Summary:
Information Technology Executive with extensive experience in application development for Banking / Financial (12+ yrs), Pharmaceutical (6 yrs), Media (4 yrs) and Information Technology Verticals

• Extensive leadership promotions to Senior Director – Head of IT, VP, Senior Project Director, and Project Manager based on ability to deliver improvements to cost, efficiency, and cost efficiency of application / product development.
• Managed the day to day activities of the Enterprise IT systems with regards to business planning, financial analysis and management, location strategy, management presentations and a variety of special projects.
• Managed Enterprise-wide IT activities, including infrastructure and architecture, application development, reengineering business processes, Voice and Data, multiple Data centers, data feeds, networks, outsourcing, planning, budgeting, staffing, vendor management, asset management, personnel, and service level agreements and computer operations and support.
• Participates in strategic and budgetary planning and priority setting as a member of the senior management / executive leadership team. Managed large teams, complex legacy operations, culturally diverse IT teams split across the globe.
• Managed operating budget of $25 – 75 million and capital budget of $5-12 million supporting IT initiatives with supervisory responsibility for about 50 – 165 resources combination ofpermanent staff and contractors.
• Extensive leadership experience with application development and project management for a large and diverse application portfolio of 100 - 200 applications, which include mission-critical applications, financial, HR and IT services operations. The application portfolio includes a mix of commercial off the shelf (COTS) utilities and applications, in-house applications, code re-use and vendor products.
• Develop innovative and creative IT solutions through reconciliation of divergent enterprise requirements and priorities and by aligning them to corporate strategy. Implemented program management office and executive management reporting mechanisms that provide timely status information to the executive stakeholders in a consistent and comprehensive manner.
• Work with program management, QA, infrastructure, information security and governance team to ensure seamless delivery of high-quality development initiatives with primary focus on within budget and on time delivery. Architected and implemented an effective Portfolio and change management processes to handle design changes after the initial release resulting in 20 -25% budget reduction.
• Provided strategic leadership in contract negotiation by downsizing long term contracts by 15-25% and vendor management including enforcing MTTR and SLA.
• Concept-to-market driver with record of successful launch of many revenue source backed by launch planning, market development, delivery of high-quality, cost effective application development services, product development, and forecasting skills.
• Reduced operational risks by 30% with improved product launch supportand by working closely with both internal and external auditors in the controls arena such as SOX, PCI, FDA validation and Client Privacy. Proven track record of selecting, managing and mobilizing high performance team to deliver results for large complex programs in a multicultural environment.
• Negotiated all Data and voice contracts, hardware and software contracts and licenses, working closely with the Legal and Purchasing Department on all deal documents (Letters of Intent, License Agreement, Service Agreements and SLAs) to ensure proper pricing is obtained ( contract value over 15–18 million) on behalf of business and IT owners.

PROFESSIONAL PROFICIENCY CERTIFICATIONS

Information Technology Infrastructure Library (ITIL – v3 Foundation) Project Management Professional (PMP Certified)

• Six Sigma Green Belt, Black Belt and Lean Six Sigma Black Belt
• Microsoft® CERTIFIED in VISUAL BASIC (5.0) (MCP)
• Microsoft® Certified Solution Developer (MCSD) with Visual Basic, InterDev, and Requirement Analysis & Solution Architecture.

Processes and Methodologies: ISO 9001 software developmental model, Capability Maturity Modeling (CMM), Straight Through Processing (STP), Client Relationship Modeling (CRM), Data Base Normalization (DBN), Enterprise Application Integration (EAI), Enterprise Resource Planning (ERP), Software Development and Life Cycle (SDLC), Distributed Computing Environment (DCE), Rational Unified Process (RUP),Agile.

EDUCATION: Confidential College , Bachelors Degree in Engineering .

