EXPERIENCED BUSINESS ANALYST/PROJECT MANAGER

15 years’ of combined experience in Project Management and Business Analyst with a history of seamlessly orchestrating complex implementation and project developments with budgets of up to $2 million. Proficient in building and managing sponsor relationships for services and products, including negotiation and administrating business requirements, deliverables, and work statements. Reputation for improving efficiencies, standardizing processes and exceeding corporate objectives.

Areas of Expertise

• Project management, analysis, implementation, tactical/strategic planning, QA, resource management, Six Sigma, budget planning/administration and cost control skills
• Cross functional project management across multiple groups including National Account Services, Comprehensive Outsourcing Services, Legal Services, IT/development, Call Centers, Mission Critical, Networking and Storage groups
• Advanced skills in MS tool (Excel, Word, PowerPoint, Project and Access); Siebel, PeopleSoft and Enterprise
• Recognize leadership ability utilizing effective communication and partnering techniques to motivate diverse teams
• Leadership qualities include integrity, attention to detail, timeline sensitive and goal oriented
• Sharp analysis and decision making skills
• Ability to thrive in a fast pace environment and work with all levels of management, across countries and regions
• Ability to influence and drive change across functions and geographies at multiple levels
• Extensive focus on support delivery programs, process analysis, process re-engineering, change management and off-shoring
• Excellent team work, analytical, presentation, motivation, organizational, written and verbal communication skills

EXPERIENCE

Confidential, Alpharetta, GA 2006 – 2009
Lead Business Analyst

• Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.
• Mentored teams in methodology, consulting and encouraged best practice in project planning.
• Managed and perform the process for Statement of Work, RFPs and contract creation to secure new and follow-on work.
• Proactively managed systems development, implementation and risk via the use of SDLC.
• Directed the development and implementation project for testing the TotalPay Card program, working with cross functional team of marketing sponsors, programmers, trainers, SDMs, RMs, process engineering, and scriptwriters to meet program objectives.
• Developed HR Solution for vendors utilizing practitioner portals.
• Developed, defined and documented project objectives, procedures and business requirements.
• Established 65 standardized operating procedures and implemented project standards/methodologies to meet SAS70 audit requirements, trained teams and management on procedures.
• Performed problem management, risk analysis, root cause analysis and resolution for security breaches.
• Provided assistance to the IT organization by troubleshooting, resolving problems and explored opportunities for enhancement and improvement.
• Assisted management in project tracking by providing regular, comprehensive status reports on work progress.
• Responsible for analysis, functional design, QA, testing support, process documentation, training and implementation of IT research and development projects.
• Created and maintained an effort-driven project schedule for each project by identifying and monitoring overall project timeline/milestone, task, resource/dependencies and critical paths.
• Controlled and tracked project performance, time allocation, cost and quality by evaluating project progress, conducting regular brainstorming sessions and status meetings.
• Coordinated with UI Design and IT Architects to ensure that all requirements artifacts are complete and approved.
• Worked closely with sale/marketing teams to develop sales collateral, tools and training.

Confidential, Alpharetta, GA 2000 – 2006
Project Manager/Operations Engineer

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Built credibility, establish rapport, and maintain communication with stakeholders at multiple levels.
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic.
• Presented periodic Dashboard reports on the current program, future opportunities and client issues.
• Coached, mentored and lead personnel within a technical team environment.
• Provided high-level support in developing and implementing Mission Critical initiatives.
• Manage aspects of project lifecycle by initiating, planning, scheduling, controlling, and closure to projects.
• Developed multi-year product roadmap and business plans.
• Planned, conducted and directed the analysis of business problems to be solved with automated systems and applications.
• Partnered with users to identify, evaluate, and develop systems and acceptance testing; and created specifications for systems to meet business requirements.
• Partnered with development and IT to define requirements for acquiring, developing and/or enhancing application solutions.
• Defined, developed and implemented quality initiatives to improve the Mission Critical business processes.
• Analyzed and managed performance management for service levels and metrics.
• Responsible for all internal activities and product development.
• Lead continual process improvement activities.
• Facilitated cross-functional linked teams to address business, system and applications issues.
• Provided consulting and operational guidance in process standardization.

Confidential, Kennesaw, GA 1995 – 2000
Production Engineer

• Provided overall leadership and strategic/tactical direction to the organization.
• Analyzed complex user information flows and needs.
• Identified and developed alternative procedural and systematic solutions to problems.
• Worked to standardize processes and facilitates the sharing of best practices.
• Defined requirements for acquiring, developing and enhancing application solutions.
• Evaluated and made recommendations on specification for new tools/applications to.
• Served as the primary interface between user representatives, IT, and development teams to design and implement plans to test all system releases.

Confidential, Kennesaw, GA 1993 – 1995
Business Analyst

• Worked with IT and user community in defining reporting needs and user capabilities for system application and disaster recovery plans.
• Provided local and remote end-user support for functional applications software and business processes.
• Provided on-line end-user support for applications by answering and troubleshooting complex user and technical problems.
• Participated in the definition of requirements for developing or enhancing application software and other process tools.
• Assisted the functional management team in process improvement activities.
• Documented process documentation, training material and trained users on how to effectively use applications.
• Implemented application test plan and assisted with installation.

EDUCATION

Bachelor of Arts, Business Administration