SUMMARY:

Accomplished and resourceful manager with over 15 year’s expertise with focuses on information technology, government and healthcare. Proven project management expertise with managing internal and external resources within a matrix environment. Sharp in providing sound business decisions based on analyses of short - and long-term business needs and understanding the importance in supporting internal and external customers.

BUSINESS/PROCESS SKILLS:

Project Management Professional, Configuration Management, Financial Management, Earned Value Management, CMMIIOrganizational Behavior I and II, Team Management, Effective Communication Skills, Resource Management

TECHNICAL SKILLS :

Microsoft Office Suite, PowerPoint, Advanced Excel, MS Outlook 2003, Visio 2003, People Soft, MS Project, Oracle, Crystal Reports, MS Share Point 2007, VOCUS, Sales Force, Remedy 5.0, ICD-10, FACETS, IBM Lotus Notes, FEP, SAP 6.2, Clarity 8.0, MS Publisher 2003 UNIX, Sun Solaris, Internet Information Services 5.0, MS SQL Server 7.0- 2000, Primera 7.0, Web Content Management 5.0, WebSphere Portal 5.1, Altiris 5.5, HP Mercury Quality Center, NASCO BeneFact, IBM Lotus Notes, Peregrine Service Center, MS Systems Management Server, DOORS

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Build relationships with both internal and external customers by assessing their needs, prioritizing them and satisfying their expectations.
• Excellent in leading teams by expressing information to all stakeholders using clear and convincing presentations and other correspondence by sharing project status (project plans, budgets and statement of work)
• Manage project team consisting of business analyst, developers, test lead, solution architect, subject matter experts and business areas; manage the expectations of stakeholders by providing weekly status reporting.
• Work with the Customer Care on resolving customer escalated issues (Benefit Wallet, HAS/HRA..etc)
• Work with business on developing RetroActivity SOP and work flows
• Facilitate meeting with the communications and training business areas to develop training material for the business and provider community.
• Facilitate and manage the completion of the product requirements document (PRD) to support the development work efforts.
• Manage the communications process with business area and provider community of the upcoming changes to the provider website; Develop and manager weekly status reports to execute to senior management;
• Develop a plan to support the Salesforce Implementation, Look and Feel, Customer Metric
• Manage project resource (both internal/external), project schedule, issues and risks and successfully remediated both as they are identified. Manage vendor relationships; submit work orders to onboard external resources. Manage the expectation of stakeholders by providing weekly status reporting.
• Analyze issues and risks and make recommendations to both technical and business executive stakeholders.
• Perform internal reporting to ensure governance activities are identified and depicts system compliance utilizing the Confidential defined metrics.
• Utilize Microsoft Project and Clarity for managing all project plans to ensure that deliverables and divisional goals are identified and met.
• Analyze information technology projects that will resolve operational or policy issues; inclusive to reporting, SDLC and quality assurance.
• Facilitate and lead discussions surrounding information and gaining management approval to champion the change.
• Monitor governance and compliance controls to identify legislative, administrative and technical changes that impact Standards utilizing HIPAA
• Provide oversight to administrative and technical changes that impact internal IT Standards and make modifications to support those changes.
• Perform internal reporting to ensure governance activities are identified and depicts system compliance utilizing the Confidential defined metrics.
• Eliminate repetitious processes by incorporating workflow processes.

Confidential, Alexandria, VA

Project Manager

Responsibilities:

• Tracked project progress, timeline and resources. Managed project issues and risks through the Enterprise Project Management Solution ( Confidential ). In addition, wrote periodic status reports for the leadership team, chairs periodic status meetings with the project team, and participates in the daily Agile scrum meeting.
• Used various tools such as Microsoft Office Suite, Visio and Microsoft Project 2010 for effective projects tracking, control and reporting. Managed changes by evaluating and initiating project change requests that are submitted to the Change Control Board as needed for a formal review and approval.
• Assisted with business and technical requirements by helping to develop requirements traceability matrices
• Managed Project Level Artifacts, resource estimates and timeline for all planning efforts
• Managed the communications process with business areas and provide community of the upcoming changes to the provider website.
• Defined and documented business processes from documentation, interviews, workshops, etc.
• Partnered with stakeholders to conduct training on new processes and use of SharePoint workflow tool (for automating processes);Partnered with stakeholders to conduct User Acceptance Testing (UAT) and interface with technical team for troubleshooting
• Managed the expectations of stakeholders and senior management by providing weekly status reporting.
• Provided strategy development and planning support and guidance, including formulating and implementing current and long-range IT programs and procedures to accomplish the overall mission of the division.
• Developed, monitored and managed project plans utilizing due diligence and attention to detail.
• Supported internal and external teams, business sponsors and stakeholders to assess the needs of the customer and meeting their expectations.
• Provided technical guidance to project team members and stakeholders to ensure alignment to the goals of the organization.
• Developed and managed weekly status reports and provided transparency to executive and senior management.
• Successfully managed the project schedules, tasks and milestones; successfully remediated risks and issues as they were identified.
• Provided transparency to executive and senior management on the highly impacted issues and risks.

