SUMMARY:

• Versatile, resourceful, and results - driven Certified Agile Product Owner / Product Manager with progressive experience and exemplary qualifications to support end to end product development including client engagements, requirements, and strategic planning in support of enterprise-wide software development projects, programs, and initiatives.
• Eager to contribute talents toward collaborating with a growth-oriented organization to deliver technology improvements and to achieve targeted and aggressive objectives.
• Exceptional interpersonal and communication skills used to build rapport and productive working relationships with business, co-workers/peers, stakeholders, and all levels of management.
• Identifying, developing and directing the implementation of business strategy. Excellent management skills.
• Strong communication, Market Research, A/B Testing, and Product Roadmap creation skills.
• Ability to initiate communication and follow up with clients in a timely professional manner.
• Maintianing positive relationships, converting conflicts and challenges into success.
• Facilitating consensus and commitment, ensuring accountability, promoting progress and feedback to maximize effectiveness with culturally and geographically diverse teams.
• Possess skills needed to facilitate open communication (JAD sessions) with internal teams and external customers to gather business, functional, and systems requirements.
• Workflow analysis, shadowing and surveys, story boarding and use cases.
• Dedicated to improving technology knowledge and skills to support project managers, scrum master, software developers, and QA in discovery and analysis, design and iterative development, and testing phases of the development lifecycle and maximize ROI.

BUSINESS COMPETENCIES

• Strategic Ecommerce Initiatives
• Product & Project Management
• Mentor & Train Jr. BAs
• Epics / Features / User Stories
• Prioritize Groom Product Backlog
• Effective Change Management
• Stakeholder Interviews/Surveys
• Analytical and Critical Thinking
• End-User Support & Training
• Clear / Concise Communications
• Market Research & A/B Testing
• Analyzing/Resolving Problems

TECHNICAL SKILLS:

Methodologies: Agile, Scrum, Kanban, Waterfall, XP

Software / Applications: Microsoft Project, Microsoft Visio, Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook)UML, SharePoint, Rally, Clarity, VersionOne, Box, GitHub, BlueJeans, Joinme, HTML, JIRA, Adobe (Photoshop CS3, Illustrator, Dreamweaver), Graphic Design, and Windows/PCs, iPad Apps, ETL, TFS (Team Foundation Server), Mobile Apps, iPad Apps

PROFESSIONAL EXPERIENCE:

Sr. Product Owner/Product Manager

Confidential, Roswell, GA/Hoboken, NJ

Responsibilities:

• Product Owner /Product Manager for Digital Technology (DTC) Team and responsible for efficiently managing and transitioning of entire team of 45 people during merger of Confidential and Confidential group of companies.
• Manage the existing Product Portfolio to provide direction to product development and increase profitability by conducting Market Research, Brand building and Brand expertise and enhance product from existing and new ideas to meet industry standards to increase ROI.
• Initiate White boarding sessions to identify pain points within Cross-functional teams and collaboratively define process, communication methodologies to maximize team effectiveness.
• Efficiently manage E-commerce Product initiatives with multi-disciplined teams that are onsite and off-shore (India, UK & Australia) Cross-functional Teams comprising of Product Management, UX, UI, .Net/PHP, WCS/IBM, Data, CRM, DevOps and QA teams.
• Responsible for Market research and collaborating with Marketing managers and business units to create Roadmaps, User Journeys and Wireframes.
• Collaborated with team leads to create the Sprint Ceremonies Calendar and present it to Management for accountability, visibility and approval.
• Work with Marketing Managers & Business to collaboratively create Product Roadmaps and create Customer Journeys.
• Worked with UX teams in Prototype designing sessions, QA to brainstorm/review Test cases and give constructive feedback.
• Initiate, collaborate and Manage New Product development by creating Product Roadmaps, Product Goals, Definition of Success, Epics, Features etc.,
• Communicate a clear defined vision for the product as well as prioritize the stories to the Scrum teams.
• Product Enhancement goals for few products include: Relevant re-targeting via triggered emails, implement A/B testing, establish loyalty programs, Social ecommerce across sites, Tagging to track performance, Track cart abandonment etc.,

Sr. Product Owner,

Confidential, Atlanta, GA

Responsibilities:

