PROFESSIONAL SUMMARY

I am a strategic, results driven Project Management Professional (PMP), with over 17 years of experience, including:
Business Management, Strategic Planning and Process Improvement:
Program and Project Management; PMO Planning, Development and Implementation; Policy and Procedure Development; Process Reengineering and Capability Maturity Model Integration (CMMI) Process Improvement; Change Management; Risk Management; Quality Control
Technical Management and IT Development:
IT Management; Software Development Life Cycle; Quality Assurance; IT Roadmap Planning and Strategies
Stakeholder and Team Resource Management:
Stakeholder Management; Resource Negotiating, Forecasting and Management; Project Team Development and Management; Executive and C Level Relationship Building; Team Mentoring and Coaching
I have a collaborative and influential management style with excellent negotiation and communication skills. I am a relationship builder with a keen focus on building inter-disciplinary bridges. My transferable skills include the ability to:

• Skillfully MANAGE simultaneous, complex projects to successfully achieve business objectives
• Effectively COORDINATE and communicate across multiple disciplines, projects and programs
• Rapidly COMPREHEND requirements to assume leadership during any phase of a project life cycle
  
• Decisively INFLUENCE critical team, senior and executive level resources to ensure project delivery
• Creatively DEVELOP policies and procedures to improve process and align with business strategies
• Proactively PERFORM Root Cause Analysis to resolve and mitigate issues and risks
• Firmly and sensitively RESOLVE resource and team conflict
• Efficiently STRATEGIZE and implement the PMO methodology and best practices

• PMBOK, SDLC, Agile / Scrum
• Project Planning/PMO Development
• Communications Management
• Process Improvement/Reengineering
• Customer Interaction / Relationships
• Resource Management
• Six Sigma / Tollgate Checkpoints
• Business & Technical Documentation
• Integration Management
• Team Morale / Conflict Management
• Time & Cost Management
• Change Management
• RFP Development
• Quality Control & Risk Management
• Contractor/Vendor Mgmt

INDUSTRY EXPERIENCE

Fortune 100; Marketing, Insurance; Healthcare; HMO/Medicare; Pharmaceutical; Big 4; Finance; Information Technology; Higher Education; Public Education; Financial Aid; Telecom; Energy; Audit, Compliance & Investigation; Call Center

• MS Project Server 2010, Sharepoint 2010, MS Project 2010, MS Excel/Word/PowerPoint/Visio, Daptiv, Visual Studio Team Foundation Server, Visual Source Safe; Basecamp, Documentum; Odyssey; ProSAM; SAFE; Primavera; Bugzilla; NetSuite; SnagIt Studio
• ASP.NET, VB.NET, JAVA, J2EE, HTML, XML/XSL, CSS, ASP, Javascript, VB, VBA, VBScript, .NET, LotusScript, Lotus Notes/Domino, Perl, C, C++, Visual C++, PowerBuilder, UML, ROI, ROE, NCOR, IBM Websphere, BEA Weblogic, Oracle, Web Services, Active Directory, SQL, IIS, Adobe Photoshop, Adobe Acrobat, Macromedia Dreamweaver, Borland Jbuilder, COBOL, COBOL II, Assembler, CICS, DB2, JCL

CORE COMPETENCIES

Certifications

• PMI Certified PMP; Certified Scrum Master; Certified Lotus Notes Domino Application Developer.
• Results driven Program Manager effective in managing multi-million dollar, complex, multi-year business and technical aligned projects from inception through implementation.

Project Management and PMO

• Strong, practical knowledge of project management best practices and methodologies.
• Expert experience in managing all phases of project management utilizing PMI methodology.
• Oversight of the entire portfolio, ensuring programs, projects and resources are efficiently managed.
• Successful track record implementing and managing scalable PMOs using a measured, phased approach: Create repository, use inexpensive technology, become self-servicing, encourage accountability, pilot with department, enterprise-wide roll out.
• Design and create key business and PMO templates and artifacts:
  RFP, Project Kick-off/Initiation Presentations, Schedule / Cost Performance Analysis, Progress/Status Presentations, Tollgate Audits and Checkpoints, Meeting Agendas/Minutes, Communication Plan, Project Charter, Scope Document, SOW, Project Plan/Timeline, Risk Assessment/Mitigation , Business Requirements Document, Process/Work Flow, QA Plan, Product Release Document, Lessons Learned and Maintenance/Sustainability Plan.
• Expertly and knowledgeably facilitate the following meetings and presentations: Project Team Status, Executive Committee, Steering Committee, and Senior Staff meetings; JAD sessions; Project Planning, IT Road Mapping; Change Control Reviews and Approvals, IT Software Presentations, IT Code Reviews and QA Planning and Testing Sessions.

