QUALIFICATIONS

• Demonstrated leadership and management skills
• Strong analytical and problem solving skills
• Experience with Clarity, Sharepoint, Peoplesoft CRM,HR , Weblogic, Telecom, ITIL, etc.
• Proficient in the principles of project management Formal PM training and certification PMP, Scrum
• Proficient with Microsoft Project, Word, Excel, PowerPoint, Access, and Visio
• Excellent verbal and written communication skills with all levels of management
• Vendor, Contractor, FTE, and Off shore resource selection and management

EXPERIENCE

Confidential

Sr. Enterprise Project/Program Manager

• Provide senior leadership, expertise and direction on one or more large scale complex programs or projects. Serve as single point-of-contact for and interface with all areas affected by IT projects including IT partners, Executive management, and business owners.
• Direct and coordinate complex high-priority system projects, budgets typically in excess of 1M. Develop and maintain plans to support schedule, budget constraints, staffing requirements etc. Project types include Application development, System implementations, Process improvements, etc.
• Responsible for the developing, directing and training junior project managers, project analysts, technical staff, and project support staff. Plan and oversee the staff development of IT Project Management staff.
• Provide leadership and motivation to project team members throughout the project lifecycle. Act as liaison to all enterprise technology areas that are applicable to the project team, and indoctrinate impacted staff, users, and vendors.
• Engage in negotiations and vendor relationship management with regard to Requests for Proposals RFP , Requests for Information RFI . Facilitate completion of purchase order requests and other supporting documentation as required.
• Use industry standard best practices in order to assure delivery of project goals and deliverables. Adhere to PMI-based project management methodology in accordance with FRS Technology Project Standard.

Confidential

IT Program Manager

• Provide oversight and management of IT project portfolio, working with IT and business management to ensure that projects undertaken are in alignment with corporate and divisional objectives.
• Duties include resource tracking, forecasting, and capacity management. Responsible for partnering with resource managers to ensure that resources are assigned to the appropriate prioritized, and approved projects.
• Provide centralized reporting to management, reoccurring and ad-hoc, on the status and progress of all IT projects. Partner with business and IT management to resolve any issues resulting in deviations in schedule, budget or resources as part of change management.
• Manage and coordinate multiple concurrent IT projects from inception to completion in a matrix environment. Responsibilities include creation and management of project plans, status reporting, resource management, budget tracking, risk and issue management, communication, and change management. Project types include Network and Infrastructure build-outs, Telecommunications call recording, IVR, call routing, etc. , Web development .Net,Java , Peoplesoft, Oracle upgrades, Facility set up, Data Center Migrations, CTI, Customer contact, etc.
• Develop and implement appropriate project management policies, standards, templates, and methodology based on best practices and synergistic with corporate culture. Ensure that projects are implemented in accordance with the methodology and policies by performing periodic audits. Provide training and support to project leads on completion of project documentation, SDLC documentation, and basic project management.
• Liaise with project sponsors and other managers within IT and the business to ensure that project expectations are properly managed. Facilitate the change management process for cross divisional projects.
• Serve as company representative with external vendors for pricing quotes, escalations, and problem resolution throughout the project lifecycle and on-going support if applicable.

Confidential

Consultant, Sr. IT Project Manager

• Manage and oversee multiple Infrastructure projects in direct support of the Helix program. Projects involve the set up and creation of multiple environments Development, Test/Performance, Disaster Recovery, and Production required for the successful implementation of and cut over to the new Helix platform.
• Develop, analyze, and manage project schedules MS Project , MS Project Server, Project 1 to ensure projects progress on time and within budget. Collaborate with departments and clients to prioritize requirements and address business needs. Average project duration of 8 - 12 months with average budget of 1M - 3M.
• Form and lead project teams in a matrix environment. Define team member roles and responsibilities. Create and manage project documentation in conformance with the project management methodology.
• Responsibilities include managing risks/issues and driving appropriate actions, facilitating and leading team meetings, prepare project communication documents including status reports, manage the change control process, level of effort estimation, and the hardware and software purchase process.

Confidential

Deployment Project Manager, AVP

• Coordinate and manage deployment and implementation efforts around all system rollouts, enhancements to existing systems, and acquisition integration. Work with various business channels, impacted product groups, project management, and Information Technology to construct the most appropriate deployment plan.
• Manage and oversee the Quarterly release process which required coordination with application teams, testing, communications, training, and other groups.
• Responsible for managing and coordinating all activities required for piloting new applications or significant enhancements, such as participant selection, support establishment, training, and communication.
• Responsibilities also include coordinating brokerage platform upgrades, representing Implementation team in the change control process, ensuring that training materials are created and available, ensuring that field communications are created and distributed, and general issue resolution.
• Lead and coordinate weekly deployment and implementation planning meetings with application teams, business channels, and other impacted groups.
• Additional responsibilities include Process creation, Process implementation, and Process improvement for all implementation and deployment activities. Participate in the hiring and evaluation process for all team members. Participate on various steering committees regarding the strategic direction of the brokerage platform.

Confidential

Sr. IT Project Manager

• Manage and oversee multiple projects that vary in complexity and size. Responsible for managing 2-3 projects concurrently. Project durations were from 2 12 months with and average budget of 200k - 3M. Project types consists of internal development, system enhancements, and off the shelf package implementations such as Web development HTML, J2EE, Weblogic, Oracle,etc , Data Warehouse, Dashboard, Video streaming infrastructure build out, Portal Websphere , Web Conferencing , Benefits enrollment OpenText , Compensation, Document management Knowledgelink , Peoplesoft integration, etc.
• Develop, analyze, and manage project schedules MS Project to ensure projects progress on time and within budget. Responsible for forming and leading project teams in a matrixed environment, including the definition of team member roles and responsibilities.
• Create and manage Business Case, Scope, Budget, Requirements and other project documentation in conformance with the project management methodology.
• Responsibilities include managing risks/issues and driving appropriate actions, facilitating and leading team
• meetings, preparing project communication documents including status reports, manage the change control process, level of effort estimation, and vendor selection/management.
• Identify opportunities which will yield significant business impacts and collaborate with departments and clients to prioritize requirements and address business needs.

Confidential

IT Project Manager

• Manage multiple projects ranging from moderate to complex in nature. Project types consists of external requests for new product development or enhancements to existing products, as well as internal requests for new system integration and software deployment.
• Develop, review, and execute project plans to determine time frames, funding limitations, procedures for accomplishing projects, team requirements, and allotment of available resources.
• Manage the end-to-end timeline to ensure project progresses on schedule and within the prescribed budget, while communicating critical issues to management, business sponsors, and the project team.
• Facilitate requests for Level of Magnitude LOM to ensure prioritization entrance criteria is met, coordinate the compilation of LOM's and assessment documents, and maintain the assessment schedule.
• Analyze and monitor financial and budgetary activities such as Authorization for Expenditure AFE development and tracking associated with given initiatives.
• Responsible for managing, planning, and coordinating activities in conjunction with releases of applications as they relate to the Release Management processes within Network IT. Ensure that project and release personnel utilize best practice methodologies, maintain project and release standards, and that the release progresses on schedule.