PROFESSIONAL SUMMARY:

• Having 8+ years of experience in IT with 4+ years of good experience on Atlassian Products Administration and Maintenance.
• Having good work experience, strong administration and support knowledge of Atlassian product Suite (Jira, Confluence, Fisheye/Crucible, Bitbucke Server(Stash), Bamboo, and Hipchat,etc).
• Experience in evaluate and manage the usage of Atlassian add - ons to meet team and business needs.
• Expertise in complex JIRA configurations including create comprehensive JIRA Work flows (with Triggers, conditions, validators, and post functions), Field schemes, Issue type Schemes, Screen Schemes, Permission schemes and Notification schemes.
• Configuring Issue-level security using Issue Security Schemes, project roles and Global permissions.
• Experience in complete Software Development Life-Cycle (SDLC) process with expertise in Planning, Reviewing Specification, Documentation, Scheduling, Design, Development, Testing.
• Implementation and Maintenance of Applications .
• Experience in perform JIRA System administrator tasks like JIRA Admin Helper,Search indexing,Monitoring database connection usage,Viewing JIRA system information,Using the database integrity checker,Raising support requests as an administrator,Auditing in JIRA applications,etc.
• Providing training to technical and non-technical teams to use JIRA and associated Atlassian tools.
• Experience on integration JIRA with Hipchat, confluence, Bitbucket server, ZenGRC, Jenkins,InVision,Asana, Saviynt, and Datadog.
• Familiarity with Agile/SCRUM development methodologies and software development lifecycle principles.
• Experienced in designing and managing complex JIRA/confluence queries, dashboards for operational or performance reporting metrics and status reports using JIRA Query Language (JQL) and AIO reports.
• Performed application and system administration tasks, including data backups and scheduled jobs.
• Integration experience on JIRA with Confluence with plug-ins and development.
• Accepting and reviewing JIRA tickets from end users and provide advanced end user support.
• Monitoring Server Performance and troubleshooting server related problems.
• Experience working on and managing multiple simultaneous interdependent projects with competing objectives and priorities in the time frame required.
• Experience with the methodology of continuous improvement and iteration in a DevOps environment.
• Preparing and executing change control process and tracking them in a ticket with proper approval, QA and bring it to closure.
• Develop and maintain project plan including scheduling and priorities. Identify and escalate issues to proper designated persons as appropriate. Identify problem areas and suggest and/or implement improvements to existing systems .
• 24×7 production support experience using monitoring tools like Nagios, Sitescope, Alertsite and MRTG for more than 300 Solaris servers and participates in on-call support activities to monitor operational status of systems, includes timely responses to operational alerts via phone calls and/or emails.
• Good interaction with our team and ability to work independently, with minimal supervision.
• Excellent interpersonal and communication skills with proven ability to work in challenging environment.

TECHNICAL SKILLS:

Atlassian Products: JIRA Software, JIRA SerivceDesk, Confluence, FishEye, Crucible, Bitbucket server(Stash), Hipchat, etc.

JIRA Addons/Plugins: Adaptavist ScriptRunner for JIRA(Including Behaviours) (v.5.1.6),All-In-One (AIO) Reports for JIRA Server (v.4.8.14), Portfolio for JIRA (v.2.6.1), TheScheduler (v.5.0.8), Jenkins Plugin for JIRA (v.2.3.1), JIRA Misc Workflow Extensions (v.5.0.4), TestRail for JIRA Test Management (v. 1.0. ), Zephyr for JIRA (v. 3.5.2.35202935 ),Bob Swift Atlassian Add-ons - Create on Transition (v.6.1.0), JIRA PDF View Plugin (v.5.7.1), Atlassian JIRA - Plugins - Instance Health Plugin (v.2.5.1), Active Directory Attributes Sync (v.2.5.2),JIRA Suite Utilities (v.2.0.3),etc.

