AREAS OF EXPERTISE

• Project Management Skills
• Telecommunications
• Wireless Communication - CDMA
• Sales Management
• Product/Program Development

CORE COMPETENCIES / YEARS OF EXPERIENCE

High energy professional manager with exceptional interpersonal and communication skills, with an extensive background in the following broad-based competencies:

VENDOR MANAGEMENT

STRATEGIC PLANNING

CHANNEL MARKETING

ACCOUNT MANAGEMENT

SALES PRESENTATIONS

KEY RELATIONSHIPS

PROJECT MANAGEMENT

NEW BUSINESS DEVELOPMENT

PARTNER MANAGEMET

• Demonstrated ability to channel manage products and vendors, with the ability to negotiate and deliver services on time and within budget.
• Project Manager, with multiple experience’s with Fortune 500 clients, in both wire line and wireless mission critical applications. RFP/RFI, contract experience.
• Seasoned professional manager, with budgetary and extensive sales management experience.

SKILLS

Hardware: PBX ACD IVR/VRU, Voice Mail-various Brands, Routers, Video-various,SS7,ISDN-Pri/Bri, DMS 250,300

AT&T 5&4ESS, CDMA, LTE, EVDO, Android, DECT,T-Byrd, Planet, QXMD, Qualcomm, Network Management MIS/CMS-Enterprise, IXC, CLEC, and Carrier networks, HP Open View, Cisco Works, VoIP Handset Testing

Software: Microsoft Office, SAP-Ordering-Inventory, UNIX, IP, Telephony 800 Services Advance Network Routing, PeopleSoft, Java, HTML, Windows, SCRUM/Agile Process, SNMP, Perl, SS7 Networks

PROFESSIONAL EXPERIENCE

Employer Name: Confidential Kansas City, KS

Job Title: Sr. Consultant

Status: Internal Only or Assigned as Contractor

Serving as Sr. Consultant on Call Center and CDMA technology, emerging services and applications. Sales and marketing thrust of the organization is to penetrate the Call Center community, and to sell Moore consultative services that increased productivity, improved the client experience, and accelerated Call Center and mobile revenues.

• Consult with clients via face to face, teleconference and video on improving current applications, introducing new applications and new technology introductions. Attend weekly one-on-one meetings with cross functional project staff to review individual project progress. Project mange new access installs, gate/split configuration, IVR/VRU scripting, and consulting on overall network/infrastructure performance.
• “White paper” development on various telecom, Call Center and cellular topics and issues, i.e. contracts, Federal regulations, new technology, outsourcing of applications, and VoIP voice technology. Custom presentations based upon weekly meeting topics.
• Project manage client’s in assisting in new site selection, developing CDMA handset configurations, deployment of FemtoCells, managing access and configuration of Broadband access, consulting on agent attrition issues, and Call Center review for improved productivity.
• 2011 will start work in the cellular Edge, UMTS, GSM and CDMA area on applications such as, Wi-Fi, Femtocells, Mobile Broadband and other emerging technology in the mobile space.

Employer Name: Confidential Overland Park, KS

Job Title: Product Development Manager / Integrated Devices

Status: Internal Only or Assigned as Contractor

Developed and project/programmed managed integrated devices (Converged Handset’s Broadband, Wire line, Wireless CDMA, UMPC’s, and Advance Routers) and other peripherals for the land line and Broadband side of the business, representing Embarq the 4th largest LEC in the United States. Project managed and launched on a National scale the “eGo” branded telephone the first land line handset to use both POTS and Broadband Internet, for content information delivery, including Embarq’s Visual Voice Mail, using Casabi as the middleware vendor for content delivery. Major contributor on marketing, branding, pricing, market placement and competition.

• Lead interface between Vtech and Embarq for the development of the “eGo” handset, the first industry based handset that delivered voice via “POTS” and content via a Broadband connection.
• Roadmap developer and Project Manager for implementation into the network for voice handsets(TDM), CDMA handsets, embedded tablets and data cards Enterprise VoIP, and SoHo products in the Embarq Product Development portfolio. Assist in project financials including funding request and assisting with the billing and receivable process. Manage vendor SLA and contractual progress for new and existing products.
• Worked with the following major vendor’s as Project Manager for CDMA and Broadband devices, consultant on various projects, CCT, Cisco, Comptrend, Huawei, IDT, Open Peak, Sagem, Samsung, Soft at Home, 2-Wire, Vtech, Westel, ZTE and Zyxel.
• Consulting on CDMA and Android handset's and tablets along with applications such as, Wi-Fi, Femtocells, Mobile Broadband and other emerging technology in the mobile space. Supervise/Manage all regulatory compliance requirements pertaining to new products.

