SUMMARY:

• Program Manager, Engagement Manager, Delivery Manager, Project Manager & Scrum Master
• A proven senior manager with excellent leadership skills on large IT projects for external or internal clients. Managed from initial charter or contract negotiations through execution and delivery. Has worked in a variety of management roles including Executive, Program and Vendor management. Hands on management style with large teams, who also possesses excellent communication, financial and organizational skills.
• 20 years as a professional leader in the insurance, automotive, finance, credit, interactive website agency, mortgage banking, loan processing and health care industries. Strong financial and project reporting skills.
• Project experience in Software Development (SDLC, Waterfall, Agile, Scrum), B2B & B2C Websites, Systems, DBs, QA, Budgets, VMO, Contracts, SOWs, Project Planning, Client Relations and Communications
• Experience in managing projects utilizing; Java, J2E, .NET, C++, C#, Flash, DayCQ, SQL, Oracle, DB2, Informix, Adobe LiveCycle ES4 and AEM, Clarity, FileNet, Stellent, SharePoint, Elementool, and HP QC
• Proficient in MS Office Suite, MS Access, MS Project, MS Outlook, MS Visual Studio, MS Visio & SPSS.

EXPERIENCE:

Confidential, Santa Ana, CA

Senior Project Manager

Responsibilities:

• Responsible for the Confidential vendor relationship as the primary mortgage document provider
• Project lead for implementation of their new CRM Sales Edge supporting lending efforts
• Managing upgrades and maintenance for all Stearns websites responsible for all release management
• Assist PMO in implementing new processes and controls for change management

Confidential, Orange, CA

Senior Project Manager

Responsibilities:

• Responsible for simultaneously managing multiple technology projects within the technology group including mobile applications, EDI, SFTP, Database, Web based and legacy systems
• Also responsible for implementing proven project management methodologies into practice for PMO
• Responsible for managing matrix resources, scope, solution, budgets, deliverables and schedules
• Work within the PMO creating and maintaining all project management documentation and status reports
• Utilizing Wagile methodology - Waterfall through design and Scrum for development and implementation

Confidential, Torrance, CA

Senior Project Manager

Responsibilities:

• Responsible for managing the internal and vendor development supporting an enterprise wide upgrade of the Loan Origination System (LOS), Decisioning and Booking platforms within the technology group
• Primary responsibility is for managing the Enterprise Data Warehouse development for the new LOS.
• Responsible for managing vendors including staffing levels, deliverables and schedules
• Work within the PMO creating and maintaining all project management documentation and status reports
• Utilizing Waterfall for the overall project and Scrum for the EDW portion of the project

Confidential, Torrance, CA

Senior Project & Vendor Manager & Scrum Master

Responsibilities:

• Responsible for managing multiple DMS application and system upgrade projects within the technology group
• Projects include FileNet P8, Adobe LiveCycle, Documentum, internal website and RightFax upgrade projects
• Served as Scrum Master on Adobe ES4/AEM forms conversion project and PM for PMO on overall project
• Included managing Sprint planning, Daily Scrums, Backlog, Burn-down charts, Sprint review and retrospective
• PMO PM producing forecasts, manage budgets and vendors including VMO and RFQ, RFP, SOW and WO

Confidential, Irvine, CA

Senior Project & Vendor Manager

Responsibilities:

• Responsible for managing multiple website, new product and system projects within the technology group
• Using Six Sigma and DMAIC principles in a multi-discipline matrix management environment
• Proficient in Clarity, Nexus, PCM Web, and other applications supporting DMAIC & Agile PMO methodologies
• Work within the PMO leading internal and vendor technology resources from conception to deployment
• Responsible for project related budgets, forecasts, planning, accounting (GAAP), vendor relationships, scheduling, reporting, and all updating all PMO systems and managing the PMO processes

Confidential, San Francisco, CA

Senior Delivery Coordinator/Project Manager

Responsibilities:

• Responsible for coordinating the Wells Fargo/Wachovia Bank merger activities as they relate to the wholesale division’s Customer Data Warehouse (CustDW)
• Work with business sponsors, Business PM’s, Technical PM’s and Senior Enterprise PMO to match project deliverables with merger conversion events and insure deliverables and milestones are met.
• Includes project planning, coordinating, and working with various technical, business and product teams

Confidential, Long Beach, CA

Program Manager

Responsibilities:

• Program and Technical Project manager for all foreign Infiniti automobile B2C websites
• Responsible for international client interface, RFQ, RFP, SOW and leading weekly client status meetings
• Program manager for the European website design and development (18 countries), the Korean site development & launch, and also managed the maintenance of Russian, Ukrainian & Chinese Infiniti websites
• Responsible for client account management, contracts, budgets, staffing and schedules
• Project Managed a multi-discipline technology team (Dev, QA, Flash, FED, SA, BA, BI& Creative)
• Responsible for setting customer expectations, formulating requirements, specifications and also produced project plans, project flow diagrams and presentations
• All websites using Day CQ CMS (now Adobe AEM bundle), Flash, Java, C# and Akamai in a Waterfall process

Confidential, Santa Ana, CA

Engagement Manager

Responsibilities:

• Severed as Engagement Manager responsible for Client relationship after initial sales contract and also served as the Technical Project Manager for implementing and customizing front-end mortgage LOS systems
• Included setting expectations, initiating SOW’s, collecting requirements, produced project plans, interfacing with the IT Tech Lead, project flow diagrams and client site meetings and presentations
• Projects included custom branded websites for mortgage loan processing and approvals

Confidential, Santa Ana, CA

Delivery Manager

Responsibilities:

• IT DM for new Confidential Center website portal and other MLS based Realtor web initiatives
• Management responsibilities included client management, contracts, e-commerce website design, requirements documentation, system design, development, testing, implementation and maintenance (SDLC)
• Responsible for project plans, resource scheduling, project status, budgets, client communication
• Managed 10 developers including QA, and Business Analysts, using Microsoft .NET and SQL

Confidential, Santa Ana, CA

Senior Project Manager

Responsibilities:

• IT PM responsible for initiation through implementation for new features of the Confidential website
• Business model supported full automation of Mortgage LOS front-end and back-end systems including workflow
• Management responsibilities included discovery, requirements documentation, system design, development, testing, implementation and maintenance (SDLC)
• Responsible for project plans, resource scheduling, project status, budgets, client communication

Confidential, Poway, CA

Director of Business Development

Responsibilities:

• Responsible for directing all new business development projects including new product concept & design, internet presence management, pricing, marketing and introduction to market
• Managed the Product Development and Marketing departments and their respective budgets and personnel and was also responsible for all vendor relations related to new business development
• Responsible for bringing several new products to market including the automobile dealer marketing and customer mapping reporting tool, batch database credit file runs and a credit bureau zip code preference table