Confluence Addons/Plugins: Gliffy Diagrams for Confluence(v.8.0.0),Multiexcerpt Plugin4 (v.5.2.2), Page Information Tools (v.4.1.0),Tableenhancer for Confluence (v.3.14), Team Calendars (v.5.3.19),Viewtracker Plugin (v.4.2.3), Confluence HipChat Plugin (v.7.8.29), Lucidchart Plugin (v.1.23.0),etc.

Scripting Technologies: HTML, DHTML, JavaScript, jelly scripting and AJAX, Groovy

Version Control Systems: SVN,CVS,gitweb,Git

Programming Skills: C, C++, Oracle and Java, Core java, JDBC, Collections

RDBMS: Oracle9i/8i,10g, SQL server 2008/2005/2002, DB2

Operating Systems: UNIX/Linux6, Solaris, Windows server, Windows 98/2000/XP

Microsoft Tools: MS Office (Excel, Word, Visio, PowerPoint)

Monitoring Tools: Sitescope, Nagios, thruk, Gangila, MRTG,Alertsite, and Secparser,Datadog

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

JIRA Application Specialist

Responsibilities:

• Providing user management and support for over 4000+ local and remote users and 350+ projects, manages system access across groups to ensure compliance, and maintain best practices.
• Have good experience in JIRA Software upgrades(recently upgraded JIRA software from v6.4.12 to v7.2.7 and ServicDesk from v2.5.9 to v3.2.7) on-premsis.
• Creating custom/copy projects and screen tailoring in JIRA with various schemes, complex workflows, screen schemes, permission schemes, field configuration scheme, and notification schemes.
• Implemented complex workflows for different issue types using post functions, validators, conditions, triggers etc, using groovy script.
• Experienced on Jira Service Desk 3.2.x customer portal set ups, creates service desk request types, request security,portal settings,email requests, knowledge from confluence,SLAs, automation sand make queues for service desk teams.
• Integration JIRA with Hipchat, confluence, Bitbucket server, ZenGRC, Jenkins,Invision, Saviynt, and Datadog.
• Experienced on installing and managing JIRA plugins, All-In-One Reports, Adaptavist ScriptRunner,Bob Swift Atlassian Add-ons - Create on Transition, Portfolio, Zephyr, etc.
• Knowledge on JIRA portfolio hierarchy configurations and dependencies.
• JIRA projects migration on signle workflow/template/schemes.
• Good knowledge on Jira Agile project management and Lean product development methodologies for software development and assisting and providing guidance to Scrum Masters on basic agile principles like, Scrum and Kanban boards to help standardize the agile.
• Configuring dashboards, adding gadgets to keep track of assignments and issues and generating reports.
• Configuring Incoming mail handlers for support projects (Email Integration with JIRA Projects).
• Experienced in scheduled issues created for JIRA projects using TheScheduler add-on.
• JIRA Re-indexing after major configuration changes including reindex issues for a project or corresponding to a filter.
• Set field behaviours using Behaviour plugin,defines how fields behave for issues in a given project or issue context.
• Manage license updates and renewals for Atlassian products with IT Procurement team.
• Developing metrics, dashboards, and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports using JQL queries and All-In-One Reports for JIRA.
• Provide training for technical and non-technical employees and new hires on Atlassian tools, new functionality, etc and served as Lead Technical resources for all Atlassian projects.
• Impersonate Others(Switch to a different user) to troubleshoot JIRA Issues and provide advanced end-user Support.
• Working with numerous teams and address their issues (Finance, Sales, Technology, Operations, People Team, Marketing, Product, Data etc).
• Monitor Mail Queues for error queue and flush the queue in case of high count in the mail queue.
• Archiving or retiering unnecessary JIRA projects and issues for future auditing purposes.
• Configuring Issue features like Time tracking and Issue linking.
• Handling space and page Management in Confluence-including integrating JIRA projects with Confluence Pages and construct Confluence pages.

Environment: Atlassian Suite (Jira, Confluence,Bitbuket Server(Stash),Crucible/FishEye,Hipchat) Windows.