Employer Name: Confidential Lenexa, KS

Job Title: Account Manager

Status: Internal Only or Assigned as Contractor

“Hunter” for new key accounts in enterprise business sales, market consists of key business accounts in the Greater Kansas City area. Product portfolio consists of essential CLEC offerings, Local Service, Toll-Free, High-Speed Internet Connectivity, High-Cap Access, Voice Mail, and Web Hosting.

• Developed scripts for cold calling of various industry markets.
• Use of prior industry expertise to persuade potential clients to explore services provided by Everest.
• Daily field and customer interaction for sales presentations and fact finding of potential applications.
• Considered as a “team leader” and mentor to other Account Executives, including project managing the sales and install process of new service offerings.

Seeking Employment

Employer Name: Confidential MI and Artech, NJ

Job Title: Network Engineer

Status: Internal Only or Assigned as Contractor

Contractor Assignment: IBM, Lee’s Summit, MO (on site at Sprint Data Center)

Manage on a daily basis, various projects pertaining to Call Center and vendor interaction, provided technical support on, trouble resolution, moves, adds and changes to a multiple IP based ACD system which housed over 18,000 circuits and 14,000 agents. Technology consist of Unix based server’s, manage multiple IP connections, LAN/WAN connections and hardware, ISDN services, Citrix management, E-Talk, IVR’s, Work Force Management systems, SS7, CRM tools, and Internet-based CTI soft phones. Integrated testing of IVR’s, script development and loading in switch, port monitoring, and managing of switch configuration. Equipment housed in 3sites, Lee’s Summit, Mo. Reston, Va., and Dallas Tx.

• Certified as Voice technician on Intecom/Aastra Point Span 8880 switch.
• Interface, and project managed the relationship between Sprint RPM Management and IBM on Sprint applications, switch outages, Citrix, Genesis, and Premier, along with support to multiple Call Center sites, and their mission control centers for problem resolution.
• Alliance partner and IBM interface for various vendors on the project, along with application consulting to Sprint’s CDMA network providing end user support for PCS customers.
• Project managed and controlled vendor and switch product upgrades to the actual production system. Manage the 48vdc and AC power supply systems, IVR/VRU scripts, gate/split building, routing, overflow, and overall network management.

Employer Name: Confidential Kansas City, KS

Job Title: Vice-President-Sales

Status: Internal Only or Assigned as Contractor

Served as an officer of the corporation, developed strategic planning, sales and marketing efforts. Sales and marketing thrust of the organization was to, penetrate the Call Center community, and to sell Moore consultative services that increased productivity, improved the client experience, and accelerated Call Center revenues.

• Project managed and directed all aspects of the selling process, client development, presentations, sales and marketing collateral. Developed custom solutions to fit individual client needs.
• Managed and developed “White paper” creation on various telecom topics and issues, i.e. contracts, Federal regulations, new technology, outsourcing of applications, and VoIP technology.
• Selling and marketing of Call Center services, which include consulting, wire line and wireless, efficiency consulting, design of splits and gates, resolving customer service issues, agent attrition, site selection, new

agent advertising, access review for efficiency, circuit ordering, letters of agency, and interfacing with IXC’s, CLEC’s, and RBOC’s in behalf of the client.

Instructing on Call Center customer service issues, building unique instructional modules based upon fact finding with the clients and the needs of the organization.

Development of seminars on Call Center technology, new issues, and review of various vendors’ VoIP technology and service offerings.

Employer Name: Confidential Overland Park, KS

Job Title: Advance Sales Support Mgr.

Status: Internal Only or Assigned as Contractor

Pre-sale Support Manager for a 14 state region for Sprint Long Distance services. Supported both Mid and National accounts on all high end wire line voice services, VPN, Advance Toll Free, Call Center consulting, interactive voice platform, voice conferencing and videoconferencing. SME for Call Center and Video Services.

