Portfolio Manager Resume

PROFESSIONAL SUMMARY:

Proven history of successful project outcomes by leveraging service and business process engineering skills, analysis and design experience, and metrics - based management approaches to best achieve customer goals. Applies the appropriate methods, processes and leadership activities required to deliver success, whether the scope is application/solution development or an infrastructure refresh. Highly-skilled communicator with career training and development focused on managing customer and vendor relationships, team building, staff mentoring, and consensus building within cross-functional and virtual teams.

PROFESSIONAL EXPERIENCE:

Confidential

Portfolio Manager

Accountable for P&L and Forecasting for Advanced Services delivery activity within my Portfolio
Collaborated with Senior leadership on Stakeholder, Executive, and Strategic communications
Coordinated with Global PMO to ensure compliance with delivery and financial control processes
Support Advanced Services Project Managers in all aspects of delivery for active projects
Supplier Management responsibilities for projects involving third party suppliers and partners
Mentored junior-level PM’s on execution and delivery, with emphasis on Stakeholder communications
Collaborated with PMO peers to optimize project delivery and management processes across the PMO
Lead PM role for $8M network refresh program at Home Depot for all non-Store locations
Coordinated with customer & Cisco operations to ensure smooth transition, activation and solution deployment

Confidential

Senior PM/PgM

In an 8-year span, facilitated JPMC global enterprise collaboration network endpoint growth from 15,000 to 275,000 and during the final 2 years, successfully delivered an enterprise voicemail services rollout for over 220,000 mailboxes
Partnered with JPMC Engineering teams to implement and refine metrics-based reporting for Optimization Services delivery as part of on-going Review process, which led to enhancements to the Program Dashboard and Executive updates
Collaborated with JPMC management to enhance Communication, Resource and Financial Management plans to provide flexibility in the delivery Governance model when JPMC required highly-customized services engagements
Maintained strategic alignment with the Cisco account team to support UC product plans and strategy and to help cultivate services sales opportunities
Exceeded P&L performance for SoW-based project portfolio by combining Cisco methodologies with innovative approaches for aligning people, processes and tools
Interlock with Service Delivery executive leadership to ensure our team’s services were accurately forecasted, delivered and documented for multi-year services contracts

Confidential

Senior Project Manager

Lead role in development and launch of new PMO and Project Services practices to improve time-to-market performance and service offerings for complex project deliveries
Managed sales pursuit teams for delivery of proposal responses, statements of work, and client presentations

Confidential

Project Manager

Managed implementation and migration projects with leading banks, credit unions, brokerages, Internet portal providers and retailers
Supported process redesign initiatives for strategic Six Sigma objectives which improved repeatable execution of project delivery methods

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