• Product owner for Groot Program Team and responsible for effectively managing and coordinating for ‘Sell Your Car’ and ‘Trade Your Car’ site funnels for both Confidential and Confidential sites
• Part of the Product Program team, efficiently collaborating with 5 delivery teams comprising of 45 team members spread across the country.
• Attend meetings such as Epic briefs, Kanban Sprint planning, Retrospective meeting, Iteration review and Daily standups.
• Responsible for Market research and collaborating with Marketing managers and business units to create Roadmaps, User Journeys and Wireframes.
• Epics, Features and User Story creation along with Acceptance Criteria, dependencies on other teams/systems, review WIP limits, track stories and slot appropriate from: New, In Progress, Done, Ready to deploy, Release.
• Collaborate with Program team consisting of Cross Functional Members Product Managers, Kanban lead (Program Manager) Lead Architects, Technical Leads, UI/UX Designers, Business Intelligence Analyst, SEO Analyst and QA Manager to identify Features and technical stories.
• Lead Backlog grooming sessions and User story clarification with delivery teams.
• Attend Sprint work demos by the delivery teams and accept the stories after ensuring that the delivery team work matched the Acceptance Criteria.

Lead Product Owner

Confidential, Alpharetta, GA

Responsibilities:

• Product owner for Revenue Recognition Readiness (RRR) tool and responsible for efficiently managing and coordinating 7-million-dollar product from planning to delivery and maintenance of the product.
• Efficiently managed multi-disciplined teams that are onsite, near shore and off shore comprising of 24 to 30 members. Analyze the exiting tool and determine the vision & scope of the product.
• Evaluate the analysis and determine Re-architecture, Functional enhancements, National and international versions (FASB &IASB guidelines), Support languages (UK English, Kanji/Mandarin, German),
• Integration with other internal tools & third-party sources, Client specific customizations.
• Successfully initiated, coordinated, lead and managed 45 days long requirements workshops with Confidential Business Subject Matter Experts from around the world.
• Successfully transform the project from Hybrid Sprint to Agile/Scrum methodology. Initiate and be a part of all Agile ceremonies including Iteration/Release planning, Sprint planning, Daily standups, and Sprint Retrospective meetings.
• Managed workshops (JAD sessions) to elicit requirements, create GAP analysis and process flows. Lead a team of 4 BAs to gather requirements, document Use Cases, create & groom a backlog of User stories, Story points, sizing, acceptance criteria etc.,
• Mentor & train junior Business Analysts in SDLC, roles & responsibilities, creating Business Analysis templates, facilitating JAD sessions, gathering & writing requirements as user stories and use cases, wire-framing, UML diagrams etc.,
• Schedule weekly and daily meetings with the BA, UX, Dev & QA teams to communicate the expectations for the iterations and sprints.
• Collaborate with the Business, Program Managers, Architect, onsite Dev leads & QA Leads and offshore Dev & QA teams, SharePoint admins, Support team to ensure accurate delivery of the product.
• Collaborate with the team for Change Management: Change request, change analysis, change approval, change implementation.
• Demo product to diverse groups within the Confidential and external clients and provide support in form of answering questions for internal BA, Dev and QA teams, Subject Matter Experts and external clients. Document lessons learned.

Sr. Business Analyst / Product Owner

Confidential, Alpharetta, GA

Responsibilities:

• Responsibilities include, attend project kickoff meetings, gather functional requirements, technical requirements, schedule & conduct requirement walkthrough, attend Design walkthrough, test plan/cases walkthrough, gather status on migration & production and attend status meetings to update Managers and Directors.
• Closely work with the sales team during the Selling cycle process. Shadow the sales team during prospecting, setting appointments, making presentations and closing to gather business requirements.
• Efficiently manage 12 to 15 projects each 3 - 10 million worth Confidential a given time.
• Directly responsible for all the Enterprise level Software Development Lifecycle stages. A part of Business, BA, Dev, QA teams, Migration, Production Support, Post production testing for both Waterfall and Agile methodologies.
• Fully responsible for creating projects and assigning resources in SharePoint and Clarity.
• As a Product Owner, be a part of the project kick off meeting. Review the Requirements Template (RT) to draft the Requirements Framework Document (RFD) and Level of Estimate (LOE). Coordinate and facilitate JAD sessions with Business Managers to define RFD for existing and new technology implementations. Coordinate and facilitate JAD sessions with Architect, IT Manager, Developer, QA Manager, and Test Lead to define the LOE.
• Once the RFD and LOE are approved, perform extensive research (JAD sessions & White boarding) with the Development team to draft detailed requirements and document them in the Approach document. Create the approach document with Scope, Business requirements, functional requirements, Out of scope, Assumptions, Risks, Notification impacts, Business Process flow, Database changes, Interfaces, API & UI changes, reports, conversion requirements and Test scenarios.
• Conduct an Approach walkthrough on WebEx with entire team including business, development, QA, Migration, Production support and all impacted system managers.
• Update project status in Share point, Clarity, VZW Wiki and custom excel sheets to keep track of all the existing and future projects.
• Open weekly change control and send email notification to the Managers, Directors, VP regarding the Sprint release, Migration result, Production reports (VCOP), Change control.

