PeopleSoft HRMS Resume Profile

An efficient PeopleSoft HRMS Tier 1 2 help desk support professional possessing 5 years concentrated in the areas of BenAdmin, HCM, ESS, MSS, FIN, eBenefits and ePerformance. Highly experienced in the functional use of PeopleSoft versions 8.9 and 9.1 complimented with working knowledge using People Tools Crystal Reports. Primary role is providing accurate and reliable end user support related to PeopleSoft implementation. Experienced in UAT, documenting test scripts and end-user training. 15 years of experience as IT coordinator, office manager and administrative assistant and HR responsibilities.

Areas of Expertise

PeopleSoft 9.1 functionality
HCM, FIN, ESS, MSS, BenAdmin, PS Security
Microsoft Office Proficient
Helpdesk Tier 1 2
UAT Test Scripts
Standard Software Mgmt

Trouble Ticket Tracking
Database Administration
Accounts Payable/Accounts Receivable
Bookkeeping/Payroll
Strategic Planning
Asset Records Management

Staff Training Development
Report Document Preparation
Financial statement preparation
Policies Procedures Manuals

Professional Experience

Confidential

Providing customer service support, training assistance and phone support involving various software applications customized for DoS various bureaus world-wide.
Client security policies and procedures related to data security and integrity
Confidential, time-sensitive and responsible administrative duties
Trouble ticket tracking via Remedy, monitoring and follow-up related to user requests
Interfacing with both functional and technical PeopleSoft staff and client personnel.
Creating user accounts/passwords via PeopleSoft 9.1 security platforms
Performing UAT processes and test scripts for the development of documentation for PeopleSoft modules

Confidential

Providing customer service improvements based on customer feedback
Generate new business by marketing through social media Facebook Twitter
Lead brainstorming sessions with team on creating leads to generate more sales/profits
Deliver marketing materials and price quotes for inquiries via email, telephone and social media
Making professional presentations at vendor events and expos
Create marketing materials and presentations using Microsoft Office products e.g. Word, Excel, PowerPoint and Publisher
Creating customer surveys for new existing customers to acquire customer feedback.
Troubleshoot and resolve customer complaints and issues.

Confidential

Provided PeopleSoft development /support experience in the following areas: Payroll, Benefits Administration, Enterprise Learning Management, Asset Management and Human Capital Management.
Helpdesk support for Howard University PeopleSoft end-users
Analysis of incoming trouble tickets and support requests received via email and telephone
Supported PeopleSoft BenAdmin, eBenefits, HRMS, HCM, FIN functional areas
Engaged the 1st, 2nd and 3rd tier staff involved with technical tasks related to implementation.
Instruction for first time PeopleSoft users during HU Leads PeopleSoft open lab held every Wednesday.
Planning and managing user acceptance testing, application assessment and requirements

Confidential

UAT and test scripts in the development of documentation for PeopleSoft modules
Liaison for I.T. department, creating user accounts/passwords via PeopleSoft platforms
Logged Help Desk inquiries via walk-in, e-mail or telephone calls,
Utilized Help Desk tracking software to monitor and follow-up user request
Client security policies and procedures related to data security and integrity
Served as a professional consultant providing customer services support, training assistance with software applications and phone support to various organizations in the metropolitan area.

Confidential

Instruction of GEDTS custom applications for one-on-one and group training for GEDTS end-users.
Technical writing for the development of documentation for custom applications.
Liaison between ACE helpdesk and GEDTS end-users.
Technical and project support for GEDTS project managers and test specialists.
Travel arrangements, check requests and staff expenses for GEDTS business.
Purchase orders via PeopleSoft for GEDTS information technology purchases.

Confidential

Directed and coordinated the office in a manner that optimized the clerical staff's efficiency.
SSupervised the day-to-day administrative and clerical operations of a small busy non-profit office.

Confidential

Perform responsible and confidential administrative duties for Information Systems Customer Service Center ISCSC staff.
Created and modified, statistical charts, in-house materials forms, brochures and flyers .
Designed, constructed and updated spreadsheets, databases, association calendar, quarterly reports, and projects for the section.
Published MISO's quarterly newsletter via MS Publisher

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