PROFESSIONAL SUMMARY:

• Senior Advisory Global Program Management Consultant with over 12 years of IT industry experience in Project and Program Management, PMO Setup, Risk Management, Business Transformation, Lean Continuous Improvement, Cost Management, Process Re - engineering, Resource Management, Operational Excellence and Change Management with project budgets over $40 million with Fortune 100 and 500 companies
• Excellent knowledge in the Healthcare, Pharmaceutical, Real Estate, Industrial Oil & Gas, NYS Government, Corporate Finance, Capital Markets, Investment Banking, Fixed Income, Asset Management, Wealth Management, Commodities, Retirement Products, Retail Banking, Securities, Retail and Apparel, Compliance Practices and Mortgage
• Strategic Thinker, a Visionary, and a Leader within the industry with sound analytical skills and advance knowledge of designing and implementing a solution, providing direction to the team and leadership to ensure highest level of delivery
• Expert in assisting clients with advisory solutions and providing efficient solutions via strategic direction and project management
• Strong ability to drive organizational change and build infrastructure capabilities that effectively optimize operational efficiency and deliver innovative and agile solutions
• Strong Vendor management and partner relation skills and the ability to explain technical concepts and technologies
• Master of execution and delivery with full life cycle project experience, curious individual, motivated by driving excellent results
• Expert in-depth understanding of Software Development Life Cycle (SDLC) methodologies such as Waterfall, Rational Unified Process (RUP), and Agile with full cycle initiatives experience on large projects with on shore and offshore teams
• Provide strategic direction and technological solutions to the NYS agencies by directly reporting to CTO
• Excellent written and verbal communication, interpersonal, and problem solving skills and a great team player, flexible, with a positive attitude, and focused on on-time and efficient delivery and successful project completion by reducing costs for the project resulting in greater return for investment for Client
• Expert in leading and guiding team members on all aspects of proposal assessments, staffing resources, and managing application solutions and implementing projects
• Excellent organizational, project management, and time management skills with the ability to build and maintain excellent relationships internally and with Clients while supporting multiple projects simultaneously
• Expert in leading diverse project teams across global regions on shore and offshore including Client, advisory teams, and third-party vendors
• Transparent project management style with the ability to resolve conflict effectively and able to think proactively to remove and prevent roadblocks that hinder the team to meet project goals
• Excellent communication skills to speak to C-Suite management regarding business cases and justifying application management along with performance improvements covering processes and standards
• Proficiency in project management tools and procedures; strong people management and conflict resolution skills as well as a team player to work in conjunction with other testers, developers, and other team members
• Excellent knowledge of developing strategic roadmap, creating Financial Statements, Budgets, Forecasting expenses, Capital Management, Portfolio Management, Stock Valuation, and Budgeting with the ability to provide structure to complex problems
• Expert in conducting GAP Analysis, Strength Weaknesses Opportunities Threat Analysis (SWOT), Risk Analysis, Cost Benefit Analysis, and Return on Investment Analysis (ROI)
• Adept in leading and providing guidance throughout all stages of systems development life cycles
• Expert in identifying gaps and providing recommendations in performance improvement and define metrics that support the team and leads to efficient results
• Exceptional in planning, team-coordination, work allocation, work review, mentoring, addressing training needs, and status reporting to senior management
• Excellent ability to manage ambiguity and define approaches to bring issues to resolution with mature judgment
• Expertise in negotiation and influential skills with strong communication skills with all levels of organization
• Strong minded with a Can Do attitude and Get it Done theory; able to work independently and with small and large teams
• Exceptional research and analytical abilities coupled with effective organizational and troubleshooting skills
• Highly energetic with superior time management, multi-tasking skills, and qualified to work under pressure to meet deadlines
• Expert in providing direction and guidance to junior resources by utilizing best practices and proven strategies

TECHNICAL SKILLS:

• C
• C++
• C#
• .NET
• ASP.NET
• SQL
• VB Script
• Visual Basic 6.0
• HTML
• DHTML
• Oracle 9i/10g/11g/12c
• UML
• Microsoft BI Tools: Power BI
• Tableau
• Cognos
• Crystal Reports
• OBIEE
• MS Access
• Windows NT/2000
• XP/2003/7/8/10
• Enterprise Architect 7.1
• MS Visio 2007/2010/2013 /2016 MS Project 2007/2010/2013
• 2016
• MS Outlook 2003/2007/2010/2016
• MS Office Suite 2003/2007/2010/2016
• IT Infrastructure
• IT Architecture
• Bloomberg
• CRM Dynamics
• SOX
• HP Quality Center Enterprise Edition
• MS TFS
• Test Track
• Bugzilla 3.0
• Rational Suite - Rational Rose
• Requisite Pro
• Clear Case
• Clear Quest
• TFS
• SDLC
• Waterfall
• RUP
• Agile
• Web Application Development
• SAAS
• PAAS
• IAAS
• Salesforce
• HRMS
• Global ERP and CX Implementations
• Oracle Platform Products
• AWS Cloud
• SAP Technologies
• Netsuite
• ITSM Service Now