Strategic, Tactical and Operational Initiatives:

• Identified opportunities to expand & improve the existing process and service offerings, establishing customer relationships, delivering proof of concepts for business requirements for work streams, creating project plans, and champion the process driven model.
• Implemented governance processes for the organization’s architecture, telecommunications, networks, programming, media, and desktops in the process eliminated redundant service with 20% cost savings.
• Architected the technology framework as part of data governance and master data management process (including architecture, standards and tools) to help business areas manage their data assets, with strong emphasis on data sharing, data integration, data quality data security and data access with user entitlements. This resulted in ~$1.25 million cost reduction.
• Provided strategic leadership and senior-level oversight of application development services including application architecture, design, data architecture, development ,integration and governance team to ensure that all development efforts meet or exceed industry and firm wide Application and Architecture standards, capacity requirements, and technical roadmap to deliver improved business processes.
• Lead strategic technological planning to achieve business goals and business process optimization by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies in one or more strategic technology growth areas (Cyber, informatics, analytics, managed services, etc) and raised customer satisfaction scores 30% with just in time support. Ensured compliance of application developmental activities with audit and information risk policies. Quality program experience in ISO-9000, CMMI and Six Sigma implementation and assessments.
• Implemented Project / Program Management standards and best-practices based on measurable success criteria’s and seamless hand over of projects. Drafted and presented Enterprise application Integration Strategy to CEO and upper management as part of M&A activity.
• Built & managed PMO organizations from scratch. Lead the enterprise business strategy team to keep pace with Emerging Technologies, Process Frameworks (CMMI, PMBOK, ITIL, etc.), IT Process Improvement Disciplines (like Six Sigma) and economic & market conditions. Implemented a continuous improvement process relative to project management. Increased productivity and efficiency by 18%.
• Build a governance model to address the retirement of old technology and consolidations and centralization of similar applications with reusability as the key driving factor, finally provide ROI to support the initiative.
• Managed a cross functional matrix team that successfully implemented a $4 million multi-year complex technology initiative upgrading a legacy server infrastructure and implementing a multi-site DR solution for providing improved system availability to the enterprise.
• Managed enterprise application stabilization, stress testing, and system improvement tasks both individually, with other systems engineers, and through external partnerships. Ensured process capability, control and improvement by developing and implementing relevant QA procedures. Established and maintained Project Manager Development program focused on motivating project managers to establish PM competencies, improve professional skill levels and attain recognized certifications.
• Stream lined the new technology induction process which involves identification of the best technology / product to support the future state and return of investment for the business. Reviewed and implemented new trends ahead of the competitor’s performance, reduce costs, and meet the business agenda. Authored product strategy and vision document. Developed a three-year product development roadmap for the next generation technology platform supporting highly scalable ecommerce platform. Performed make/buy analysis, led vendor selection process, performed pilot development and deployment.

Few big impact project

• Website relocation (Green initiative - 2.5 million cost saving)
• Publishing Application rewrite ( budget – 5 to 7 million )
• Enterprise CRM implementation ~ 4.5 million / Enterprise ERP system ~ 25 million
• Enterprise Global Customer Relationship Manager (GCRM) application ~ 5 million
• New Order Entry Application - 2.5 million / Trading Portfolio reconciliation Application~4.2 million
• ecommerce systems rollout – 3 – 4 million
• Home grown Security Lending Application ~ 2 million / New Billing Application ~ 3 million
• Scale up and strengthen the Sales Force Automation application ~ 5 million
• PeopleSoft / Office 2007 / Plainview / Clarity / WEB Trends implementation and rollout ~ 3 - 11 million
• Siebel / Pivotal / Sales force CRM, New Classified system– user base range from 200 users to 2500 users.

