CAREER OBJECTIVE:

To obtain an AGILE Coach, AGILE Trainer, Scrum Master, Technical Program Manager or Portfolio manager opportunity, where demonstrated skills in AGILE Transformation, client service, leadership, organizational assessment and technical ability that can be translated into improved customer satisfaction, team velocity, growth, and profitability.

SUMMARY:

• Versatile, seasoned professional to support the organization’s transformation in AGILE space.
• Experienced Technical Program Manager /Agilest executing various roles as Trainer, Coach, AGILE Change Agent, process manager, Enterprise AGILE Transformation Leader, Scrum Master, and Product Owner, utilizing AGILE methodology for past 10yrs.
• Experienced Program/Project Management with a total of 21 years software industry experience in managing and leading teams across large scale cross - functional engagements on multiple software platforms/business domains.
• Mentoring and leading software organizations becoming high performance organizations using AGILE Principle.
• Brings extensive expertise in assessing, planning, managing, and executing complex projects/programs in a wide variety of business and technical domains using AGILE methodology.
• Highly skilled in leading the exploration, analysis, and synthesis of issues affecting the performance of value streams and business processes.
• Facilitated analysis of current state of operations, discovery of a common vision for success based on culture and values with leadership teams, and planning of business and technical solutions required to meet complex and evolving business needs.
• Developed strong skills bringing teams together and introducing AGILE values, culture, principles, and best practices.
• Train and coach teams utilizing Scrum, ScrumBan, XP, Lean and Kanban frameworks to become a high performance teams.
• Other areas of expertise include Process analysis, Compliance, Governance, Enterprise level assessment, and Transformation. Worked in Automotive, Financial Services, Banking, eCommerce, Security, Pharmaceutical, Insurance and Consumer Electronics industries.
• Championing, governing, scaling, and measuring the AGILE framework across the enterprise. Coaches and mentors scrum teams and serves as role of AGILE Coach for the entire organization. Focused leadership position is on evangelizing AGILE values and principles across the organization and to strengthen the AGILE community
• Primarily worked with executive level people and create strategy, roadmap, processes, structures, guidelines, architecture, create communities of practice for AGILE Transformation Program and be the overall Lead on AGILE Transformation Office
• Professional strengths include strong consulting skills, an entrepreneurial spirit and ability to adapt and work effectively in either highly matrixed organizations or loosely structured non-hierarchical client organizations.
• Influence leadership on AGILE principles, best practices, culture, and values on how to build, grow and maintain a thriving AGILE organization
• Significant experience in Roadmap Planning utilizing AGILE methodologies and tools, Project Financial Management, PMO & Business Process Optimization to strengthen accountability and enhance decision making. Proven track record of improving team performance and efficiency to complete projects in allotted timeframe and within budget.
• Effective liaison with project sponsors, managers, technical teams, and end-users. Delivering functional and technical specifications. Estimating project-wide budgets, timescales, and resource requirements. Producing project plans and progress tracking. Analysis expertise including gap, process mapping, cost-benefit analysis, statistics, and impact analysis.
• Adherence to change, configuration and release management processes ensuring all aspects are considered for a successful change to the IS /IT environments for users, customers, and locations.
• Managed multiple large scale, concurrent, and critical project life cycles, with budget from $500K to $20M.
• Delivering savings on operational costs and reducing backlog through use of management tools and methodology.
• Delivery management, Change management, RFPs, and SOWs
• On-site client management, working with senior level executives and stakeholders
• Governing project process for standard performance measurements compliant with CMM level -3
• Resource planning, Portfolio management including talent acquisition, building and managing large cross functional teams.
• Software configuration, environment management, and Release Management. Application architecture, system design, and data modeling
• User Acceptance Testing/Quality Assurance policies and procedure development and implementation

TECHNICAL SKILLS:

Industries: Automotive, Financial Services, Retail Banking, Consumer electronics, eCommerce, Security, and Pharmaceutical.

Project Domain: Program / Project Management / Execution, Risk Management / Mitigation, Quality Assurance (QA) Management, Team Leadership, Application Design, ERP, SAP and Enterprise Application Integration (EAI).

