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Service Delivery Manager - Peoplesoft Erp Support Resume

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San Jose, CA

SUMMARY

  • Oracle Ebiz and Cloud/Fusion HCM certified Consultant with over 16 years of IT experience primarily in HCM domain and implementing Oracle Ebiz HCM and Fusion HCM applications.
  • Over 12 years’ experience in business analysis and development of detailed specifications of large and complex systems.
  • Strong experience in managing full lifecycle projects and working with diverse teams in onsite - offshore development model.
  • Excellent interpersonal communicator leveraging technical, business and financial acumen to communicate effectively with client and all levels of management.
  • Resourceful and creative problem-solver with proven aptitude to analyze and translate complex customer requirements and design/implement innovative custom solutions.
  • Good expertise in Fusion HCM offerings: Workforce Deployment (Global HR), Workforce Compensation.
  • Certified implementation specialist in Oracle Global Human Resources Cloud (Core HR).

Area of Expertise

  • Business Analysis, Requirements Definition
  • Oracle Ebiz HCM R12 - Core HR, Absence Management, Compensation, Benefits, Time and Labor
  • Oracle Cloud HCM - Global HR, Compensation, Talent Management
  • Oracle Deployment Methodology
  • Technology Integration
  • Test Strategy and Planning
  • Transition & Cutover
  • Project/ Program Management
  • Risk/Issue Management
  • Stakeholder Management
  • Process Improvement

TECHNICAL SKILLS

  • Oracle Ebiz HRMS - 11i and R12
  • Core HR, Self Service HR (SSHR)
  • Oracle Absence Management (OAM)
  • Oracle Fusion/Cloud Workforce Deployment (Core HR)
  • Workforce Compensation, Talent Management
  • HCM Extracts, HCM Data Loader (HDL)
  • Compensation Workbench (CWB)
  • Oracle Advanced Benefits (OAB)
  • Oracle Time and Labor (OTL)
  • Oracle SQL
  • PL/SQL
  • AME
  • Fast Formula
  • MS Office Suite (Power point, Word, Excel, Outlook)
  • MS Project
  • Visio
  • Oracle AIM methodology
  • HP Quality Center
  • ITIL 2011 Framework
  • SDLC - Waterfall
  • Iterative
  • Agile
  • CA PPM
  • Box
  • SmartSheet

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

Oracle Fusion HCM Consultant, Project Lead

Responsibilities:

  • Responsible for the quality of the Interfaces/Reports and other deliverables.
  • Worked on the HCM extract processing for the Benefits extract involving the Medical, Dental, Vision, Life ADD plans and custom BI Publisher report for Absence information.
  • Coordinate with Informatica (Landing zone) team for inbound/outbound file transfer between HCM Fusion and outside vendors.
  • Create and manage test execution plans and coordinating the activities of business user testing as well Integration, system and Regression testing of the software, reports and Interfaces.
  • Working with mapping tables/Online pages for Oracle HCM Fusion & PeopleSoft for new interfaces if required for co-existence.

Confidential, San Jose, CA

Oracle Ebiz/Fusion HCM Consultant, Project Lead

Responsibilities:

  • Requirements gathering/ analysis of the integration between Avature Applicant Tracking System (ATS) and Cisco Oracle HRMS (R12) by successfully collaborating with the business/user community and Avature integration team.
  • Planned, formulated and executed the Functional and End to End test scenarios for new hire record creation in HRMS for Top 15 high volume countries.
  • Conduct CRP sessions and configure the environment for the Compensation plans as per client need.
  • Worked on Inbound and Outbound integrations in coexistence model between Oracle Ebiz HRMS and Oracle Cloud Workforce Compensation module.
  • Interface file layout design to inbound Job, Salary, Bonus and Stock data from Cloud compensation to Oracle Ebiz HRMS.
  • Design outbound from Ebiz HRMS to Cloud Compensation to send over Employee Demographic (Transaction data) and Work structure (Master data).
  • Used BI Publisher to generate HCM extracts/reports in Oracle Cloud to send approved focal, PL/I transactions to Ebiz HRMS.
  • Planning for the cutover from Legacy Compensation planning tool over to Oracle Cloud Compensation tool.
  • Provided functional expertise, test strategy and analytical insight into the implementation of the HR unified data model - datahub for the customer.
  • Managing the offshore development team in India: Tracking Status and giving direction, prioritization and assignment of development work.

Confidential, Pleasanton, CA

Sr. Project Manager - Service Delivery

Responsibilities:

  • Successfully led and managed multi-track IT service delivery projects involving Disaster Recovery, Infrastructure monitoring, Service delivery strategy and service catalogue in a cross-functional team environment.
  • Developed full-scale project plan defining project tasks, resource and budget requirements and issue management with timely resolution.
  • Provided value addition by building the Portfolio level application inventory as a single source of truth; coordinated with multiple application SMEs, Dev/ application managers to consolidate and validate the data.
  • Contributed extensively in Portfolio Service delivery strategy by setting up the process for SLA definitions & review, Operations review & developed RACI matrix utilizing project management best practices.

