Peoplesoft Fscm Support Lead Resume
Orlando, FL
SUMMARY:
- What a person accomplishes in a day depends upon the way in which they approach their given tasks. When we accept tough jobs as a challenge to our ability and wade into them with joy and enthusiasm, miracles can happen. When we do our work with a dynamic conquering spirit, we get things done.
- Confidential
TECHNICAL SKILLS:
Skills: business analysis Project Management Technology & Business Needs Assessment Hardware/Software Configurations Desktop Support Quality Assurance Exceptional Customer Service Program, Hardware, Software Life Cycle Management Scope & Requirements Gathering Technical Design & Documentation Applications/Systems Integration Customer/Vendor Management Change Management Fixed Asset Management Metrics Reporting Hardware/Software Testing Regression Testing Hardware/Software Problem Analysis & Resolution Software: Evaluation, Purchasing, Installation, and License Compliance Management Equipment: Purchasing, Receiving, Tracking, Installation, Deployment & Repair User Technical management Service Level Agreement compliance Desktop Support Office 365 MS Project Visio Power Point PeopleSoft SQL
PROFESSIONAL EXPERIENCE:
PeopleSoft FSCM Support Lead
Confidential, Orlando, FL
Responsibilities:
- PeopleSoft FSCM 9.20.012 - GL, AP, CM, PO, and AM - PeopleTools 8.54.11
- Supported, designed, developed (coded), tested, and debugged applications using PeopleSoft Tools 8.54, PeopleSoft FSCM 9.2 Image 12
- Interviewed users to determine needs and pain points, created; business, functional, technical requirements and customization documentation to ensure continuity for the user and the system
- Created and Implemented Change Approver procedures for coordination between AvMed and hosting company during AvMed re-organization
- Administered and managed PeopleSoft Finance Supply Chain Management Modules Accounts Payables, General Ledger, Cash Management, Purchasing and Asset Management by performing system maintenance and upgrades in coordination with business and department requirements.
- Supplied Level 1, 2, 3 and 4 support for all aspects of end-user and system issues reported either through the IT service desk or directly reported by troubleshooting and analyzing issue to resolution or prepare for remediation. As required, perform added analysis to replicate issues and resolve them or escalate to advanced support resources.
- Document frequent problem and develop resolutions to mitigate occurrences.
- Implemented Forgot Your Password due to know issues with LDAP requiring mixed authentication for user logons
- Maintained user security access to PeopleSoft and Travel Expense reporting applications
- Supplied daily support to ensure all aspects of the system was functioning as required
- Verified user security and maintenance issues were resolved with little or no interruption to production
- Collaborate with hosting partner and related department managers to ensure successful testing and application of service packs, latest version upgrades and configuration changes.
- Updated Travel and Expense reporting to enhance Executive Assistant reviews and multiple business unit submission of Expense reports
- Develop proper test scripts; performs test functions or help AvMed personnel resolve testing issues, and communicate testing status, results, and adherence to testing timelines to management.
- Aid end-users with ad hoc report/query development, as needed. Responsible for the maintenance of the existing financial report inventory, and aid with development and testing of new reports as needed
Senior Associate Software Engineer
Confidential, Lowell, AR
Responsibilities:
- Develop Java/Spring code that uses proper application design patterns and application security standards
- Perform application debugging, unit testing, and documentation tasks
- Diagnose and resolve common system issues independently
- Execute and release builds using continuous integration and deployment processes
- Complete analysis and design activities for less complex application changes independently
- Develop basic application integration with other systems that involve external server, network, and database systems
Associate Java Developer
Confidential, Lowell, AR
Responsibilities:
- Responsible for Internal Initiatives support - converting from WebLogic to TomCat8
- Supplying coding, unit testing and analysis of applications/projects assigned
- Collaboration with other teams to ensure integrity supported throughout the process
- Ensure all schedules are adhered to and all applications integrated as required
Java Developer/Quality Assurance
Confidential, Bentonville, AR
Responsibilities:
- Received in Soft Skills, Problem Solving, Critical Thinking
- Received in SQL, Java/Eclipse/TomCat/Spring Boot
Financial Systems Support Analyst
Confidential, Gainesville, FL
Responsibilities:
- PeopleSoft FSCM 9.20.012 - GL, AP, CM, PO, and AM - PeopleTools 8.54.11
- Support, design, develop (code), test, and debug applications using PeopleSoft Tools 8.53/8.54, PeopleSoft FSCM 9.2/9.2 Image 7/9.2 Image 12
- Administered and managed PeopleSoft Finance Supply Chain Management Modules Accounts Payables, General Ledger, Cash Management, Purchasing and Asset Management by performing system maintenance and upgrades in coordination with business and department requirements. Patched from PeopleSoft 9.2 and PeopleTools 8.53.05 originally implemented to PeopleTools 8.54.11 and PeopleSoft 9.20.012 within the last 10 months.
