SUMMARY:

• Senior Level information Security (ISMS), IT Service Management (ITSM), Governance, Risk & Compliance (GRC) & Project Management Consultant IT Governance, IT Portfolio Management, CMMI, ISO, Agile, SOX, SSAE16, PMO, PCI DSS, HIPAA, Process Management, IT Operations, IT Service Management, ISO 27001, ISO 27005 IT Security Management, IT Software & Product Development, IT Infrastructure Management. Technically sophisticated management professional with around 15.5 years of career reflecting strong leadership qualifications
• Superior record of delivering over 200 Projects, 18 Programs in Software Development and IT Infrastructure Services, managed 6 PMO’s till date.
• Successful lead auditor in ISO 9001:2008 (QMS) and ISO 27001:20 13 (ISMS) and consultant in CMMI, PCMMI, PMO, ISO 22301 (Business Continuity Management), ISO31000 (Risk Management) and ISO 20000:2011(ITSM).
• A keen planner, strategist & implementer with demonstrated abilities in Information Technology solution providing, consulting and multi sites management.
• Competency in building and managing large data centre’s, country - wide network infrastructure and complex Software products over a large user base with comprehensive knowledge.
• Distinction of being a savvy leader with strengths in business processes, driving projects / programs to completion and building consensus / bridges across cross-functional teams.

COMPETENCY MATRIX:

• Project Management
• I.T Service Management
• Program Management
• I.T Governance
• Risk & Change Management
• Identity & Access Management Leadership Skills
• Process Management
• CMMI, ITIL, PMBOK, BCP, BCM, SSAE 16 I.T Portfolio Management
• I.T Operations & DC Management
• Technology Architecture & Integration Delivery Management
• Best Practice Implementation
• ISO - QMS, ISMS, ITSM, BCMS, ERM

TECHNICAL SKILLS:

Project Management Tools: Primavera Team Play, MS Project 2010, Planview, Project OneEzTrac, Mercury / HP PPM Tool, Rational Plan, CA Clarity PPM, One Point Project, Work Engine, Plan Box, Microsoft Share Point, Manage Work, Microsoft Dynamics AX Project, SAP Projects, Microsoft Project Server etc.

Application Development: .Net, Java, PHP, HTML5, Android, iOS, Windows Phone.

Databases: Oracle, DB2, Sybase, MS SQL, MySQL

Identity & Access Management: Oracle Identity Manager, Tivoli Access & Identity Manager, CA IMIdentity IQ

Penetration Testing Tools: Metasploit, Wireshark, Back Track, Nessus, Retina, Nmap, W3af, SQL Map.

Security Tools: Keycloak Identity Manager, Arc sight Event Manager, RSA Archer etc

Networks & Security: Cisco, Juniper, Nortel, 3COM, Avaya, Polycom, Checkpoint, McAfee, Norton

Platforms: Windows, Linux, Mac OS, VM, Android, iOS, Windows Phone, Cloud.

Enterprise Management Systems: Remedy, Service Now, BMC Patrol, Confidential Tivoli, HP Open View, Cisco Works, HP ESM, Epicor ITSM, EMC ITIL, TechExcel ServicewiseFrontrange ITSM, CA IT Service Management, Numara Foot Prints and Assyst.

IT Service Management: Data Centre Management, Green IT, BCP, Change & Incident Management

Process/System Management: SEI CMM, COBIT, ITIL, COSO, Val IT, PMBOK, BS25999, ISO 9001NIST, FISMA, GLB Act, EFTA, NERC, HIPAA, HITECH, PSQIA, FACTAPIPEDA ISO 20000, ISO 27001, Agile, Scrum, PCIDSS, SoX & SSAE 16

Quality/SDLC Management: Six Sigma, Lean, TQM, BPM, GMP, QMS, Agile, Scrum.

Delivery Governance: Business IT Alignment, IT Strategy, ValIT, COBIT, Focused ExecutionContinuous Improvement, Data Mining and Trend Analysis, Agile Project Governance, Value Governance, Performance ManagementRisk Management, Engagement Management & Resource Management.

PROFESSIONAL EXPERIENCE:

Confidential

IT Portfolio Manager

Responsibilities:

• Manage IT teams across all locations thru regular approvals, leading, reporting and improving activities across locations. Provide guidance on IT Project Management, IT Governance, IT Infrastructure, Information security, DR Planning and meeting regulatory and compliance requirements.
• Management of Projects & Programs globally. Overall responsibility of Information Security Projects Delivery and Governance.
• Visualization of IT resource’s availability and provide guidance on effective utilization of resources.
• Develop and document technology plans that in corporate and ties directly to the organization vision and strategy.
• Delivered more than 12 projects and 3 products till date.

Confidential, Louisville, KY

IT Project s, IT Governance, Risk, Compliance & Documentation Expert

Responsibilities:

• Drive ongoing process improvements for all aspects of IT contracting by maintaining templates for all documents.
• Facilitate client’s IT needs into Confidential Health by taking ownership of the requests coming from the assigned client’s portfolio.
• Help management in planning the request execution sequence based on the client’s need, timing, and priority as defined within the contractual Service Level Agreements, (SLAs).
• Align all the changes involving production change with internal release management.
• Understand, archive, and provide visibility to all deviations from standard terms for decision support and risk mitigation.
• Good experience with Change point and PPM Tools
• Communicate formal presentations and regular status to management and business partners
• P lanning, status reporting, issue management, risk mitigation, scope control documentation
• Communicate formal presentations and regular status to management and business partners.
• Perform monthly forecasting and reporting on all Performance Guarantees by analyzing and explaining differences between actual results and projections where there is negative impact.
• Provide guidance on contract matters to IT Project Managers, Project Owners, and IT Operational Staff.
• Work with IT areas to ensure adherence to Performance Guarantees or other financial implications.
• Handle ongoing issue and change management.
• Having good experience in COBIT framework.
• Monitor transaction compliance (milestones, deliverables, etc.)
• Oversee Performance Guarantee Management Compliance.
• Ensure contract close-out, extension, or renewal.