RDBMS & Development tools: Microsoft IIS, Visual Studio, SAP, Oracle, Sybase, MS SQL Server, Oracle designer 2000, Informatica, Redwood, BRIO, ProCalrity, Microstrategy, DB2.

Technologies: XML, HTML, Visual Basic, IIS, COM, Web Sphere, Sun Solaris, Web Logic, DB2, Oracle8i, Linux, Unix, VB, VB Script, SQL Server, C++, Java, Java Script, JSP, Apache.

Dot Net(.Net)Methodologies: Rational Unified Process (RUP), Waterfall, Rapid Application Development, ESDM), Scrum, AGILE, Kanban, Extreme Programming (XP), Lean, Release Planning, Test Driven Development (TDD), Refactoring, Continuous Integration (CI), Continuous Testing (CT), Continues Builds (CB), Automated Unit Testing, Pain Programming.

Application Software: MS Project, Niku/Clarity, Outlook, PlanView, HPM, Microsoft Visio, MS Word, MS Excel, Infusion CRM, Internal CRM application, Salesforce CRM, Lawson, Web EX, Sharepoint, Brio, Rational ClearCase, ClearQuest, RequisitePro, Mercury LoadRunner and Quality Center. Rational Test Suite (RUP, Clear Quest, Test Manager, Rational Robot, Robot J, Clear Case, Request Pro, and Performance Studio)

eTimeTools: Rally, Jira, Clarity, Confluence, Wiki, Sharepoint, Versionone, Microsoft Project Plan.

Other Skills: Developing Business Requirements, Stories, Epics, Test plan, Test Cases and Automated Test Scripts. White and Black Box testing, Integration, Performance, System, Batch Testing, UAT, Web and GUI testing

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr. Enterprise AGILE Transformation Coach / Technical Program Manager

Responsibilities:

• Under the PMO Organization, led the company wide AGILE Transformation initiative in conjunction with AGILE Sponsor team represented by areas of Business, Technology, Marketing, HR, Compliance, IT etc.
• Coached in creating sustainable scaled agility at the organization level by creating, launching, and facilitating Agile Communities of Practice (COPs) every 2 weeks, and Agile Working Groups.
• Coached, trained, and mentored Leaderships, Product Management, AGILE teams (DEV & QA Engineer), and programs in Servant leadership, inspect, adapt, deliver and mature strategies and techniques.
• Conducted various AGILE related training in Scrum/Kanban/SAFe framework, Epic/Story writing techniques with acceptance criteria, Estimating/Sizing, AGILE lifecycle management tool e.g. Jira/Confluence.
• Helped Organization in how to effectively track Enterprise level Portfolio starting from Idea to Conception, Conception to planning and then planning to execution/tracking using Jira/Confluence tool.
• Been an advocate in adopting AGILE best practices and processes; support and contribute to sustainable AGILE practices within the Organization. And, acted as a key participant in establishing future AGILE direction and techniques.
• Been a change agent - Advanced the adoption of AGILE across the organization and be a recognized resource in AGILE competencies.
• Helped organization define an assessment model that was being used to evaluate AGILE maturity on team and organization level.
• Proactively recognized conflict/obstacles; using retrospective sessions, facilitate conflict resolution through collaboration and consensus utilizing Obstacle removal step-by-step process.
• Observing and guiding AGILE teams to become self-sustaining and high performance teams.
• Helped at Organization and Team level define and emphasize on Definition of Done (DOD) criteria on various levels to mark work “Done.”
• Trained and coached next proxy Coaches (Scrum Masters) to advocate AGILE best practices and processes.
• Provided AGILE Training & overview to new team/team members at distributed locations.
• Communicated with Scrum Masters/Product Owners and team members to achieve goals based on customer value
• Conducted bi-weekly AGILE Internal Coaching Council to be consistent training and coaching activities
• Helped team in implementing End-2-End AGILE Operation Model that can help PMO team track progress on release level.
• Helped in DevOps practices/tools in areas such as continuous integration, continuous delivery-deployment, environment automation, release automation, metrics tracking Ability to implement Agile methodologies and work on an Agile-DevOps platform
• Created and evangelized AGILE SDLC and worked with compliance team in making sure control points are addressed.

