Production Support Manager Resume
SUMMARY:
- Total Experience: 16 years of software development, maintenance and management experience which includes about 3+ years of onsite work experience.
- Presently working as “Senior Project Manager” in ECM practice of Confidential
- Previously worked with Confidential as software developer, analysts and project lead.
- Project Management Professional (PMP)
- Hands on Software development / maintenance experience in C, C++, VC++, C#. NET
- Experience of managing and executing complete SDLC lifecycle in multi - site, large and complex projects in Microsoft and Java technologies
- Worked in various industry domains like. telecom, embedded systems, industrial automation, healthcare /medical systems, finance-banking and gaming.
TECHNICAL SKILLS:
Project / Program Management: A) End to end project/program delivery ownership of over 2 million USD annual revenue program. B) Project planning, scheduling, tracking, executing C) Effort estimation - Function Point and WBS. D) Implemented CMMI level 5 processes in all my project. Worked on all stages of various project lifecycle models like agile, waterfall, V model, participated in CMMi audits.
Development Tools: Visual Studio 6.0, Tornado VxWorks, Slick Edit, Visual studio.NET 3.5, EMC Documentum6.7, HP teamsite
Programming Languages: C, C++, C#.NET, VC++
Other Tools/Protocols/Technologies: Visual Source Safe, Microsoft project plan, visio, Rational Rose tools(UML & OOAD), Rational Requisite Pro, Rational Clear case, HP QC.
Foreign Languages: English, Knowledge of basic spoken and written Japanese
PROFESSIONAL EXPERIENCE:
Production support Manager
Confidential
Responsibilities:
- Oversee, manager and direct all production support activities / tasks in Filenet and ECM area
- Directly responsible for successful, on-time delivery of all the projects
- Over 25 direct and indirect reportees
- Project planning, staffing, execution
- Ensure CMMi, quality and budget compliance
- Provide status reports to customer and higher management during monthly review meetings
Tools: IBM Filenet
Program/Portfolio Manager
Confidential
Responsibilities:
- Oversee, manager and direct all projects (currently more than 5) in RCL and LSS verticals of Confidential which deal with ECM technologies like documentum, opentext etc
- Directly responsible for successful, on-time delivery of all the projects in my RCL and LSS portfolio
- Over 50 direct and indirect reportees
- Weekly status checks with PMs of each project and direct execution
- Ensure CMMi, quality and budget complaince
- Provide status reports to customer and higher management during monthly review meetings
Tools: EMC documentum 6.7 and 7.1, Opentext, Microsoft Project Plan 2010, Visio
Confidential
Program Manager
Responsibilities:
- Plan and schedule various tracks within the program. Participate in client Confidential meetings.
- Manager customer and various other stakeholder expectations
- Take projects to CMMI level 5. Confidential is rated at CMMI level 5.
- Implement statistical project management and control tools and techniques
- Implement defect control and quality assurance mechanism.
- Manage project budget, human resources, risks etc.
- Provide status reports to customer and higher management during monthly review meetings
Tools: EMC documentum 6.7 ( Confidential Product) and 7.1, Microsoft Project 2010, Visio, ALM, JTest,Fortify, Microsoft project plan, functional point estimates, WBS estimates
Confidential
Defect Manager
Responsibilities:
- Understanding the end to end order work-flow technically and functionally from order placement stage through Seibel till order fulfillment by backend applications
- Ensure on time testing of all CAT E2E test scenarios.
- Ensure resolution of CAT defects in time from appropriate application vendor team.
- Collaborate and coordination with multiple vendor teams owning different application in the E2E system.
- Intervene, arbitrate and resolve disputes between different application vendor teams regarding the ownership of a defect.
- Release Planning, tracking and monitoring
Tools: HP Quality Center, Microsoft Project 2010, Visio, Java J2EE
Confidential
Project Manager
Responsibilities:
- Review SRS, architecture, DLD documents with architects/leads
- Prepare detailed project plan. Manage overall project execution.
- Track and manage project activities, cost, schedule, effort,quality.
- Manager customer communication and stakeholder expectations
- Implement CMMi level 5 processes, quality assurance measures in the project.
