Organizational Change Management Consultant Resume

OBJECTIVE:

I am seeking a Change Management position where my abilities to influence change at all levels will add value to your clients.

SUMMARY:

I am an energetic change management professional with over 10 years of experience developing and implementing OCM strategies that increase project ROI via increased adoption and utilization. I am very familiar with the 3 phases of change (Preparing for change, Managing change, and Reinforcing change)

Convinced leadership at all levels of the importance of leadership visibility and involvement throughout the entire change. Result employees accepted the change more readily.
Reduced payroll errors by $58,000 using role re - engineering
Increased invoicing by 297% using role re-engineering
Developed plan to significantly reduce customer concerns
Communications plan raised employee satisfaction ratings from 77% to 93%
Increased sales quotes to over $980,000 per month

EXPERTISE AREA:

WORK HISTORY:

Confidential

Organizational Change Management Consultant

Responsibilities:

Developing communications strategy to increase awareness for 50,000 State of Michigan Employees
Conducting impact analysis to determine size and magnitude of people effected
Developing change agent network
Standardizing Change management process using Prosci methodology
Providing guidance for internal change agents
Initiating and managing stakeholder analysis
Increasing adoption and utilization

Confidential

Responsibilities:

Developing communications strategy to reduce Customer concerns about migration from legacy system to Oracle R-12
Increasing overall project awareness by creating employee profile that was distributed corporate wide
Conducting impact analysis to determine size and magnitude of people effected
Developing change agent network
Working with instructional designers to create comprehensive training plan
Establishing Change Management office
Creating Change Agent network
Standardizing Change management process using Prosci methodology
Providing guidance for internal change agents
Initiating and managing stakeholder analysis
Developing global communication plans
Developing and Implementing Communication/Coaching strategy to increase delivery efficiency of computer equipment by IT
Role re-engineering
Increasing adoption and utilization

Internal Change Agent/Trainer

Confidential, Daytona Beach, FL

Responsibilities:

Coached managers on importance of visible support
Created and implemented national communication plan
Identified and mitigated gaps between training and production addressing employee concerns
Worked with HR to re-engineer roles that caused payroll errors costing the division hundreds of dollars every day
Led efforts to increase adoption and utilization of quote to cash process

Contract Captivate Consultant/Developer

Confidential, Houston, TX

Responsibilities:

Change Lead

Confidential, Chicago, IL

Responsibilities:

Initiated resistance management to help employees cope with loan approval initiative

Contract Change Lead/Trainer

Confidential, Atlanta, GA

Responsibilities:

Aligned upper and middle management on the use of Siebel 7 Analytics
Created and implemented communication plan
Increased utilization of Siebel Sales Force Automation and Analytics by sales force and managers
Identified expectation gap between sales representatives & management
Coached managers on importance of visible support
Re-engineered role to increase daily invoicing
Created and implemented communication plan
Identified and mitigated gaps between training and production addressing employee concerns
Clients included Glaxo-Wellcome, Pioneer Hybrid, Exxon-Mobil, Total, Reliant Energy
Trained people at all levels of organization