Confidential, Sunnyvale, CA

Sr. Enterprise AGILE Coach/Technical Program Manager

Responsibilities:

• As an overall AGILE transformation lead, developed implemented and promoted AGILE best practices and standards across the enterprise and AGILE teams. Drove the organization-wide AGILE adoption strategy and rollout plans. Provided solutions for scaling AGILE across projects, programs, and portfolios and improve Application delivery.
• Developed Ruckus AGILE Process (Cookbook), capturing procedure and practices that can be utilized @ the organization level
• Supported development of a leadership engagement strategy as the roles of managers and executives change in the organization.
• Made recommendations regarding processes to adapt, change or discard relating to project and portfolio management.
• Created Training material and provided custom AGILE training for scrum teams, product owners, and scrum masters.
• Helped client teams create great software, through training, coaching, and consulting. Focus on AGILE technical practices. (Test-driven development (TDD), Xtream programming (XP), refactoring, simple design, continuous integration, continuous delivery, object-oriented design, design patterns, etc.
• AGILE Coach for teams and individual role players (Product Manager, Product Owner, Scrum Master, Release Train Engineer, etc.) at various levels of the organization (portfolio, program, delivery) towards improving AGILE process and metrics.
• Lead working groups to meet transformation deliverables such as identifying a standard set project metrics, revising project templates, setting up communities of practice and updating processes.
• Lead AGILE Action Team and Communities of Practice to evangelize consistency required at the Release/Program level execution
• Collaborated with executive leadership team on forming and organizing of AGILE projects and teams.
• Collaborated with PMO to ensure metrics and team measurements are aligned with AGILE practices and principles. Develop, implement and manage team metrics, evaluate team metrics and make recommendations to teams and management for improvements.
• Helped in re-structuring and implementing new AGILE Jira workflow to support AGILE process flow. Developed Dashboard in Jira @ the progress level to show progress on release and individual feature levels for leadership view
• Fostered continuous improvement by the identification and escalation of organizational impediments using Jira tool

Confidential, San Jose, CA

Sr. Enterprise AGILE Transformation Coach / Technical Program Manager

Responsibilities:

• Designed, developed, and delivered a series of Leadership, Scrum Team, Product Owner (PO), and Scrum Master Trainings to support 1000 + resources under Routing Business Unit.
• Mentored and coached 50 Teams (7-10 members in each team) in an enterprise AGILE adoption. Supported the norming of the Scrum Master Community of Interest, strengthened the Scrum Master/Product Owner role. Coached practices for improving backlogs and dealing with team conflicts.
• Coached, prepped, and modeled Obstacle removal process and retrospective facilitation skills for new Scrum Masters and PO.
• Helped organization to scale AGILE adoption by developing AGILE Governance and Playbook at Enterprise level.
• Designed, developed, and implemented AGILE Adoption and Maturity Model that allows Leadership team to access each team and provide support in areas where teams are lacking AGILE adoption and maturity.
• Trained new Product Owners on their roles and on backlog development and management skills.
• Helped Engineering and QA teams include best practices and tools to allow team to be a high performance team.
• Designed, developed, and modeled Portfolio Management using Rally and have an end-2-end tracking solution built in Rally.
• Provided Rally Training to 1500 + resources on how to manage Portfolio Items, Features, Stories, task, and Releases within Rally.
• Helped HR in designing, developing and implementing new AGILE Roles and Responsibilities and career goals.

Confidential, Santa Clara, CA

Sr. AGILE Coach / Technical Program Manager

Responsibilities:

• Responsible for planning and executing, challenging and complex webOS related projects with the help of both traditional project management and AGILE processes and tools.
• Managed multiple SCRUM teams acting as an AGILE coach/mentor, as a SCRUM master and iteration manager for the Development teams while handling roadmap/program level cross-functional responsibilities.
• Project ownership through full lifecycle (planning, scoping, resourcing, budgeting, execution, project delivery)
• Work hand-in-hand with Product Management to define requirements and implementation using AGILE best practices and delivered product successfully to CES Initial release of the product.
• Managed project implementation, quality, schedule, and in budget. Report project statuses based on vision and mission of projects and communicate to internal/external stakeholders.
• Coordinate and guide various teams in multiple geographical locations (India, Korea, Ukraine, and US) to follow the AGILE implementation guidelines and managed scope effectively with the success of delivering scope 98% of the time per Sprint.