Leadership and Resource Management

• Confidently and professionally communicate with and report to C Level, Executive, and Senior Management.
• Proven ability to influence, manage and delegate to executive level, multi-discipline, cross functional, IT, business, virtual and vendor resources.
• Strategize, plan and implement process improvement initiatives in alignment with business objectives.
• Manage, coach and mentor all levels of staff in the area of project management methodologies.
• Analytical and influential with the ability to resolve resource, team, project and process conflict by actively performing root cause analysis and decisively diagnosing and implementing resolutions.

IT and Management

• Experience managing complex enterprise-wide, cross-functional projects.
• 18 years experience in the IT environment, in the following roles: Manager, Project/Program Manager, Team Lead, Solutions Architect, and Developer.

Communication

• Outstanding verbal, written, and presentation skills, especially with regard to presentations to non-technical, technical, senior and executive management audiences.
• Excellent planning, organizational and multi-tasking skills.

CAREER HISTORY

PMO / Program Manager
Consulting South Florida

2012 - Current

• Develop the implementation plan and manage the design, implementation and testing of MS Project Server 2010, MS Project 2010 and Sharepoint 2010.
• Manage the extensive training of PMs on MS Project Server 2010, MS Project Professional 2010 and formal project management according to PMI Methodology.
• Manage the training of all departmental employees on MS Project Server 2010 Timesheet functionality.
• Responsible for building and maturing the current PMO based on CMMI.
• Accountable for setting process, management and status tracking of the PMO portfolio.
• Responsible for setting, communicating, and managing the project management processes that support the PMO portfolio, including: resource, budget and schedule management, in alignment with Corporate PMO policy and procedures.
• Responsible for departmental Project Costing & $100M+ Portfolio Budget.
• Responsible for mentoring, coaching and developing junior to mid-level Project Managers.
• Develop and present dashboards for Senior level Executives.
• Set the operational schedule to support the reporting needs of the PMO.
• Develop and present executive briefing communications and material.
• Responsible for the quality control, editing and approval of all departmental presentations and PMO project documentation to ensure that all departmental communications employ value-added, benefit-driven, and professional business language.
• Oversee Issues and Risk Management.

Senior Project Manager
Consulting
Confidential, Miramar, Florida
2011 - 2012

• Responsible for the senior-level management of business and technical programs and projects from initiation through implementation, including: planning, analysis, design, development, testing and implementation.
• Plan, execute and manage multiple programs and projects within the defined scope, quality, budget and schedule.
• Reporting directly to the CIO, General Counsel and VP’s, translate strategic vision into several strategic projects, including: PMO methodology design and implementation; Process improvement utilizing methodologies such as CMMI; Patenting of industry leader technology; Development of the corporate strategic plan for project approval and prioritization; Implement Agile Scrum methodologies, tools and daily scrums; Develop product, program and project road maps.
• Provide regular and weekly status updates to Senior and Executive management and Steering Committees.
• Identify and escalate project risks, issues and mitigation plans to Executive and Steering Committees and resolve with influence.
• Develop strong partnerships with business leadership to ensure that new business opportunities support and improve the corporate vision and strategic goals.
• Analyze complex cross-functional business processes, develop appropriate business requirements and translate into program and project schedules.
• Identify and secure resources and coordinate the efforts of business and IT management and third-party vendors in order to deliver projects according to plan.
• Oversee quality control throughout the project life cycle. Establish project business cases, governance and charter.
• Understand and comply with established corporate and IT standards and methodologies.
• Required skills and knowledge in systems analysis and design, creating technical design documents, and creating integrated design documentation.

