SUMMARY:

• Substantial experience as both a Consultant and a Full - Time Resource in a variety of roles within executive management & development.
• Experience in developing Train-The-Trainer programs in various industries.
• Experience in hiring,, development and deployment and /learning materials supervising and developing staff.
• Developed teams that scope projects to include ILT, WBT, and blended solutions; LMS, Virtual, communication plans, project management tasks, pilot coordination, implementation; and deployment of learning solutions.
• Extensive experience in PeopleSoft HCM & FSCM and Campus Solutions, SAP, Workday, Salesforce, Lawson, NextGen, Oracle Taleo, Computer Associates.
• Articulate Storyline, Captivate, Cornerstone
• & Organizational Development/Change Management, Instructional Design
• Unit Testing, Integration Testing, System Testing, User Acceptance Testing (UAT).
• Experience planning, designing, developing, testing, and implementing Full Oracle UPK capacity.
• Over 15-plus years’ experience leading development and instructing users on automated systems.
• Experience planning, designing, developing, testing and implementing classroom, and distance learning, to include instructor products (lesson plans, aids).
• Experience developing prototypes and explaining functionality in terms understandable by users.
• Implemented change analysis and executed change management plans.
• Executed documentation standards and conducted UPK tests.
• Prepared test scripts for system integration tests.
• Participated in peer and SME discussions for all projects.
• Assisted LMS publishing jobs and validated topics.
• Implemented identification of stakeholder and relevant requirements.
• Experience in developing organizational plans and management processes and procedures, and developing and maintaining associated documentation.
• Experience in delivery management for documenting instructor and end user and, and providing associated attendance and performance tracking and reporting.

TECHNICAL SKILLS:

Technology and Tools: MS Office, Lync, Visio, LMS, Organizational Development, Instructional Design, Extensive in: Contact Centers, Sales, Brokerage,, Mortgage, Healthcare, Banking/Finance, Manufacturing, State Local and Federal Government

PROFESSIONAL EXPERIENCE:

Confidential - Chicago, IL

Oracle ERP Sr. Analyst/Consultant

Responsibilities:

• Client: Food and Drug Administration (FDA) Office of Financial Management (OFM)
• Co-lead development and delivery of financial management curriculum, and organizational change management and delivery at OFM
• Facilitated 15 offerings spanning Oracle Federal Financials, FDA Budget Execution, HHS Property Management, and Oracle Business Intelligence to over 6,000 FDA end users
• Constructs and presents the quarterly report that includes Kirkpatrick’s Level 1, 2, and 3 assessments to the OFM Director
• Leveraged subject matter experts to increase knowledge of FDA financial management, enhance instructional impact, and provide customer service solutions to OFM stakeholders
• Coordinated with technical team to support Unified Financial Management System (UFMS) enhancements, environment refreshes, and account compatibility
• Client: Food and Drug Administration (FDA) Division of Budget Execution Control (DBEC)
• Led the skills and knowledge assessment to optimize DBEC’s workforce
• Evaluated increased complexity in workload as it compares to current operating models; identified resource and skills gaps in DBEC’s existing workforce
• Interviewed budget analysts and evaluated their financial management proficiency against the FDA’s competency model
• Designed and distributed an interactive tableau dashboard that illustrated the assessment’s data and supported recommendations
• Provided final recommendations that leverage Confidential and FDA courses, tools, programs, and resources to enhance DBEC’s workforce
• Developed and facilitated advanced level Oracle eBusiness Accounts Receivable and General Ledger materials for core users based on needs analysis and strategic plan.

Confidential

PeopleSoft & Implementation Lead (Consultant)

Responsibilities:

• Oversaw and development that crosses organizational levels and roles within a functional group from Lawson to PeopleSoft and Oracle Taleo.
• Managed the quality of all classroom and technology-based and development activities, including needs assessment, curriculum development, course design/planning and logistics, content delivery, and related materials. Managed the implementation of programs and curriculums.
• Provided leadership, direction, and support to staff. Evaluated performance of staff by establishing objectives and measurements; provides constructive feedback on a regular basis.
• Developed and used assessment and evaluation tools to measure the impact and effectiveness of programs/materials. Reviewed participant feedback. Shared evaluation feedback and results with senior level management, with recommendations for improvement in support of making a positive impact on job performance and meeting business need.
• Communicated and development team standards and methodology and ensures compliance across all staff. Ensures programs are implemented effectively, efficiently, and according to relevant quality standards. Identifies and presents recommendations regarding and development resource needs.
• Identified needs and reviews recommendations for utilizing outside resources. Obtained necessary approvals, sources vendors, and oversees quality of products and services delivered.

