Microsoft Dynamics CRM Project Manager Resume Los Angeles,CA - Hire IT People

SUMMARY:

Experienced Project Management Professional (PMP) and Certified Scrum Master (CSM) having served Fortune 50 companies with an excellent track record of completing international projects on time.
Deliverables are met to the client’s requirements and I’ve previously dealt with allocated budgets of up to $50 million USD.
Skilled in negotiating with stakeholders, subject matter experts, and members of various cross functional teams to achieve business objectives.
Instrumental in managing scope, cost, technical resources, and schedules throughout all phases of the project / software development life cycle (SDLC), enhancing productivity, and successfully implementing technology solutions.

PROFESSIONAL EXPERIENCE:

Confidential,Los Angeles,CA

Microsoft Dynamics CRM Project Manager

Responsibilities:

Managing project scope, objectives, and deliverables that support business goals in collaboration with subject matter experts and the main stakeholders.
Ensuring performance, cost, and milestones are met for all assigned projects.
Estimating levels of effort, scheduling, and tracking actual vs. planned timelines.
Identifying issues and resolving conflicts that may impact the success of the project.
Implementing Agile methodologies to program manage the development of the Los Angeles Unified School District’s (LAUSD) Safe School Plan application in .NET and their Student Support System in Microsoft Dynamics CRM. Overall project value is $1.5 million. These applications serve 70,000 principals, teachers, counselors, and staff, as well as over 600,000 students in Los Angeles County.

Confidential

Senior Project Manager

Responsibilities:

Led multiple enterprise - wide medium to large scale multi-million dollar Audio Visual and IT installations for Fortune 500 businesses across the Asia-Pacific Region.
Directed 30 team members and acted as an escalation point in order to guarantee all projects progressed efficiently, were profitable for the company, and to the satisfaction of our customers.
Reported to the Country Manager and provided regular status updates on project delivery.
Assigned resources and managed the schedules of the Project Team (PMs, Engineers, and Programmers) once an installation request was received from the Sales Department.
Structured systems to enable the efficient handover of as-built information to the Maintenance Division upon the completion of every installation.
Selected by Google's Senior Program Manager to supervise teams of PM's and engineers for their $50 million deployment of over 300 video conference (Hangouts) rooms across India, Japan, and Korea. As a direct result of my oversight, India became Google's first region completely installed with fully upgraded video conference rooms, whereas previous forecasts scheduled India to finish last overall.
Program managed the deployment of Cisco High-Definition audio visual systems at J.P. Morgan’s branch office expansions across Japan. The project value was over $4 million and all installations ended 2-4 days ahead of schedule.
Oversaw the commissioning of 40 Polycom video conference rooms, training rooms, and digital signage displays for Salesforce's office relocation project in Tokyo. Raised several red flags to note mismanagement by the former consultant and prevented further risks. As a result, their contract was eventually terminated. The client then assigned me to take the lead and be the sole point of contact for all audio visual related issues for the remainder of their project. The $1.2 million deployment was completed on time and within Salesforce's specifications.

Confidential

Project Manager

Responsibilities:

Maintained PBXL's record of on-time project delivery for their clients.
Served as a key resource on complex and/or critical IP Phone troubleshooting issues, and as a quality review point for projects to ensure that all project steps were completed and properly documented.
Established key relationships with management, clients, and contractors to expand upon PBXL's business development.

Confidential

Program Manager / Corporate Trainer

Responsibilities:

Managed the education life cycle of assigned services areas, ensured alignment of education program goals and curriculum development activities.
Collaborated with key stakeholders in Services, Support, Sales, Product Management, and Product Development to identify education requirements for customers, employees, and partners.
Developed and maintained a roadmap for assigned products and education services.
Maintained continuous alignment of program scope with strategic business objectives and made recommendations to modify programs in order to enhance effectiveness toward the business result or strategic intent.
Trained new staff members with a focus on administrative accuracy and commitment to quality client service.

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Microsoft Dynamics Crm Project Manager Resume

Los Angeles, CA

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