Senior Project Manager
Consulting
Confidential, South Florida
2010 - 2011

• Reporting directly to the District Director of IT, managed the design and development of an online Product Ordering, Receiving and Inventory Management system.
• Managed and worked closely with a 50+ cross-matrixed team, which included business unit representatives, the functional End-user community, Executive Management, IT Management, developers, systems analysts, dbas, and contractors, to gather and document requirements.
• This project required experience in data warehousing, system development, web development, database management, systems architecture/interoperability, system integration and interface development. Technology included: VB.Net, ASP.Net, nTier architecture, GUI Prototyping and Design, SOA, SQL Server db, SQL Report Services, Microsoft Visual Studio Team Foundation Server, EntireX, Sharepoint and Active Directory.
• Acting as a Business Analyst, strategically developed Requirements Committees for each functional module to ensure full requirements were gathered and the user community had a sense of ownership. This strategic communication effort was instrumental in ensuring the user community had a personal stake in the development, testing, implementation and success of the new system.
• Developed necessary documentation such as Strategic Planning, Scope documents, Business and Technical Requirements documents, Project Plans, Communication Plans and Technical Architecture.
• Provided oversight and milestone reporting on projects to Executive Management and ensured timelines were met.
• Provided recommendations on problem resolution and provided risk assessment, mitigation and resolution. Escalated risks and issues to the Executive Committee when the triple constraint was at risk.
• This project required experience in data warehousing, system development, web development, database management, systems architecture/interoperability, system integration and interface development.
• This project converted time-intensive, tedious manual processes into activities that immediately displayed critical data.
• Translated requirements into specifications related to process models and workflow.
• Managed development staff and project deliverables.
• Ensured design to build met user requirements by routinely meeting with the end-user community and providing presentations at key points of the projects: Requirements approval, Prototype approval, Development Approval, UAT and Training planning.
• Developed quality control and test plan scenarios and provided oversight on all Unit, UAT and Parallel testing.
• Required excellent communication and organizational skills.

Senior Program Manager
Consulting
Confidential, South Florida
2008 - 2010

With 8 campuses, largest community college nationwide. 150,000+ students

• Reporting directly to the CIO, strategized and managed the implementation of a complex, multi-year, enterprise-wide Financial Aid system, which manages 120+ million financial aid annually.
• The Windows-based Financial Aid system replaced a legacy mainframe system and was integrated with the Student Web Portal, remaining legacy systems and Active Directory. Data conversion and interface development were key components.
• This multi-million dollar, mission critical initiative required a Program Manager with a collaborative style and a high level of maturity and political savvy to manage the competing visions and expectations of C Level, Executive and Senior Management stakeholders.
• Required close, continued collaboration with the following business departments and senior/executive stakeholders to define and agree on business requirements and communicate program progress: Business Affairs, Financial Aid, IT, Student Services, CIO, CFO, College President, Campus Presidents, IT Application Development VP, IT Operations VP, CISO, Enterprise Architect, Deans, and Financial Aid Directors.
• Negotiated, assembled and managed a large project team of 50+ virtual and onsite resources. Team included project managers, business analysts, IT, functional, administrative, management, and vendor resources.
• Utilized expert business process knowledge to strategize, manage and control evolving business requirements.
• Managed simultaneous programs and projects by creating and managing the project plans, issues logs and risk registers, status reports, cost, quality and schedule.
• Strategized and designed the program approach, Project Management Methodology and Project Charter. Additionally designed and created the following project artifacts: Project Scope, Business Requirements, Cost Benefit Analysis, Resource Plan, Communication Plan and Maintenance Plan.
• Presented Scope, Cost, Timeline and Progress reports to the Executive Committee and Steering Committee.
• Negotiated, assembled and managed a large project team of 50+ virtual and onsite resources. Team included project managers, business analysts, IT, functional, administrative, management, and vendor resources.
• Responsible for ensuring the vendor delivered in line with the agreed upon baseline requirements.
• Successfully planned and implemented the Change Management model, ensuring all change requests were aligned with the agreed to baseline requirements, clients’ business goals and timeline expectations.
• Assisted in rolling out and encouraging support of the PMO.
• Championed change and managed conflict with firmness and sensitivity. Responsible for process improvement efforts. Managed, coached and mentored junior project managers.

Senior Project Manager, System Development
Permanent
Confidential, South Florida
2007 - 2008

20,000+ employees, billion dollar financial institution

• Strategized and implemented departmental PMO structure, methodology and rollout plan.
• Co-managed a multi-million dollar, multi-year program to implement American Express pre-paid products/services. Team of 70+, with 17 project teams. Used leadership, communication and conflict management skills for this project.
• Championed change and managed conflict with firmness and sensitivity.
• Directly responsible for departmental process improvement efforts. Coached and mentored project managers.
• Managed simultaneous, complex programs and projects including 20+ onsite, virtual and cross-functional resources.
• Project managed the SDLC of eCommerce sites for clients: American Express, MasterCard, USA Bank, Simon Malls.
• Managed projects using: project plans, issues logs, risk registers, cost benefit analysis, status reports and meeting minutes.
• Consistently communicated status reports, issues updates and risk assessments/mitigation plans to Management.
• Coordinated resource activities and assigned responsibilities based on dependencies, urgency and workloads.
• Displayed excellent analysis, research, planning, organizational, presentation, verbal and written communication skills.

