PROFESSIONAL SUMMARY:

• Over 20 years of highly accomplished experience with a verifiable track record of managing, implementing, and training complex software projects exceeding customer expectations.
• Involved in all the phases of Software Development Life Cycle (SDLC). Delivered technical products adhering to the standards and quality guidelines of SDLC.
• Have expertise and involved in all project lifecycle phases - project plan requirements analysis, design and leading development teams (off-shore, on-site), testing, production training and support.
• Process Improvement Coach
• CRM-Salesforce.com (SFDC- both B2B and B2C).
• Involved in CRM declarative development, client training and administration.
• Handled several parallel Releases and participated in complete SDLC.
• Motivated, personable business professional with diversified skill set and international experience. Talent for quickly mastering technology.
• Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.
• Extensive experience in pre-sales demos, software customization, product implementation, Product Training of proprietary software, post-implementation support and product upselling. Demonstrated ability of multi-tasking while keeping projects on schedule and budget.
• Flexible, Resourceful, Coachable and Versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

TECHNICAL SKILLS:

• Project Management (Agile/Waterfall)
• Process Improvement Coach
• Consulting
• Salesforce.com Administration
• Salesforce.com Consultant
• Pre-Sales Analysis
• Constant Contact
• Computer Savvy
• Business Analysis
• Interpersonal Skills
• Pre-Sales Demos
• Requirements Gathering
• Software Training Expertise
• Soft-skills Training Expertise
• CRM
• Back end product Upselling
• Professional Presentations
• JIRA
• Confluence

PROFESSIONAL EXPERIENCE:

Confidential, PA

Project Manager/Business Analyst/Consultant

Responsibilities:

• Lead a variety of web application and back-end development initiatives.
• Review and understand business requirements as they apply to the Salesforce.com platform.
• Identify risk from process and technology implementation perspective.
• Produce and review functional design documentation.
• Participate in the definition and prioritization of service delivery plans.
• Manage projects throughout the entire implementation using AGILE methodology.
• Work with development (both onshore and offshore teams) and quality assurance teams throughout the development process to ensure the successful implementation of services.
• Manage multiple projects concurrently through the entire development life cycle from initial conception through launch.
• Collaborate with clients and internal operational teams to identify requirements and update them on project status.
• Create a shared project vision with our clients and communicate it to all parties involved.
• Resolve project design or resource issues before they cause schedule delays.
• Ensure projects are implemented according to requirements and launched on a timely basis.
• Maintain a high level of quality and consistency on all project features.
• Coordinate and participate in investigative efforts for data mining, business analysis and QA purposes.
• Participate in efforts to continuously improve the product development process
• Client product Training

Confidential, NJ

Implementation Consultant

Responsibilities:

• Track client sales initiatives from the initial demo, to the gathering of requirements, to overseeing the build to ensure requirements are correctly implemented. Conduct post-sale assessments to gather additional requirements for future enhancements
• Effectively demonstrate all components of JK Products and train clients accordingly
• Serve as the Business Analyst in support of JK’s business objectives, including gathering and prioritizing product and customer.
• Continuing project management through project launch phase and turn over to Client Support. This will often include participation in a small-to-medium sized SDLC, leveraging templates, standards and Best Practices.
• Work closely with the Product Manager, engineering, sales, marketing and Client Success Teams, Client Technical Services, QA and product development to ensure revenue and customer satisfaction goals are met.
• Manage clients’ expectations in accordance with contractual obligation, Professional Services policies and procedures.
• Assist in upselling additional features and /or products.

Salesforce.com Administrator/Declarative Developer

• Increased Marketing and Sales efficiency by 30% by improving Marketing and Sales Process
• Ownership of Architectural Design, Development and Administration of JK’s Salesforce.com
• Ensure 100% accuracy of database records
• Developed and implemented the Salesforce solution from end-to-end and responsible for architecting the CRM technical solution based on project requirements and industry best practices.
• Designed and developed custom objects, reports, workflows, integration data migration, data cleansing, dashboards, user roles, profiles and custom fields.
• Integrated Salesforce.com with 3rd Party APIs
• P erformed gap analysis between Salesforce.com functionality and client requirements. Wrote comprehensive design specifications (functional specifications and solution/technical design documents)
• Developed training plans, materials, and documentation for database users,, coordinate new user and ongoing training sessions
• Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources)
• Work with various vendors and end users to identify, document, and communicate standard business processes as they related to the database
• Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
• Manage outsourced Salesforce.com implementation partners as required
• Manage ongoing relationship with Salesforce.com

