Project Manager ScrumMaster Resume Profile

Summary

Fourteen years technology, consulting and software implementation experience in service related industries, including manufacturing, healthcare and telecommunications. Led several large scale ERP, CRM and/or FSM projects for products including Oracle and PeopleSoft.
A strong ability to lead teams and achieve implementation projects on-time and on-budget.
Strong project management expertise, including several project management related certifications.
Successfully led requirements gathering and process re-engineering exercises.
Excellent knowledge of use-case development, testing strategies and overall project delivery methods. Experience

Project Manager Independent Contractor

Confidential

Provide project leadership for the implementation of enterprise mobile workforce management systems.
Led requirements gathering and business process re-engineering sessions.
Driven creation of requirements documentation, use-cases, project schedules, and overall team actions.
Strong facilitator of diverse groups that have exhibited or may have change management challenges.
Good knowledge of FSM products

Project Manager/Integration Specialist

Confidential

Provided overall project leadership for Oracle PeopleSoft CRM and service management platform.
Managed 4 major and multiple minor PeopleSoft releases annually.
Created the projects cutover plan, execution plan and checklists for all releases.
Worked with functional and technical users to define scope and through functional and system testing periods.
Monitored system testing and assisted with testing failures and facilitated the retesting.
Facilitated and organized the configuration team and implemented new efficient processes and monitored project status.
Worked with local and off-shore project teams on both production and non-production environments.

Project Manager ScrumMaster

Confidential

Provided project leadership and served as scrum master for development of healthcare/insurance CRM platforms for a provider of insurance in New York State.
Managed medium to large scope projects to ensure project completion in accordance with project plan, contract terms and approved project scope and budget.
Created project schedules and monitors timelines, milestones and assigns resources.
Proactively managed team performance, identified risks and devised contingency and mitigation plans.
Provided Executive status updates and reporting.
Built, developed and grew business relationships vital to the success of the projects.

Project Manager/Implementation Consultant

Confidential

Provided project management and implementation consultant BA services for implementation of Oracle PeopleSoft ERP platform within several NY State agencies.
Coordinated the project schedule across the entire PeopleSoft Implementation project.
Worked with agency, consulting and State resources to ensure an accurate project plan.
Provided metrics to State management for Governance Board approval and communication.
Developed contingency, actuals and earned value reporting for the project

Project Manager

Confidential

Responsible for the coordination and completion of numerous IT projects.
Managed all aspects of projects milestones, resource planning and project health.
Ensured adherence to project management concepts, practices and procedures.
Executive reporting and project budgets.
Designed project templates and developed methodology for the PMO.
System administrator and corporate trainer for Project Management Tracking System.

Project Manager

Confidential

Served as technical liaison between IT and marketing while managing several Oracle based applications and databases.
Created specifications for quality assurance procedures, designed and generated reports to highlight marketing opportunities.
Communicated project outcomes to clients while fostering and managing client relationships.
Project Implementation Consultant

Confidential

Worked within M A division of company to aid in the integration of acquired business units.
Led Oracle ERP deployments.
Resource planning, cost analysis and SLA reporting.
System administrator for project and timekeeping application.

Sr. Business/ Data Analyst

Confidential

Participated in design of logical data models on Sybase Power Designer for development of a homegrown CRM application.
Gathered user acceptance test data scenarios, supported and executed testing.

Completed INS 21.

Project Consultant

Confidential

Participated as a functional consultant on several software implementation projects. Worked with a variety of clients across several vertical markets.
Established and implemented revenue recovery queries for a telecommunications client.
Developed queries for ADP's Oracle platform billing system.
Developed a healthcare insurance company's Payroll Help Desk and established workflow analysis and business requirements.
Technical writing documentation developed for internal and external client audiences in the.