Objective
Facilitate business and technology alignment for Business Technology Solution implementation in Large and Medium Organizations involving Business Process Management / Collaboration / Content / Records / Web Content / Capture / Document Output Management.

Profile
Motivated professional with over 15 years of experience in Business Technology Systems, which involves 10+ years of Project/Program management experience along with PMP Certification in the field of Content Management, Business Intelligence , Records Management, Web Content Management, Archival, Document Output Management, and Datawarehousing. Managed projects involving EMC Documentum /Captiva/Document Sciences, FileNet, IBM CM and Hummingbird, SAP. Led multiple projects (total budget range $1 m - $2 m) for enterprise wide implementations which encompassed the entire development cycle; requirement analysis, solutions design, development, deployment, and post production support.
Seasoned in Business Process & Information Analysis and developing BPM/ECM Strategy & Roadmaps for multiple global clients. Helped clients in selecting technology and products to meet the specific needs of the client. Supported client IT managers through Business Case development for solution decisions. Developed Project Budgeting and charge back models. Prepared Requirement Documentation and RFP for vendor bidding process.
Strong Business Development, Client Relationship/ Account Management and Customer Communication skills. Worked in multiple large deals for RFI / RFP response, SOW preparation and bid management processes.
Managed ECM Consulting Practices for a global services provider with responsibility for recruitment and development of a team of consulting resources, new solution visioning and go to market strategy development and implementation.

Line of Business Experiences

• Supply Chain Content Management
• Account Payable Process Automation
• Worker Compensation Process Automation
• Legal Document Management
• Sales and Marketing Material production
• Insurance Policy and Contract Development Process
• Banking Statement and Report Management
• Inter banking trading forms automation
• Datawarehousing / Business Intelligence Solution

Skills Summary

• Business Process and Information Management Analysis
• Project / Program Management
• ECM Strategy and Roadmap Development
• Document Management
• Web Content Management
• Records Management
• Document Output Management
• Document Capture
• Business Intelligence

Employment History

• 2006 – Current : Consulting/ Project Manager at Confidential
• 2002 To 2006 : Lead Consultant at Confidential
• 2000 To 2002: Program Manager at Confidential
• 1999 To 2000: Business Consultant at Confidential
• 1993 – 1997: Business/IT Analyst at Confidential

Engagement Profile

ECM/Solution Strategy Consulting & Business Requirement Analysis
As a seasoned Content Management professional, I have carried out multiple Business Solution / ECM Strategy development engagements for large clients. During these engagements, I have led a team of business and technology consultant to understand the business drivers and high level requirements and carry out AS-IS process and system understanding. Deliverables included Strategic Requirements Document, Solution Vision and a Road Map for implementation along with a change management plan. I also helped customer in Product Vendor selection process and program budget and charge back model development.
Following are some of the examples:
Enterprise Document Management Program Roadmap for Cisco:As a ECM Strategy consultant for Cisco’s ECM Program, I was responsible for

• Defining program plan for EDM
• Leading the internal client engagement activity with various Business Units and thus getting enterprise buy-in.
• Developing EDM Program Processes, including charge back cost model for BUs, Client Engagement and On-boarding Process, Architecture management process, communication process.

Integrated Document and Records Managements- Solution Strategy Preparation for GE Insurance Solutions, Kansas City, KS: GE Insurance Solution had a taken a strategic initiative for developing an Enterprise Content & Records Management process and implementing a global system. This engagement aimed to develop an enterprise wide strategy for Records & Document Management and lay down the approach for implementation process.
The initiative involved

• Migration and consolidation of the Records/ content from multiple repository of FileNet, Lotus Note, Oracle BLOB & shared drives to Documentum
• Implementing Content Management policies and procedures across the organization.
• Implementing records management policy and solution functionality with retention, preservation and disposal features
• Management of Physical Record movement and storage in conjunction with electronic records management solution and integration with Iron Mountain Systems

The deliverables are:

• Enterprise Content & Records Management Program Office Structure & Roadmap
• Integrated DM, RM and Physical File Tracking Framework
• Application & Records/Content Migration Approach
• Functional Specification for RM and Physical File Tracking Application & Iron Mountain Integration
• Approach Document for Electronic Contract Capture in Documentum Records Management

ECM & Records Management Strategy, Scope and Roadmap Preparation for Air Mauritius, Mauritius: Air Mauritius has planned for Enterprise-wide Content Management Solution deployment for its various operation including Maintenance & Engg., Flight Operation, HR and Finance. In order to provide an implementation roadmap, a strategic consulting engagement was planned.
The key responsibilities of the engagement are:

• Understanding the enterprise readiness for various ECM & RM Initiatives
• Structuring the enterprise framework for various initiatives and providing a single view to top management
• Assessing the Records Management needs and defining RM Implementation Roadmap
• Preparing the process for automating various Business Processes.
• Presenting short term and long-term road map which included the Records Management Organization structure, change management process, product validation and technology options for ECM & Records Management Platform.

