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Production Support Manager Resume

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SUMMARY:

  • Total Experience: 16 years of software development, maintenance and management experience which includes about 3+ years of onsite work experience.
  • Presently working as “Senior Project Manager” in ECM practice of Confidential
  • Previously worked with Confidential as software developer, analysts and project lead.
  • Project Management Professional (PMP)
  • Hands on Software development / maintenance experience in C, C++, VC++, C#. NET
  • Experience of managing and executing complete SDLC lifecycle in multi - site, large and complex projects in Microsoft and Java technologies
  • Worked in various industry domains like. telecom, embedded systems, industrial automation, healthcare /medical systems, finance-banking and gaming.

TECHNICAL SKILLS:

Project / Program Management: A) End to end project/program delivery ownership of over 2 million USD annual revenue program. B) Project planning, scheduling, tracking, executing C) Effort estimation - Function Point and WBS. D) Implemented CMMI level 5 processes in all my project. Worked on all stages of various project lifecycle models like agile, waterfall, V model, participated in CMMi audits.

Development Tools: Visual Studio 6.0, Tornado VxWorks, Slick Edit, Visual studio.NET 3.5, EMC Documentum6.7, HP teamsite

Programming Languages: C, C++, C#.NET, VC++

Other Tools/Protocols/Technologies: Visual Source Safe, Microsoft project plan, visio, Rational Rose tools(UML & OOAD), Rational Requisite Pro, Rational Clear case, HP QC.

Foreign Languages: English, Knowledge of basic spoken and written Japanese

PROFESSIONAL EXPERIENCE:

Production support Manager

Confidential

Responsibilities:

  • Oversee, manager and direct all production support activities / tasks in Filenet and ECM area
  • Directly responsible for successful, on-time delivery of all the projects
  • Over 25 direct and indirect reportees
  • Project planning, staffing, execution
  • Ensure CMMi, quality and budget compliance
  • Provide status reports to customer and higher management during monthly review meetings

Tools: IBM Filenet

Program/Portfolio Manager

Confidential

Responsibilities:

  • Oversee, manager and direct all projects (currently more than 5) in RCL and LSS verticals of Confidential which deal with ECM technologies like documentum, opentext etc
  • Directly responsible for successful, on-time delivery of all the projects in my RCL and LSS portfolio
  • Over 50 direct and indirect reportees
  • Weekly status checks with PMs of each project and direct execution
  • Ensure CMMi, quality and budget complaince
  • Provide status reports to customer and higher management during monthly review meetings

Tools: EMC documentum 6.7 and 7.1, Opentext, Microsoft Project Plan 2010, Visio

Confidential

Program Manager

Responsibilities:

  • Plan and schedule various tracks within the program. Participate in client Confidential meetings.
  • Manager customer and various other stakeholder expectations
  • Take projects to CMMI level 5. Confidential is rated at CMMI level 5.
  • Implement statistical project management and control tools and techniques
  • Implement defect control and quality assurance mechanism.
  • Manage project budget, human resources, risks etc.
  • Provide status reports to customer and higher management during monthly review meetings

Tools: EMC documentum 6.7 ( Confidential Product) and 7.1, Microsoft Project 2010, Visio, ALM, JTest,Fortify, Microsoft project plan, functional point estimates, WBS estimates

Confidential

Defect Manager

Responsibilities:

  • Understanding the end to end order work-flow technically and functionally from order placement stage through Seibel till order fulfillment by backend applications
  • Ensure on time testing of all CAT E2E test scenarios.
  • Ensure resolution of CAT defects in time from appropriate application vendor team.
  • Collaborate and coordination with multiple vendor teams owning different application in the E2E system.
  • Intervene, arbitrate and resolve disputes between different application vendor teams regarding the ownership of a defect.
  • Release Planning, tracking and monitoring

Tools: HP Quality Center, Microsoft Project 2010, Visio, Java J2EE

Confidential

Project Manager

Responsibilities:

  • Review SRS, architecture, DLD documents with architects/leads
  • Prepare detailed project plan. Manage overall project execution.
  • Track and manage project activities, cost, schedule, effort,quality.
  • Manager customer communication and stakeholder expectations
  • Implement CMMi level 5 processes, quality assurance measures in the project.
  • Generate and analyze PDMR (Project data matrix report) and take corrective actions if necessary
  • Work on new RFPs and prepare response proposals

Tools: Oracle weblogic portal ; webcenter ( Confidential Products)

Confidential

Project Manager

Responsibilities:

  • Review design and architecture documents along with senior architects
  • Prepare detailed project plan. Manage overall project / program execution.
  • Allocate work to project leads and track the project progress regularly.
  • Efforts and schedule estimation. Implement CMMi level 5 processes in the projects.
  • Generated PDMR (Project data matrix report), analyze the data matrices and take corrective actions if necessary
  • Manage project budget, cost, risks, schedule, and quality.
  • Status reporting to senior management and customer and manage customer expectations.