Confidential, Washington, DC

Project Manager

Responsibilities:

• Developed and implemented objectives, tasks and milestones to complete project plan. Documented customer requirements. Provided a plan for migrating over 10,000 Windows NT client/server systems.
• Documented training for over 10,000 users, who were migrated to Windows 2000. Supplied a plan for troubleshooting relative issues that occurred after the Windows 2000 deployment.
• Developed and managed weekly status reports and provided transparency to executive and senior management on impacted issues and risks.
• Strategize an automatic deployment of Windows 2000 deployment. Documented training for over 10,000 users, who were migrated to Windows 2000.
• Supplied a plan for troubleshooting relative issues that occurred after the Windows 2000 deployment.
• Managed communication with customers, stakeholders and end-users as well as assisted customer in understanding value of service provided.
• Participated in and approved project plans and deliverables; provided status and progress reviews to Executive Sponsor
• Collaborated with project managers to resolve issues within individual projects
• Ensured compliance and continuous improvement of quality goals to the objectives were met
• Facilitated weekly meetings with leads and held separate meeting with executive management to review high impacted risks.

Confidential, Washington, DC

Project Manager

Responsibilities:

• Created project planning documentation (including updates, status reports, etc.,)
• Provided project manager support to implement changes
• Facilitated team meetings involving business and technical resources.
• Managed stakeholders expectation by facilitating weekly meetings to discuss program status
• Developed and presented PowerPoint slides to senior management
• Established and published clear priorities among project activities to produce a business plan in accordance with the strategic plan, operating budget and agency guidance.
• Traveled with Testing Team to gather requirements from SME’s to develop scenarios; Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements. Worked alongside JAVA developers in gathering and documenting user requirements and analyzing data.
• Attended SCRUM meetings and reported risks and issues. Participated in Confidential strategy planning sessions and reviews.
• Reviewed project plans to determine schedule, resource limitations, procedures for accomplishing projects and resource availability to various phases of the project.
• Developed deliverables matrix to support customer needs
• Successfully managed ad-hoc task by assigning them to appropriate resources
• Scheduled brown bag sessions to measure information sharing amongst team and customers
• Provided weekly Confidential reports for Confidential Team by decrypting data.
• Directed the integration of tools and applications into the Confidential environment using Business Intelligence Portal along with reporting tools and other dashboards. Developed competency resource spreadsheet for tracking program competency resources.

Confidential, Washington, DC

Project Manager

Responsibilities:

• Developed and maintained monthly processing and output schedules for client and in-house production materials;
• Interacted with Subject Matter Experts to resolve and address technical queries.
• Provided analysis of quality and program management processes
• Worked in tandem with the project managers and project team members to complete projects.
• Provided structure and PMI methodology to ensure program organization
• Served as a mentor to peer by providing technical expertise and IT program development policies.
• Identify project milestones/deliverables and individual project tasks to ensure project is within scope, budget and schedule.
• Facilitated complex team meetings involving business and technical resources.
• Monitor contractor and FTE project deliverables that supports the information technology and systems development lifecycle policies.
• Fostered long-term collaborative relationships with vendors and internal stakeholders for continuous knowledge share.
• Provided technical guidance to project team members and stakeholders to ensure alignment to the goals of the organization.
• Managed project plans to determine schedule, resource limitations, and procedures for accomplishing projects and resource availability for various phases of the project.
• Facilitated weekly meetings with regional project managers, test managers and business stakeholders
• Presented clear and concise project information to stakeholders, project sponsors and vested project team members.

Confidential, Washington, DC

Project Manager

Responsibilities:

• Established relationships with remote sites (New York, Switzerland (Headquarters), Trade Associations, Congressional Staff).
• Presented monthly report to executive teams and sponsors on budgets and to prove a status of project
• Supported internal and external teams, business sponsors and stakeholders to assess the needs of the customer r and meeting their expectations.
• Developed, monitored and managed project plans utilizing due diligence and attention to detail
• Provided structure and PMI methodology to ensure program organization during critical Gap analysis phase.
• Provided comprehensive overviews to guide senior management in decision making regarding resources and priorities to address critical path issues.
• Identify program milestones/deliverables and individual project tasks to ensure project is within scope, budget and schedule.
• Served as primary point of contact for IT project management issues for the division. Provides strategy development and planning support and guidance, including formulating and implementing current and long-range IT programs and procedures to accomplish the overall mission of the division.
• Foster long-term collaborative relationships with vendors and internal stakeholders for continuous knowledge share.
• Provided technical guidance to project team members and stakeholders to ensure alignment to the goals of the organization.
• Developed, monitored and managed project plans utilizing due diligence and attention to detail.
• Supported internal and external teams, business sponsors and stakeholders to assess the needs of the customer and meeting their expectations.

