SUMMARY

• Six Sigma Black Belt and PMP Certified I.T. professional with years of experience in a number of capacities ranging from Quality Assurance to Release Management and production support.
• Expertise in planning and managing projects covering the full range of the system development life cycle (SDLC).
• Experience working with business users as well as senior management. Broad knowledge of System Development structures and protocols as defined by System Life Cycle methodologies.
• Involved in Deployment and Migration efforts in E-Commerce, Mortgage and Loan Processing Applications, Intranet Applications, leading and managing Business Process Re-engineering and Information Re-engineering projects dealing with Release Management, Portfolio Management issues through various phases of a Release life Cycle Management, using methodologies like OOAD and RUP, Prototyping, Business and Information Re-engineering.
• Solid Documentation and Process Management skills with an ability to effectively understand business requirements to develop quality products.
• Successful at transforming business ideas and processes into complete solutions and configuring applications to fit the company's business model.
• Skilled at designing, implementing, administering, and managing enterprise level networks.
• Proven ability to multi-task and execute complex technical projects in challenging environments.
• Ability to manage, lead and work effectively in a team environment.
• Exceptional communication, presentation, and interpersonal skills.

Awards:

• Bank of America Global Recognition Award – Silver (May 2011)
• Bank of America Global Recognition Award – Gold (September 2011)

TECHNICAL SKILLS

• Tools: Rational Test Manager, Quality Center, Remedy, SharePoint
• Defect Tracking Tools: Rational ClearQuest, Microsoft Excel (Defect Logs).
• Requirements Gathering Tool: Requisite Pro, DOORS, Microsoft Visio
• Programming: SQL+, UNIX
• Data Base skills: MS Access, ORACLE
• Operating Systems: Windows 95/98/2000/NT/XP, Unix, Windows 7

PROFESSIONAL EXPERIENCE

Release /Service Delivery Manger
Confidential – Merrill Lynch, Pennington NJ Jan’ 10 – Present

Bank of America Merrill Lynch powers the complete spectrum of business and commerce throughout the U.S. and Canada and in global regions such as Europe, ASIA Pacific, Middle East, Latin America and Africa. As one of the leading financial service companies in the world, Bank of America Merrill Lynch offers a dynamic environment for business technology development and complex financial products. At Bank of Bank of America, I support Client and Account Data as a Release/Service Delivery Manager.

Responsibilities:

• Extensively involved in the system integration effort of Bank of America Merrill Lynch Merger
• Re-engineered end to end release process for Bank of America’s Client and Account Data organization
• Managed the end to end delivery of new technologies from lower environments through production implementation.
• Represented complex change requests in sr. management change control board meetings
• Developed and maintained release schedules, plans (rollback plans) for Client and Account Data organization
• Monitoring and escalating release/delivery risks and coordinating with partnering technology teams to ensure successful delivery of releases
• Led the effort to develop a technology delivery dashboard that maps all cross platform dependencies that highlighted backward and forward compatibility of codes via a stringent MSI compare mechanics
• Partnered with test leads and managers to triage and remediate high priority defects within a release cycle
• Extensively involved in release environment alignment with other LOBs across Bank of America
• Partnering with offshore technology teams in Europe, Latin America and Asia pacific
• Extensively involved in the system integration effort of Bank of America Merrill Lynch Merger

Confidential, Collegeville, PA (Enterprise Business Solutions) Jan’06-Aug ‘09
Release Manager

Iron Mountain Incorporated (NYSE:IRM) helps organizations around the world reduce the costs and risks associated with information protection and storage. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim.

Responsibilities:

• Extensively involved in project release planning and documentation of release requirements.
• Ensured conformance in release planning process and Quality Assurance in Large Portfolio of Swim integration Project.
• Involved in the identification and communication of project and system dependencies.
• Coordinated with Release Management Integration Lead to forecast development Effort Estimates, QA Effort, including functional, integrated and Performance testing.
• Monitored the progress of all Release activities and report the status and any potential bottlenecks to the key stakeholders in both formal reviews and on one on one basis.
• Provided timely updates to all impacted areas of the Release and ensure impacted areas obtain required information to process assigned tasks.
• Performed risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.
• Coordinated with release management team to ensure delivery or a release in accordance with governance, business requirements and established deadlines.
• Coordinated with project team, testing environments and Performance Engineering Group to schedule resources.
• Maintained issues and Risk log as it related to Quality Assurance and immediately inform Integration Release Lead and Management of Project concerns that impact testing and release schedules.
• Participated in User Acceptance Testing and interfaced with automation team to ensure the automated scripts comply with system test requirements.
• Monitored and enforced strict adherence to the sign of process.
• Escalated issues when necessary to senior management in accordance with the governance process.
• coordinated with the QA team in ensuring adequate testing of application both before and after completion, maintained quality procedures, conducted UAT Testing, and ensured that the documentation is in place.
• Used PVCs Version, the open source version control system to manage files and directories over time, which are stored in a central repository managed by the SubVersion server.
• Attended Change Request meetings to document changes and implemented procedures to test changes using Rational Clear Quest.
• Demonstrated knowledge of industry best practices and emerging Release/Change management technologies and methods.
• Assembled and Deployed the application in staging, in productions, following established management practices and 24/7 support, sometimes worked Euro and Apac hours.