Confidential, NJ

Salesforce Administrator/Declarative Developer

Responsibilities:

• Increased Marketing and Sales efficiency by 20% by defining improving Sales Process
• Owned Architectural Design, Development and Administration of Company GeoGenix’s Salesforce.com (both B2B and B2C Salesforce.com versions)
• Ensure 100% accuracy of database records
• Developed and implemented the Salesforce solution from end-to-end and responsible for architecting the CRM technical solution based on project requirements and industry best practices.
• Designed and developed custom objects, reports, workflows, integration data migration, data cleansing, dashboards, user roles, profiles and custom fields
• Integrated Salesforce.com with 3rd Party APIs
• Developed training plans, materials, and documentation for database users, coordinated new user and ongoing training sessions
• Monitored user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources)
• Worked with various vendors and end users to identify, document, and communicate standard business processes as they related to the database
• Worked with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
• Managed outsourced Salesforce.com implementation partners as required
• Managed ongoing relationship with Salesforce.com

Residential Operations Manager

• Delivered projects on time and on budget by managing every phase of the installations from permitting through commissioning
• Implemented salesforce milestones and objects to increase production efficiency by 70%
• Provide on-site construction management support during key installation phases as required
• Maintain a constant line of communication with the customer during project execution to manage all customer expectations and ensure 100% satisfaction
• Maintain a continuous improvement mindset: conduct post project assessments and propose product and process improvements to reduce cost and installation time and improve quality
• Managed 2 construction teams, engineers, and clerical staff

Confidential, NJ

Instructor/Curriculum Coordinator

Responsibilities:

• Classroom Training of
• Computer Skills
• ESL
• Interviewing Techniques
• Internet Job Searching Tools
• Student Project Assistance
• Course Curriculum Development

Confidential

Sole Proprietor

Responsibilities:

• Acquired Certification and operated self-owned Confidential
• Consultant Yoga Instructor to the Confidential
• Consultant Yoga Instructor to various organizations, corporations and private groups.

Confidential

Senior Technical Consultant/ Lecturer

Responsibilities:

• Classroom Training
• Student Project Assistance
• Trained Clients throughout South East Asia
• Handled scheduling and coordination of International Management Training Events
• In-house trainer for Microsoft Office Applications
• Project Management
• Support Documentation Development
• Ran Train-the-Trainer Sessions
• Overseas Educational Liaison

Confidential

Senior Technical Consultant/Trainer

Responsibilities:

• Paging System Project Management /Implementation for South-East Asia Clients
• Product Trainer
• Authored support documentation

Confidential, NJ

Senior Implementation Specialist

Responsibilities:

• Voice Recognition Application Project Management
• Product Trainer
• Trade show support and demonstrations
• Pre-sales and Post-sales technical support
• Authored support documentation
• In-house trainer for Microsoft Applications, Lotus 123 and Excel

Confidential, NJ

Human Resources Senior Training Specialist

Responsibilities:

• Equal Opportunity Programs Reviewer
• YTD statistical analysis of Affirmative Action/EEO data
• Managed staff of 10
• Authored support documentation
• Project development and employee training of
• DataEase (Database Software),
• Lotus 1-2-3
• MultiMate
• Harvard Graphics
• PROFS (In-house Report Generator)
• CHRISP (In-house Employee Database)
• Equal Employment Opportunity (EEO)
• Customer Service
• Time Management
• Stress Management

Confidential, NJ

Customer Service Manager/Senior Implementation Specialist

Responsibilities:

• Managed and Trained CARE Training Department
• Product Training on an extensive range of Accounting Software
• Hardware/Software installation and support of DOS, XENIX, and Novell Netware
• Monitored software upgrades
• Pre-Sales and Post-Sales technical support
• Trade show support and demonstrations
• Authored support documentation

Confidential, NJ

Computer Supervisor

Responsibilities:

• Self-taught Hannibal II (financial software) Expert
• Controlled output of Senatorial financial reports
• Trained Senatorial staff on use of Compac computer system
• Authored support documentation

Confidential, NJ

Information Management Systems Programmer

Responsibilities:

• C Programming in UNIX environment
• Software testing
• Authored support documentation