• As Sales Manager lead over 30 Mid-Market and National Account teams on customer face to face engagements, on high-end voice, Call Center technologies and video. Lead fact-finding, relationship development, proposal preparation, project management and business case development if needed, along with presentation, and the development of special pricing if required.
• Establish sales, marketing strategy and application development, based upon in person visits to various Fortune 500 clients within a 14 state area.
• SME, alliance partner and channel manager interface for videoconferencing and streaming video, also acted as vendor/partner liaison contact to Polycom, Sprint’s vendor of choice.
• SME, alliance partner and channel manager for Sprint’s Call Center services, along with being Manager of all Disaster Recovery on Toll Free Services for large wire line clients in the Central Region.
• Project managed Sprint’s interface to Cisco for the introduction of the Cisco/Geotel product to Sprint’s external clients. Created and marketed a service which offered Cisco ICM in the Sprint network, “Dynamic Network Routing”, which is an enterprise, based software routing solution for large Call Center clients Project managed the configuration and implementation of access, Advance Toll Free services, IVR / VRU ports, routing and scripts, routing tree IP, Frame Relay, and LAN/WAN connections from the clients premise to the Sprint network for Cisco ICM and Genesis services.
• Acted as vendor field liaison and channeled managed multiple external relationships for Sprint’s Voice wire line headquartered Product and Marketing teams, for all new technology vendors that supplied Call Center service, or videoconferencing applications, and who wanted to promote them on the Sprint Network.
• Served as Sprint’s Call Center Consultant/SME on a variety of issues, i.e. center management changes, customized “white papers”, access management, agent scheduling, site selection, and application outsourcing to partnered Service Bureaus.

Employer Name: Confidential Kansas City, MO 8

Status: Internal Only or Assigned as Contractor

Job Title: Performance Consultant 8

Certified as a Performance Consultant, Call Center Services, thru AT&T’s School of Excellence. Responsible for the training of National Account Mgr’s. in the area of Call Center technology and Computer Telephony Integration.

• Project managed, designed, researched, wrote, and delivered the first ever Computer Telephony Integration class to AT&T’s Global Market sales force. Accelerated upper management decision for integrating 3rd party vendors into the national network for CTI type applications which created chargeable service offerings.
• Lead instructor of “Call Center Applications and Operations” course to over 300 members of the AT&T Global Sales team. The 3-day course covered: applications, design, sizing, workforce management, motivation, Erlang Theory, site selection, ergonomics, call flow, Call Center technology, ACD infrastructure, IVR/VRU technology reporting, and skills based routing. Achieved objective of broadening knowledge base on applications and consultative selling techniques while making them (National Account Teams) aware of “mission critical” applications, and the need to project manage those apps within the Call Center.
• Functional working knowledge of advance routing network services, skills based routing, routing tree design, IVR/VRU scripting and design, CTI connectivity and application knowledge, Cisco/Geotel ICM, and Genesys translation experience

Job Title: Sales Manager /Videoconferencing 6

Sales Manager of AT&T’s network switched and ISDN services for videoconferencing in a six state area, with revenues in excess of $80 Million dollars.

• At AT&T, in partnership with Intel, collaborated on the software and chip-set (Indigo) design of Intel’s desktop video system, the pre-courser to Microsoft’s Net Meeting. Recruited by upper management to visit Intel’s design laboratory, and to collaborate with Intel engineers on a desktop solution for, Business to business video, and other collaborative applications. Efforts resulted in a 20% sales increase for the Intel Pro-Share video system.
• Project managed and directed vendor (CLI, PictureTel and Vtel) sales focus to various target markets, application sets and customers who were market industry leaders, thus setting the stage for the acceptance of the product on a national scale.
• Sold a Virtual Private Network (VPN) voice/data network, in partnership with a nationwide vendor, Tie Communications. Solution allowed vendors’ sales force of over 500 sales personnel to market and sell various videoconferencing systems, and to bundle AT&T digital transport with the hardware. The result was a $2.5+ million increase in switched digital revenues in five months, combined with a 25% increase in national sales of videoconferencing hardware (CLI, PictureTel and Vtel).
• Influenced the RBOC’s engineering staff, specifically SW Bell to expedite the roll out of ISDN-PRI and IP services for high speed video services and project managed the AT&T interface to those facilities.

Job Title: Product/Program Mgr. /Sales Director 4

Selected from a competitive group of candidates, to create marketing plans, research, develop, and present to external clients’, a new service for information gathering--900 service. Provided outsourcing guidance of major applications to competitive service bureaus for activation of services during the initial months of the project.

• In the development of the product, I certified as a Project Manger (PMP), and developed marketing collateral, along with marketing and technical applications for the selling of the product.
• Assisted in defining and project managed sales territories and target markets, the United States was divided into Five sales regions, with Central Region (14 states) as my territory as a Sales Director.
• As Sales Director for pay-per call services, my team generated over $50+ million in new revenue in a 14 state sales territory. One of 5 Sales Directors nationwide, responsible for all aspects of sales, promotions, marketing collateral, and applications.
• Managed 13 Sales Managers in 14 mid-western states, along with 20 inside reps (Rolling Meadows, Ill.) responsible for accounts receivables, and fiscal responsibility for budget.
• Established and project managed various media programs for advertising of applications, partnered with television and newspaper advertiser’s for the promotion of the programs, provided approval and guidance for advertising and marketing campaigns