CERTIFICATION:
Project Management Professional (PMP)
Certified Scrum Master (CSM)
Certified Software Quality Analyst (CSQA)

SUMMARY:

• 15+ years of IT experience in software development, maintenance & testing
• 10 years working experience in CMM level 5 company
• Expertise in Leading QA Teams and working as Sr. QA Analyst
• Maintaining a traceability of requirements, Test cases and defects using the Quality center.
• Experience with Automation Functional & load testing using soapUI also batch process testing
• Expertise in ensuring Quality product at every stage of SDLC
• Extensive experience in applying rigorous, elaborate processes to minimize defects
• Write SQL queries for the purpose of data analysis
• Working experience in Health Care, Pharmacy, Insurance, Finance, and Sales domains.
• Expertise in writing Test Plans, Test Cases and Use cases meeting business requirements.
• Very good experience in coordinating projects executing remotely (Offshore)
• Expertise in testing e-commerce sites, Client/Server and SOA Web services
• Experience with tools & techniques used to estimate and audit security systems
• Ability to manage QA teams while facilitating resolution of complex issues
• Effective time management with organizational skills, planning, and executing simultaneous projects under tight deadlines in a team environment.
• Working experience in Business Intelligence Reports
• Excellent skills in technical documentation and presenting the content
• Experience with implementation of upgrading CRM product versions and migration of the code
• In-depth knowledge of Cost and Financial Accounting, Auditing, SOX, preparation of Financial Statements in accordance to GAAP.
• Complete knowledge of HIPAA related privacy & security standards for protected health information
• Proficient in MS Word, Project, Excel, Access, Visio and writing of Crystal Reports.
• Skills in developing Use Case, Sequence, State Chart, and Class diagrams.
• Knowledge of the Rational Unified Process methodology (RUP)
• Extensive use of UML/RUP for modeling views in Microsoft Visio
• Experience in customer relationship management and business systems functionality
• In-depth knowledge of Delphi technique, SWOT, CRM.
• Possess excellent organizational, interpersonal, communication and documentation skills with good process management skills to bring out quality product.
• Possess strong analytical and problem solving skills with the ability to adapt to agile environment and meet stringent deadlines.
• Complete knowledge of all phases in the SDLC, CMM Level 5, Agile etc

TECHINICAL SKILLS:
Programming languages: Java, SQL, VB, C, C++, HTML, XML, UNIX and JavaScript.
ETL Tool: Abinitio 1.14, Autosys, Oracle Warehouse Builder (OWB)
CRM Tool: Siebel
Databases: Oracle 9i, SQL Server, Netezza, DB2, Ms Access, and Sybase
Tools/Technologies: soapUI, XMLspy, JIRA, Toad, PL/SQL developer, Quality Center 9.2, Visio, MS Project, Excel macros, Embarcadero, DOORS, QTP, Winrunner and Business objects XIR2, Visual Source Safe, enterprise architect, JUnit, SharePoint, HP Assessment Management Platform(AMP) and Visual rules 5.1
Defect tracking tools: BugZilla, PVCS Tracker, StarTeam, BLT, Test director, Clear Quest, and Remedy.

EDUCATION:
Bachelor’s engineering degree in Electronics & Communications

Client: Confidential, Wilmington, DE
Project: RDI SOA Integration Sept 2011 – Till Date
Description: RDI provides SOA services across AstraZeneca to expose business domain attributes on demand. There are various domain consumers requesting these SOA integration services.
Technology: Java, J2EE, WSDL, XML, MS office, Excel, Visio, PPT, web logic server, Enterprise architect, Star Team, Quality Center9.2, SharePoint, soapUI 3.0.1, SQL developer
Role: Sr. BA
Responsibilities:

• Elicited requirements around non-clinical health and environmental safety study web services
• Followed the Organizational quality assurance standards related to GLP quality framework
• Created a high level business canonical data model
• Developed and reviewed service proposals along with architect
• Assisted Architect in building the technical model and gave inputs to solution blueprint
• Ensure that the web services built were consumable for web services requestor / client
• Validated WSDL contracts using the WSDL Service popup menu / WS-I Compliance tab in the WSDL Service window
• Validate SOA web services performance by running load test and functional test in soapUI
• Validate SOAP messages using right-click popup menu in the request and response message editors
• Validate the response message by adding SOAP Request test step to a new or existing test case and also by adding assertions to the test step
• Validate and report the SOAP-specific assertions for eg.Schema SOA Response, SOAP fault etc.
• Manage all SOA project documents in SharePoint and Wiki
• Generated tests, messages, validations and mock services using soapUI
• Responsible for the business flow diagram, flow chart, and Use cases in Enterprise Architect
• Worked with BioELN vendor to integrate these SOA services into their Electronic Lab Notebook
• Detailed agile tollgate methodology followed and Wiki is maintained up to date
• JUnit to check the expected result of the code execution versus the actual result
• Document WSDL, XSD, Payload Response in wiki and verify the mappings
• Analyzed the drug hunting results for Orion in pre-prod against the use cases.
• Communicate to consumers if the service meets their need and note the gaps
• Write Test cases in Quality center and maintain traceability to requirements
• Upload requirements to quality center and all relevant documents into starteam
• Query the database using SQL developer to ensure the service returns expected data

Client: Confidential, VA
Project: Multifamily Applications July 2010 – Aug 2011
Description: Fannie Mae provides financing for affordable and market-rate rental housing to provide multifamily developers, lenders, investors, and other customers with the best mortgage products, price, and service when financing a multifamily property.
Technology: Java, J2EE, JUnit, XMLspy, MS Project, MS office, MS Access, Excel, Visio, PPT, UNIX, Autosys, HP AMP, Visual Rules modeler
Role: Application QA Lead
Responsibilities:

• Responsible for all QA deliverables in SDLC 3.0 format
• Responsible for the Quality of web enabled multifamily mortgage servicing products.
• Developed and reviewed estimates and estimating assumptions for the project’s QA schedule, effort, and cost using established estimating models, best practices, and past experience
• Document best practices and tailor the quality process to suit work environment
• Analyze Requirements and develop test strategy and suggest where automation is possible.
• Responsible for web application security assessments on risk posture and policy compliance
• Measured and monitored progress at clearly defined points in the agile process to ensure that the quality build delivered on time and that it exceeded expectations.
• Developed & Managed quality plan, and risk plans, made adjustments as necessary.
• Tested ESB routing business services by configuring XML for varying interfaces
• Create JUnit script to test the function output
• Defined the sprint iterations strategy in order to manage agile development
• All requirements, project plans, and changes to commitment were informed to all stakeholders.
• Wrote complex SQL queries to do the data analysis.
• Worked with all interfacing system contacts and reported the metrics on SLA /OLA.
• Participated in quality management reviews as outlined in the manage Quality task.
• Reviewed and managed all changes to the requirements via defined scope change process.
• Configuration Management and Release management activities.

Client:Confidential, Wilmington, DE
Project: Discovery Information products Oct 2008 – Jun 2010
Description: DI's core purpose is the development of information and knowledge management products and services to support drug hunting and predictive medicine, to improve speed and quality in R&D. DI has several projects EPICS, Casman web services, Susceptibility, MassSpec for DMPK etc., to enable chemists to track and fulfill the requests.
Technology: Oracle 10g, Enterprise architect, BugZilla, Star Team, Quality Center9.2, Java, SQL PLUS, QTP and Toad, soapUI 3.0.1, WSDL
Role: QA Lead
Responsibilities:

