SUMMARY:

• Accomplished and results - oriented Project Manager with 20 + years of proficiency across all phases of SDLC with emphasis on the financial sector (core banking, consumer and commercial lending) as well as, insurance. Focused on delivery of large scale, complex solutions across all phases of design, development and testing. Regarded for the ability to drive process changes, streamline productivity, improve quality and develop high-performing teams.
• Proficient in effectively communicating in both written and verbal venues to a wide range of audiences
• Skilled in creating reports and presentations using a variety of office productivity tools
• Exhibit strong attention to detail and ability to multi-task while engaging in fast paced environments
• Demonstrated ability to work independently and within a globally or geographically matrixed organization
• Encourage collaboration to improve knowledge sharing, resolve issues and gain consensus
• Utilize delegation as motivation for growth and to enforce accountability
• Ensure project teams (business and technical) are apprised and accountable for acknowledging and owning project goals, responsibilities and ownership of deliverables
• Instill integrity and trust by guiding with clarity, consistency and an open line of communication
• Respect is earned and not given on demand; encourage partnership, collaboration and negotiation to build relationships and establish credibility
• Utilize failure as a stepping stool for continuous improvement
• Analyze business needs through data gathering, review of system documentation, business process modelling, workflows analysis, SME interviews, surveys, workshops, system deficiencies, reporting or technical reviews
• Developed specifications using standard templates (BRD, process flows, use cases, data mapping )
• Identify and document current state vs future state processes impacting people, processes and technology
• Coordinate and monitor projects from initiation through delivery
• Manage the delivery of multiple projects concurrently that have moderate to high levels of business or technical complexity and risk, which involves multiple business areas and owners
• Develops, tracks and manages project budget, project plans, timelines and scope
• Lead, gather, develop, coordinate, and maintain business requirements and future state processes
• Proficient in use of project management tools; Visio, MS Office, PowerPoint, Clarity, Workfront/At Task, MS Project
• Proficient in use of tools for requirements and testing management: Rational, HP Quality Center, HP ALM, Jira, Blue Works
• Work with audit, compliance or other business units for regulatory, legal requirements
• Work to remove roadblocks, problem solve or find suitable workarounds
• Manage project resources including procuring project staff, developing, motivating, coaching and advising
• Partner closely with other project teams to define business requirements
• Prepare and present cost-benefit analyses that support continuous improvement or streamlining of work processes
• Escalate early and often; identify risks and issues with appropriate mitigation
• Ensure appropriate development and project management processes are being utilized per governing standards
• Responsible for project status reporting to program management and leadership.
• Experienced in managing transformation projects that impact change in people, processes or technology
• Knowledgeable in development methodologies of Waterfall and Agile (training)
• Knowledgeable in testing methodologies, tools and best practices
• Knowledgeable in principles of Lean and Six Sigma

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager, PMO

Responsibilities:

• Directed and delegated daily tactical activities of 30 cross-functional team members (Data Analysts, Modelers, ETL Developers, Business Analysts, Universe Developers, Report Developers, 3rd party vendors, other Tech Teams) for data mapping, design and development of 400+ operational reports (Consumer Lending - Phase I, Commercial Lending - Phase II) using Business Objects within the new data warehouse (Teradata). Utilized a modified Agile approach for development activities.
• Partnered with sponsors, business units, leadership teams and senior management in the prioritization of reporting scope and re-engineering of business processes
• Prepared, reviewed and approved all required deliverables as per PMO Governance standards
• Secured approvals from Audit, Compliance and Finance teams on scope of work, regulatory impacts and schedule
• Controlled and tracked changes to scope, schedule, cost, quality, issues and risks
• Monitored resource allocations, Statements of Work and project activities supporting a combined budget of $5MM for Phase I, II
• Hosted daily SCRUM standup for in-house project team covering current Confidential activities. Updated Burndown Chart, Backlog to reflect progress.
• Managed design and delivery activities for secondary reports developed in COBOL by vendor (TCS) for Phase I and II
• Partnered with Technology Teams regarding environment and infrastructure requirements (Control M batch jobs, configuration, security) for Operational Data Store
• Implemented technical forum between Reporting project team and Data Migration project team to expedite resolution of discrepancies of data mapping between source to target (BaNCS) database and BaNCS to EIM Operational Data Store (data warehouse)
• Prepared and presented executive presentations and communications
• Assisted on-shore QA Lead with implementing Agile testing approach to improve knowledge share, involve testing sooner and help developers with reusable test verification
• Developed detailed roll out checklists and run book for Operational Readiness and Business Units for roll out, training and support activities