- Generate and analyze PDMR (Project data matrix report) and take corrective actions if necessary
- Work on new RFPs and prepare response proposals
Tools: Oracle weblogic portal ; webcenter ( Confidential Products)
Confidential
Project Manager
Responsibilities:
- Review design and architecture documents along with senior architects
- Prepare detailed project plan. Manage overall project / program execution.
- Allocate work to project leads and track the project progress regularly.
- Efforts and schedule estimation. Implement CMMi level 5 processes in the projects.
- Generated PDMR (Project data matrix report), analyze the data matrices and take corrective actions if necessary
- Manage project budget, cost, risks, schedule, and quality.
- Status reporting to senior management and customer and manage customer expectations.
Tools: C++, C#.NET, ASP.NET, .NET 3.0, Teamsite interwoven v7.2( Confidential Product), Aqualogic portal ( Confidential product), Microsoft Project 2007
Confidential
Technical Lead
Responsibilities:
- Own and lead knowledge transfer activity at Confidential Study existing systems and processes thoroughly and extract all the technical and other relevant information from customer SMEs at Confidential .
- Set-up lab software infrastructure at offshore Confidential Pune after returning to offshore
- Own maintenance support and maintenance releases to C#.Net applications (CIRR, SPUP) out of the 10 PIE applications from offshore Pune ODC.
- Manage, plan and track maintenance releases for all 10 applications from offshore.
- Provide technical and process guidance to other software developers in offshore team.
- Design, coding, software development and maintenance in C#.net,ASP.net.
Tools: C#.NET, ASP.NET, Java J2EE
Confidential
Team Leader
Responsibilities:
- Requirements gathering—interface with various business and other stakeholders to understand and elicit project requirement using various requirements gathering techniques
- Prepare detailed functional specifications (FS) document for Remote management system ( Confidential ) for Confidential digital microscopes.
- Prepare high level design (HLD), Low level design (LLD) for the Confidential software.
- Implement Confidential system as per the HLD, LLD in C++ and C#.Net
- Review designs of modules owned by other developers/designers
- Coding Unit testing, code reviews
Tools: Voice of customer table, Requisite Pro for requirements tracking, prioritizing and Management, Rational Rose (UML, OOAD), C#.Net
Confidential, Las Vegas
Team Lead
Responsibilities:
- Understand Casio game theme and bonus features from game designers
- Design and develop the Casino slot machine games’ software in C++ as per the game theme, payout worksheet and game story/graphics provided by game and graphics designer.
- Implement game software from scratch in C++, Unit test the game and its advanced bonus features.
- Debug the game code using PALMiCE and CSIDE tools. Fix the bugs discovered.
- Support the customer test team during the game’s pre-deployment E2E testing.
- Reviewing other developers’ game software code.
- Prepare proposal documents for moving this Game development work to offshore development center in Confidential, Pune
Tools: C++, Slick Edit, CSIDE, PALM iCE, SAS (slot accounting system) protocol
Confidential
Sr. Software Engineers and subsequently Team Lead
Responsibilities:
- Understand the entire end to end process of chip manufacturing and systems used for chemical/physical vapor processing. Understand the software automation requirements
- Requirement Gathering and Analysis Design, Coding and unit testing of automation software controlling all the machines in the factory in C++
- Implement new enhancements to existing software in C++ in line with the wafer processing chambers hardware / process changes as per latest advances / inventions in the field.
- Travel to Confidential for acceptance and deployment.
- Develop of simulator in C++ to mimic the real tool so that basic minimal integration testing at offshore without actual hardware.
- Review all work products like code, documents before release to customer.
- Guide and mentor the other team members /developers with technical issues.
Tools: C++, VC++, SECS, Rational Clear case
Confidential
Software Engineer
Responsibilities:
- Getting transfer of information from customer’s team at onsite.
- Setup ODC, lab and offshore team after returning back
- Developed “Windows registry” in C++ over VxWorks: Implemented all functionalities in Vxworks that are provided in Windows by the windows registry.
- Port existing C++ code running on windows to VxWorks
- Developed wrapper functions for OS calls not supported by VxWorks OS.
- Unit test the ported code and fix the bugs
- Provide the customer with technical consultancy on the new features to be added to the product.
- Globalize and localize of MFC code(in VC++) to support Japanese and few European languages
Tools: C,C++, VC++, VxWorks Tornado II, Rational Rose UML diagrams for design, VSS