Confidential, Northbrook, IL

JIRA System Administrator

Responsibilities:

• Created custom projects and screen tailoring in JIRA with various schemas, complex workflows, screen schemes, permission schemes, field configuration scheme, and notification schemes.
• Provided group Management and support of JIRA and grant user permission to projects according to the role given by the organization and user management and support for over 8000+ local and remote users and 150+ projects.
• Configuring dashboards, adding gadgets to keep track of assignments and issues and generating reports.
• Monitoring daily ticket activity, generating daily and weekly reports (email), and responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
• Experienced with Jira Agile project management methodologies for software development and assisting and providing guidance to Scrum Masters on basic agile principles like, Scrum and Kanban boards to help standardize the agile.
• Experienced working in SLA based support services.
• Experienced installing and configuring add-ons for Atlassian Products to provide enhanced capabilities and license updates and renewals for Atlassian products.
• Provide user based training to groups including users and JIRA Administrators on the operational use and maintenance of the system.
• Experienced to construct Confluence pages and integrate JIRA projects with Confluence pages.
• Experienced in writing custom JIRA Query Language (JQL) to search for JIRA issues.

Environment: Atlassian Suite (Jira, Confluence), Linux.

Confidential, San Mateo, CA

JIRA Administrator - Linux

Responsibilities:

• Provided User Management and support for 7000+ users, manage system access across groups to ensure compliance, and maintain best practices. Created and managed security schemes, custom fields and configurations.
• Installed, managed and administer Jira add-ons, plugins, and extensions and interacted with existing vendors for support and troubleshooting.
• Account management including adding of new users, cleanup of unused accounts, manage administrators, etc.
• Create team specific Agile process flow in JIRA to move tasks from one activity to another.
• Provided assistance in the management and support of integrations between tools in our development landscape, including, but not limited to: JIRA, Confluence, Crucible, Fisheye.
• Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.
• Configuration for automatic issue creating through mail, customize status etc.
• Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.
• Created events, email notification schemes and assigned project roles on Jira.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.

Environment: JIRA Administration, Confluence,SVN,LINIX,Nagios,MS-Access.

Confidential, New York, NY

JIRA Administrator

Responsibilities:

• Administration of JIRA instances, including Configuring the Layout and Design, User and Group Management, and Configuring Fields, Screens, Global Settings.
• Developing application by customizing fields, permission and workflow.
• Created customized dashboards for teams.
• Create team specific Agile process flow in JIRA to move tasks from one activity to another.
• Installation and configuration of continuous Integration servers.
• Investigated various products from Atlassians JIRA.
• Developing customized workflow for transaction parallel approval.
• Develop metrics dashboards and advanced filters in Jira to provide end-users and business
• Configuration of email notifications on status change.
• Performed application and system administration tasks, including data backups and scheduled jobs.
• Created events, email notification schemes and assigned project roles on Jira.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.

Environment: JIRA Administration, Confluence,SVN,LINIX,Nagios,MS-Access.

Confidential

Lead JIRA System Administrator

Responsibilities:

• Provided User Management and support for 10000+ local and remote users and 500+ projects, manage system access across groups to ensure compliance, and maintain best practices. Created and managed security schemes, custom fields and configurations.
• Installed, managed and administer Jira plugins, and extensions and interacted with existing vendors for support and troubleshooting.
• Account management including adding of new users, cleanup of unused accounts, manages administrators, etc.
• Create team specific agile process flow in JIRA to move tasks from one activity to another.
• Provided assistance in the management and support of integrations between tools in our development landscape, including, but not limited to: JIRA, Confluence, Crucible, and Fisheye.
• Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.
• Monitored Atlassian product instances using Nagios/Thruk.
• Configuration for automatic issue creating through mail, customize status etc.
• Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.
• Created events, email notification schemes and assigned project roles on Jira.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.

Environment: Atlassian Suite (Jira, Confluence), Linux.