Confidential, New York /Washington, DC

Project Manager

Responsibilities:

• Attended weekly project meetings with team members and captured and provided minutes.
• Developed information technology procedures, awareness programs and supporting templates to assist all departments.
• Served as primary point of contact for IT project management issues for the division. Provided strategy development and planning support and guidance, including formulating and implementing current and long-range IT programs and procedures to accomplish the overall mission of the division.
• Monitored contractor and FTE project deliverables that supports the information technology and systems development lifecycle policies.
• Fostered long-term collaborative relationships with vendors and internal stakeholders for continuous knowledge share.
• Developed, monitored and managed project plans utilizing due diligence and attention to detail.
• Supported internal and external teams, business sponsors and stakeholders to assess the needs of the customer and meeting their expectations.
• Presented monthly to executive teams and sponsors on budgets and to provide a status of the project.
• Identified issues quickly, communicated these issues along with a strategic mitigation plan.
• Developed contract pricing and shape project deliverables.
• Developed Request for Proposals for new project work and clearly identify the statement of work required.
• Eliminated repetitious processes from the web development team by implementing a web solution to reduce fulltime resources.

Confidential, Baltimore, MD

Project Manager

Responsibilities:

• Coordinated and facilitated scheduled meetings to discuss project status.
• Communicated to project team members all assigned issues, risks and action items.
• Assisted in creating user guides
• Managed consultant’s projects and document deliverable.
• Assisted in the management of the project schedule(s) using tools such as Microsoft Project
• Fostered long-term collaborative relationships with vendors and internal stakeholders for continuous knowledge share
• Provided technical guidance to project team members and stakeholders to ensure alignment to the goals of the organization.
• Led matrix team of subject matter experts who have responsibility for strategy and development, including systems and application development, vendor management, and legacy systems integration.
• Led the collaboration with business customers in examining solution options and in planning and managing multiple projects.
• Initiated and managed a leading roll to translate corporate/functional business and information objectives into an IT strategic/tactical business plan and systems development.
• Integrated activities with business units, corporate departments, and IT departments to ensure the successful implementation and support of project efforts.
• Managed IT Projects utilizing the SDLC, by identifying and gathering standards and requirements.

Confidential, Baltimore, MD

Assistant Project Manager

Responsibilities:

• Responded to inquiries regarding standards for allocation of Confidential program for military personnel and families.
• Provided meeting minutes from all project meetings to executives
• Managed contractual documents that established relationships with vendors, customers and stakeholders.
• Reviewed subdivision plans for compliance with DoD requirements and coordinated review from agencies.
• Worked with Veterans Administration reviewing requirements.
• Processed RFPs and RFIs, contract risk assessment, data agreements and major outsourcing agreements
• Monitored and reported status of project to stakeholders.
• Monitor contractor and FTE project deliverables that supports the information technology and systems development lifecycle policies.
• Foster long-term collaborative relationships with vendors and internal stakeholders for continuous knowledge share.
• Provided guidance to project team members and stakeholders to ensure alignment to the goals of the organization.
• Consulted within the IT business unit to develop appropriate support for IT projects from various technology and service departments; integrate activities with business units, corporate departments, and IT departments to ensure the successful implementation and support of project efforts.
• Managed IT Projects utilizing the SDLC, by identifying and gathering standards and requirements.

Confidential, Washington, DC

Assistant Project Manager

Responsibilities:

• Analyzed technical processes and/or functions, documented findings, identified areas for improvement and created specifications for implementation.
• Identify project milestones/deliverables and individual project tasks to ensure project is within scope, budget and schedule.
• Served as primary point of contact for IT project management issues for the division. Provides strategy development and planning support and guidance, including formulating and implementing current and long-range IT programs and procedures to accomplish the overall mission of the division.
• Fostered long-term collaborative relationships with vendors and internal stakeholders for continuous knowledge share.
• Supported internal and external teams, business sponsors and stakeholders to assess the needs of the customer and meeting their expectations.
• Presented statuses to executive teams and sponsors on budgets
• Identified issues quickly, communicated these issues along with a strategic mitigation plan.
• Maintained the project plan, this includes business process requirements, project scope, project deliverables, and communication plan and risk analysis.
• Maintained weekly meetings and providing progress and status reports to upper management. Presented benefits of project to customers to ensure customer buy-in.