SUMMARY:

• Proven track record of complex IT solutions, implementations and sales with Fortune 100 companies leading to cloud services, net new software licensing and professional services. Proven technical and functional knowledge as well as team leadership abilities. Unique ability to build and maintain strong customer relationships. Experienced in large scale technical development, management and sales.
• Cloud ServicesCost/Benefit Analysis
• Strategic Architecture Design Strategic Technical Solutioning - ERP
• Database Architecture & PerformanceLarge-Scale Program Management
• Large Contract NegotiationsTechnical team Leadership & Guidance
• Strategic Partnership DevelopmentStrategic Complex IT Sales
• Customer Relationship ManagementBusiness Process Analysis & Redesign
• IT Strategy Development & ImplementationVendor Relationship Management

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

TECHNICAL SALES CONSULTANT

Responsibilities:

• Strategic development of technical and functional solutions including application hosting, software, network, hardware and professional services.
• Sales and presentations to C level executives as well as business and technical management.
• year to year of all sales goals and goals.
• Development and maintenance of customer relationships to retain ongoing revenue within the customer base.
• Coordination across the AT&T organization to both penetrate accounts and maintain accounts.
• Partnership across the organization to pull specific skillsets, solution approval, pricing approval and ultimate success in application sales cycle to attain goals.
• Proposal creation and contract development for net new and existing customers.
• Legal and contracts negotiations coordinated between internal resources and customers.
• Pipeline management and responsibility.

Confidential, Austin, TX

Relationship Management/Account Executive

Responsibilities:

• Professional Services Organization - Practice Lead - Internet Banking Group PracticeS1 is an Atlanta based software company that delivers enterprise solutions for Financial Institutions.
• Relationship Management/Account Executive role responsible for 7 strategic financial institution. Responsible for building executive relationships in order to drive additional sales, maximizing customer satisfaction, increasing customer profitability and maintaining able customers. Includes quarterly sales goals, customer profitability management.
• Managed a practice of project managers and consultants who implement S1 internet banking software for on premise financial institutions. The team is continuously implementing 10-12 customers simultaneously.
• Responsibility for staffing, management and mentoring of team as well as overall P&L of the on premise implementations practice as well as and customer satisfaction.

Confidential, Houston, TX & Tulsa, OK

Program Manager

Responsibilities:

• Developed, implemented and managed the Customer Relationship Management Program consisting of multiple CRM’s assigned to multiple customers.
• Developed and managed customer profitability reporting and goals for entire customer base.
• Successfully rescued “At Risk” customers by establishing value and relationships. Specifically resulting in 600k+ in sustainable annual revenue as well as additional license fees from customers by expanding the software’s footprint in the customers’ organization.
• Established and managed the first sustainable User Group for Confidential . The RightAngle User Group now boasts from every customer. The RightAngle User Group is recognized by the customer base as providing additional value to their organizations and implementations
• Designed and conducted a Customer Value Delivery study and analysis resulting in improved customer relationship management, improved software quality assurance and improved customer enablement programs.
• Served as the Program Manager for Williams Companies. This role included management of multiple integration and implementation projects which spanned multiple platforms and technologies. Increased licenses at Williams by 10% and increased services revenue at Williams by 30%. Managed a team of approximately 30 people including Accenture resources, Confidential resources and customer resources.

Confidential, Austin, TX

Senior Manager, eTI Technical Practice, Technical Solutions Architect

Responsibilities:

• Senior Manager, Enterprise Application Integration, PeopleSoft Practice
• Served as technical expert in both design and implementation of system architecture, global storage, backup and recovery architecture and strategy, database performance and architecture, B to B architecture, eProcurement and ERP systems.
• Served as engagement manager on multiple projects, managing resources, timelines, budget and issue resolution.
• Lead the technical team to help Chevron CITC with their global storage assessment and strategy.
• Viewed as the Technical Go-To person for the Energy Industry Utilities practice. Conducted multiple technical strategy and design sessions with multiple customers.
• Developed B to B strategy Options for PG&E and Exelon.
• Led the Technical Commerce One eProcurement practice. Implementing eProcurement solutions, both MarketSite and BuySite at multiple customers. This included integration of CommerceOne modules to existing PeopleSoft architecture.
• Consistently met and exceeded set goals for both sales revenue and utilization.
• Served as technical expert on several proposal teams to generate sales of professional services.
• Acted as the Liaison to EMC to develop, sell, staff and manage joint storage assessment projects with Confidential
• Provided technical quality assurance and reviews for numerous projects.
• Served as mentor for multiple manager and senior consultant level consultants

