SUMMARY:

• Confidential is a Senior Information Technology Infrastructure and Software Development Manager with 10+ years of hands on Program and Project Management experience managing multiple concurrent moderate to large ($1M to $11M) sized projects.
• Sue manages software application, infrastructure and deployment projects by using a formal project management methodology; Project Management Institute standards and terminology (PMBOK). She has successfully executed and lead several managers through all project management phases: initiation, planning, executing, controlling, and closing.
• She adheres to Project Management Office (PMO) policies, procedures, and methodologies and assists in establishing and improving them.
• Sue has managed projects in the following industries: automotive, manufacturing, healthcare, claim processing, and financial. Applied CMMI, Process Improvement, Manufacturing Processes, Lean Manufacturing, JIT, Warranty, Software development and deployment (SDLC).
• Sue has managed the Enterprise Infrastructure Program describing an $11 Million 14 - month program to deploy connectivity from corporate headquarters to each Dealership.
• Sue managed eight deployment teams consisting of 8 project managers, 8 advanced systems engineers, 8 system administrators and 16 desktop systems engineers to install and support the Consistent Office Environment Product Line for Delphi Headquarters and 8 Delphi Divisions.
• Sue managed an $8 Million project with 11 direct FTEs and 135 FTE-matrix (830 man/months) projects which deployed IT Hardware, Infrastructure and delivery projects through all phases of the Systems Development Life Cycle (SDLC), Product Life Cycle Management (PLM) and Supply Chain Management (SCM).
• Sue managed the Single Sign-On (SSO) production support project team of eight that provided SSO functions to 11,000 active users via 11 servers and 3,500 devices at four hospitals.
• Sue applied her Intercultural experience and managed the international Regional Program Managers and their functional team members to define a common deployment plan that was executed globally across six regions at more than 100 sites to archive unsupported hardware and software.
• Sue conducts strategic planning sessions to assist with documenting business roadmaps and strategic prioritized goals. She develops detailed plans and schedules, follows Supply Chain Management (SCM) and incorporates team member input which increases team member responsibility and accountability while decreasing risk and communication acceptances delayes.
• Sue coaches, mentors and develops individuals on the project teams and provides feedback on performance to their leaders.
• She monitors project metrics for significant deviations in quality, cost, or schedule.
• Sue oversees client and customer relations to ensure service expectations are developed and met.
• Sue is a US citizen residing in Southeast MI. She is available for a face to face interview and eager to begin working with you.

TECHNICAL SKILLS:

• CIMS, Status, Issues, Risks, Forecast & Variance Reporting
• Enterprise Project Management Server
• PWA, MSP tasks, workplans
• Resource Management
• SAS - Business Object Reporting
• Crystal Reports
• JIRA-Requirements
• Agile, Scrum, Sprints, Kanban Board, Waterfall
• Common Services
• Production Office
• Access Control
• Adobe Acrobat
• Documentum (EDR)
• Enterprise Access Control
• Enterprise Content Management (ECM)
• GLPD
• HTML
• Hudson
• InfoSphere 8.5 iRise Application Simulator
• J2EE / Java / STRUTs
• Java Beans & Servlets
• LDAP
• Metadata
• MOSS (SharePoint)
• MS Office Suite: Excel
• MS Outlook
• MS PowerPoint
• MS Project and Enterprise MS Project
• MS Word
• .Net
• Omniture
• PACS
• Page Builder
• Page Builder
• PeopleSoft
• PET / SEP
• Photo Suite
• PowerPoint
• Scrum
• SDLC / SDP / SDM / PMBOK
• SalesForce
• SharePoint
• Subversion (SVN)
• Team Center
• TrackRecord
• Windows 2016

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

IT Project Manager

Responsibilities:

• Managed Project budgets; updated monthly forecasts, planned and tracked actuals (labor and non-labor), reported variances with rationale and updated monthly forecast as appropriate for Agile web development projects; such as Transparency, Member Out of Pocket and Public Retail.
• Created and managed Project and Base Workplans and Staffing plans.
• Supported Application Owner, Portfolio Owner and Program Delivery Managers.
• Participated in Agile, Scrum, Kanban and Waterfall project meetings.
• Created Executive Digital Experience Weekly status reports. Updated issues and risks.
• Assisted new team members with new employee start-up, process and security access information.
• Assisted IT Managers with adhering to Confidential EPM processes and tools such as: CIMS, PWA, MSP, SharePoint, conference room scheduling, Skype, Web-Ex, softphone, etc.

Environment: MS Windows 2016, MS Office Suite, MS Project, Enterprise MS Project (MSP), Project Web Access (PWA), Crystal Reports, SAP, SharePoint, WebEx, Business Skype, IM, CIMS, JIRA, etc.

Confidential, Detroit, MI

Senior IT Project Manager

Responsibilities:

• Managed marketing and sales analysis, planning, scheduling, monitoring and managing several concurrent projects while providing vendor application support and user training.
• Managed web site development projects and security system deployments using Agile.
• Managing Request for Information (RFI), Request for Quote (RFQ) evaluation and proposal selection.
• Managed hardware and software selection, integration and deployment.

