Service Delivery Manager - Peoplesoft Erp Support Resume
San Jose, CA
SUMMARY
- Oracle Ebiz and Cloud/Fusion HCM certified Consultant with over 16 years of IT experience primarily in HCM domain and implementing Oracle Ebiz HCM and Fusion HCM applications.
- Over 12 years’ experience in business analysis and development of detailed specifications of large and complex systems.
- Strong experience in managing full lifecycle projects and working with diverse teams in onsite - offshore development model.
- Excellent interpersonal communicator leveraging technical, business and financial acumen to communicate effectively with client and all levels of management.
- Resourceful and creative problem-solver with proven aptitude to analyze and translate complex customer requirements and design/implement innovative custom solutions.
- Good expertise in Fusion HCM offerings: Workforce Deployment (Global HR), Workforce Compensation.
- Certified implementation specialist in Oracle Global Human Resources Cloud (Core HR).
Area of Expertise
- Business Analysis, Requirements Definition
- Oracle Ebiz HCM R12 - Core HR, Absence Management, Compensation, Benefits, Time and Labor
- Oracle Cloud HCM - Global HR, Compensation, Talent Management
- Oracle Deployment Methodology
- Technology Integration
- Test Strategy and Planning
- Transition & Cutover
- Project/ Program Management
- Risk/Issue Management
- Stakeholder Management
- Process Improvement
TECHNICAL SKILLS
- Oracle Ebiz HRMS - 11i and R12
- Core HR, Self Service HR (SSHR)
- Oracle Absence Management (OAM)
- Oracle Fusion/Cloud Workforce Deployment (Core HR)
- Workforce Compensation, Talent Management
- HCM Extracts, HCM Data Loader (HDL)
- Compensation Workbench (CWB)
- Oracle Advanced Benefits (OAB)
- Oracle Time and Labor (OTL)
- Oracle SQL
- PL/SQL
- AME
- Fast Formula
- MS Office Suite (Power point, Word, Excel, Outlook)
- MS Project
- Visio
- Oracle AIM methodology
- HP Quality Center
- ITIL 2011 Framework
- SDLC - Waterfall
- Iterative
- Agile
- CA PPM
- Box
- SmartSheet
PROFESSIONAL EXPERIENCE
Confidential, Pleasanton, CA
Oracle Fusion HCM Consultant, Project Lead
Responsibilities:
- Responsible for the quality of the Interfaces/Reports and other deliverables.
- Worked on the HCM extract processing for the Benefits extract involving the Medical, Dental, Vision, Life ADD plans and custom BI Publisher report for Absence information.
- Coordinate with Informatica (Landing zone) team for inbound/outbound file transfer between HCM Fusion and outside vendors.
- Create and manage test execution plans and coordinating the activities of business user testing as well Integration, system and Regression testing of the software, reports and Interfaces.
- Working with mapping tables/Online pages for Oracle HCM Fusion & PeopleSoft for new interfaces if required for co-existence.
Confidential, San Jose, CA
Oracle Ebiz/Fusion HCM Consultant, Project Lead
Responsibilities:
- Requirements gathering/ analysis of the integration between Avature Applicant Tracking System (ATS) and Cisco Oracle HRMS (R12) by successfully collaborating with the business/user community and Avature integration team.
- Planned, formulated and executed the Functional and End to End test scenarios for new hire record creation in HRMS for Top 15 high volume countries.
- Conduct CRP sessions and configure the environment for the Compensation plans as per client need.
- Worked on Inbound and Outbound integrations in coexistence model between Oracle Ebiz HRMS and Oracle Cloud Workforce Compensation module.
- Interface file layout design to inbound Job, Salary, Bonus and Stock data from Cloud compensation to Oracle Ebiz HRMS.
- Design outbound from Ebiz HRMS to Cloud Compensation to send over Employee Demographic (Transaction data) and Work structure (Master data).
- Used BI Publisher to generate HCM extracts/reports in Oracle Cloud to send approved focal, PL/I transactions to Ebiz HRMS.
- Planning for the cutover from Legacy Compensation planning tool over to Oracle Cloud Compensation tool.
- Provided functional expertise, test strategy and analytical insight into the implementation of the HR unified data model - datahub for the customer.
- Managing the offshore development team in India: Tracking Status and giving direction, prioritization and assignment of development work.
Confidential, Pleasanton, CA
Sr. Project Manager - Service Delivery
Responsibilities:
- Successfully led and managed multi-track IT service delivery projects involving Disaster Recovery, Infrastructure monitoring, Service delivery strategy and service catalogue in a cross-functional team environment.
- Developed full-scale project plan defining project tasks, resource and budget requirements and issue management with timely resolution.