Confidential

Director, PeopleSoft 9.2 and Development (Consultant)

Responsibilities:

• Evaluated requirements for each division, consulting with department managers, HR and external resources for Oracle Taleo.
• Lead all aspects of and & Organizational Change Management
• Managed UPK Purchase and Laptop contracts using ContractSafe software.
• Designed programs and courses to facilitate meeting organizational goals and individual professional needs from the Lawson legacy to PeopleSoft and NextGen.
• Estimated costs of operations and subsequently managed them in accordance with the budget to ensure maximum return on investments.
• Determined potential of program for future needs of organization.
• Assisted human resources department in designing appraisal programs and materials.
• Researched new and latest techniques for possible inclusion into existing process.

Confidential

Sr. PeopleSoft 9.2 & Development Analyst (Consultant)

Responsibilities:

• Developed on assigned PeopleSoft module(s), which included job aids, Online Help transaction simulations, and participant guides using UPK 12.1.
• Delivered classroom ILT, deskside and group, WebEx, Virtual and created and update presentations.
• Acted as a change advocate for Redesign project for Lawson to PeopleSoft ERP and Oracle Taleo.
• Delivered classroom courses to identified students with the support of client SMEs.
• Participated in all assigned Train-the-Trainer and Pilot sessions in Spring 2015 and and Organizational Change Management.
• Confirmed course materials have been delivered and classroom devices work prior to the start of class.
• Tracked course attendance and communicated back to the Outreach & Change Management team daily.
• Administered course satisfaction surveys at the end of each class.
• Documented open questions / parking lots items / feedback during and after class, and work with Outreach & Change Management and Business Process Teams as well as client SMEs to find answers.
• Communicated course outcomes / issues and provides feedback to the Lead during scheduled Status Meetings and/or by email.
• Promptly reported all technical problems to the Leads, Facilities Manager, or called the IT Help Desk directly.

Confidential

Sr. Delivery Analyst (Consultant)

Responsibilities:

• Act as SME in helping to design learning interventions for our team, responsible for implementing and maintaining the effectiveness of each course.
• Played a key role in the of objectives, goals, strategies and measures.
• Trained new and existing sales force personnel
• Supported the identification, development and implementation of assigned product and sales skill for new hires and sales team members, to include product modules, sales aid annotations, etc.
• Extensive travel nationally up to 80%.
• Presents content via classroom, virtual or webinar
• Adapted materials to changes in selling and customer environments.

Confidential

Systems Integration Analyst (Consultant)

Responsibilities:

• Developed, produced and conducted seminars and classes for corporate clients, staff and other trainers.
• Successfully developed company and client programs, which taught clients in the use of their software applications.
• Effectively modified existing software to meet the changing needs of the clients; Trained and supported clients in the use of the following software applications; Proprietary contact management software as well as Microsoft Office.
• Position required 100% national travel and system trouble-shooting, and organizational change management.
• Created courses, offerings, curricula for all internal new hire, transfer, and continuing sessions for multiple teams

Confidential

Sr. PeopleSoft Analyst (Consultant)

Responsibilities:

• Identify PeopleSoft Campus Solutions, PeopleSoft HCM, FSCM, EPM curriculum for user community per profile.
• Create and executed PeopleSoft Strategy and Plan for all PeopleSoft modules.
• Managed Contracts using SAP Ariba software, and Organizational Change Management.
• Develop and recommend strategies to the Business Optimization Program team to improve efficiency from the Lawson legacy system to PeopleSoft and Workday.
• Facilitate, schedule and plan logistics for all sessions per user.
• Write, review and validate PeopleSoft v9.1 materials using UPK & library of templates.
• Assist the end users in UAT test script development and validation.
• Participate in UAT test execution and test results consolidation.
• Coordinate end-users for User Acceptance Testing (UAT).