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It Project Manager Resume

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North Brunswick, NJ

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Key Qualifications

Project Management and IT Manager with over ten years’ experience in design, implementation, and deployment of IT projects.
Experienced desktop technician with experience in supporting and maintaining windows based environments. This includes maintenance of a encrypted PC environment using Credant encryption.
Experience in installing and maintaining voice and data cabling, Wi-Fi networks (Aruba), and AV and video conferencing systems.
Experienced team lead and supervisor focused on meeting business needs by delivering excellent service, effective prioritizing multiple projects, and working great under pressure.
Excellent work ethic, interpersonal skills, solid critical thinking and problem-solving skills..

Experience

2008 to Current
Confidential
Madison, NJ
IT Site Lead/Project Manager

  • Managed deployment of new IT asset management platform onsite.
  • Project Manager of deployment of iPad for corporate use
  • Assistant Infrastructure Project manager in charge of move project for 390 IT personnel in the corporate IT buildings of Quest Diagnostics. Managed technicians de-installing, re-installing, testing and following for all desktop and server systems. Finished project on time and under budget.
  • Managed a team of two desktop support technicians at the world headquarters of Quest Diagnostics.
  • Oversaw and supported all aspects of the PC and mobile device environment, including PC OS support (Windows XP and Windows 7), hardware and software for PCs, Credant encryption support and operation, overseeing of all deployments of new hardware and software for that site, blackberry device support and troubleshooting, exchange, and print server support.
  • Managed the LAN/WAN on site, including complete responsibility of the VOIP Avaya network, maintaining the Wi-Fi Aruba network, and maintaining all aspects of the hardware for a Cisco network which including cabling.
  • Responsible for leading and managing groups of desktop technicians supporting the move of 400 plus people as part of a current project. 6 phases in all and the first phase have been successfully completed.
  • Responsible for triaging and maintaining excellence in all support efforts for the world headquarters of Quest Diagnostics, which includes supporting the CEO and all his direct reports.
  • Responsible for supporting all video conferencing technologies, and all Audio Visual efforts on site. Maintained ISDN network for Video Conferencing, and maintained Crestron A/V environment, which included support for integrated audio conferencing.
  • Received two platinum awards for excellence in service to the organization. Received several other awards including special recognition from the Executive Director of Infrastructure for excellence in service.

2003-2007
Confidential
Teterboro, NJ
Telecom Analyst

  • Project Managed and deployed several voice switches nationwide, including switching several sites from Siemens to AVAYA platforms. This included working with vendors, business unit techs, and managing all customer relations and expectations.
  • Responsibility for managing all aspects of the voice network for the Teterboro labs, and then the Lyndhurst corporate sites.
  • Managed the voice portion of the install project for the Madison world headquarters, including T1
  • and Avaya media gateways for Avaya VOIP network.
  • Managed all data and voice cabling for the Teterboro and Lyndhurst sites, including T1 and Ds1 cabling, DSL wiring and installations, PBX and CMS configuration, maintenance, and troubleshooting.

Technical and Business Skills

Voice Networks

  • Avaya Voice Network, Avaya Site Administration software, CMS CentreVu, VOIP Avaya network, Octel Voicemail servers.
Data Networks
  • TCP/IP, FTP, SMTP, DHCP, DNS, WINS, Cisco Hardware, Aruba Wi-Fi networks hardware.
Voice and Data Cabling
  • 110 blocks, RJ-11, RJ-45, Wire Runs, Jack Configurations, Telco 26 and Bix blocks.
Systems
  • Windows XP, Windows 7, MAC OS, IoS, Blackberry OS V5 and V6, Droid OS.
Business Processes
  • ITIL
  • Six Sigma
  • Change Management
  • Problem Management
Applications

Microsoft Office 2003/2007/2010, MS Project, McAfee Antivirus, SEP Antivirus, Credant Encryption including both shield and protector, Juniper Wireless Client, HP Service Manager, Dameware Remote Access Client, Active Directory Administration, BIOS configuration, and forensic data recovery for litigations using the x1 search tool, robocopy, and FTK imager. HP service manager for tickets and change management.

References

References are available on request.

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