Environment: Rational Team Test, Rational Robot, Rational ClearQuest, Test Director, Windows 2000, Unix, Java, J2EE, HTML, Oracle 9i

Confidential, Washington DC (Enterprise Business Solutions) Nov ‘03-Dec’05
Release/Project Manager

Confidential is a government-sponsored enterprise (GSE) chartered by Congress with a mission to provide liquidity, stability and affordability to the U.S. housing and mortgage markets

Responsibilities:

• Managed the following release documents: release plan and schedule, release cycle, release calendar.
• Ensured proper environment and release tracking by creating tracking portfolios spread sheets, and release tracking matrix.
• Ensured that releases pass quality test prior to entering the production stage.
• Estimated Deployment and Execution efforts and provide level of effort.
• Contributed functional and technical assistance/production support, including service request and remedy tickets.
• Instructed a communication workshop to enhance the flow of information between testing groups.
• Oversee Deployment and Migration of code and data respectively.
• Analyzed test strategies, test cases and test plans based on functional specification.
• Discussed testing methods and procedures with the testing team for efficient testing.
• Build, Testing, Deployment and Execution of code on multiple environments. Reviewed code, verified logs, debugged problems and suggested fixes.
• Developed Oracle stored procedures with PL/SQL.
• Created and Configured UAT/Production Unix Execution Environments for the above projects.
• Responsible for implementing Sarbanes-Oxley Act (SOX) standard for build, deployment and execution. This process enabled more control on Data and Financial process within the business.
• Worked closely with the Java UI (User Interface) Team in order to develop the front-end modules.
• Created process Improvement & procedures documents covering the Operations and Control Functions.
• Analyzed SQL queries that were used by the testing team to validate the data in the back-end Oracle Database.
• Management of Unix and Oracle accounts on multiple environments.
• Maintained Operational Procedure RunBooks.
• Support Internal and external auditors for department audit.
• Deliver 24X7 on-call supports to resolve production and testing issue.

Environment: PL/SQL, Windows 2000, Unix, Java, J2EE, HTML, Oracle 9i

Confidential, Boston, MA (Enterprise Business Solutions) Dec’-02-Oct’03 QA/Systems Analyst

Confidential include automotive financing, commercial financing, insurance, mortgage products and real estate services. The application enabled a client to create an online account, apply for a mortgage loan online, check their loan status, get up to date information about their accounts, make online payments, and get quotes on insurance and mortgage rates. During the Application, I used my capacity as a QA Analyst to champion the development of the project. I wrote test plans and test cases, performed manual and automated testing, gathered business requirements, conducted stress, performance, and load testing.

Responsibilities:

• Experienced in all phases of Software Development Life Cycle (SDLC), which includes Analysis, Design, Development, Testing, Implementation and Support.
• Identified high-level requirements for developing and documenting detailed business requirements.
• Involved in meetings with Business process owners, SME (subject matter experts) and Marketing Team for Requirements gathering during the Definition Stage.
• Gathering Business Requirements, writing scope documents and Use Cases.
• Utilized RUP (Rational Unified Process) to create use cases, activity, class diagrams and workflow process diagrams.
• Worked on a team that used FAS 140 to set up the monthly/quarterly information transfer and reporting mechanism with the client
• Analyzed the reporting process and suggested checks and modifications in the process to avoid errors.
• Gathered the Requirements, Developed Process Model and detailed Business Policies and modified the business requirement document.
• Prepared the Business Workflow using MS-Visio with input, output, Pre and Post conditions.
• Implemented the whole life cycle of QA methodology starting from planning, capturing, creating, executing, reporting and tracking the defects using ClearQuest.
• Designed, Communicated, and enhanced QA testing plan for the application.
• Connected to SQL Plus in Unix and created and executed complex SQL queries.
• Performed Back-End testing by extensively using SQL commands to verify the database integrity.
• Performed Data Integrity Testing, Functionality Testing & Back-end testing using PL/SQL.
• Used Data mining to analyze web visitor behavior and traffic trends on the application.
• Resolved program Compile Errors, defects and Environmental issues.
• Automated the Back-End testing for reusability by writing Unix Shell Scripts.
• Created and maintained SQL Scripts and Unix Shell scripts to perform back-end testing on the Oracle database.
• Performed Manual and Automated testing on UNIX environment.
• Manually conducted referential integrity and data integrity testing on the database.
• Performed manual back-end testing to map the source data to the target data to verify that the data does not get corrupted traveling from front end to the back end and vice-versa.
• Created PL/SQL and stored procedures in Oracle.
• Conducted System, Integrated and Regression testing to the application.

EDUCATION

Bachelors of Science
Six Sigma Black Belt
Project Management Professional – PMP