SUMMARY:

• Strategic global Program Management Leader with multi - industry experience and a great motivator in achieving business goals.
• Solutions driver who bridges the gap between business, marketing, and technology with record of efficiently handling concurrent, large and complex projects.
• Experience working in multi-disciplinary/multi-site environments; balancing resources, budget, timing & quality of outcomes.
• Leader over IT projects setting up, empowering, and directing PMO team members to develop high-quality programs that align with business objectives.
• Maintain portfolio roadmaps, manage workloads, define deliverables, mentor resources, and conduct release reviews (feasibility, technical, clinical, readiness).
• Numerous awards for high-productivity, quality, and managing customer relationships.
• Well-respected and hand-picked by executives to turnaround underperforming and risky programs.

COMPETENCIES:

• SAFe/Agile & Waterfall Conflict & Change Management Staffing & Resource Management
• Risk & Issue Management Digital Program Management Turnaround Operations
• Cost/Benefit Analysis Financial Analysis/Modeling Stakeholder Management

PROFESSIONAL EXPERIENCE:

Senior Program Manager/Agile Consultant

Confidential, OH

Responsibilities:

• Led a team of program managers, process improvement, and senior consultants in executing time-sensitive (16+ concurrent) programs & delivering optimized (8+ complex) process maps (used: SIPOC, Kaizen, 5Ws).
• Created Manufacturing/Operations protocols for restricted inventory movement resulting in $71M of recovery
• Collaborating with the finance team and HR to map headcount forecasts into budgets and track spending in SAP for the whole organization (200+ resources); trending up to 5% favorable to a $40M budget.
• Partnering with procurement, functional managers, and suppliers to reflect consultancy needs into Letter of Engagements (LoE) and Statements of Work (SOW); hired 27 consultants and co-employees in 9 months.
• Provided consultation and coaching on Agile best practices; team reported increased productivity & alignment
• Supported the business entities in addressing analytics challenges. Realized 18% efficiency from integration into a common reporting platform (used predictive & analysis modeling).

Senior Agile Program Manager/Coach

Confidential, Dallas, TX

Responsibilities:

• Managed the PMO staff in a structure of global Agile program/project managers, realizing up to 20% efficiency from consistent deployment of PMO processes and using metrics/KPIs in a cloud-based Digital Dashboard.
• Directed programs with up to $35M budget for infrastructure & application systems (including Digital programs) from concept to completion. Programs delivered within the budget and the planned resources.
• Managed multi-site Agile scrum teams (120+ engineers: designers, developers, testers, DBAs, UI/UX, tech writers, build masters) in developing features (e.g. Meaningful Use 2, Account Summary, and ICD-10).
• Led the cross-functional team thru the Change Control Board for scope management and prioritization; increasing efficiency by 15% through the reduction of the number of service packs and patches.
• Promoted a high degree of influencing & virtual collaboration across 7 US & India sites and close interaction with cross-functional organizations (e.g. Product Management, DevOps, Services, Marketing, Manufacturing, Supply Chain, Sourcing, Compliance, and Regulatory), resulting in successful releases within the target dates.
• Coached lean-Agile principles and frameworks empowering and directing the scrum teams towards self-organization and collaboration/ownership; eliminated bottlenecks increasing overall efficiency by up to 20%.
• Led the Defect Management Review Board in prioritizing the defects; resulted in a quick turn-around in addressing high-impacting issues and providing quick relief to the customer base.

Environment: QMS, Rally, JIRA, Clarity, QC, CQ, SDLC, Agile, SAFe, LEAN, FDA, CAPA, DevOps, Analytics, Azure.

Release Train Engineer/ Senior Program Manager

Confidential, Dallas, TX

Responsibilities:

• Spearheaded the deployment/adoption of Agile Scrum/Kanban in 9 months; appointed by senior executives as the first-ever SAFe Release Train Engineer (RTE) and acted as the servant leader running Agile ceremonies: planning, Backlog grooming, demo, Scrum Of Scrums (SoS), Retro of Retros (RoR), and coaching best practices such as Continuous Integration/Delivery, Automated Testing (TDD, BDD), Effective story writing.
• Integrated Agile with SDLC and business milestones thru the creation of concise streamlined guidelines and checklists for the Definition of Ready (DoR) and Definition of Done (DoD); realized 18% increased efficiency.
• Managed the escalated customer issues (CRM) thru the delivery of Service Packs & hot patches that provided relief to the installed base (4000+ customers); transformed escalations into improvement opportunities that turned customers into advocates - recognized for turning the corner of the customer base in 10 weeks.
• Realized 15% efficiency from overseeing the development, and automation/DevOps for NPI features (e.g. Financial Dashboard, 5010) and upgrades to the latest platforms/3rd party tools; retiring & mitigating the risks.
• Developed a set of governance processes & metrics that enabled data driven continuous improvement. Nominated for championing Process Simplification; realized 20% productivity increase by improving business processes and eliminating waste in the software release cycle (LEAN - Value Stream Mapping).

Environment: QMS, Rally, JIRA, ALM, CQ, Oracle, SQL, SDLC, .NET, DevOps, CAPA, ERP, LEAN, Agile, SAFe

Senior Software Engineer

Confidential, Dallas, TX

Responsibilities:

• Developed an innovative CDMA Wireless solution that enabled voice calls to survive on hardware & software faults; increasing customers’ networks robustness (99.999%) & reducing operating costs by 30%.
• Drove requirements, architecture, design, coding, testing, and performance for voice, IP and DSL/ATM features for real-time embedded systems. Considered Time-To-Market & increased footprint by 15%.
• Led the organization thru external audits by creating/deploying a streamlined QMS, and conducting internal audits. Awarded a recognition plaque for outstanding contributions to ISO9001, CMMI Level 3, and Trillium.