Web / eCommerce / Digital Technology:

• Redesign and re-architecture of infrastructure and website to scale from 15 million page views per month to 250 million page views per month. Established higher redundancy for the WEB infrastructure.
• Enhanced the WEB content offering to the following channels like iPad, Mobile devices and news letter
• Introduction of Content Data Network (Limelight) to reduce stress on website during peak loads and also able to provide better user experience.
• Migration from Real media to Yahoo ad serving platform and Yahoo APT for billing and Ad booking.
• Introduction of Google Appliances to enhance search capability on website.
• Effective utilization and tuning of Citrix NETSCALAR (9000’s) for caching / compression and load balancing of website infrastructure. Migrated to A10 load balancer.
• Conducted Successful RFP for Web 2.0 Storage and procured IBM XIV storage with Netapps 6060 NAS Gateways. Implementation of BMC Control-M for enterprise wide scheduling.
• Streamline the advertising IO process and expedite invoicing process. Formulated strategic roadmap for mobile application for smart phones such as iPhone, Android and Blackberry and implementation using third party vendor.
• Implemented and enhanced the following eCommerce applications Classified selfserve, Home delivery selfserve, Picture purchase portal and many others PCI compliant eCommerce sites.

Financial Experience Summary:

• Private Clients Leads Portal (Leads Management System): Developed and supported the prospect / client leads management system as a part of the CRM / Sales Force automation solution for Financial Analyst marketing management team.
• Global Wealth Voice Of the Client Survey and Marketing Campaign Management : Designed and developed automated Client survey launching and management tool, as a part of marketingCRM / Sales Force automation solution to support and improve customer satisfaction as a part of enterprise level initiative for Global Wealth Management.
• Corporate Client Privacy Applications (Do Not Call, Do Not Email): Supported the enterprise level Client privacy applications.
• Private Equity Online Document Library (ODL): Supportedand enhanced the in-house developed ODL Application which is the primary repository for all documents with in Global Wealth.
• Securities Lending for Merrill Lynch: Developed and maintained a trading system. Integrated the front office trading system with the Back office ( GL systems ) also developed and maintained the extensive reporting and reconciliation systems to auto generated the standard reports daily using batch.
• Stock Loan for Merrill Lynch: inherited the system and provided 24x7 level 2 and Level 3 support. Expanded the reporting capabilities of the existing system. Investigated the off the self systems as an alternate system due to the growth of the business.
• Trust Systems - IRA Project for Merrill Lynch: Developed WEB based system to support the Trust systems.
• Statement Processing: Implemented the Documented based Imaging solution to support the statement generation process.
• Post Trade Reconciliation and reporting system: Designed and developed the reconciliation and reporting system for the global equity
• Portfolio and Risk Management for Merrill Lynch: Developed and maintained a home grown Portfolio trading system. Integrated the front office trading system with the Back office ( GL systems ) also developed and maintained the extensive reporting and reconciliation systems to auto generated the standard reports daily using batch.
• Global Asset / Repo / Risk Management: Implemented and supported a third party CRM - Global Customer Relationship Manager (CRM) tool for Goldman Sachs & Co. Also expanded the scope of the tool by providing external custom generated interfaces to the tool to expand the reporting function and archiving function of the tool. Also implemented a restore and backup process as a part of Business Recovery process.

Employment History: 
2007– Now: Senior Director (Confidential) – Head of Information Technology and Enterprise Applications - Collaborated with chief architect and core technology platform product group on product strategy and multi-year product roadmap planning..

