AM - HR Operations Resume - Hire IT People

Objective

To work with an organization that provides a challenging position, ample opportunities to learn and contribute for the benefit of the organization and in turn for my professional and personal growth.

PROFESSIONAL EXPERIENCE

Confidential

AM - HR Operations

Responsibilities:

Around 5 Years of experience in Peoplesoft.
Hands-on experience in supporting and maintaining PeopleSoft HRMS, CRM and EPM modules.
Experience on various PeopleSoft HRMS modules such as Workforce Administration, Position Management, Core HR, Security, ESS and MSS.
Creation of Department id’s including the creation of Cost Center codes and linking them to the Department id.
Extensively worked on PeopleSoft Security, Including new SJTs, Tree manager in PeopleSoft.
Handled customizations to Person Module, Hire, Rehire, Transition and Job Data functionality 8.9.
Worked on streamlining the reporting tree levels as per the new changes in the organization
Responsible to migrate the data from legacy systems to PeopleSoft.
Involved in configuration of ESS & MSS and handled issues on it.
Involved in setting up the control tables like Cost Centre code, Company Code, Pay group etc.
Defined job codes and handled position management mapping as part of the Group pay review system..
Created the provider groups and assigned the same to the respective agents.
Used Process Scheduler to run scheduled process at a specific time and/or run recursively at a specific interval and used process Monitor to view status of the process.
Proficient in granting access for Time and Labor.
Good at using & running reports in PS/Query, Permission List and Rowsecurity.
Acting as the single point of contact between the Regional Support Team (RST) and site HR coordinators for issues relating to set up, uploads.
Handling escalations from various sites and resolving them to ensure there is minimal downtime.
Act as a point of contact for ASP support team.
Ensure service levels are consistently met.
Ensure process adherence and implemented case notes standardization.
Identify and implement process improvements.
Understand changing business needs and align service delivery to meet customer needs.
Inducting new members in Service Delivery team.
Inducting Quality of Service through automation and by enhancing employees skill level.
Analyze Employee performance and conducting employee reviews for improved performance.
Analyze VOC and ensure high customer satisfaction levels.
Handling special projects for the Global Support & ASP Regional Teams.
Identifying training needs for the team.
Prepared SOP’s for Global Support Team.
Handled Escalations on Process related issues.

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