Regional Program Manager
Consulting
Confidential, South Florida
2006 - 2007

2,000+ employees, Medicare Insurance Provider

• Managed the multi-million dollar project portfolio for the Florida region Medicare expansion. Directly accountable for building bridges and developing executive and stakeholder relationships. Communicated progress to stakeholders representing all cross-functional departments.
• Worked closely with Regional VPs in support of all Regional expansion, Marketing and Sales activities.
• Developed PMO structure, methodology and rollout. Introduced CMMI methodology as a means of strategically evolving the PMO. Facilitated PMO strategy sessions and encouraged PMO support.
• Managed project efforts of major stakeholders including Marketing, Sales, Financial Operations, Executive and Senior Management, and virtual staff.
• Managed complex programs and projects, and assembled and managed a virtual team of 50+ cross-functional resources.
• Directly responsible for managing multiple projects by creating and monitoring multiple project plans, issues logs, risk registers, budgets, meeting minutes and status reports. Defined scope, assigned responsibilities and monitored project progress.
• Consistently communicated status reports, project portfolio updates and risk assessments/mitigation plans to Senior / Executive and Functional Management.
• Diplomatically and decisively managed the often-opposing expectations of senior, executive and regional management.
• Coached and mentored project managers, senior management and virtual teams.

Senior Project Manager
Consulting
Confidential, South Florida
2006 - 2006

500+ employees; software product development firm providing transaction processing for the insurance industry

• Heavily involved in PMO development. Rolled out PMO methodology and framework using a phased approach.
• Responsible for managing the full SDLC of mid-to-large projects, following standard PMI principles.
• Responsible for project team coordination, external client management, and status updates to executive stakeholders.
• Provided standard project documentation: Project Charters / Scopes, Project Plans, Risk Mitigation and Resource Plans, Schedule/Cost Performance and Progress reports.
• Responsible for process improvement efforts, including:
• Change Management, Risk Management, Quality Control, and SDLC standards.
• PMI standards with immediate success in initiating, planning, executing and controlling projects.
• Requirements Gathering Methodology to manage project requirements.

Manager, Messaging and Collaboration, IT Ops
Permanent
Confidential, South Florida
2005 - 2005

1,500+ employees; finance company providing services to banks, savings institutions, real estate investors

• Provided leadership, direction and management of staff. Hired, conducted reviews, and provided career development.
• Full oversight of the following: Lotus Notes Email and Blackberry Communications; Management of multiple projects, and PM documentation. Risk Management; Quality Control; Problem Resolution; Product/Application presentations
• Following standard PMI principles, initiated, planned, executed, controlled and closed projects on time and on budget.
• Responsible for proactive, thorough progress reports to project stakeholders and provided quality customer service.
• Scoped, researched, and developed RFPs to recommend solutions to meet corporate business objectives.
• Responsible for quarterly/yearly budget and cost benefit analysis planning. Strategized department goals and objectives.
• Spearheaded and implemented an automated Change Control system. Facilitated Change Control weekly reviews.

Project Manager, Marketing and Corporate Websites
Permanent
Confidential, South Florida
2002 - 2005

10,000+ employees, multi-entity healthcare system

• Working closely with Marketing, gathered business requirements for corporate websites owned by the Marketing Department.
• Worked closely with Doctors, Nurses and clinicians for requirements gathering.
• Managed the SDLC of multiple, simultaneous projects using project plans, issues logs, risk registers, and budgets.
• Displayed excellent planning, organizational, multi-tasking, verbal and written communication skills.
• Significantly reduced overall costs and streamlined SDLC timeframes by reengineering/implementing the following:
• Change Management, Risk Management and Quality Control standards.
• Implemented PMO Methodology, Project Management templates and documentation, and structured PMI standards.
• Requirements Gathering Methodology and Resource, Project, and Issues Tracking to improve issues management.
• Managed user acceptance testing. Assisted in developing Use Case scenarios.
• Developed web prototypes for client approval. Sought out to direct and organize several chaotic projects at their midpoint.
• Interacting directly with the CEO/President and Board of Trustees, spearheaded the first online Governing Boards website.
• Interacting with the company Controller, lead corporate initiative to enhance the Capital/Operating Budget system.

