SUMMARY:

• Senior Program Manager/Project Manager/Client Manager with 24 years of experience in the Information Technology industry. PMP certified Project Manager and Sun Certified Programmer for Java 2 Platform. Experienced in all aspects of Project Delivery, from Client Relationship to sales and project startup, through requirements gathering, development, testing, deployment and sustain operations.
• Currently employed at Covisint Corporation as a Client Manager and Program Manager. Responsible for maintaining the relationship with a large Travel account, including oversight of the multi-million dollar subscription and one-time delivery budget, oversight of all sustain activities and all new project deliveries.
• Extensive experience at managing all aspects of a project and program management. Utilize traditional and Agile methodologies. Excels at building IT processes and overseeing team transition and commitment to process. Exceptional communicator both internally and externally with client. Recognized for managing projects that are of high quality, on time, under budget and committed to best practices as defined by the Project Management Institute PMI .

EXPERIENCE:

Confidential

Travel Account

• Own the direct relationship with the customer. This includes first contact for sales, communication and escalations.
• Execute sales including the creation of the Detailed Estimates and Pricing through the Statement Of Work and final sale.
• Use Salesforce to manage Opportunities and Proposals.
• Own all internal company Roadmap and Report Card activity for the client.
• Deliver monthly Operations report tracking all site activity to the customer. Join all outage calls and coordinate between Internal Service lines and Customer Service line during outage.

Delivery Manager, Confidential

• Own Processes and oversee commitment to processes throughout Enterprise.
• Responsible for tracking all scope and collaborating with various customers to build Sprints.
• Oversee staffing, communication internally and externally , Project Plans, Project Schedules, Scope, Issues, Risks, Finances, Metrics Reporting, Transition to Sustain and ongoing sustain operations.

Own Sprint delivery

Confidential

• Performed role of Scrum Lead to Develop GM's Virtual Command Center, which aggregated all Application Sustain metrics and activities into a Web based system.
• Staffed Development team and obtained GM Business commitment to provide the Product Owner role
• Conducted First Requirements Workshop and created initial Product Backlog
• Conducted First Iteration/Sprint requirements workshop and created Sprint Backlog
• Facilitated Design Workshop
• Facilitated daily Scrum meetings
• Maintained Sprint Backlog and burn-down chart

Program Manager, Confidential

• Program Manager of the HP Security Compliance Program Management Office PMO which was created to oversee all compliance activities within GM's Global Business Services GBS Organization.
• PMO globally staffed with resources located in the US, Canada, Argentina, India and China.
• Managed and coordinated the compliance activities of all HP owned applications.
• Supervised 25 project managers.
• Responsible for 60 application teams, 180 applications, and over 90 resources.
• Ensured that all applications completed their HP WebInspect security scans by their scheduled date, and all servers completed their Technical Security Scans TSS .
• Assessed and resolved Open Web Application Security Project OWASP top 10 non-compliances and IIS, Oracle, HP/UX, Win2003, Tomcat and Red Hat Linux server non-conformances.
• Managed a technical support team of Security Architects, tasked with providing compliance remediation support to application teams.
• Responsible for application remediation tracking and documentation, issue escalation and problem resolution.
• Communicated to all levels of leadership, including both HP and GM executives.

Project Manager, Confidential

• Led the sales teams of 40 customer IT requests with total revenue of just under 13 million.
• Managed all phases of 12 projects with a combined budget of just under 11 million.
• Received the HP GM Account Champion of Customer Service Award in 2010 for effort related to migrating 110 legacy web sites and 10,000 pages of content to SharePoint/
• Received the HP GM Account Champion of Customer Service Award in 2011 for this related to implementing the BWise toolset to 70,000 GM Employees to support GM's annual Ethics Certification Program
• Scrum Lead for work related to the Allison Transmission Divestiture.Had one year to stand up a completely new infrastructure and migrate all applications and data in order to comply with the legal requirements of the divestiture.
• Worked as the Requirements Lead during the Plan and Define Phases of projects using GM's GM's SDP 21 processes
• Worked as the Project Manager during the Construct to Close Phases of projects using HP's System Delivery processes.

Confidential

Project Manager

• GM Project Manager within the GMs Identity and Access Management Program Office.
• Managed the Identity Management enterprise initiative a collection of integrated systems that automatically assigns each GM Person of Interest a GM Identification Number GMIN . Rolled out GMIN to over 250,000 people.
• Documented system requirements and contracted with the EDS vender to build the systems.
• Supervised the construction, testing and deployment of the systems into GM's environment.
• Coordinated the integration of services with GM Portal, Supplier Portal and Dealer Portal.
• Managed the Single Sign-On enterprise initiative a single sign-on system for GM employees.
• Participated in determining the system requirements and contracted with the EDS vender to establish infrastructure requirements.

Architect and Systems Integrator

Confidential

• Systems Integrator for GM's Brazilian Online Web Vehicle Sales Portal called Hermes NG - a web based vehicle sales portal which encompassed 13 companies and 27 program partners. Developed the application in Java using J2EE.
• Divided time between living in Sao Paulo Brazil and US between 2001 and 2003.
• Oversaw the integration of the online ordering system. Participated in the architecture definition for all three Tiers, with emphasis on systems integration to global tools.
• Integrated with Global Tools Dealer/Vehicle Locator, Oracle Vehicle Configurator thru EJB calls. Integrated with GMAC Tools Payment Estimate, Express Application via URL connection calls.
• Created workflow processes to optimize and streamline the development of all Web Tier components.
• Architect for GM Europe's enterprise Web Vehicle Configurator and enterprise Web Vehicle Inquiry applications.
• Divided time between living in Antwerp, Belgium and US between 1998 and 2001.
• Work done lead to a patent awarded in 2008 US 7,350,185 B2
• Integrated a web front end created in Java using Servlet, JSP and HTML into GM Europe's existing Vehicle Configurator system written in C . Deployed the system into GM Europe's Web Portal.
• Used Visual Age for Java while in Europe. Introduced the Visual Age tool and newly created best practices to the local U.S. account.

Developer and Technical Lead, Confidential

• Technical lead and developer on the various Powertrain Engineering software simulation systems.
• Worked with General Motors Research Engineers to transition mathematical models into software computational programs.
• Delivered simulation software to various divisions.
• Trained users and acted as Engineering consultant.

EXPERTISE

• Project Management Tools/Software: Salesforce, SharePoint, Netsuite, MS Project, MS Word, MS Excel, MS Access, MS Visio, MS PowerPoint, BWise
• Methodologies and Processes: Waterfall, GMs SDP21 Process methodology, EDSs/HPs EDGE Process methodology, Rational Unified Process RUP , Agile, Scrum Lead
• Operating Systems: Windows, Linux, Mac, UNIX
• Languages and Technologies: JEE, JSE, Web Services, EJB, JDBC, Web Applications, XML, FORTRAN 77, ASP, C, C
• Databases and Servers: Oracle, SQL Server, Access, WebLogic