SUMMARY:

• EXECUTIVE MANAGEMENT CONSULTANT WITH A FOCUS ON INTEGRATION, PROCESS EFFICIENCIES AND RISK MANAGEMENT
• A top - performing Executive Management Consultant with extensive experience in Big Data, Enterprise Content Management, Platform transition and State projects in waterfall and Agile.
• Hands-on Servant Leader, able to garner respect from teams and bring disclosure with transparency to stakeholders to grow business trust.
• Exceptional ability to serve as a subject matter expert, customer-service focused with the ability to communicate effectively with technical, executive, and business audiences. Thrives in settings with an inquisitive and intelligent team, challenging and well-defined goals, and a collaborative approach to project management.
• Instituted, developed, and led multiple strategically-oriented Projects, prioritizing and optimizing value from the program. Providing centralized services such as planning; scheduling; estimating; costing; project accounting; risk assessment and Implementation from inception to a successful completion.

KEY SKILL AREAS:

• IT Executive Leadership
• Program/PMO Management
• Service Delivery Management
• Business Process Re-ngineering
• Account Management
• Competitive Intelligence
• Business Processing Outsourcing
• Client Relationships
• Leadership
• Big Data / Cloud / SAP
• Enterprise Content Managemnt
• Communication/Documentation

TECHNICAL EXPERTISE:

Project Management Application: Planview, Paragon, Express One, Rally, MS Project 2003, MS Project 2007, JIRA, Open Workbench, EXPRESS 2.0, Clarity, ERP, Primavera P6, Six Sigma,ECM, Agile, Waterfall, PRISM, Primavera ProSight, ITUP.

Dev Application : IBM Case Manager, Eclipse, Workday, IBM Content Navigator, Oracle, PeopleSoft, IBM FileNet P8, Subversion, Active Directory, LDAP, Java

Test Application: Mercury Test Director, Rally, Requisite Pro, HP Quality Center, Serena Team Track, Selenium.

Financial Application: ABLE, CMPM, Integrated financial Planner (IFP), MTI, SOX, Loanet, RAPID, SharePoint

Mobility / Vendor Management: TIRKS, WFA/DO, COTS, HP, AMDOCS, CPS, INFOSYS, COMPASS, TCS, OMA DRM, ERICSSON, GCP, CANOPI, GNOC, GEOLINK, NTEL, TELCORDIA, IBM, NERS, SDRS

Documentation: Word, Excel, Microsoft PowerPoint,Visio. Etc.

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Senior ECM Project Manager - Executive Consultant

Responsibilities:

• Lead Enterprise Record Management implementation of Indigent Billing Claim System (BCS) and Human Resource (HRMIS) platform Merger overhaul with customized Record Management System (RMS) using IBM Enterprise Records, FileNet, and IBM Content Management Collector in a complex project.
• Planned and executed highly complex multiple projects including OSS enhancements, HR application update, upgrade FileNet 4.5.1 to 5.2, Improved existing IBM configuration streamlining high-volume yearly grant data, asset inventory system and integration with other business systems.
• Managed a $6 Million budget spread across two projects, AOC and STS both onsite and offshore; reduced program costs by 10% by streamlining project Change, Risk, Defect and Communication Management plan.
• Merging TIES, ICE and CICS to one system will enhance the AOC’s ability to streamline business processes.
• Create project kick-off materials, Project plans, Status updates, risk logs, removing road blocks and facilitates successfully completion of milestones, deliverables and stakeholder approvals on multiple projects.
• Plan the Sprint backlog with the Business, BA, Design, Test and Development Leads.
• Developed high level project goals, review SOW and Level of Effort estimates, Integrate business feedback, development and testing involvement and rollout plans for a mission-critical records management initiative.
• Manage Scope, timeline and budget while maintaining change request process and Risk mitigation plan to escalate task through best practice of methodology, tools and artifacts.
• Provided expertise in project management policies and guidelines, providing centralized services such as planning; scheduling; estimating; costing; project accounting; risk assessment.

