Summary of Qualifications

PMP-certified project manager with extensive experience in IT application deployment, performance management, and web marketing. Experience in Information Technology, Insurance, Banking, Marketing, Non-Profit, and Legal industries. Adept in many project methodologies, including waterfall, RUP, Agile, Prince 2, and others. A team leader with excellent customer service skills and a solid understanding of business issues and priorities. Active in the professional and business community.

Experience

Confidential. Cleveland, Oh August 2004 - present 
Project/Program Manager. Primary focus on management of IT projects, establishment of project office, and application and delivery of corporate websites. Recent engagements:

Online Banking 
Responsible for the analysis, management, and delivery of enhancements to a large financial institution’s online banking application. Responsibilities included eliciting and refining requirements, interacting with project sponsors, and establishing a project plan and budget.

Project Office
Established a project office for a consortium of business and civic leaders dedicated to promoting sustainable business practices for their respective companies. Developed a master project plan, templates, and methodologies by which to manage the project portfolio. Organized several large-scale events (fundraisers, symposiums, etc.) to promote the consortium’s objectives in the business community.

Merger/Acquisition Projects 
Responsible for the evaluation, re-branding, and integration of acquired companies’ entire web presences. Managed all aspects of the integration including budget, project plan, resource allocation, requirements gathering, and marketing. Created methodology for future integrations.

Telecom Project Management 
Directed several initiatives for a major insurance company’s Telecom division. Was responsible for the management and deployment of multiple systems supporting the company’s help desk and customer service divisions.

Interstate Banking Conversion
Directed the enhancement of applications supporting the Asset Management department of a large financial institution to align with new interstate banking regulations. Responsible for all aspects of the conversion including budget, project plan, requirements gathering, and resource allocation.

Website Design 
Responsible for the design and deployment of websites for small companies across several industries, including advertising, editorial services, and corporate speaking services.

Project manager for technology-related projects across a variety of platforms and clients. Major projects:

NationalCity.com Enhancements 
Managed and delivered a series of initiatives to enhance the online experience by offering products and services specific to individual customer’s demographics, geographic location, etc. Responsible for working with the client to elicit requirements and identifying opportunities for enhanced functionality and their potential impact to the site’s industry rankings. Utilized usability principles to help design a user-friendly interface and page flow. Documented both current and future state workflows and Use Cases.

Website Integrations
Responsible for the analysis and disposition of each acquired institution’s website(s). Performed extensive analysis of websites and facilitated the integration of existing vendors and third parties.

Web Infrastructure
Led initiative to migrate all e-commerce web servers to a Windows 2003 platform, a multi-million dollar project. Supervised several teams, each responsible for a component of the migration. Responsible for the development and maintenance of all project plans, estimates, budget management, and solution delivery.

Confidential Cleveland, OH Oct 2000 – March 2001 
Assisted in the establishment of this IT management consulting company. Primary responsibilities: 

Website Development and Financial Management
Designed and deployed a marketing concept that included company logo, brochure, and website. Documented the company’s transactions using QuickBooks software.

Project Management 
Responsible for the analysis and documentation of operations processes for a major aerospace consortium. Leveraged operational documentation to develop new project methodologies to enhance overall portfolio management. 

Web application developer and project manager for this IT consulting company. Primary responsibilities:

Web Development
Involved in the design, development, and management of business-to-business web applications for internationally recognized clients. Developed components of this application and managed the integration of all solution components.

Project Management
Became the primary client contact and assistant project manager for the business-to-business web application. Responsible for validating client requirements and incorporating them into the application.

ConfidentialColumbus, OH Jun 1999 - Sep 1999
Intern. Primary responsibilities:

Designed, coded, and wrote material for the new Vendor Management intranet site. Consolidated monthly contractor reports into one database. Developed a system-wide database that catalogs and monitors the status of all of the workstations. Facilitated meetings with contractors and processed their requests, including personnel placement and billing rate negotiation.

Confidential Athens, OH Sep 1998 - Nov 1998 
Intern. Primary responsibilities:

Client Management and Case Research
Interviewed clients as they prepared for a pre-trial hearing. Wrote legal briefs based upon those interviews. Researched case law in order to prepare a proper defense argument.

Education

• BBA, Management Information Systems
• Additional Major: Business Pre-law

Certifications/Computer Skills

• Certified Project Management Professional
• MS Office Tools: Word, Excel, PowerPoint, Project, Access, Visio, Sharepoint
• Development Tools/Languages: Primavera TeamPlay, Clarity Workbench, QuickBooks Pro, Dreamweaver/Adobe Suite, Flash, Web Trends ASP, HTML, SQL, FrontPage, Visual Interdev