Confidential, Los Angeles, CA

IT Projects Portfolio Manager

Responsibilities:

• Supervise the IT Projects and Programs; plan and coordinate project schedules and the operation.
• Develops and maintains long-range project schedules to ensure the most efficient use of resources; assign, coordinate, and adjust work schedules and priorities to ensure the completion of project and program assignments.
• Evaluates the performance of project personnel and prepares performance evaluations; notify supervisors regarding performance and disciplinary problems and takes appropriate actions to resolve and correct problems.
• Good experience with Change point and PPM Tools
• Correct difficulties that develop and consult with management and support personnel as necessary.
• Serves as IT Projects contact person with District users of data processing services in resolving projects and requirement problems.
• Develop and implement IT Projects standards, procedures, and documentation to ensure that production schedules are met.
• Prepares weekly and monthly status reports on all projects and programs performance.

Confidential, Los Angeles, CA

IT Portfolio Manager

Responsibilities:

• Developing and executing plans and strategies in close collaboration with business teams.
• Translating business plans and strategies into concrete programs for solution delivery, enhancement, and support.
• Ensuring alignment of information systems plans with business strategies.
• Providing prioritization guidance to teams to deliver on time and within budget. Identifying risks and issues and driving them to resolution.
• Good experience with Change point and PPM Tools
• Resolving political, resource, budgeting, schedule and change issues affecting the project.
• Overseeing vendor relations on projects where the supplier is external to the organization.
• Mentors Program and Project Managers in portfolio and program management best practices.

Confidential

IT Process Architect

Responsibilities:

• Conducted requirement analyses and developed necessary models, process templates, and IT service process flow diagrams that improved the overall IT Service Delivery Process in Confidential .
• Monitored the effectiveness of IT services and its associated processes across locations, identified multiple opportunities for improvement. Reduced duplication of effort, improved resources productivity across organization.
• Established communication mechanism for IT teams across the organization and streamlined the IT processes to get aligned to business objectives.
• Built Project Management Office (PMO) and IT Service Management Office (SMO) to effectively manage IT projects and services.

Confidential, Kansas City, Kansas

Principal Consultant

Responsibilities:

• Successful completion of 50 -ISO 9001:2008 Certification Audits, 22 -ISO 27001(Information Security) Certification Audits, 10-ISO 20000 Certification Audits, CMMI consulting for 8 companies and PMO consulting for 6 companies.
• Provided project and product management guidance for delivering projects and development of software products for 6 clients globally.
• Good experience with Change point and PPM Tools
• Provided IT Governance and Re-structuring assistance for couple of companies.
• Consulting on Information Security, Governance, and risk & Compliance requirements to clients globally.

Confidential, Kansas City, Kansas

Head - IT & Security Operations

Responsibilities:

• Slashed costs $500k with close expense auditing, automated solutions and offshore resource utilization.
• Secured client contract extensions based on consistent performance.
• Cut costs by 20% by consolidating operations across three locations, restructuring IT teams across locations. Identify and researched buy targets, led negotiations, completed deal, and successfully integrated operations.

Confidential

I.T. Security Portfolio Manager

Responsibilities:

• Successfully completion of 38 information Security related Projects and 4 programmes and leading Project Portfolio Management Office for RBS Business Services and delivered 50+ projects and programmes.
• Setup IT Security Office in RBS Technology Services to specially address the issues with spending on the development of innovative capabilities in terms of potential ROI, reducing investment overlaps in situations where reorganization or acquisition occurs, or complying with legal or regulatory mandates.

Confidential, Shelton, CT

Global IT Governance & Site Management Leader

Responsibilities:

• Successfully completed 50+full life cycle projects and 6 programs.
• Delivered Guatemala COE in record time. Completed 10 IT Facility setups across the world in Confidential.
• Functioned as Thought Leader around project management processes and handled the Information Security planning and activities (e.g., continuous process improvement projects), as required.
• Played significant role in attaining ISO27001 certification to become the first ISMS certified facility in Confidential.
• Implemented GRC and Information Security & monitoring tools across locations globally.

Confidential, NY

Tower Lead

Responsibilities:

• Headed the IT Governance & Information Security Team for Confidential as the Tower Lead.
• Received ‘Leading the Way’ award from Global client Confidential . First person to receive this award from client.
• Closely work with IT, Risk Management, Internal Audit, Quality Assurance, Information Security, and Legal departments in handling the integration of GRC disciplines.
• Successfully completed 50+ full life cycle projects along with 8 programs globally.

Confidential

Manager - IT Operations & Information Security

Responsibilities:

• Spearheaded 12 IT projects for clients across globally.
• Responsible for planning, analysis, design and administration of the RSA Archer platform
• Responsible for data recovery and data loss prevention
• Setup of Offshore development centre in India within 3 months.
• Built PMO and Processes for ISO 9001 and IT Governance and achieved ISO 9001:2000 certification.
• Managed complete operations in India and headed PMO globally.

Confidential

Manager (Networks & Information Security)

Responsibilities:

• Involved with Risk Assessments, Mitigation, and Remediation of Security Vulnerabilities.
• Vulnerability Assessment for Enterprise customer for both Confidential .
• PCI audit documentation and remediation