PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Employee Directory Project

• Managed the software development project and implementation of the Employee Directory, a global listing of 35,000 Intertek employees, locations, and job functions. Integrated the Employee Directory with Active Directory and the Global Address List to become the master source of employee data throughout Intertek. Worked with Group Human Resources and the Service Desk to implement new onboarding and employee self-service processes with the launch of the Employee Directory.
• Led the data reconciliation effort to improve quality of employee data in the Employee Directory. Worked with IT Country Managers and Regional Infrastructure Managers to link Intertek Directory profiles to Active Directory accounts, resulting in an increased number of users that could update their Directory profile and integrate their data with the Active Directory.
• Collaborated with the PeopleSoft project team to design integration between the Employee Directory and PeopleSoft HCM for North American employees.
• Wrote project communications for lifecycle of Employee Directory project including: Intranet Feature Story, HR Launch Announcement, new Human Resource onboarding process, and Employee Self Service impacts to the Service Desk.

Corporate Intranet Redesign Project

Managed the software development project to redesign the corporate Intranet, re-aligning it to a new organizational structure based on strategy set by Group Human Resources.

SharePoint and Ektron Migration Projects

• Lead infrastructure projects to migrate SharePoint and the Ektron Content Management System to an Intertek hosted data center.
• Duties:
• Managed day-to-day operational aspects of IT projects, including scope definition and management, schedule development and monitoring, and capital budget procurement and management.
• Created Project Initiation Documents and Capital Authorization Requests, seeking financial approval to initiate projects.
• Defined and managed project scope for inclusion in the Project Charter, supporting the Business Case defined by the Project Sponsor.
• Managed total program budget of 1.1 million, owning all aspects of budget estimation, tracking and forecasting.
• Built and managed Project Schedules, planning project activities for onshore and offshore project teams to drive project delivery, ensuring milestones were met and deliverables were produced in compliance with PMO methodology.
• Collaborated with Vendor Management Office on Statement of Work negotiations and managed vendor relationships to ensure adherence to Statement of Work deliverables and milestones.
• Identified issues, defined actions to mitigate risks, escalating to stakeholders and management when awareness or intervention was needed.
• Reported on progress of projects to all stakeholders by holding Steering Committee Meetings, weekly Project Status Meetings and daily Scrum calls.

Confidential

Enterprise Portfolio Office Lead

• Ensured effective governance of global IT programs and managed reporting of status, budget, and milestones at a project portfolio level.
• Acted as a liaison between the Trading and Infrastructure Project Management Offices and the Global IT Leadership team.
• Established relationships with Houston based Project Management Offices, continually seeking feedback to improve effectiveness of the Enterprise Portfolio Office.

Confidential

Project Manager

Accomplishments:

• Managed 1.4 million software development project of the Cardinal Health Performance Dashboard, a web-based application that extracts data from automated dispensing systems located in hospitals and provides key performance indicators that identify potential diversion and optimize inventory. Delivered six iterations to the production environment the final version being a commercially launched software application.
• Managed software development project of Rxe-view, a web-based medication order management application, to recognize bar codes on patient medication order sheets and auto-populate patient demographics in the Rxe-view work queue. As a result, the risk of processing medication orders for an incorrect patient was reduced and workflow efficiencies were improved.
• Lead transition of Cardinal Health Data Analytics Program to Cardinal Health's spin-off company, CareFusion. Coordinated knowledge transfer to CareFusion resources, including project management, development, quality and support responsibilities. Managed Data Analytics Program application, database, and security migration to Computer Sciences Corporation, working with local and remote, cross functional teams.
• Managed software development project of Pharmacy Solutions Online Suite, an online portal utilizing Microsoft SharePoint, redesigning Pharmacy Solution's intranet website to an internet site to be marketed commercially.
• Managed software development project to design, build, and migrate content to a document management website for Pharmacy Solutions IT, using Microsoft SharePoint.

Duties:

• Managed day-to-day operational aspects of Pharmacy Solutions Group projects throughout entire software development lifecycle, including inception, elaboration, construction, and transition phases, following an Agile methodology.
• Managed multiple projects simultaneously, establishing and maintaining relationships with multiple project stakeholders, coordinating efforts across multiple business and technical teams that span different organizational boundaries.
• Defined project scope and goals that aligned with business strategy in collaboration with Product Management. Interfaced directly with Senior Product Manager, setting and continually managing customer expectations.
• Developed and managed Project Schedules, defining project tasks, tracking project milestones and deliverables, and identifying and managing project dependencies and critical paths.
• Provided day-to-day leadership and guidance to Application Developers, Quality Analysts, and Business Analysts. Ensured milestones were met and artifacts were produced in accordance to the Software Development Lifecycle Methodology.
• Demonstrated new software features to the business as iterations were developed. Elicited and prioritized customer feedback, negotiated scope changes and explained potential impacts to budget and schedule.
• Tracked project issues and software defects, following up with appropriate parties, seeking resolution and closure.
• Identified risks that impacted scope, schedule, resources or budget, escalating to management when necessary.
• Monitored and reported on progress of projects to all stakeholders by holding monthly Steering Committee Meetings with stakeholders, facilitating weekly status meetings, and daily standup meetings with project team.
• Created and implemented a Project Charter template within Pharmacy Solution IT to obtain stakeholder agreement on business objectives and project success criteria as a result of participating in a Kaizen process improvement workshop.

Confidential

Project Manager/Senior Business Analyst

• Developed Statement of Work documents, outlining stakeholder needs, project scope, current and target architecture, and schedule and cost estimates.
• Facilitated Wide Band Delphi estimation sessions with Plan, Build, and Test teams. Developed detailed Project Schedules in Microsoft Project with tasks and resources, incorporating estimates from Plan, Build, and Test teams. Monitored milestones and ensured deliverables were produced in accordance with Project Schedules throughout the SDLC.
• Created Business Requirements Documents and Data Analysis Transformation Matrices, describing detailed requirements, source and target tables and attributes, and data transformation rules.
• Identified issues, sought resolution, mitigated risks and escalated to senior management when awareness or intervention was needed.
• Facilitated daily and weekly status meetings and tracked action items to completion. Communicated project status to management.
• Collaborated with business and technology teams to set business priorities, assess architecture and technology options and package projects into releases.
• Acted as a liaison between business users, Plan, Build, Test, and Operate teams. Reviewed and approved project documentation, obtained stakeholder approval, managed handoff of deliverables, coordinated testing, managed change control process, and ensured project was Capability Maturity Model CMM Level 2 compliant.
• Measured quality of software product delivered and schedule attainment by calculating Requirements Stability Index, Defect Density, Effort Deviation, and Duration Deviation metrics.
• Conducted Post Implementation Reviews with IT and User community to gather satisfaction ratings, areas of success and improvement, and proposed solutions for improvement.
• Developed high level capacity planning model in Microsoft Project for multiple projects to determine resource requirements and allocation.
• Performed Software Quality Assurance SQA reviews by auditing artifacts and processes for CMM Level 2 compliance.