Confidential, Dallas, TX

Senior Project Manager / Executive Consultant

Responsibilities:

• Program Managed the creation of “Digital CENTER OF EXELLENCE” as part of Confidential & Confidential ’s 2020 Vision.
• Selected and excelled as an Executive Vendor BUSINESS PARTNER as part of the Confidential & Confidential Executive program.
• Managed highly complex project Implemented Planview PRISM in PMO as a conversion deployment Platform managing over $12 million budget and created multiple cost saving opportunities on ECM, SAP and BIG DATA deployment resulting over $2.5 million of revenue savings to Confidential & Confidential .
• Managed and executed multiple Mobile work streams to deliver the Billing, e-Commerce, ITUP PRISM, Java / web, Support and Confidential & Confidential ’s Status’ing modules architecture, IBM VMS system, creative designs/UX/UI along with its operational components.
• Ensure impediments reported in the scrum call are acted upon, escalate those that are on critical path for better traction and closure.
• Track RAID, SIT, UAT and Post production defects for each release on project and collaborate with offshore IBM, Infosys, TCS counterpart to prepare and track plans to improve quality of deliverables and artifacts.
• Create project kick-off materials, Project plans, Status updates, risk logs, removing road blocks and facilitates successfully completion of milestones through decision gates, deliverables and approvals on multiple waterfall projects.
• Developed high-level project goals, level of effort estimates, architectural feedback, and rollout plans for a mission-critical records management initiative.
• Plan the Sprint backlog with the Business, BA, Design, Test and Development Leads.
• Manage dependencies between cross functional teams, track workstream on JIRA, third party vendors (Infosys, TCS, Patni, Deloitte, IBM, Accenture) and release managers and remote project team members.
• Manage Scope, timeline and budget while maintaining change request process and Risk mitigation plan to escalate task through best practice of Waterfall methodology, tools and artifacts.
• Ensure vendor management with Level Of Effort(LOE), Cost negotiation, SLA, SOW and Contractual commitments.
• Created, executed and managed plan to onboard over ten new Agile teams with process, techniques and tools like Rally including Scrum Masters, Product Owners, Development and testing team.
• Created a C-Level Dashboard designed to interact and report key program updates and initiatives including Overall Release management, financial budget, Offshore Vendor Management (IBM, TIRKS, AMDOCS, CBUS,SOTS, CANOPI, GCP, ROME etc.) while fostering relationship with Business partners.
• Proposed and implemented a workflow-based ingestion methodology together with a custom event and metadata-based process. Avoided project shutdown and turned skeptical users into strong advocates for the system.

Confidential, Madison, WI

Senior Project / Scrum Master

Responsibilities:

• Managed and executed e-commerce, ECM, Big Data, ERP implementation and Enhancement, and Billing projects for implementation on CGI financial Enterprise platform and Integrated Risk management System (IRMS).
• Managed the Portfolios budget and created multiple cost saving opportunities resulting in over 3 million of revenue savings.
• Multiple “High Five” awards recipient from PMO Director for exceeding Client Service Level Agreement SLA.
• Managed, lead executive level review and provide feedback on vendor and client SOW.
• Managed a $8M budget spread across two programs and reduced program costs by 20% by streamlining Change Management, Defect Management, Communication plans and projects. Provided architecture oversight and process architectural assurance on projects in both programs.
• Plan the Sprint backlog with the Business, BA, Design, Test and Development Leads.
• Responsible to manage multiple Mobile and Retail application on Waterfall and Agile projects scrum teams and workstreams for Personal Umbrella Policy (PUP) and Integrated Risk Management System (IRMS).
• Manage the project scope, schedule, and budget and facilitate change request process while ensuring risk and mitigation plans are updated throughtout the project.
• Interacting with C-level Director, executive senior management and business stakeholder in cross functional environment for emerging business market.
• Acted as the caretaker for governance checks and audits on all projects, including the SDG Controls Audit, SOX Audits, Process Tailoring Request, and extended UAT Governance permissions.
• Specific quality assurance and contractual deliverables, Vendor Management, Risk Management Portal development with global offshore vendors in USA, India and Ireland.

Confidential , Hoffman Estate, IL

Senior Project / Scrum Master

Responsibilities:

