Senior PeopleSoft Engineer Resume LEHI, UT - Hire IT People

SUMMARY:

Highly analytical, resourceful and accomplished candidate with strong work ethic, offering experience in IT security administration, compliance, risk management, and project management. Demonstrated talent in scrutinizing complex work processes and streamlining them for increased output. Equally effective at relationship building, program development, and team leadership.
Key Strengths & Selected s
3 years’ experience as a functional security analyst; and 4+ years’ experience in IT support.
Strong time management and organizational skills; ability to maintain a professional demeanor under heavy workloads; proficient with maintaining a team attitude.
Astute in identifying and solving complex problems; able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Detailed understanding of software development lifecycle.
Strong ability to communicate with diverse clientele at all organizational levels; skilled verbal and written communicator.
Working knowledge of the following PeopleSoft PeopleTools areas: Security, LDAP, Portal/iHub, PeopleSoft Internet Architecture (PIA), Fluid User Interface, Installation and Server Administration, Accessibility, HCM Security.
Well versed in Linux, Windows, DNS, ecommerce, HTML, CSS, Microsoft Office, Oracle, PHP, Visual Basic, and ASP.Net.

PROFESSIONAL EXPERIENCE:

Confidential, LEHI, UT

Senior PeopleSoft Engineer

Responsibilities:

Assisted customers with the maintenance and administration of PeopleSoft Applications.
Catered post - sales support and solutions to customer base and customer needs.
Resolved technical customer inquiries via phone and electronic means.
Authored problem/resolution and how-to documents assisting with bugs and general functionality.
Facilitated customer relationships and extended advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Follow through when solutions take time to develop through research, collaboration or problem replication.
Lead contributor individually and as a team member, provided direction and mentoring to new team members.

Confidential, Omaha, NE

PeopleSoft Security Analyst

Responsibilities:

Managed user access setup, maintenance and removal for over 22,000 users in 21 PeopleSoft HCM production and nonproduction environments.
Maintained SOX audit compliance by completing required documentation.
Enforced IT Security policies and standards.
Served dual-roles as developer, and project manager:
Spearheaded segregation of duties project,
Redesigned permission lists and roles to mitigate Segregation of Duty (SOD) violations.
Shepherded upgrade from PeopleSoft 9.0 to 9.2 and PeopleTools .
Coordinated the redesign and standardization of the system for inter-departmental staff.
Cross-trained in other departments for better understanding of daily operations.IT Intern
Identified and implemented action plans to achieve operational objectives.
Evaluated company’s operations and provided process improvements to ensure the highest quality levels met (or core values met).
Assisted IT with troubleshooting in areas that included: system and utilities’ errors, tax credits, true-ups, account corrections, reporting, and summaries.
Completed daily/weekly and month-end reporting.
Contributed to development and testing of new system for tracking issues and new pricing portal.
Supported enterprise services by assisting in coordination of new global payroll systems,
Tracked and generated reporting documents.
Designed and supported metric reporting system used in management meetings.

Confidential, Providence, UT

Technical Support Analyst

Responsibilities:

Provided technical solutions to domestic and international customers by phone, email, and live chat.
Instructed and trained end-users.
Collected information through client phone calls to identify and report product problems.
Performed diagnostics and troubleshooting of various web hosting issues.
Documented tickets and resolutions.
Perpetuated knowledge-base articles for clients and staff.