- Supplied Level 1, 2, 3 and 4 support for all aspects of end-user and system issues reported either through the IT service desk or directly reported by troubleshooting and analyzing issue to resolution or prepare for remediation. As required, perform added analysis to replicate issues and resolve them or escalate to advanced support resources.
- Document frequent problem and develop resolutions to mitigate occurrences.
- Supplied daily support to ensure all aspects of the system were functioning as required
- Verified user security and maintenance issues resolved with little or no interruption to production.
- Collaborate with hosting partner and related department managers to ensure successful testing and application of service packs, latest version upgrades and configuration changes.
- Develop proper test scripts; performs test functions or help AvMed personnel resolve testing issues, and communicate testing status, results, and adherence to testing timelines to management.
- Aid end-users with ad hoc report/query development, as needed. Responsible for the maintenance of the existing financial report inventory, and aid with development and testing of new reports as needed
- Processes all change requests following change control policies.
Programmer Analyst - PeopleSoft
Confidential, Orlando, FL
Responsibilities:
- Supported designed, developed (coded), tested, and debugged applications using PeopleSoft Tools 8.51/8.52, PeopleSoft HDCM 9.1, and Kronos 6.3
- Maintain, enhance, and provide solutions for software applications in PeopleSoft HCM 9.1
- Gathered Business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)
- Supplies and documents requirements and technical design and specifications to meet business and functional requirements
- Builds and maintains templates, rules, style sheets, workflows, data extractions and imports, interfaces, and object models
- Developed use cases from requirements and created UML diagrams.
- Performs unit testing using PeopleSoft Test Framework prior to moving code/configuration to the QA process and supports QA activities as needed
- Aids in the development and definition of test plans and scripts for performance, regression, and user acceptance testing
- Demonstrates skill in data analysis, techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data
- Support of all tools including: PLSQL, AWE (Approval Workflow Engine), Application Designer, Component Interface and Integration Broker, familiarity with PeopleSoft application architecture including Oracle 11. Working knowledge of UC4 version 8, Quest Stat Migration Tool design and deployment
- Provides support and documentation for Kronos 6.3 - development, configuration, and integration with PeopleSoft using Workforce Manager and Workforce Integration Manager
Network Administrator - Field
Confidential, Orlando North, Orlando, FL
Responsibilities:
- Resolve day-to-day user issues at the local campus for password resets, access issues, and answering tier 1 network questions.
- Supply tier 2 support for desktop and laptop computers, printers, and other peripheral equipment.
- Supply applications support for users including configuration, usage, and .
- Install, diagnose, repair, maintain, and upgrade all PC hardware and equipment
- Answer questions, train, and aid users on software packages used at campus
- Apply patches and upgrades to all systems, servers, and applications as necessary
- Manage student computers by adding new computers to network, repairing, and/or replacing hardware, and repairing and/or reinstalling software
- Maintain IT inventory at the campus - computers, printers, phones
Lockheed Martin Service Desk Support Analyst
Confidential, Orlando, FL
Responsibilities:
- Responsible for performing a variety of duties in support of the Lockheed Martin Enterprise including handling trouble calls for: system status, network troubleshooting and outages, desktop configuration, software installation, password resets, MS Office support, functional application support, systems analysis, and troubleshooting of various systems for business units and clients, assignment to local desktop support units, server groups, and network groups as well as other Tier 2 and 3 groups when necessary
- Selected for rotational assignment to the Global Supply Chain Management group as a member of the Supplier Communications Team, responsible for responding to potential suppliers ensuring that their communications and capabilities were documented and entered into the various databases that Lockheed Small Business Liaison Officers review for supplier selection. Also ensuring that all correspondence responded to promptly and professionally in a consistent manner
Desktop/Helpdesk Services Manager
Confidential, Jacksonville, FL
Responsibilities:
- Managed Helpdesk Supervisor, 6 Helpdesk Analysts, 2 Senior Hardware and 2 Branch Support Field Service Techs servicing over 1200+ users at 27 locations
- Administered and supported Track-IT work order tracking software and database
- Hiring Manager responsible for the screening and choice of qualified personnel
- Monitored and drove productivity meeting end user SLA
- Developed, compiled, analyzed, and reported metrics daily, weekly, monthly, and annually
- Ensured Service Level Agreement compliancy and performed root cause analysis when not
- Performed work order follow-up ensuring end-user satisfaction