Sr. Business Analyst / Product Owner

Confidential, Atlanta, GA

Responsibilities:

• Coordinate and facilitate consultations with Sales & Business Managers to define business requirements for existing and new technology implementations. Provide guidance to team members on technology capabilities and solutions.
• Update project status in CMX, Share point, JIRA, Rally, Clarity, ATT WIKI and custom excel sheets to keep track of all the existing and future projects.
• Develop project documentation to thoroughly understand requirements to complete projects on-time including statements-of-work, change orders, project plans, issues list, status reports, and meeting agendas.
• Work in both waterfall and agile, rapid deployment methodologies, depending on the project. Responsible for creating documents such as features sets, high level business requirements, in detailed business requirements.
• Worked on both web and mobile applications. To enhance the existing project enhancements and new initiations to promote easy and customer friendly experience to all the Confidential clients.

Project Manager/Business Analyst

Confidential, Roswell, GA

Responsibilities:

• Coordinate and facilitate consultations with stakeholders to define business and systems requirements for new technology implementations. Provide guidance to team members on technology capabilities and solutions.
• Conduct interviews with Sales Managers, Account Managers and Directors, Coordinators, Creative Managers, IT Manager, and Accounting Personnel. Create individual task lists to map cross-functional workflow.
• Closely work with the sales team during the Selling cycle process. Shadow the sales team during prospecting, setting appointments, making presentations and closing to gather business requirements. Also, analyzed the sales process and created workflows for the sales team to eradicate gaps in communication.
• Directly responsible for planning and creating an organizational chart, custom business requirement templates, use case and UML diagrams, and custom quiz and online employee surveys for clients in ProProfs.com. Created Process maps, data dictionaries, use cases, activity diagrams etc.,
• Created Wireframes an UX designs using Microsoft Visio, Adobe Photoshop, iRise and open source online tools.
• Extensively participate in functional and technical specification walk-throughs with team and stakeholders to identify weaknesses/opportunities, project scope, project risks, and technology constraints and assumptions and create a product backlog with Epics, Features and User stories.
• Responsible for progressive elaboration of user stories while considering solutions that will integrate into real-world business process by effectively interacting with external stakeholders such as Konica, MERCK, Confidential &T, Home Depot etc.,
• Create wireframes for iPad, mobile, online applications.
• Experience in assisting with implementing change management and establishing traceability. Familiarity with White-Box and Black-Box testing techniques such as Load Testing, Regression Testing, Unit Testing, Functional Testing, Integration, System Testing and Performance Testing.
• Critically evaluate information gathered, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Successfully completing projects worth $50,000 to 3 million.

Business Analyst

Confidential, Chattanooga, TN

Responsibilities:

• Interviewed internal stakeholders to ensure correct data was collected to successfully capture detailed process flows diagrams, functional requirements specification, and to create business use cases and UML designs.
• Identified, tracked, and managed project issues and provided direction and guidance for resolution, conducted business analysis, and drove process optimization projects aimed Confidential reducing costs and improving quality.
• Assisted with the development of end-user training and materials and delivery of functional training to end-user community and company staff to ensure strong internal customer support and value-added client service.
• Established objectives to achieve project goals and monitor overall progress, influenced department processes and procedures, and successfully negotiated and gained consensus from stakeholders and internal teams.
• Met with project stakeholders to review product backlog, analyze functional needs, discuss scope of projects, anticipate any potential roadblocks, determine project performance metrics, and to establish close-out plans. Create wireframes for applications.