Tools: C++, C#.NET, ASP.NET, .NET 3.0, Teamsite interwoven v7.2( Confidential Product), Aqualogic portal ( Confidential product), Microsoft Project 2007

Confidential

Technical Lead

Responsibilities:

  • Own and lead knowledge transfer activity at Confidential Study existing systems and processes thoroughly and extract all the technical and other relevant information from customer SMEs at Confidential .
  • Set-up lab software infrastructure at offshore Confidential Pune after returning to offshore
  • Own maintenance support and maintenance releases to C#.Net applications (CIRR, SPUP) out of the 10 PIE applications from offshore Pune ODC.
  • Manage, plan and track maintenance releases for all 10 applications from offshore.
  • Provide technical and process guidance to other software developers in offshore team.
  • Design, coding, software development and maintenance in C#.net,ASP.net.

Tools: C#.NET, ASP.NET, Java J2EE

Confidential

Team Leader

Responsibilities:

  • Requirements gathering—interface with various business and other stakeholders to understand and elicit project requirement using various requirements gathering techniques
  • Prepare detailed functional specifications (FS) document for Remote management system ( Confidential ) for Confidential digital microscopes.
  • Prepare high level design (HLD), Low level design (LLD) for the Confidential software.
  • Implement Confidential system as per the HLD, LLD in C++ and C#.Net
  • Review designs of modules owned by other developers/designers
  • Coding Unit testing, code reviews

Tools: Voice of customer table, Requisite Pro for requirements tracking, prioritizing and Management, Rational Rose (UML, OOAD), C#.Net

Confidential, Las Vegas

Team Lead

Responsibilities:

  • Understand Casio game theme and bonus features from game designers
  • Design and develop the Casino slot machine games’ software in C++ as per the game theme, payout worksheet and game story/graphics provided by game and graphics designer.
  • Implement game software from scratch in C++, Unit test the game and its advanced bonus features.
  • Debug the game code using PALMiCE and CSIDE tools. Fix the bugs discovered.
  • Support the customer test team during the game’s pre-deployment E2E testing.
  • Reviewing other developers’ game software code.
  • Prepare proposal documents for moving this Game development work to offshore development center in Confidential, Pune

Tools: C++, Slick Edit, CSIDE, PALM iCE, SAS (slot accounting system) protocol

Confidential

Sr. Software Engineers and subsequently Team Lead

Responsibilities:

  • Understand the entire end to end process of chip manufacturing and systems used for chemical/physical vapor processing. Understand the software automation requirements
  • Requirement Gathering and Analysis Design, Coding and unit testing of automation software controlling all the machines in the factory in C++
  • Implement new enhancements to existing software in C++ in line with the wafer processing chambers hardware / process changes as per latest advances / inventions in the field.
  • Travel to Confidential for acceptance and deployment.
  • Develop of simulator in C++ to mimic the real tool so that basic minimal integration testing at offshore without actual hardware.
  • Review all work products like code, documents before release to customer.
  • Guide and mentor the other team members /developers with technical issues.

Tools: C++, VC++, SECS, Rational Clear case

Confidential

Software Engineer

Responsibilities:

  • Getting transfer of information from customer’s team at onsite.
  • Setup ODC, lab and offshore team after returning back
  • Developed “Windows registry” in C++ over VxWorks: Implemented all functionalities in Vxworks that are provided in Windows by the windows registry.
  • Port existing C++ code running on windows to VxWorks
  • Developed wrapper functions for OS calls not supported by VxWorks OS.
  • Unit test the ported code and fix the bugs
  • Provide the customer with technical consultancy on the new features to be added to the product.
  • Globalize and localize of MFC code(in VC++) to support Japanese and few European languages

Tools: C,C++, VC++, VxWorks Tornado II, Rational Rose UML diagrams for design, VSS

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