SUMMARY:

• Senior RPA Delivery Manager over 20 years of IT and 3 years of delivery Management focused on Business Process Automation, both Intrusive Automation and Non - Intrusive Automation.
• Strong Robotics Process Automation experience, leveraging RPA tools like Ui Path, Blue Prism and arriving suitable automation use cases for automating the manual and mundane processes.

TECHNICAL SKILLS:

• Process Assessment & Re-engineering
• Automation Design
• Full RPA Lifecycle Implementation
• Process Mapping/Documentation
• Delivery oversight & Leadership for RPA Teams
• UiPath
• Blue Prism
• RPA qualification
• RPA Governance
• RPA checklist
• Exception handling (System, Business)
• Robotics Operation Model Implementation
• ROI Models for Automation
• RPA Intake process
• PDD/SDD Creation
• Identity right RPA resource for the engagement
• RPA BOT usage metrics
• RPA BOT production issues
• RPA action tracker
• RPA Access checklist
• RPA Development using Agile

PROFESSIONAL EXPERIENCE:

RPA - Senior Delivery Manager

Confidential

• Delivering automation assessment, design and implementation using UI Path RPA tool based solution.
• Responsible in driving the Customer Pilot processes for implementation using Ui Path
• Responsible in working with Ui Path Product team, evaluate the suitable license model for the customer RPA future needs
• Run day to day delivery functions, that includes tracking the status of processes, resolving the RPA design gaps
• In process of defining the RPA Centralized Robotics Operating model (ROM) for the customers, three steps RPA delivery cycles (Request, Qualification and Delivery)
• Step 1: Request: Business Process owner triggers the business idea and problem statements to yield the Automation Request (output)
• Step 2: Qualification: Responsibilities are further qualifying the RPA processes, getting the Info security /Infrastructure approvals and validate business benefits to yield “Qualified Opportunities”
• Step 3: Delivery& Support, from qualified opportunities further responsibilities include Technical Assessment, Solution Delivery & Deployment and production support, outcomes are Automated Solution, operation handbook and change management.

RPA DELIVERY MANAGER

Confidential

• Responsible for Program management & Robotics Process Automation consulting for deploying Blue Prism RPA bots for several process improvements use cases identified
• Responsible in Initial Requirements gathering, drive team for robust design, development, testing and deployment, also responsible in Cost Benefit Analysis and Business case definition for the identified use case for Non- intrusive automation using Blue Prism RPA tool.
• Serving as a RPA Delivery Manager, thoroughly involved and up-to-speed with the Robotics Process Automation methodologies and technical activities to deploy Bot machines for successful non-intrusive process automation
• End to End RPA Delivery management, responsible for Scoping, Cost and Schedule Management

RPA Delivery manager

Confidential

• Followed IPA Methodology using UiPath RPA tool, to automate Manual Invoicing process followed in Confidential back office
• Intrusive Automation using IBM BPM to automate Store Associates manual workflow/activities
• Instrumental in driving large BPM based Intrusive automation programs to automate manual processes and work flows to improve the Confidential Retail store productivity and there by improve the efficiency and productivity
• Customizing BPM solution for automating manual process followed
• Automate invoice exception process, provide workflows for faster approval
• Implemented Chat Bot Solution to automate the Intake process to provide High availability and reduce the cycle time
• Machine learning algorithm to predict and schedule the truck loads waiting at the Retail Stores as per the demand parameters like stock in hand, fast moving items to be loaded first etc.

DELIVERY MANAGER

Confidential

• Led multiple complex engagements for the Hi-Tech clients like Confidential, Confidential, Applied Materials and SAP
• Responsible for Onsite Delivery, from Inception to Deployment
• Institutionalizing the Agile practices/ tracking Agile metrics across the projects, individual Scrum master for the e-Business Residential Ecommerce project
• Single point of Customer escalation, Customer executive connects and monthly/quarterly governance meetings

Delivery manager

Confidential

• Responsible for the delivery, define and drive various work streams, to interact with Confidential business stake holders, IT management and Platform(Infra) management.
• Responsible Primarily leading the Portfolio activities like Business initiation, Proactive proposals and following quality process, resource management and the Delivery assurance.

Project archicect

Confidential

• As a Project architect/Manager involved in managing the project delivery and defining the solution architecture for the different projects, additional responsible for Scope preparation, Project Plan and Project management
• Responsible in driving Data Transformation project using SQL and reporting tools like Ab-initio

DEVELOPER/SR.Developer

Confidential

• Hands on Web development using ASP.net, SQL Visual Basic, responsible in designing the Web solutions, develop source code to functionalize requirements as per customer needs.