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager/Engineering Delivery Manager

Roles and responsibilities:

• Create high level strategy and develop a state-wide roadmap and helped implemented the designed solution to the projects and provided direction to the team
• Manage Enterprise wide initiatives and cloud based transformations and developed well defined metrics and documented processes, templates, and guidelines
• Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
• Facilitate elicitation and documentation of business requirements, perform GAP Analysis and ROI to understand if the goals and investment are feasible
• Work with senior leadership, Architecture, Build & Engineering, and QA team managers to understand existing organizational and technology challenges and articulate solutions per their business requirements and pain points
• Worked with Chief Architects of each agency and formulated a strategy and implemented a plan to decommission legacy active directory systems and other related applications and retire them accordingly
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change
• Worked on the executive dashboard and ensured reports were clearly extracted and understood by senior management
• Manage multiple infrastructure projects over the SDLC life cycle and Agile Sprint lifecycles, from origination through close out, using a formal project management methodology and Agile Standards including a new data center and data center consolidation saving the State $20 million
• Identify and enforce ITIL Standards for process improvements and recommend solutions for the newly developed PMO Office
• Responsible for clearly communicating vision, implementation plans, coordinating and delivering change to the program leads and other stakeholders
• Identify risks and issues and track progress for resolution and ensure teams understand the impact to the projects
• Conduct recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
• Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Prepare and manage Project Management Plan, scope statement, schedule, budget, quality plan, risks, issues and communication plan, etc.
• Accelerate project engagements to convey program vision, maximize business value saving on average $2-5 million and overcome delicate political situations
• Manage and maintain Project repository to ensure that all project artifacts are on SharePoint and manage access permissions and maintain version controls
• Manage COTS software implementation projects and in-house application development (SDLC) projects
• Work in ITSM to track all projects and provide status to upper management and synchronize expectations
• Prepare documents such as presentations, timelines, status reports, training materials, and testing knowledge articles
• Track Project performance using Earned Value methodology to ensure goals are being met with the Client and internal team
• Identify and facilitate communications with stakeholder groups and ensured all changes went through the change control committee and all teams were informed of the output
• Develop transition plan, deployment plan, communications plan and execute those plans to ensure orderly transition to ITS Enterprise Operations including proper mentoring and training as needed to ensure successful transition
• Develop and maintain fruitful working relationships with project stakeholders, including internal and external clients and vendors, by managing expectations, effectively communicating project status, issues and associated risks
• Identify opportunities for improvement and makes constructive suggestions for change and seek ways to add value
• Engage in self-directed continuous improvement of project planning & execution and obtained necessary input from teams

Confidential

Senior Project Manager

Roles and responsibilities:

