SPECIALTIES:

• Project & Program Management
• Release Management & Change Management
• PMP Certified
• Pragmatic Marketing Level III Certified
• Waterfall & Agile Methodologies
• Process Development & Improvement
• Requirement Development
• Team Building & Leadership
• Budget Development & Oversight
• Strong Client Relationships
• Customer Service Oriented & Focused

EXPERIENCE:

Confidential

Freelance Project Manager and Business Analyst

Responsibilities:

• Gather, negotiate, and write business requirements for digital projects.
• Advise on the translation of business requirements into technical and design requirements and act as liaison to development and creative groups.
• Set business expectations.
• Consult, review and audit project budgets, approach and timelines.
• Responsible for the overall project health, schedule, and end - to-end management of all digital experience project activities including collaborating with the user experience, visual design and content teams throughout the project lifecycle of online impacting projects and deliverables.
• Assume full accountability for managing multiple low-to-high complexity projects varying in visibility, size and scope spanning across various lines of business.
• Responsible for ensuring the digital experience team understood project requirements by applying project management skills, tools and techniques to manage project scope, quality, schedule, resources risks and establishing master timelines for project deliverables.
• Identify stakeholders necessary for project completion ensuring communication remains fluid between all respective parties.

Confidential, Louisville, KY

Senior Digital Project Manager

Responsibilities:

• Provided leadership for project teams ensuring that projects are delivered on time, within scope and under budget by recommendations and creative adjustments to navigate challenges.
• Was accountable for planning, design, testing and metric gathering for content and front end development of small, medium and large glass products throughout their entire life cycle.
• Performed or reviewed business analysis on business and system requirements.
• Fostered the geographically distributed project team’s diversity to develop innovative and timely digital marketing solutions to complex problems by providing formal and informal coaching.
• Lead Core Functional Area meetings comprised of leaders and stakeholders across the Humana Digital Center of Excellence.
• Meet aggressive timelines as required.
• Worked closely with leadership and sponsorship teams for status updates and escalations.
• Lead efforts in project process improvements.
• Partnered and collaborated with leaders and stakeholders in all areas of the organization to understand their strategy to guarantee end results are high quality and have quantifiable business benefits.
• Validate financial forecasts and complete ongoing reconciliation while managing other project expenditures.
• Successfully implemented more than 100 projects in twelve months.
• Improved project process flow so there are multiple projects in the backlog.

Confidential, Covington, Kentucky

Project Manager

Responsibilities:

• Utilized agile and waterfall methodologies (or combination) depending on the project at hand.
• Managed multiple simultaneous client and infrastructure projects that successfully supported the needs of the business including requirements gathering, analysis, documentation, scope and risk management and execution.
• At times, acted in the role of Business Analyst for business and system requirements.
• Provided detailed program reporting including: Program scorecard, capacity/demand and budget planning.
• Identified architectural needs, functional requirements and developed integration strategies.
• Anticipated, identified and drove issues to resolution with a geographically dispersed team and off-shore team members.
• Wrote effective communications with all stakeholders, both technical and non-technical.
• Managed both the dependencies and the interfaces between multiple projects within a program. Managed risks to the program's successful outcome. Initiated needed activities and other management interventions wherever gaps in the program were identified or arose.
• Ensured that the delivery of new products or services from the projects was to the appropriate levels of quality, on time and within budget, in accordance with the program plan and program governance arrangements.
• Managed an efficient/responsible allocation of common resources and skills within the project portfolio.
• Managed a variety of projects and develop new successful programs within the financial and insurance communications industry.
• Developed and maintain budgets. Closely manage to keep projects well within budget.
• Developed processes and procedures for best practices project management methodology.
• Created documentation for the projects and programs where none previously exists.
• Worked closely with upper management and the product management team to develop a program roadmap.

Confidential, Cincinnati, Ohio

Systems Editor/Digital Workflow Manager/Project Manager

Responsibilities:

• Served as Project Manager and Business Analyst for large-scale projects to create editorial and advertorial content digitally.
• Responsibilities included developing programs and projects for content and service interoperability.
• Planned and designed the program and proactively monitoring its overall progress, resolving issues and initiating corrective action as appropriate.
• Defined the program's governance arrangements; Quality assurance and overall integrity of the program - focusing inwardly on the internal consistency of the program; and outwardly on its coherence with infrastructure planning, interfaces with other program and corporate technical and specialist standards.
• Managed the program's budget, monitoring the expenditures and costs against delivered and realized benefits as the program progressed.
• Managed staff of analysts and third party contributions to the program.
• Managed the communications with stakeholders; Manage project dependencies; Managed risks to the successful project outcome; Initiated extra activities and other management interventions wherever gaps were identified or issues arose.
• Designed, managed and developed successful programs for content management, full page pagination, preflight, manufacturing and web services systems.
• Developed and maintained budgets for projects.
• Closely managed to keep projects well under budget with on-time delivery.
• Developed processes and procedures for manufacturing and content delivery best practices.
• Created documentation for the technical and process workflows.