Environment: MS Windows, MS Office Suite, MS Project, Symantec, Norton, Adobe Acrobat, Photoshop, Paint, Page Builder, Visual Composer, Android, iPhone, Drone, V2T, GoToMeeting, Teleconference

Confidential, Detroit, MI

Enterprise IT Technical Project Manager

Responsibilities:

• Contracted through Digital Intelligence Systems Corporation ( Confidential )
• Served as Project Manager for Enterprise Information Protection and Security (IPS) and Enterprise Customer Information Service organizations (Energy Optimization Marketing Campaigns & Result measurement reporting).
• Managed the proof of concept (POC) and Upgrade SSL VPN Juniper 7.1 project including the integration and testing with Entrust 9.3, SiteMinder 6 & 12 and Juno Pulse.
• Planned, scheduled and monitored several concurrent projects while providing vendor management, business partner management and application support team management appling Agile Scrum.
• Planned and managed several concurrent Confidential Enterprise Information Protection Services and Customer Information Service organization projects.
• Managed the Symantec Endpoint Protection (anti-virus) upgrade and deployment projects.
• Planned and managed the IT Security Vulnerability Remediation Compliance Project spanning 55 sites and resolving 31 issues.
• Managed proof of concept (POC) and replacement of Nortel VPN with Cisco AnyWhere.
• Planned and managed several Energy Optimization Marketing software development and delivery projects with continued ongoing support appling Agile Scrum.
• Planned and managed several concurrent Renewable Energy development and delivery projects (Wind farms, establish - lease Payments) while maintaining system support.

Environment: MS Windows, MS Office Suite, MS Project, Lotus Notes, Documentum Enterprise Document Repository (EDR), SEP, IAM, Remote Access, TRAC, SDM, CTE, Conference Bridge

Confidential, Farmington Hills, MI

Infrastructure IT Project Manager

Responsibilities:

• Managed the Ambulatory Confidential Specialty Best Practice Design Implementation Project.
• Planned, organized and facilitated Specialty Physician Best Practice Design (BPD) teams for Out of the Box (OOB) system review and best practice design for Specialty Practice operational utilization.
• Completed Cardiology Specialty Practice workflow and NG system analysis, design, production code updates appling Agile Kanban & waterfall.
• Influenced Trinity Health organization design: in corporate NG Partnership for influence of future product releases, system experts, centralized support hot lines (system, workflow processes, deployment and Q&A).
• Conducted stakeholder approval and status meetings.
• Managed Risk plans and Issue resolution.
• Mentored and established Specialty team processes to successfully design, install, configure, test, approve and institutionalize change requests.

Environment: MS Office Suite, MS Project, GroupWise email, Enterprise Content Management (ECM), NextGen Electronic Health Records ( Confidential ), NextMD, Cerner, Empire Time (ET), Centra

Confidential, Detroit MI

Senior IT Project Manager

Responsibilities:

• Managed the Deploy Suite of New Data Management Dictionary Tools (InfoSphere 8.5) Project.
• Planned for success by dividing the project into two phases; Phase 1-Deploy Business Glossary and Metadata WorkBench and Phase 2-Deploy the remaining portion of the software tool suite. Phase 1 was managed with SDP Lite processes and Phase 2 was planned with SDP processes.
• Conducted stakeholder planning and status meetings. Reviewed Risk plans and Issue resolution.
• Drafted Phase 2 project plan.
• Established two (Lab and Production) environments for the Off the Shelf product installation (COTS).
• The team successfully installed, configured and conducted User Acceptance Testing.

Environment: MS Windows, MS Office Suite, MS Project, Lotus Notes email, SharePoint, People Finder, IBM's InfoSphere 8.5, SDP 10.2 WebEx, Meet Me Lines (MML)

Confidential, Dearborn MI

Senior IT Project Manager

Responsibilities:

• Managed the Extended Service Business Document Capture and Workflow (DCW) Project and assisted with planning the Extended Service Business future systems vision.
• Managed the Request For Information (RFI) and Request For Quote (RFQ) evaluation processes that were completed with four vendors. During the RFQ process a "what-if" session was conducted which resulted with the needed to add investigate and perform RFQ activities with two more vendors.
• Managed the development of several SEER estimates that were completed for a budget neutral final solution recommendation.

Environment: MS Windows, MS Office Suite, Outlook email, SharePoint, Clarity, DORF, eTracker, IBM's Acenza & FileNet, EMC's Documentum, Adobe, SDM, WebEx, NetMeeting

Confidential

Project Manager

Responsibilities:

• Managed the Confidential and Confidential web site incentives, offers, promotions, redirects, tagging, metadata and maintenance projects.
• Established the integrated USA and Buenos Aires, Argentina (Global support) operating team procedures.

Environment: MS Windows, MS Office Suite, JIRA, Subversion (SVN), Hudson, HTML, Java, Flash, Outlook email, Skype, Collaborative posting portal

Confidential, Detroit, MI

Technical Project Manager

Responsibilities:

• Managed the plan, define and design phases of the Collaboration Program which consisted of three projects: My Sites, Search and Site Registration.
• Led 10 clients through business, functional and system design sessions to analyze and design MOSS (SharePoint) out of the box (OOTB) and .NET custom code solutions to solve their business goals.
• Managed requirement details in Confidential ’s System Development Process (SDP) document format and iRise which allowed Confidential to send these detailed requirements and designs to vendors for construction and implementation bids.

Environment: MS Windows, MS Office Suite, MS Project, Outlook email, Tele-Conferences (MML), Live Meetings, Software Development Process (SDP v 10.1), GLPD, LDAP, AD, Autonomy, Search Center, People Finder, Org Manager, iRise Application Visualization Simulator, Team Center, Enterprise SharePoint web application implementation and integration (MOSS, .net, SQL and Java)