Confidential, San Jose, CA

Sr. Technical Program Manager / AGILE Coach

Responsibilities:

• Helped managed delivery of Application Platform, a consistent collection of services, exposing the breadth of Confidential ’s business capability in a way prescribed by a set of governed precepts, standards and processes, to be consumed for creating compelling consumer experiences.
• Designed, developed, and delivered a series of facilitative leadership training for an AGILE leadership team with multiple Scrum Teams reporting to them. This included topical skill briefings, a full day of integrative scenario-based practice, and one-on-one and group coaching as necessary.
• Designed, developed, and delivered a full day of “Scrum Immersion” training for leaders in an AGILE-aspiring organization and their peers in non-AGILE-aspiring parts of the organization. Training improved the collaboration between leadership, development and quality organizations.
• Coordinated product implementation efforts across 10 developer platform scrum teams each consisting of 7-10 team members, and/or across teams that includes Risk, Legal, marketing, sales, distribution, regional and external resource groups to ensure program delivery as part of one product line.
• Organized and lead Release Planning for a delivery group of multiple scrum teams assigned to a product or product feature group resulting in the creation of a product roadmap. Ensured all teams aligned with external corporate planning expectations.
• Managed appropriate Scrum of Scrums sessions across AGILE teams to establish interdependencies and eliminate significant roadblocks.
• Facilitated Design, Roadmap, and requirement implementation traceability and E2E Product Demo review sessions.
• Managed major collective activities, issues, and risks across AGILE teams in support of the program.
• Ensured measureable KPIs are developed for the program, and that they align to the overall KPIs for the product.
• Managed stakeholder communication regarding Release Plans and Release deliveries. Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
• Managed Release notes and published them to internal and external audience.
• Identified and addressed program impediments including proper escalation to individuals/groups as needed
• Regular cadence with each Scrum Master for retrospectives and commitment to improvement
• Advocated AGILE management process and protocols based on Confidential PMO Transformation team.
• Contributed and demonstrated a solid understanding of product vision and roadmap pertaining to program
• Worked on defining Program level Success Metrics. C program success metrics. Ensures project success metrics are aligned and rolled-up to the program. Identify team improvement opportunities and look externally for best practices.
• Manages Program Communication: Ensure effective communication within the engineering team and between the project team and other engineering groups. Proactively identifies and communicates impacts to internal and external stakeholders.
• Communicate program status to management and executives on a regular basis in both formal and informal environments.

Confidential, Mountain View, CA

Sr. AGILE Program Manager / AGILE Coach

Responsibilities:

• Partnered with senior leadership to improve an Enterprise AGILE adoption in a multi-national organization.
• Made recommendation to the client’s Scrum Master hiring process to improve the quality of Scrum practice across the division.
• Coached a Scrum Masters and Product Owner management level leadership Scrum Team as they adopted Scrum to improve strategic execution within the IT organization.
• Established the QA team and collaboratively designed associated software development workflows under AGILE Model.
• Launched a highly successful Scrum Team and coached them through their first successful sprint. Follow up with the Scrum Master indicate continuous improvement by the team along an organizationally acceptable trajectory.
• Led a team of 8 project managers, and was responsible for crafting strategies to effectively manage all aspects of the entire program portfolio using AGILE methodology. Planned and managed annual capital investment budget of up to $5M.
• Served as the Scrum Master for 4 teams consisting of 5-7 team members. Facilitated Backlog Grooming, Sprint Pre-planning, Capacity Planning, Tasking, Release Planning, Sprint Planning, Retrospectives, and coordinated production deployments.
• Fully accountable for the entire program life cycle from initiation to production release.
• Created and managed project schedules. Identified dependencies and critical paths.
• Facilitated project kick-off and status meetings with team members to review project progress including deliverables and action items.
• Proactively identified and tracked issues and risks and communicated those to stakeholders
• Communicated project status and key milestones to stakeholders
• Coordinated cross-functional team alignment and maintained a continuous communication flow within the teams
• Managed changes in priorities and adjusted scope/schedule/budget accordingly by working with Portfolio Management team.
• Ensured compliance with all program management processes and procedures.