• Managed over $12M budget spread across two programs, Flow through (1-4), and Confidential & Confidential U-Verse (Light Speed); reduced program costs by 15% by streamlining defect management, Risk Assessment and Communication plans.
• Directed the PDP Customer Service Portal implementation on Software Development Lifecycle (SDLC) as User Interface UI/UIX as a conversion from a Legacy system with over 1500 end users Confidential multiple vendor sites.
• Acted as Gate Keeper for Governance and SOX Audits on multiple projects including Process waiver, Mitigation Reports, UAT Governance, and Decision Gate Controls for major Milestones and facilitate VP approvals.
• Execute the daily scrum call and take status of the delivery.
• Assisted with prioritization and resolution of defects/bugs.
• Work closely with Business partners on financial and risk assessment and contingency planning with offshore Vendors (IBM, Infosys,Telcordia, Amdocs) on highly visible, fixed budget and compact timeline projects.
• Plan the Sprint backlog with the Business, BA, Design, Test and Development Leads.
• Managed project timeline, business reviews, forecasting and financials, track milestones from inept to implement.
• Managing multiple application development team both locally and global with budgets of over $3 Million dollars to created programs for Mobile Smart devices as iphone, Android, IPad with successfully conversion of legacy billing systems and deployment of data to new platform.
• Created and initiated projects based on executive prioritization; gathered business requirements from clients and users along with financial budgeting, forecasting, implementation, project timeline, maintenance and deliverables.
• Managed over 150 resources worldwide, developed and maintained solid relations with stakeholders to ensure consistency of deliverables, clear and precise communication across all staff levels, global offshore and remote vendors in countries including India, U.K and Ireland and multiple USA time zone.

Confidential, WESTCHESTER , NY

S enior Project Manager - PMO Consultant

Responsibilities:

• Manage multiple Waterfall e-commerce and Agile Mobile projects with Confidential Online Interactive Portal Enhancement along with Confidential Central Newsroom, Confidential Mobile application NFL Sport Ticket portals with onsite and offshore support to Business partners, Clients, End-Users, Vendor team and development team.
• Ensure impediments reported in the scrum call are acted upon, escalate those that are on critical path for better traction and closure.
• Managing complex projects related to PMO Framework ( Confidential - Online Interactive Billing) for developing and leading a strategically oriented Program Management Office, with the objective of prioritizing and optimizing the resulting value from the program, consistent with the strategy and resource capability of the organization.
• Coordinate and collaborate deliverables with Business Partners and technical and subject experts across Infrastructure and Development teams while working directly with Technical Director to define product strategy for multiple complex projects.

Confidential, Hoffman Estates, IL

Project/Program Manager - PMO Consultant

Responsibilities:

• Managed 3 Narrow Band (IR2 / IR3 / IR4) Billing project - Successfully Implemented 40K hours of effort billed to the assigned PMT. CRIVR - Confidential Mandate - Successfully implemented Confidential Mandated compliance rules for ISLDS applications. BellSouth Merger Program Management - responsible for 50K+ hours effort.
• Performed as Beta Tester for Implementation of IT Unified Process (ITUP) and PRISM Project Management Methodology including centralized services, planning; scheduling; estimating; costing and risk assessment.
• Served as an expert in IT Unified Processes, and PRISM Project Management Methodology/Tools.
• Provided corporate-wide mentoring serving as a knowledgeable resource; established a repository of lessons learned; Prioritized projects to ensure consistency with corporate strategies; ensured the existence of a business case justifying each project, and a project charter approving each implementation.
• Deliver and managed multiple projects from inception to closeout in ITUP PRISM using Waterfall managed teams with over 200 members and budget of $19 million in USA and India with IBM and other vendors responsible for the projects involved with retirement of Legacy software applications and conversion in new digital channel technologies and Broadband Wireless applications.

Confidential, LIBERTYVILLE , IL

Program Manager (PMO)

Responsibilities:

• Manage multiple highly visible product lines and Pilot programs initiatives in Mobile Devices Business such as Moto RAZR, Q, Confidential for multiple global Clients, Offshore teams and Vendors like Vodafone, H3G, DoCoMo, Orange 3G, Telefonica, O2, Hutch 3G, China Mobile and TIM in complex projects in over 12 countries.
• Deliver SAP logistics system integration Management for Wireless Mesh for Dallas Cowboy stadiums and Wireless tracking system for all GM Motor vehicles called “OnStar”.
• Manage client deliverables executed in accordance with the SOW including project wok plan, Staff level planning, Vendor team, offshore team, multiple priorities, and estimation, scheduling, coordination and assigning resources.
• Work closely with Business partners to strategize timeline and risk assessment on highly visible, big budget and multi release projects managing multiple application development team both locally and global in research and development environment.
• Managed the daily PMO operations, resources management, resource training, and service deliverables to the client. Measured and continually improved operational efficiencies and individual productivity levels.
• Managed projects with customer specific mobile applications over multiple Mobile Operators (H3G, O2, DoCoMo, Vodafone, China Mobile, Vodacom, TIM, etc.) and Vendors, mobile application enhancement, snapshots of the software delivered in between phases and conversion into automated Java tools (Mobile Defect tool).