General Manager Resume Dearborn, MI - Hire IT People

SUMMARY:

Manager with more than 15 years of experience hiring, training, and mentoring high - performance teams, streamlining operations and bolstering profitability through hands-on leadership. Results-driven professional with a proven track record of restructuring operations and enhancing processes throughout project coordination, facilities management, and inventory control. Dynamic and engaging leader recognized for bolstering customer satisfaction and elevating revenues, driving business target attainment.

AREAS OF EXPERTISE:

Operations Management
Leadership Mentoring
Training & Development
Customer Relations
Budgeting / Forecasting
Budget Allocation
Project Planning
Facilities Management
Talent Engagement
Select Accomplishments

PROFESSIONAL EXPERIENCE:

Confidential

General Manager, Dearborn, MI

Responsibilities:

Overtook the Fairlane Mall store, which had been listed as a possible closure, and drove it to exceed profit projections year-over-year ( Confidential ), managing revenue of ~$20M in annual sales.
Recruited multiple new leaders, optimizing the staff of 130+ through hands-on training and leadership, which resulted in a 63% improvement in team engagement and turnover.
Restructured store operations and organization in alignment with new company strategies, successfully implementing the changes by communicating expectations, mentoring staff members throughout the transitions, and holding the team accountable to the expected results.
Launched Sephora product lines within the store, completing construction of the new section within the two-month timeframe while ensuring adherence to a $600K budget; hired a high-performing staff of six consultants and one manager who achieved the section’s sales targets.
Also, oversaw a six-month, $1M heavy remodeling project in coordination with contractors.
Established and adjusted sales targets in alignment with seasonal trends, in addition to regulating the salary budget and optimizing staffing in response to weekly sales and revenue performance.
Interviewed and hired seasonal and permanent employees on behalf of the store as well as the district, while also serving as the point person for terminations due to performance issues or budget constrictions.
Hired 170 staff members as well as three team leaders between 2014 and 2016.
Performed facilities management including daily maintenance as well as special projects, allocating a $375K annual budget, which included expenditures for implementing new technological tools.
Trained and mentored a high volume of supervisors and managers throughout tenure, promoting team members internally based on performance and leadership capabilities.
Hosted yearly workshops on diversity with respect to store employees as well as the customer base.
Maximized corporate sales and marketing materials through an analysis of local trends, customizing visual merchandising strategies and sales plans to better align with the local customer base.
Oversaw safety and hazmat training in appropriate departments, including implementing active shooter drills and training for the entire store; successfully reduced workers compensation claims.
Elevated productivity within the store’s salon by coaching stylists in how to best schedule appointments in alignment with traffic levels, thereby maximizing the team’s time and energy.
Analyzed and enhanced sales-per-hour metrics within commission-based departments, leveraging staff members’ individual books of business ( Confidential ) to increase sales with prior customers.
Executed the launch of logistics operations for fulfilling online orders locally, accomplishing shorter shipping times through increased efficiency, which bolstered customer satisfaction and retention.

General Manager

Confidential, Maple Grove, MN

Responsibilities:

Directed one of Confidential ’s first off-mall locations, developing and testing new strategies to achieve growth and sustainability; consistently met profit expectations, attaining over $12M in annual sales.
Overtook the store shortly after launch and streamlined the newly-implemented processes, including optimizing back-of-the-house operations to accommodate a small stock room space.

Assistant Store Manager

Confidential, Springfield, MO

Responsibilities:

Managed a team of 306 employees and 16 managers, coordinating all human resources and operational activities within one of the company’s largest stores.
Employed hands-on vendor management to complete a remodel project on time and under budget.

Department Manager

Confidential, Olathe, KS

Responsibilities:

Maintained responsibility for human resources, operations, and customer relations within assigned departments, managing a staff of up to 22 employees within the store attaining $6M in revenue.
Procured and managed inventory, overseeing the transition to centralized stock space, which resulted in a backlog of 60 pallets that needed to be processed; capably navigated the operational change.

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General Manager Resume

Dearborn, MI

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