Confidential, San Jose, CA

Sr. Technical Program Manager / AGILE Coach

Responsibilities:

• Coached nine Teams in an enterprise adoption, supported the norming of the Scrum Master Community of Interest, strengthened the Scrum Master and Product Owner roles and coached practices for improving backlogs and dealing with cross dependencies within teams.
• Business Transformation & Process Improvement: Invigorated delivery process by establishing the Project/Portfolio Management Office to support both AGILE and Waterfall environments. Established processes for overall PMLC and SDLC. Implemented PMO governance and policies, establishing controls and KPI reporting. Established the Systems Analysis group and initiated a formal QA group. Streamlined management of global cross-functional projects.
• Leading a team of 13 project managers under the program who are situated locally in San Jose, China, and India. Responsible for the general administration of the PMO to ensure smooth running of the program management office ensuring that all requests and assignments are completed in a timely fashion and within delivery expectations.
• Performed Backlog Grooming, Sprint Pre-planning, Capacity Planning, Tasking, Sprint Planning, Resolved Impediments, Retrospectives, provided Sprint, Release Burn down, Burn up charts, Velocity calculations, Sprint Demos, Release Plans, facilitated Scrum-of-Scrum and coordinated deployment.
• Provide mentoring and guidance on project initiation activities and due diligence activities from inception to approval.
• Prepare project management and PMO level reports and maintain PMO dashboards. Work with project managers and project sponsors to ensure reports, dashboard information, and project documentation are accurate and up-to-date. Provide guidance and assistance with obtaining approvals on project deliverables.
• Serve as a liaison with project managers, project sponsors, IS managers and leaders on resolving critical issues and providing added support as appropriate.
• Developed and assisted other project managers to project budgets/financial planning as required.
• Assist with the development of SOW, RFI and RFP documents as needed.

Confidential, Irvine, CA

Sr. Project Manager / Scrum Master

Responsibilities:

• Coordinated and managed work for 15 - 20 cross-functional teams spanning engineering, DBA, programming and QA groups, both off-shore and on-shore that are responsible for ecommerce operations and new initiatives of the bank.
• Assisted & managed projects plan, test plan, project templates, test document templates, use case templates, requirement types, and traceability relationships.
• Manage the deployment of infrastructure and software components for Retail Bank Technology.
• Responsible for developing the implementation/deployment, rollback and contingency plans based on SOX requirements, status communication, and detailed project plans as well as maintaining all application and deployment document deliverables.
• Performed risk assessment and formulated migration plan for the projects.
• Tracked costs and efficiencies. Monitored delivery performance and accelerated decision cycles to operational cost reductions of 20%.
• Assisted/Mentored the entire team in following industry wide SDLC standards and policies. Managed policies and procedures based on Sarbanes-Oxley (SOX) and other banking compliance procedures.
• Involved in hiring new resources (Project Coordinators, Developers, Test specialist, UAT Analyst). Prepared and conducted performance reviews, future goals and objectives and salary reviews.
• Streamlined business processes and optimized procedures, improving SLA’s and third party service contracts.

Confidential, Torrance, CA

Sr. Program / Project Manager

Responsibilities:

• Responsible for leadership of project team of 30 - 35 team members, embracing resource allocation, co-ordination of roles and responsibilities for implementation & support.
• Successfully managed and implemented 18 different releases from Inception to production deployment.
• Managed policies and procedures based on Sarbanes-Oxley (SOX) procedures.
• Developed project plans for various project releases. Ensure that the project schedule is adhered to and the work is completed according to the schedule.
• Actively involved in new Project WBD (Wide Band Delphi) estimations process to size the project and effort required for overall project.
• Work closely with business users and development team in identifying and document critical business process. Guide complex activities associated with user acceptance testing.
• Created complex production deployment test plan and strategy to implement 24 distributed applications and 15000 mainframe programs across other departments including, parts, customer services, and Financial Services.
• Created and managed 24x7 deployment support team to address any deployment related issues or any production issues encountered for first month after deployment.
• Worked with QA Manager, Development Manager, and other Project Managers to perform trend analysis, metrics gathering and process improvement analysis
• Responsible for ensuring automation initiatives are carried out and providing guidance in the area of automation of test tools. Improved testing strategies with the introduction of internally developed Test Harness tool and Data-Compare process, which increased efficiency and cut testing cost by 25%.