Confidential

System Administrator/ MySQL DB

Responsibilities:

• Performed MySQL major upgrade (Percona server 5.1 to 5.6 Upgrade).
• Package installation, up-gradation & configuration - Install, upgrade, remove packages.
• Performed centos Upgrades from 5.7 to 5.10 and involved in Database server failovers with DC team.
• Managing free space/disk space issues and checking Ganglia and dashboard for checking the performance of the hosts.
• Optimized/converted file systems from ext3 to XFS.
• Corp site push (Deployments via Rundeck tool) and cruft soft deletion of files on Linux Systems.
• OS fsck for the Mogile devices for proactive purpose and running Active Drains for bad devices whenever alert triggers.
• Minor updgrade of tungsten replication (2.1.2-30 to 2.2.1-403).
• Troubleshooting Tungsten issues and follow the work flow and replication: master-slave, master-master-slave and puppet Migrating from 2.0 to 3.0 and handled disk space issues.
• Worked on failed backup logs for errors ratifying it and running the backups manually and good knowledge in File System and Backup, Package Management.
• Worked on High load servers and Creating Linux/MySQL users as per the requests.
• Working on MySQL/Tungsten Replications if found any issues/errors.
• Performed the cold reboots via DRAC-Mgmt console interface.

Environment: Linux MySQL Administrator

Confidential

UNIX Technical Support Engineer and Atlassian Product Administrator

Responsibilities:

• Application Administrator Role is responsible for the timely resolution of Customer requests.
• Privileges & Access controls: customer applications via Unix Shell Script.
• Create, configure, and duplicate customer instances in an ASP environment.
• Performing allocation and migration of user instances to different environment as required, using UNIX tools.
• Update Existing “demo instances” used by our sales team for demo purposes, using UNIX tools.
• Provide provisioning access, unlimited access for CS people, limited access for PS, engineering, solutions consultants and partners. create instances, clone company tool to create new companies, copyToProd.sh to refresh production instances and copyToSales.sh to "refresh" sales demo instances and paid customer clones
• Activation or deactivation of new/old customer accounts.
• Deployment and customization of account/client reports. Help generate client/account statistics.
• Run SQL scripts for account sizing, analysis and reporting.
• Deployed Spreadsheet reports to instances and change the customer company names and ids using UNIX tools.
• Follow up with Customer Success Advocates and Professional Services Consultants, and Operations on all resolved support requests to ensure client satisfaction.
• Participate on regular scheduled meeting with clients and ensure client satisfaction.
• Administration of JIRA instances, including Configuring the Layout and Design, User and Group Management, and Configuring Fields, Screens, Global Settings.
• Provided user management and support for over 4000+ local and remote users and 300+ projects.
• Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA.
• Worked on JQL filters, Dashboards, Gadgets.
• Manage user permissions to tools according to the needs of projects and teams.
• Lead and provide technical assistance and/or training in using JIRA and Confluence and other tools as identified.
• Perform general cleanup of unused spaces, repos, projects, etc.
• Evaluation of requirements for plugins, adding and removing them as appropriate.
• Work closely with other teams to define best practices for using lab tools across the organization and company.
• Develop metrics dashboards and advanced filters in Jira to provide end-users and business.
• Handling space and page Management in Confluence.
• Configuring projects and administrative user management in Crucible.
• Administration user management in SVN and providing repository access to the users.
• Administration user management in Testlink.
• Must be willing to work night and weekend shifts in a 24x7 environment.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.

Confidential

NOC Engineer - Level 1

Responsibilities:

• Manage and maintain network of the data center using monitoring tools like Nagios, Sitescope, Alertsite and MRTG for more than 300 Solaris servers 24x7.
• Monitor and Manage three-tier architecture (App, web & DB) and monitoring backups.
• Processes administration and management like monitoring, start/stop/kill various processes/sub process.
• Having knowledge on configuration, administration, troubleshooting and managing core services such as NFS, DNS, FTP, APACHE, Samba, send mail.
• Knowledge in Creating, Resizing, Recovering, and removing the Volumes and monitoring application logs for failure reports.
• Health check of all the Servers and restarting JBoss and Apache.
• Disable and enable Web servers in load balancer and resolving file system and Mail queue issues.
• Configure alerts on site scope and nagios and retrieve server and error logs according to the customer request.