implementation / upgrade of Asset Management and Account Receivables

Responsibilities

  • Worked as an Implementation/technical consultant for AM/AR modules.
  • Extensive and complete understanding of AM/AR modules and its various integration points with other PS modules.
  • Extensive knowledge in the configuration/setup of AM/AR modules and have leveraged the knowledge to help setup/configure the above said modules for various clients.
  • Setup Depreciation calculation for assets, asset profiles, categories, set up accounting entries, Configure asset book.
  • Configure new asset profiles, set up Accounting entries, Distribution template, depreciation rules, Bonus depreciation for 2012, Inter/intra unit asset transfers.
  • Corrected and updated incorrect transactions in Asset Management and IT Assets and began implementation for multinational subsidiaries.
  • Customized AM and AR Workflow Approval Process.
  • Tuned several processes in AM module and reduced the run time of Depreciation process significantly.
  • Creation of Technical specification, Analysis, Design Development using SQRs and Application Engines, People Code.
  • Created Queries as per Business requirements.
  • Created/Customized Security to give access to respective module users.
  • Created many inbound and outbound interfaces.
  • Responsible for developing training material and conducting end users' training.
  • Performed database and application performance tuning.
  • Created test plan for performance testing DB2 applications.
  • Involved in the creation of Unit test plan/test scripts, unit test results, System Integration, Regression, User Acceptance, Security and Performance test plans.

Confidential

Technical Lead

Project Description

PeopleSoft HR 9.0 in People Tools 8.48 Implementation of TAMS and Candidate Gateway

Responsibilities

  • Creation of Technical specification, Analysis, Design Development using SQRs, Application Packages, PS Query and Application Engines.
  • Knowledge sharing sessions to Team Members.
  • Getting involved in Performance Appraisal of the team members.
  • Involved in the creation of test scripts and functional testing of the application of TAMS and CG application.
  • Created Queries as per Business requirements.
  • Created/Customized Security to give access to respective module users.
  • Created Technical Architecture, Conversion, Unit and System Integration, Regression, User Acceptance, Security and Performance test plans.

Confidential

Senior Developer

Project Description

PeopleSoft FSCM 8.9 in People Tools 8.48 Implementation of AM and GL

Responsibilities

  • Involved in the end to end implementation and helped in requirement gathering and Fit Gap Analysis. End to end configuration of AM which include but not restricted to AM BU Setup, Asset Book, Asset Profiles, Asset Categories, Setting up of Accounting Entries, set up depreciation calculation procedures, Group Asset Processing, Inter/Intra Unit transfers, Define Financial Information.
  • Worked closely with the business in setting up of GL system which include but not restricted to configuration/ setup of new ledgers, ledger codes, Ledger Groups, ledger templates, Journal Entry templates, summary ledgers, open periods, Business unit Ledger configuration, Chart field security, calendar and journal options.
  • Creation of functional and Technical specifications provided by the Client. Analysis, Design Development of PeopleSoft Customizations.
  • Managed all phases of the testing including writing the test scenarios and scripts and the execution of the tests by the project team and general user group.

Achievements:

Received Star of the Module Award for successfully Implementing Asset Management module from the Accenture Management for the outstanding performance.

Confidential

Associate Projects / Developer and Functional Tester

Project Description

PeopleSoft HRMS 8.8 in People Tools 8.43 Customization, Maintenance and Production Support

Responsibilities

  • Creation of Technical specification. Responsible for Analysis, Design Development of various processes.
  • Page and component creation, People code changes, creation of Application Engines, CIs, customized already.
  • Production Support and issue resolution and handling Knowledge sharing sessions to Team Members.
  • Prepared Functional Test Plans FTP for process flows and Interfaces.
  • Dealt with Functionality, Usability, and integration and Show stopper issues.
  • Monitoring of production support jobs, taking care of SLAs.
  • Involved in developing the Background check process flow pages for those joining newly to the company whether they are contingent workers or Contractors or full time employees.
  • Involved in Unit testing, System Integration Testing, regression testing and supporting User Acceptance testing.

We'd love your feedback!