Manager Resume Profile
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Summary
- Accomplished, experienced, and results-oriented Information Technology leader interested in Data Analysis, Database Administration, and Business Intelligence solutions. Qualifications
- Strong IT leadership and management experiences working in highly matrixed and cross-functional organizations.
- Effective working with teams and constituents during times of organizational and cultural change.
- Project and program management and delivery, technical analysis and design, and consulting experience on a wide range of Enterprise Business Applications from large enterprise class vendors including IBM, PeopleSoft, and Oracle, to smaller niche vendors , Data Warehousing and Packaged Application projects.
- Multiple large-scale end to end implementation efforts, in additional to several rapid prototype and pilot environment on both packaged and custom developed solutions.
- Experience in full lifecycle information technology project and program management, including:
- Concept and project initiation methodology selection
- Architecture review and infrastructure design
- Requirements management, analysis and system design
- Development and unit testing cycles
- Testing phases, including end user, integration, system, and performance/load testing
- Deployment and post production support activities
Experience with enterprise class IT support functions, including:
- Service level delivery
- Application management, maintenance and production support
- Database, systems, and network administration
- Performance benchmarking, analysis and tuning
- Backup and disaster recovery testing and planning
Desktop support
- Project and program level responsibility for technology services to large scale public Federal and State government, higher education and private Fortune 20 organizations.
- Strong people management skills across management, lead, and technical levels Strong verbal and written communication skills.
- Experience directing and leading strategic and tactical technical decision making processes.
- Proven ability to deliver business value through information technology solutions.
Experience
Confidential
- Senior Consultant Data Analytics, Pharmaceutical Supply Chain Solutions
- Project and Support activities around Inventory, Transportation and Master Data Management.
- Requirements Management and Testing Planning for a Simulation/Modeling project
- Support activities around critical customer facing systems:
- Facilitated a process to document and discuss critical Pharmaceutical segment applications
- Facilitated the Pharmaceutical segment Application Performance Management process
Director Enterprise/Supply Chain Solutions,
Confidential
- Program level responsibility for multiple simultaneous projects. Responsible for successful solution delivery over a portfolio of approx. 15 - 20M of project cost, and for support and service level delivery across relevant subject and application areas.
- Second level management, including direct responsibility for 3 - 4 line-level managers, team leaders, and additional technical specialists/consultants with total team sizes of up to 50 full time and contract employees.
- Responsible for internal client relationship management, including risk management, budget/schedule/scope and quality management across all projects within portfolio.
- Created, managed, and evolved teams through organizational consolidation and restructuring while keeping focus on solution delivery experienced leading people through change.
- Current business subject areas include client and customer impacting solutions for Pricing, Regulatory and Compliance, and Data Analysis areas.
- Responsible for effective vendor management of third party software and services organizations.
Manager, Data Warehousing/Application Development
- Strategic and Tactical project management and IT leadership within Application Development and Application Maintenance and Support organizations responsible for Data Warehousing and Business Intelligence solutions.
- Performed line level and second level management duties, including leading and managing multiple teams of Application and Project managers, with teams of up to 20 staff, contractors, and consultants.
- Responsible for successful delivery and completion on time, under budget, within scope of a 15M Data Warehousing/Business Intelligence conversion program from an AS400/COBOL environment to a Teradata/Informatica solution for the largest business unit in a Fortune 20 company.
- Program/Project management for Data Warehousing projects, including Data Mart analysis, design, and implementation and Data Warehouse technical infrastructure implementation, including data modeling, ETL processing, database design/implementation, hardware/OS/RDBMS implementation, and Business Intelligence/reporting/data extraction.
- Presenter at Teradata Partners Data Warehousing Conference, 2004.
PeopleSoft Consulting
Project Manager
- Project management, technical strategy, and implementation planning services for application technology and infrastructure solutions, including Data Warehousing, Customer Relationship Management CRM , Web/Portal, HRMS, and Financial applications.
- Certified PeopleSoft Project Manager Certificate in Project Management from George Washington University/ESI. Course of study included PMBOK based Project Planning including Earned Value and Risk Management. Utilized PeopleSoft's COMPASS methodology for implementation efforts.
- Provided technical analysis, infrastructure design, and implementation support services to customers regarding PeopleSoft applications and their underlying technologies.
- Hands on project management as well as strategic leadership with PeopleSoft Technology Solutions, including Data Warehousing, CRM, and Web/Portal, and application infrastructure projects for large public sector organizations including federal cabinet level departments and agencies, state governments, and large academic institutions .
Confidential
Manager of Application Operations - Systems Architect/Technical Manager
- System Architect/Technical Project Manager, including system architecture and design.
- Led and managed second and third level call center teams with a staff of up to 22, responsible for production support, upgrades, application infrastructure and middleware, database administration, and enhancement work for implementation, transition, and ongoing support of ERP and CRM applications.
- Led teams responsible for utilizing standardized methodology to implement and test patches, fixes, upgrades, and enhancements to managed applications.
- Led Disaster Recovery testing and planning efforts.
- Performed Technical Project Management for ERP, CRM and Complex Hosting projects.
Senior Database Administrator
- Database administration and technical architecture in a PeopleSoft ASP/outsourcing environment supporting multiple customers and PeopleSoft databases on Oracle, Sybase, and MS SQLServer RDBMS environments.
- Responsible for database, application and middleware infrastructure
- Production and development support through implementation of standardized software development lifecycle.
- Major and minor release PeopleSoft upgrades for multiple customers.
- Technical Lead for new PeopleSoft implementations.
Confidential
Technical Architect and Technical Team Lead
- Managed a team of six DBAs, systems administrators, and developers to design and implement a custom Operational Data Store/Data Warehouse system integrated into a PeopleSoft Financials environment on UNIX and MVS systems.
- Led system/stress testing and performance tuning of PeopleSoft, custom Data Warehousing/ETL applications, RDBMS, and system environments.
- Implemented PeopleSoft three-tier/tuxedo/web infrastructure for development and test environments.
Confidential
Lead Database Administrator and Technical Architect ARMS Project
- Responsible for PeopleSoft Technical Architecture, Oracle RDBMS administration, UNIX, and Microsoft NT system and network administration.
- Defined, tested, and validated critical components of the database and application infrastructure.
- Led the efforts of a staff of five DBAs on an enterprise PeopleSoft implementation.
- Led and implemented system and performance testing of technical environments and applications, including utilization of load testing tools.
- Developed, designed, and implemented technical strategy to bring an enterprise-wide client/server system to a distributed organization.
Systems Analyst College of Medicine
- Implementation of network and database systems for administrative and educational purposes across the College of Medicine and University Hospitals.
- Database development, administration, and support.
- Desktop and network support for academic, clinical, and administrative users in both College and Hospital settings.
- Hardware, software, and network systems analysis, evaluation, selection, and implementation
Confidential
Systems Analyst/Administrator
- Analysis, design, implementation, and support for a custom legal case management system
- Database development, administration, and support. desktop hardware, software, and network support