SUMMARY

• Confidential, presentation and negotiation skills combined with interpersonal and analytical abilities. Inter - relate well with people at all levels.
• A decision-maker, well organized and resourceful. Equally effective working in self-managed projects and as a team player.
• Innovated and introduced various packages and different promotions with detailed technical specifications doubling the forecasted revenue for the sales and marketing division.
• Maintained press contacts for continuous media coverage for press releases, public relations projects and company developments thus increasing the image awareness among potential and regular customers.
• Orchestrated regional sales and marketing meetings.
• Part of re-structuring team involved in planning and implementing in-house advertising agency resulting in streamlined operations, improved flexibility and a significant reduction in advertising expenditure.
• Member of the task force team involved in major realignment and re-engineering of the organization.

WORK EXPERIENCE

Confidential

Coordinator

Responsibilities:

• Provide support to their assigned Confidential Loan Officer(s)
• Manage clerical, administrative and loan processing duties of the Sales Office.
• Tasks include managing the loan process, collecting documents, analyzing credit reports and communicating with builder and broker offices.
• Act as a liaison for the loan center and the customer.
• Monitor social media websites
• Administer marketing materials and website for the Bank.

Confidential

Loan Processor

Responsibilities:

• Initial point of contact, act as a liaison between borrower, underwriter, loan originator and lender.
• Excellent communication skills to work closely with clients. Collect and verify client's financial data, including an applicant's assets, current debts and monthly expenses and compile it into a loan application.
• Review credit reports, title reports
• Collect required documentation from applicants and follow up on missing items
• Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports
• Provide customer service with timely and periodic status updates of their loan application, return all inquiry calls within one business day
• Forge trust relationships and enhance customer satisfaction
• Assure that all customer files are complete and in compliance with regulatory agencies and internal policies. Ensure customer privacy, security of files and appropriate staff access
• Prepare commitment letter(s), denial letter(s) and cancel files when necessary
• Maintain pipeline report and notify management of status as needed

Confidential

Assistant to Relationship manager

Responsibilities:

• Involved in various banking services, primarily opening new accounts.
• Organize and manage seminars and “open houses” to build customer base.
• Manage and handle all customer service issues on a daily basis.
• Conduct sales, promotion and marketing of the various Confidential .
• Actively participate in company’s image building process through involvement in trade shows and other events.

Confidential

Program Director

Responsibilities:

• Started off as Program Consultant and was promoted within a few months to Program Director.
• Provide motivation and counseling to clients on a one-to-one basis.
• Provide nutritional guidance to clients.
• Conducted on-the-job training for new and existing employees.
• Involved in company - wide marketing campaigns.
• Responsible for targeting new accounts and maintaining customer base.
• Promoted company products to achieve target sales.

Confidential

Marketing Communications Specialist

Responsibilities:

• Reporting to and assisting Vice President - Marketing & Sales.
• Created proposals and presentations.
• Interfaced with consultants for corporate website, intranet and extranet implementation.
• Generated press releases, announcements and flyers, related to external and internal marketing campaigns.
• Developed and managed content of all company correspondence to leverage market share.
• Influenced, approved and selected corporate promotional items.
• Coordinated activities with multiple stakeholders to formulate the Marketing operating budget and Marketing Plan.
• Generated Sales & Marketing reports for Executive Management.
• Designed and developed the Sales Portfolio to increase sales productivity.
• Researched and qualified companies and conducted cold calls as part of lead management. Managed, updated and maintained target database for account management.
• Monitored, tracked and recorded client satisfaction surveys, to establish feedback and measure productivity.
• Created graphics and assisted in brochure design.
• Participated in job fairs and other company-sponsored recruiting events.

INTERNATIONAL WORK EXPERIENCE

Confidential

International Marketing & Sales Manager

Responsibilities:

• Developed corporate vision, mission and guiding principles as part of the corporate re-structuring team.
• Organized inter-department task force teams and town hall sessions aimed to increase motivation, cooperation and effectiveness.
• Facilitated the re-structuring process through team building workshops for all levels of staff to boost employee morale and enhance productivity.
• Managed a team of 15 people in Asia Pacific; in this capacity conducted annual performance reviews, recommended promotions, salaries and facilitated team leadership events for respective international sales teams.
• Developed and managed client relations for the Hotel’s major clients.

Confidential

Events Sales Manager

Responsibilities:

• Managed customer relations and developed key client relationships; conducted key account presentations.
• Organized various sales blitz campaigns to increase presence in target industries.
• Led a team in designing a customer service center that increased repeat customers by 25%.
• Organized various events and magazine promotions for clients.
• Conducted market research and competitive analysis on key competitors.
• Executed a creative process of collateral, media and consumer promotions.