- Provided value addition by building the Portfolio level application inventory as a single source of truth; coordinated with multiple application SMEs, Dev/ application managers to consolidate and validate the data.
- Contributed extensively in Portfolio Service delivery strategy by setting up the process for SLA definitions & review, Operations review & developed RACI matrix utilizing project management best practices.
Confidential, Pleasanton, CA
Service Delivery Manager - PeopleSoft ERP Support
Responsibilities:
- Managed service delivery of $5 million PeopleSoft ERP program that comprised of support for HR, Finance and Supply Chain systems, reporting and Release Management function.
- Successfully led cross-functional team of 40 people located in onsite - US and offshore - India, facilitate and mentor team to be motivated and productive.
- Effectively managed client relationship and engagement with key program stakeholders - business support team, Applications, infrastructure, VMO.
- Performance Reporting and Analysis of metrics and other performance indicators, review exceptions, and determine compliance with SLAs.
- Issue and Risk Management via contingency plans, Program Planning including Demand Forecasting and Capacity (Resource and Budget) Planning.
- Proposed and implemented process improvements through constant engagement with Client team, Centre of Excellence, Program Management Office (PMO), Technical team and utilizing PM best practices.
- Formulated and reviewed multiple Statements of Work (SOW) and Work Change Orders (CO).
Confidential, San Jose, CA
Oracle HRMS Consultant, Project Lead
Responsibilities:
- Successfully implemented Global Absence management program (involving accrual plans, PTO/absence types, payroll interfacing) across 20+ countries/BGs resulting in significant cost savings.
- Provided techno-functional expertise on designing innovative custom solutions in the areas of Oracle absence management, OTL, Compensation and benefits.
- Performed code review, mentored technical and QA team in unit and system testing through guidance on test planning and execution; effective coordination with HR managers/ functional users through various test cycles.
- Developed full-scale Project Plan (MS Project), resource and budget estimates for the development/small enhancements work in the HR-IT organization.
- Managing the offshore development team in India: Tracking Status and giving direction, issue management/resolution, prioritization and assignment of development work.
- High collaboration with EMEA & LATAM HR managers, HR specialists/SMEs resulting in clear requirements and solid functional design documents (MD050s).
- Generated high customer satisfaction by effectively collaborating with the Dev, Analyst, Infrastructure, DBA, Payroll managers and project/portfolio governance teams utilizing project management best practices.
Confidential
Oracle HRMS Consultant
Responsibilities:
- Configured the absence types after gathering requirements from business users/HR Managers.
- Designed and configured Accrual Plans for the Scientific Atlanta (SA) group employees in Oracle HRMS utilizing best practice solutions.
- Configured different absence (leave) types for SA employees in Belgium business group taking into consideration the specific requirements.
- Part of the OTL Automation project which involves automating the OTL related programs; designed and implemented one of the Benefits Outbound interface
Confidential
Oracle HRMS Consultant, Project Lead
Responsibilities:
- Managed the entire implementation of Oracle HRMS modules - Core HR, Self Service HR, Benefits, Compensation, OTL, i-Expenses, i-Recruitment, learning management, Approvals Management (AME) for Confidential Norway and Denmark.
- Provided techno-functional expertise on designing custom components in Oracle HRMS, discoverer reports, Alerts, extensions, Fast Formula and BPEL based interfaces.
- Implemented the highly critical and complex Salary review process using Compensation Workbench along with related benefits features that led to high customer satisfaction.
- Led the team of 10+ and successfully delivered the implemented product using combination of Oracle AIM and customer implementation methodology.
- Risk/Issue Management and resolution; Performance reporting; Post-production warranty support, SI and UAT test support, User Documentation and User Training
Confidential, Milpitas
Senior Analyst
Responsibilities:
- Requirement Analysis for interfaces to various Supply Chain and Finance processes.
- Developed UNIX scripts for launching Batch Jobs via Maestro Job scheduler, Universal Batch Engines (UBE) in JDE, FTP files Inbound/Outbound for interfaces.
- As a Quality Coordinator, prepare and execute Test Design Plans and System level test cases for various functionalities in ENABLE on E-matrix 10.5 suite; data migration from Legacy Nova Manage System to ENABLE system.
Confidential
Technical /Techno-Functional - Oracle HRMS
Responsibilities:
- Digitization of Core HR processes ranging from employee development, skill management, and resource management till employee attrition.
- Primarily involved in the implementation of Oracle HRMS R11i and Oracle Workflows on Oracle Database 8.1.7.1 using PL/SQL.
- Enhancement/customization of the seeded SSHR packages, product Configuration via configuring flex fields, Information Security through Responsibility and security profile; develop and implement Concurrent programs, Oracle Alerts, SIT & EIT.