Strategy and Roadmap Preparation for Information Management (Intranet Re-branding and Redesign) and Knowledge Management Initiative for Assurant Health, Milwaukee, WI: Assurant Health which is in the business of providing health insurance to its customers, has grown over the years by acquisition of multiple companies, This has resulted in a information chaos in the customer operation department due to lack of consistency in information definition , file format, structure, delivery mechanism to the end users. This resulted in poor efficiency in carrying out customer services and employee effectiveness. As a part of the engagement, my responsibility involved:

• Managing the engagement and a team of 5 consultants
• Defining Web Content Management Strategy and Roadmap
• Defining WCM Solution framework in terms of content type, its structure, process of creation, review, approval and publishing to the intranet.
• Defining high level information architecture, taxonomy, metadata and search strategy
• Providing the road map for re-branding and applying consistent look and feel as well as navigation framework.
• Defining a knowledge management strategy in terms of information change management, process and content mapping, Portal, Collaboration & eLearning frameworks.

Project Management
As a Project Manager, I have been responsible for end to end delivery of complex business solutions using content and business process management technologies. During these engagements, I have followed project management methodology and best practices to ensure project success. My PM responsibilities included

• Project team assembly and initiation
• SOW /Contract Management
• Project Planning and Risk Management
• Customer Communication Management
• Budget Management and client invoice/collection management.
• Project Closure and Learning capture

In addition to the PM role, I have also worked as a Business Analyst along with the technical architect to define the Business Requirement Definition for the solutions implemented.
Following are a sample representative of recent projects executed by me.

• Enterprise Forms Management Solution: Led a project team to automate generation of ETF Forms for the middle office of Bank of America’s trading department using EMC Document Sciences xPression Suite
• Insurance Promotional Material Automation: Led a project team to automate Medicare Plan Benefit Guide production for United Health Group consisting of 350+ variations – using EMC Document Sciences xPression Suite.
• XML based Authoring Solution: Led a Project Team of 5+ consultants to implement an XML based Selling Guide Authoring Solution using EMC’s Documentum and ArborText XML Authoring tool for Fannie Mae
• Enterprise Datawarehouse/Business Intelligence : Delivered a EDW/Datamart/ BI Solution for a Pharma major using SAP data with Hummingbird BI Solution.
• Worker’s Compensation Process Automation: Delivered an end to end information management and workflow process for Worker’s Compensation Department for retail chain PriceChopper using EMC Documentum.
• Invoice and Purchase Order Capture and Approval Process Automation: Lead a team to integrate SAP and EMC based document capture, output publishing, workflow automation for Vendor Invoices and POs ( Account Payable Process) for Bridgestone.
• Report Archival Solution: Led a Project Team to implement a Report Archival Solution using EMC Documentum Archival Services. The solution involved migrating 20000+ Text and AFP Report Set-ups, setting up Centera Storage Solution, and migrating the legacy content along with the index to the new system.
• Migration from IBM CM to EMC Documentum: Led the Project Team to implement EMC Documentum based image archiving system including migration of content from IBM’ CM System.
• Automation of RFP Preparation Process at J&J: Led a multi-location project team to develop an XML based solution on EMC Documentum platform to automate RFP Preparation for Clinical trials.
• Intranet and Internet Re-branding & Redesign for GE Insurance: Led a multi-location project team to redesign and to migrate the content for the intranet and internet content.
• Unified Legal Case Content Center Implementation for Sweet & Maxwell, UK (a Subsidiary of Thomson Legal & Regulatory, Europe): Led a project team to develop a solution to capture, edit, manage and publish legal proceeding, judgments and legal analyst reports.

Academic Background

MBA

BS , Electrical Engineering

Employment Eligibility / Availability

Eligible for working for any employer (Green Card holder). Available immediately.