Senior Consultant Resume
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New, JerseY
PROFESSIONAL SUMMARY:
- Adept in driving Benefits and Enhancing Customer Experience in CRM implementations.
- Designed and Deployed Successful CRM solutions across multiple domains in Sales & Marketing.
- Proficiency in: SalesForce.com, MS Dynamics CRM, Siebel, SAP CRM and PeopleSoft CRM
- 20+ years of wide ranging IT experience in packaged enterprise solutions - CRM & ERP
- 7+ years of on-site IT Consulting in USA & 3 months in UK
- 6+ End to End successful implementations from Requirements study to Go-Live.
- Deep knowledge and implementation expertise on all the CRM business processes in Sales Cloud and Service Cloud - Reach2Lead, Lead2Cash and Case2Close.
- End to End Process and implementation experience in ERP -
- Supply Chain Management
COMPLIMENTING COMPETENCIES:
- ♦ Process Automation & User Experience
- ♦ Program / Project / Process Management
- ♦ Implementation Methodologies
- ♦ Enterprise Architecture & Integrations
- ♦ Analytics / Dashboards
- ♦ Business acumen across Domains
- ♦ Data Management
- ♦ Analytical and Problem-solving skills
EXPERIENCE SUMMARY:
- Senior Consultant - Confidential, NJ
- Senior Consultant Confidential .
- Principal Consultant Oracle.
- Senior Consultant Confidential .
- Group Manager Confidential .
- Systems Manager Confidential .
- Manager- Confidential
- Systems Executive Confidential
EXPERIENCE:
Confidential
New Jersey
Senior Consultant
Responsibilities:- Integration specifications for Salesforce CRM and NetSuite ERP. Conversion of Opportunities
- Synchronization of Entities and CRM Customer insights into back end ERP transactions.
Senior consultant
Responsibilities:- I developed and instituted the CRM implementation methodology for Confidential.
- I have successfully completed several CRM consulting and implementation projects involving CRM Roadmap, Sales Processes, Requirements analysis, Data modelling, Solutioning, Configuration, Customization, Testing and Go-live.
Partial List of my CRM engagements:
- Confidential - Salesforce Sales Cloud - Requirements Study and Solution
- Confidential, CA - MS CRM Sales - Requirements & fit / gap, Customization development specifications, Test and Go-live
- Confidential . - Salesforce Sales Cloud - Lead management and Opportunity management - Requirements Analysis, Solutions targeted to Business, Configure & Go-live
- Confidential, - MS Dynamics - Requirements analysis, Data Modelling & Integrations
- Confidential, UK - MS Dynamics - CRM Road Map
- Confidential, CA - MS - CRM Service - Requirements Analysis, Solution, Configuration and Go-live
- Confidential - Salesforce Sales Cloud - Requirements, solutions, configuration, Integration specification with Oracle CPQ, Customization specifications for Partner enablement.
- Confidential - Sibel - Sales & Marketing - End to End, brick by brick implementation from Requirements Analysis to Go live.
- Confidential - SAP CRM Service - Re-engineering business process and solution
- Confidential - SAP CRM - Requirements Study
- Confidential - Requirements Study and CRM fitment
- Confidential - Requirements, Enterprise architecture and CRM solution.
Principal Consultant
Responsibilities:- Confidential - PS CRM Sales - Implementation consulting on Sales Process
- Confidential - PeopleSoft practice and consulting setup.
- Confidential - Solution Assurance
- Confidential - Solution Assurance
Pleasanton, CA
Senior functional consultant
Responsibilities:
- Confidential, Houston - CRM - Order Capture
- Confidential, Virginia - CRM - Sales and Order Capture
- Confidential (Siemens), Philadelphia - Order To Cash and Procure To Pay
- Confidential, Rode Island - Order Processing
- Confidential, NC - Order Processing, Supply Planning, PO and Costing
- Confidential, Washington D.C - Order Processing
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