• Develop project plans, build project teams, develop and maintain the schedule using MS project to track progress
• Perform analysis of current environment and prepare strategy to create efficiency and grow business
• Manage IT Infrastructure services to include, help desk activity, data center operations, applications development, security, quality control, testing, and business analysis which provided support for over 300 employees on several platforms
• Implemented policies and procedures to streamline and organize the company's business objectives
• Worked with stakeholders for Active Directory projects, ERP implementations in LATAM, US, EMEA, APAC
• Manage over 20 technical and professional staff members that include programmers, network administrator, business analysts, systems analyst, PC technicians, and systems operators
• Achieving maximum efficiency and response to company needs while maintaining a high standard for training and technical proficiency
• Developed timely and standard metrics that represent actual infrastructure performance, that show areas of improvement, highlights, and regularly publish reports for executive management review
• Produce and maintain communication plan and change management plan to keep all parties informed and on track per the project milestones
• Assess and advise technology needs and provide the tailored solution to Clients saving on average $10-15 million
• Manage network planning and installation for new construction and managed complete data migration effort
• Build and maintain excellent client relationships internally and externally from team to senior management and became the point of contact for any concerns
• Manage resources for onboarding and roll offs, track issues, manage risks, and develop contingency plan for the client per business needs saving $550,000 in resource costs
• Provide capital investment and operational costs estimates to ensure feasibility and to stay under budget
• Proactively manage the project risks and issues and define the appropriate mitigation strategies and remediation plans respectively
• Manage user acceptance of deliverables, facilitate meetings, prepare status reports, provide presentations to senior management, and ensure adherence to project management standards and methodologies
• Participate in proposal development process and create SOW and SLA’s and lead the effort with the Client and team
• Manage multiple large and complex IT projects/engagements over $10 million dollars in budget
• Involved with managing legal concerns and preparing short and long term financial plans
• Manage third party vendors, internal and external stakeholders, multi-level project team organizations, and deployment to geographically diverse End Users
• Ensure that all project deliverables are complete with optimal quality and within the specified timeframes
• Involved in the sales process with PM, Sales Team, along with senior managers and manage the transition to run smoothly
• Engage the team and Client’s senior management by effectively explaining the benefits of the project to maintain buy in as well as demonstrate the benefit to the business after completion of the project
• Involve in project communication, including leading regularly scheduled project team meetings, preparing meeting summaries, facilitating meetings to resolve project issues, preparing clear and concise status reports, presenting project status briefings to IT leadership, and presenting project status briefings to project steering committees and/or agency executive management
• Engage the team with the understanding of complex technical solutions and provide with documentation for support
• Manage projects using a Project Management Body of Knowledge (PMBOK) based project management methodology
• Define deliverables and structure of the project with key dates and key dependencies and carry out tasks through critical work streams and take ownership of the project
• Work with development team on concepts such as data quality and data management and to identify process inefficiencies and guiding the team in adapting to new solutions
• Identify business analytics and intelligence opportunities in the projects via thorough project analysis skills
• Develop and executed deployment cutover plans with a laser focus on data conversion or business process reengineering and normalization and set expectations with team and kept senior management updated and informed.
• Provide daily management support to the Client and led the team through issue resolution
• Develop and implemented detailed project plans for operational execution per the scope, budget and per deadlines.
• Involve with overall project administration, including planning, directing, and controlling resources in complex work-scope projects
• Identify new opportunities to expand leading business revenue as well as providing solutions to the client
• Ensure project progressed on schedule, in scope and within budget by monitoring all change requests and assessing impact to program delivery
• Facilitate issue resolution and escalated issues to project steering committee when necessary
• Identify and recruit suitable resources on the project and provide support and guidance along with scheduling specific project deliverables, milestones, required tasks by utilizing the correct resources
• Define and conduct engagement risk analysis such as cost benefit analysis and earned value analysis with the risk managers and other functional senior management and implemented required corrective actions for the team
• Support User Acceptance Testing and software training with the Client’s Learning and Development Team
• Ensure action items post meetings are completed in a timely manner by members of the cross functional team
• Participate in and lead meetings and conference calls to discuss program changes or request action items with the appropriate business units

Confidential - Jefferson City, MO

Project Manager

Responsibilities:

• Developed project charters, project plans, and tracked projects against performance baselines
• Developed project budgets for departments and corrected project variances
• Oversaw network and IT systems infrastructure
• Managed all aspects of the implementation of multiple large enterprise wide ITSM installations.
• Managed procurement, vendor contract negotiations, budgeting, technology deployment, storage, and automation
• Dealt with the stakeholders and users to understand business needs and process flows via interviews and JAD sessions
• Developed business requirements and budgets according to the Client and Project expectations
• Met with all team members and stakeholders in regularly scheduled meetings to discuss status and any relevant issues, constraints, and risks
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, determine requirements prioritization and that they conform to standards
• Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
• Manage requirements traceability information and track requirements status throughout the project
• Decomposed high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those who must base their work on the requirements
• Collaborated with the functional and development team to create functional and non-functional specification reports
• Participated in review meetings with the key stakeholders and users for signoff on requirements and configuration deliverables
• Developed use cases, activity diagrams, sequence diagrams, and process flow diagrams
• Proactively communicated and collaborated with internal and external customers to analyze information needs and functional requirements
• Created and delivered the artifacts such as Functional requirements, Technical Specifications, Business Requirements Documents, GUI, Screen and Interface designs
• Wrote requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
• Entered, manipulated, and reported on requirements stored in a commercial requirements management tool
• Wrote test plans and test cases based on business requirements in the most precise manner
• Prepared for and facilitated UAT and worked with the project team and users to successfully execute the testing phase and signoff