Environment: Mainframe and distributed applications, Oracle and Teradata, Rational for requirements, Business Objects, MS Project, WorkFront/At Task, MS Visio, MS Office Suite, SharePoint for Change Control, RACI, Risk and Issues Logs, project documentation

Confidential, New York, NY

Enterprise Content Management (ECM) Associate Design Director

Responsibilities:

• Provided leadership and strategic direction to project teams across Confidential, Confidential, U.S. and Europe in the delivery of operational improvement initiatives that supported efficiencies in claims management
• Led a global team of direct reports; Program and Project Managers, ECM Architects (Solution Managers and Business Process Analysts) charged with identifying continuous improvement opportunities that contributed towards operational goals
• Partnered with sponsors, leadership teams, senior management, directors and vice presidents in the prioritization of strategic initiatives
• Liaise with Executive Steering Committee and Finance to secure project funding and monitor/control budgets for initiatives
• Fostered and instilled a climate of cooperation among a network of key stakeholders and technology teams to deliver a positive customer experience while achieving business value, reducing operational risks and supporting change management
• Served as Product Owner for the Global Document Management Solution, ensuring standardization globally and regionally while partnering with other business Product Owners on how to in corporate multi-dimensional solutions in a single instance
• Worked with IT partners from Kofax and Confidential work streams to prioritize implementations and research new technology vendors for optimization of business processes
• Prepared and presented executive presentations and communications

Confidential, Enfield, CT

Program Test Manager

Responsibilities:

• Developed comprehensive Program Level Test Strategy to support Integration Testing across the entire retirement portfolio (Investment/Trading, MM Aviator, Finance, Repetitive Payment, Investment Only, Contact Center & Sales, DTC LNA and Reporting)
• Facilitated workshops with strategic partners (Hartford Life, MMFG, Cognizant, USTG and 3rd party vendors) to confirm requirements for test environments, test data, test calendars and resource plan
• Facilitated workshops with Finance and SAP teams to define revised chart of accounts for new book of business

Confidential, Monterey Park, CA

Project Test Manager

Responsibilities:

• Mobilized business units across Retail, Commercial and Consumer banking Fiserv platforms to prepare for User Acceptance Testing and Mock Migration activities.
• Hosted workshops to plan test environments, test data, test calendar needs to support 50+ applications with vendors and technical teams
• Acquired a full approval from Internal Auditor for robust re-usable testing framework in support of upcoming Fed inspection

Confidential, Chicago, IL

Work Stream Manager

Responsibilities:

• Managed a portfolio of projects across Retail Banking (TouchPoint Sales & Service) and Treasury Management (ACH PEP+, Moneyline Express, Remote Deposit Capture, Item Processing, Debit/Specialty Card and Commercial Business Banking Online Banking Portal ) for planning and execution of activities for System Test, Integration Test, Mock Migration and UAT Test phases
• Developed and executed overall schedule, including tasks, durations and resource assignments
• Reviewed and approved all readiness activities for testing artifacts in compliance with Testing Management Office standards
• Facilitated detailed planning sessions with vendors (Fiserv, FIS, IBM, 3rd parties), Data Migration and other technical teams regarding test environment configuration, test data needs, virtual calendar dates and cross team dependencies to support test execution.
• Hosted cross-work stream workshops with work stream Program Test Managers to identifying dependencies, assumption and risks
• Published internal and external written communications (dashboards, power point presentations) for cross-functional teams, leadership teams and business leaders regarding testing progress; verbalized progress with Executive Steering Committee each week
• Collaborated with executive Program Management team on diagnosis and resolution of risks and issues impacting test planning or test execution activities
• Facilitated workshops with business units to document end to end scenarios for flow of data and business process testing

Environment: Mainframe and distributed applications, HP ALM, Jira, MS Project, MS Office, Visio, SharePoint for Risk, Issues