Confidential, Pleasanton, CA

Service Delivery Manager - PeopleSoft ERP Support

Responsibilities:

  • Managed service delivery of $5 million PeopleSoft ERP program that comprised of support for HR, Finance and Supply Chain systems, reporting and Release Management function.
  • Successfully led cross-functional team of 40 people located in onsite - US and offshore - India, facilitate and mentor team to be motivated and productive.
  • Effectively managed client relationship and engagement with key program stakeholders - business support team, Applications, infrastructure, VMO.
  • Performance Reporting and Analysis of metrics and other performance indicators, review exceptions, and determine compliance with SLAs.
  • Issue and Risk Management via contingency plans, Program Planning including Demand Forecasting and Capacity (Resource and Budget) Planning.
  • Proposed and implemented process improvements through constant engagement with Client team, Centre of Excellence, Program Management Office (PMO), Technical team and utilizing PM best practices.
  • Formulated and reviewed multiple Statements of Work (SOW) and Work Change Orders (CO).

Confidential, San Jose, CA

Oracle HRMS Consultant, Project Lead

Responsibilities:

  • Successfully implemented Global Absence management program (involving accrual plans, PTO/absence types, payroll interfacing) across 20+ countries/BGs resulting in significant cost savings.
  • Provided techno-functional expertise on designing innovative custom solutions in the areas of Oracle absence management, OTL, Compensation and benefits.
  • Performed code review, mentored technical and QA team in unit and system testing through guidance on test planning and execution; effective coordination with HR managers/ functional users through various test cycles.
  • Developed full-scale Project Plan (MS Project), resource and budget estimates for the development/small enhancements work in the HR-IT organization.
  • Managing the offshore development team in India: Tracking Status and giving direction, issue management/resolution, prioritization and assignment of development work.
  • High collaboration with EMEA & LATAM HR managers, HR specialists/SMEs resulting in clear requirements and solid functional design documents (MD050s).
  • Generated high customer satisfaction by effectively collaborating with the Dev, Analyst, Infrastructure, DBA, Payroll managers and project/portfolio governance teams utilizing project management best practices.

Confidential

Oracle HRMS Consultant

Responsibilities:

  • Configured the absence types after gathering requirements from business users/HR Managers.
  • Designed and configured Accrual Plans for the Scientific Atlanta (SA) group employees in Oracle HRMS utilizing best practice solutions.
  • Configured different absence (leave) types for SA employees in Belgium business group taking into consideration the specific requirements.
  • Part of the OTL Automation project which involves automating the OTL related programs; designed and implemented one of the Benefits Outbound interface

Confidential

Oracle HRMS Consultant, Project Lead

Responsibilities:

  • Managed the entire implementation of Oracle HRMS modules - Core HR, Self Service HR, Benefits, Compensation, OTL, i-Expenses, i-Recruitment, learning management, Approvals Management (AME) for Confidential Norway and Denmark.
  • Provided techno-functional expertise on designing custom components in Oracle HRMS, discoverer reports, Alerts, extensions, Fast Formula and BPEL based interfaces.
  • Implemented the highly critical and complex Salary review process using Compensation Workbench along with related benefits features that led to high customer satisfaction.
  • Led the team of 10+ and successfully delivered the implemented product using combination of Oracle AIM and customer implementation methodology.
  • Risk/Issue Management and resolution; Performance reporting; Post-production warranty support, SI and UAT test support, User Documentation and User Training

Confidential, Milpitas

Senior Analyst

Responsibilities:

  • Requirement Analysis for interfaces to various Supply Chain and Finance processes.
  • Developed UNIX scripts for launching Batch Jobs via Maestro Job scheduler, Universal Batch Engines (UBE) in JDE, FTP files Inbound/Outbound for interfaces.
  • As a Quality Coordinator, prepare and execute Test Design Plans and System level test cases for various functionalities in ENABLE on E-matrix 10.5 suite; data migration from Legacy Nova Manage System to ENABLE system.

Confidential

Technical /Techno-Functional - Oracle HRMS

Responsibilities:

  • Digitization of Core HR processes ranging from employee development, skill management, and resource management till employee attrition.
  • Primarily involved in the implementation of Oracle HRMS R11i and Oracle Workflows on Oracle Database 8.1.7.1 using PL/SQL.
  • Enhancement/customization of the seeded SSHR packages, product Configuration via configuring flex fields, Information Security through Responsibility and security profile; develop and implement Concurrent programs, Oracle Alerts, SIT & EIT.

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