Manager, Application Development
Permanent
Confidential; NY, NY
2001- 2002

Re-insurance provider for the Property and Casualty business, comprised of 20 companies and branch offices worldwide

• Reengineered the Lotus Notes Development dept by standardizing the following: Structured requirements gathering and quality assurance; structured project methodology. Established trustworthy client, cross-functional and team relationships.
• Managed 5+ Developers and System Engineers responsible for development, database, support, and consulting services.
• Conducted presentations and training sessions to executive management.
• Developed complex Notes/Domino workflow systems using Domino, LotusScript, Javascript, Java, XML, HTML, VBA.

Team Lead, Application Development
Consulting
Confidential; Lyndhurst, NJ
1999 - 2001

Global provider in professional services employing 103,000+ in over 140 countries worldwide

• Acting Manager on various high visibility projects. Managed all aspects of the project life cycle, established schedules and status reports, and managed software acceptance. Facilitated cross-functional communication with all levels of management.
• Developed intranet apps using Domino, LotusScript, Javascript, Java, XML/XSL, HTML/DHTML, CGI, CSS, Oracle.
• Lead an international initiative to upgrade several Lotus Notes workflow systems, utilized by over 50,000 users.

Team Lead, IT Development
Consulting
Confidential; Somerville, NJ
1998 - 1999

Fortune 500 Company, subsidiary of Johnson & Johnson, 11,000 employees, the leader in surgical sutures for 100+ years

• Recruited for problem analysis expertise. Spearheaded transition from old technologies to cost-effective business solutions.
• Managed all project life cycles, Risk Management, Quality Analysis and Control, status reports, and software acceptance.
• Managed the development of the Document Management System, used to develop and approve surgical sutures.
• Coordinated system implementations for 15+ international locations. Attained 99% high availability through JAD sessions.

Manager, Software Solutions
Consulting
Confidential; Murray Hill, NJ
1998 - 1998

Telecommunications specialists providing ordering and provisioning solutions to Fortune 500 companies such as AT&T.

• Promoted to Manager after 1 month of proven performance. Responsible for requirements gathering and project life cycle.
• System architect responsible for the design, documentation and functional prototyping of all project requests.
• Lead a team of 5 developers in the design and creation of a Domino intranet provisioning system for AT&T.
  

Assoc. Manager, Lotus Notes Development
Permanent
Confidential; Newark, NJ
1997 - 1998

Fortune 500 company, providing Life, Property and Casualty, Mutual Fund, and Investment products

• Supported and trained auditors on Lotus Notes quality control systems.
• Managed development, enhancements, upgrades, support and training of multi-database Notes workflow applications.
• Trained Auditors on Lotus Notes Audit applications.

Mainframe Developer/Lotus Notes Developer
Permanent
Confidential; East Hanover, NJ
1994-1997

Fortune 500 Company providing Auto, Home, Group, and Life insurance

• Developed Notes databases to streamline and automate business processes. Conducted Lotus Notes R3/4 training sessions.
• Developed and maintained CICS, COBOL/COBOL II, DB2 and JCL applications producing monthly statements.

EDI Analyst/Customer Service Rep
Permanent
Confidential; Piscataway, NJ
1990-1994

Fortune 500 Company, the world’s most comprehensive and broadly based manufacturer of healthcare products

• Provided Electronic Database Interchange technical support for end-users. Customer liaison providing technical support.
• Championed a Process Improvement initiative. Improved efficiency by providing accurate and current information.
  

EDUCATION and CREDENTIALS

Confidential- Boca Raton, FL
PMP Exam Preparation, 2006

Confidential- New Brunswick, NJ, 1991

Confidential- Jersey City, NJ
Computer Programming, 1994

Confidential- North Brunswick, NJ
Client Server Development, 1997

Technical Certifications:

Management / Technical Training:

• PMI certified Project Management Professional (PMP)
• Certified Scrum Master
• Advanced Project Management - PMI aligned
• Various Management and Development Courses
• Certified Lotus Notes Application Developer
• Lotus Notes, Domino & LotusScript Development
• Java Pro Certificate -6 month Java Development program
• WebMaster Certificate -6 month Web Author, Web Development, Web Manager program
• Lotus Notes System Administration
• Crystal Reports
• Scrum Master Certification Course
• Microsoft Project Server 2010
• Microsoft Project 2010
• Microsoft Project Timesheets

Organizations:

• Confidential