Confidential, Dallas, TX & Austin, TX

Senior Manager, PeopleSoft Technical Practice Lead

Responsibilities:

• Manager, Peoplesoft Technical Practice
• PeopleSoft Technical Practice Lead for the Southwest Region. Included P&L, Sales, and HR and Implementation responsibilities.
• PeopleSoft Technical Expert in the Southwest and other regions. Specializing in Database Administration (Oracle), Performance Tuning, Development, PeopleTools, Peoplesoft Integration, Peoplesoft Architecture and PeopleSoft performance tuning. Served as the technical practice lead for the Southwest PeopleSoft Practice.
• Sold and managed multiple PeopleSoft ERP Implementations.
• Consistently met annual shared sales goals of approximately $7M annually
• Provided Quality Assurance Across all technical aspects of the practices implementations
• Recruited, hired, managed, staffed and mentored approximately 35 technical resources.
• Consistently met and exceeded annual utilization of personal and technical team utilization goals which averaged 85% over a 2.5 year period

Confidential, San Ramon, CA

Senior Consultant, PeopleSoft Consulting

Responsibilities:

• Provided technical PeopleSoft development (PeopleTools development, Database Administration (Oracle) and SQR) to multiple Peoplesoft Implementations.
• Provided Oracle DBA expert services (Performance Tuning, Troubleshooting, Interim DBA resource) to customers. Mentored and taught multiple DBA’s to efficiently support PeopleSoft Implementations on multiple platforms (Oracle/Unix, SQLServer/NT, DB2/ Mainframe)
• Provided DBA troubleshooting and performance tuning services to customers.
• Worked closely with PeopleSoft to troubleshoot performance issues on 6 and 7 releases of their toolset and application.
• Instructed technical PeopleSoft courses to multiple customers: PeopleTools, SQR and Database Administration courses. This included development of the courses and course materials.
• Provided technical project management at multiple customers.
• Developed and delivered Prototypes to customers that resulted in sales of implementation services for PeopleSoft

Confidential, St. Louis, MO

Senior Analyst, Business Systems Development

Responsibilities:

• Served as a Senior Analyst, developer and project manager in the IT department.
• Project Management for both selection and implementation of all software packages internally.
• Forged and managed the implementation of EDI at Clark. This included the selection of all client-server EDI software applications as well as management of all EDI trading partners and internal .
• Developed and supported internal client-server insurance system for the oil company and its retail stores.

Confidential, St. Louis, MO

Responsibilities:

• Systems Engineer, Oracle Business Systems Development and Oracle DBA
• Developed and maintained all in house Oracle financials systems via SQL*Forms, SQL*Menu, SQL*Plus, PL/SQL, etc. for wholly owned software company, Built Environment Technologies (Software: GDS, architectural and civil engineering software)
• Served as in house Oracle DBA (DEC VAX platform)
• Developed and supported Remote Access support for 25 remote sales personnel, including development of an in house time and expense system that interfaced directly to the internally developed accounts payable system.

Confidential, St. Louis, MO

Responsibilities:

• Business Analyst Programmer Oracle Business Systems Development and Oracle DBA
• Developed and maintained all in house Oracle financials systems for wholly owned software company, Built Environment Technologies (Software: GDS, architectural and civil engineering software)
• Served as in house Oracle DBA (DEC VAX platform)

Confidential, St. Louis, MO

Business Programmer

Responsibilities:

• Mainframe business systems development (McDonnell Douglas Co-op Program)
• Provided COBOL and JCL programming and analysis on Mainframes business systems applications.
• Systems supported the aerospace defense contractor’s manufacturing business.
• Served as a McDonnell Douglas Co-op Liaison. Responsibilities included recruiting engineering co-ops from various universities, orientation of new co-ops and organization of co-op functions. This was a select position that required security clearance. First McDonnell Douglas Co-op from CMSU.