• Member of the management team responsible for defining product strategy, engineering execution and strategic technology partnership development. Managed both on and off shore engineering organizations and professional services.
• Managed, directed and led project teams in the implementation of a multi-year recovery roadmap from 2007 to 2011 resulting in the performance, stability and productivity improvement. Incorporated program / portfolio management best practices from within the Project Management Institute’s Project Management Body of Knowledge (PMBOK).
• Collaborated with business groups on usability, quality requirements and product dependencies. Conducted customer survey and interviews to understand customer pain points and led customer requirements gathering process. Installed customer communication process for roadmap reviews and regular updates. Formulated strategic roadmap for mobile application for smart phones such asiPad / Tablet, iPhone / Smart Phones, Android and Blackberry and implemented using third party vendor.
• Redesign and re-architecture of infrastructure and website to scale from 15 million page views per month to 250 million page views per month. Established higher redundancy for the WEB infrastructure. Enhanced the WEB content offering to the following channels like iPad, Mobile devices and news letter. Introduction of Content Data Network (Limelight) to reduce stress on website during peak loads and also able to provide better user experience. Introduction of Google Appliances to enhance search capability on website. Directed initiatives to increase production system stability and scalability. As a result, increased production stability and service to our clients by 300%.
• Managed software engineering department that provide custom application development for projects across Entire Corporation.Key responsibilities include support and maintenance of business critical applications, ERP systems, CRM systems, web sites and company’s Intranet portal. Responsible for many integration and enhancement projects to add functionality to fill in the white space in large ERP deployments, including PeopleSoft, Siebel, Hyperion, and Sales force. Primary technologies include Microsoft development tools (C#, ASP .Net, Visual Studio) with Java as a secondary language. Databases include DB2, Oracle, SYBASE, MYSQL and Microsoft SQL Server.
• As PMO Evangelist successfully launched and effectively managed the operation of an agile development methodology including all aspects of the Application Developmental life cycle. Evaluated and reviews of many new toolsets, including Hermes, Polopoly CMS, BizTalk, PeopleSoft (HRMS, Financial and cash management), SSL VPN appliance implementation, and 2-factor access for remote partners.Built and managedmultiple teams, provided mentorshipto team members and fostered an environment to create focus,innovation andmomentum to promote team productivityand accelerate the entire product development and delivery process.

2005 – 2007: Confidential – Vice President Systems Development 
Defined product development, maintenance and production system support strategy. Established development and quality standards, quality assurance process and a predictable development and release process. Developed two-year plan to consolidate redundant applications and upgrade mission critical production systems to the new platform as a part of M&A activity (~8 million cost saving initiative).

• Aligned development groups with company’s (GWM and Citicorp’s) business process and installed proven software development processes. As a result, it allowed the teams to execute on a rapid software development / delivery model with quality and predictable release schedule. Capable of distilling complex technical concepts to non-IT healthcare executives.
• Implemented an SDLC / IDLC and Project Governance process, workflows, templates, and KPI metrics reporting to effectively manage a portfolio on average of thirty to forty projects funded at $10-25 millionn annually.
• Provided integral guidance to product management in collecting, prioritizing and solidifying requirements processes and articulating a technology roadmap for PCI and Sarbanes Oxley compliance projects.
• Re-architected campaign management system into a web campaign management system which resulted in significant improvement in marketing organizations’ agility, while improving security and audit compliance. Lead technology based program offices, managing cross-functional initiatives within a program. Implemented a successful delivery modal and managed a team size of 150 offshoredevelopers.
• Experience in conducting project reviews, GAP Analysis, preparing management reports, and performing root cause analysis and risk management / mitigation process. Evaluating and balancing portfolio of IT delivery projects from a risk/return point of view.
• Implemented Project level Risk Management plan. Conducted Weekly Risk Mitigation Meeting.

2004 – 2005: Senior Application Developmental Project Manager Clients (Confidential)
Led company-wide product development strategy, software development and product engineering; built partnerships for software development, and installed engineering processes that ultimately lead to the successful product launch. As a part of process flow change, implemented the Centre of Excellence (COE) model. Following COE was executed QA – COE, Data, Shared Service – COE. (Saving ~ 5 Mil)

2002 – 2004: Senior Application Development Manager, Client – Confidential
Managed online Order (transactional) processing system, Credit Card Encryption initiative, Smoother Password initiative an offshore development effort. (65 members) Re-engineered legacy based Data Quality Environment and Leave Application (ROI ~1.2 M)
CRM – eLEADS (SIEBEL) Customer Relationship Manager (CRM) and SFA – eLEADS Dashboard Monitoring System for D&B.
IT Governance: Implemented the Governance model for dashboard / executive cockpit reporting, IT Portfolio and Budget review and approval process. Facilitated the process of choosing the right project mix and priority. Facilitated the Governance board meeting.

1997 – 2002: Senior Engagement Manager, Clients (Confidential) 
During this period, my leadership and mentoring skills combined with my overall business system knowledge were utilized to develop (managed 25 member development team) and to supporting the following mission-critical business systems as transparent as possible to the end-user community. 
List of projects done for major clients