- Conducted, tracked, and reported results of end-user satisfaction surveys
- Designed, developed, and implemented ITO Helpdesk operations documentation and standards
- Aided staff with technical knowledge and in problem resolution
- Gathered requirements from all users, experts, and key personnel
- Aided in modeling and documenting the end-users AS-IS workflow and TO-BE business processes, utilized VISIO in creating process flow diagrams
- Collaborated with business partners to determine hardware and software requirements
- Negotiated purchase and maintenance contracts for hardware and software
- Functioned as Software License Compliancy Manager, Inventory Control Manager
- Oversaw warranty and non-warranty fulfillment service requests
- Collaborated with users to enhance application performance and supply user
- Coordinated with vendors to communicate and resolve application or hardware issues
- Assumed the key role as Project Manager for desktop projects as well as departmental projects
- Managed new software and hardware installs/upgrades at all existing and new locations
- Coordinated with all departments to expedite the handling of urgent trouble reports
HRIS Administrator
Confidential, Jacksonville, FL
Responsibilities:
- Contractor responsible for updating and supporting the Confidential ABRA Human Resource Information System
- Processed Employee Change Action requests and filled in as an HR Generalist
- Coordinated with Accounting Department Payroll manager for the prompt input of new hires, terminations, promotions, transfers, and merit increase
- Generate routine reports and designs special reports as requested by management using ABRA’s ReportWriter as well as ReportSmith for ADP software interface
- Managed and supported the Employee Requisition system, job positions descriptions, as well as the position posting system for both internal as well as external postings
- Maintain accurate filing systems as well as inter-departmental communications regarding employee’s status
Employee Services Applications Development Manager
Confidential, Norfolk, VA
Responsibilities:
- Managed, up to a 20 member staff of FTEs and contract personnel in the development and programming of solutions used to address issues, problems, and opportunities for departmental users of the Shared Services Center and the New York Times Company
- Tracked customizations to PeopleSoft HRMS functions including Human Resources, Benefits Administration, and Payroll Processing in addition to custom modules developed for the NYT attached to PeopleSoft
- Supplies development and support for web-based system Edify/Workscape - Employee Self Service System, Fastech - Time and Attendance system, and Concur - Expense Management system and PeopleSoft interfaces
- Coached and mentored staff on all life cycle development activities including requirements gathering, business analysis, code development, peer review, module integration, system testing and implementation of various custom and COTS products
- Instituted joint requirements and application design planning sessions, by collaborating users with developers. Collaborating resulted in shortened system test times, reduced volume of issues and better understanding of functional/technical processes by both developers and users
- Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with project manager. Studied and analyzed similar applications and brainstormed to gather effective requirements for the system
- Utilized MS Visio to create process flowcharts, workflow diagrams and entity relationship diagrams
- Instituted rolling quarterly development life cycle process and procedures to efficiently manage development process ensuring all requirements where met on time and within specifications
- Managed, coordinated, scripted, built scenarios sought out and assigned resources and wrote the test plans for not only the development team but systems and user acceptance testing as well. System tests included regression, integration, and stress testing as well
- Ensured that proper testing environments were in place as well as Quality Assurance control points and proper migration procedures were in place and followed
Systems Engineer
Confidential, Smithfield, VA
Responsibilities:
- Managed up to 6 analysts/developers
- Project manager for group/enterprise assigned projects
- Supplied project team/user support, requirements, design analysis,, and direction
- Implemented and supported systems integration of various proprietary and COTS applications
- Performed as database team leader, business analyst
- Supplied functional as well as technical design requirements
- Performed program development, testing and migration to production
System Developer/Database Engineer
Confidential, Portsmouth, VA
Responsibilities:
- Redesign/programming of various modules of the Automated Materials Planning System in support of the Advanced Industrial Management Project
- Worked as an Interface between the users and different teams involved with applications development to enhance understanding of the business and IT Process. Worked with SME’s to gather expectations of new system.
- Used prototypes to prove and verify the behavior of the system
- Created data and workflow diagrams to depict the interactions between the various actors and the system
- Aided in database design and proper coordination of database triggers and table structures