• Work with Scientists/Chemists to document the business requirements
• Develop the automation reproducible test cases for SOAP, REST, Web, JDBC, excel macros and SQL
• Validate SOA webservices in soapUI and confirm the response with consumers
• Use soapUI to test the WSDL links and its response and validate the ID value pair
• Validated WSDL Contracts using the WSDL Service popup menu / WS-I Compliance tab in the WSDL Service window
• Validated requests and returning dummy or incorrect responses to test a client’s behavior
• Validate asynchronous processes by starting the job with an initial RequestStep and wait for a notification to proceed
• Validate SOA web services performance by running load test and functional test in soapUI
• Help the team to mitigating risks and roadblocks in Agile environment
• Defect tracking and derive metrics for reporting purpose
• Develop UML process diagrams in Enterprise Architect while performing reverse engineering
• Develop the Transaction scenario flowcharts using Visio
• Develop high level test scenarios in Quality Center for a complex scientific algorithm
• Review & analyze test scenarios or scripts prepared by the QA team
• Conduct training sessions for scientists to use the system
• Analyze complex scientific algorithms to prepare use case scenarios to perform UAT
• Conduct bug review meetings which helps to track milestones on production deployments
• Discuss requirements with BA and suggest enhancements wherever necessary
• Write advanced SQL queries to verify the results using Toad
• Give presentation to the users on the system functionality
• Maintain traceability matrix, report various metrics to management on system reliability

Client: Confidential, Windsor, CT
Project: Data Acquisition Warehouse Support Apr 2008 – Sep 2008
Description: Group Annuities data including various plans replicated daily/monthly/quarterly from source system OMNI into GARP from where the plan reviews generated to send out to partners. IA and MF data come from VISTA into IIR where history is maintained and data is loaded into datamart. This is accomplished by using OWB ETL (extract/transform/load) process. Info delivery team supports the reporting requirements from data mart.
Technology: PL/SQL, MS Project, OWB, Toad, QTP, UNIX, Java, Quality center and Business Objects
Role: QA Manager
Responsibilities:

• Working with Bus Analysts to identify, prioritize and document specific business requirements
• Report metrics on group annuities production issues.
• Develop the Operational process flowcharts in Visio for Operations manual
• Constantly monitor the risks and update risk register
• Create a Technical Estimation template for Group Team in excel using automated formulas.
• Develop the trend analysis charts in excel to report the monthly job performance
• Prepare Logical data mapping by analyzing PL/SQL code from BRS source to IIR data mart
• Prepare estimations for Enhancement and break fix requests
• Perform root cause analysis using cause and effect diagrams and brain storming
• Perform QTP, ETL testing, Batch process test on Oracle applications and OWB mappings
• Maintaining the traceability matrix of requirements to that of test cases
• Prepare SIT QA Test Strategy plan in Quality Center and execute them in compliance to SOX.
• Coordinate release activities with Release team
• Work with architect and SME to determine feasibility of proposed solutions and impacts on existing systems, processes, and interfaces
• Guide and help virtual team based in offshore with Effective communication.
• Consult with BA on data accuracy and suggest the enhancements wherever required.
• Derive metrics on Enhancements & Break Fix requests stored in PVCS Tracker
• Ensure to synch the Lotus notes work request logs with the issue log managed in excel.

Client: Confidential, Dulles, VA
Project: BI Data warehouse Sep 2006 – Mar 2008
Description: Generate complete solutions to manage data, and provide actionable information for AOL’s Business Analytics group. This is accomplished by using ETL (extract/transform/load) process, which populates metadata, and the proper validations to ensure cleanse data.
Technology/Tools: MS Project, AbInitio, Business Objects, Oracle, Netezza, UNIX, Quality Center
Role: QA Team Leader
Responsibilities:

• Manage a team of 16 people in onsite offshore methodology
• Review BRD, TRD documents to understand the requirements and report the comments
• Work with DBA to finalize the Star schema physical Data model
• Write Use cases based on the requirements and get it reviewed by business
• Design & Review high level test scenarios in Test Strategy Document
• Write advance SQL queries to analyze the transformations to see if it meets target value
• Validate sophisticated business logic using AbInitio GDE in Agile methodology
• Performed data analysis independently on very complex schemas
• Suggest & implement enhancements to improve the metrics through excel macro automation.
• Batch Process testing, Data Analysis and develop Data Mapping documents for ETL projects.
• Coordinate and execute activities between offshore and onsite.
• Identify risks and mitigation plans to document in Risk register
• Develop test scripts that match the product objectives to confirm system functions are met.
• Develop test strategies in Quality Center which align with business users.
• Works with IT Development to ensure feasibility of design and clarify user requirements.
• Ensure appropriate regression testing between impacted systems.
• Work with BO users to ensure user acceptance testing(UAT)
• Configuration management to manage versions in VSS

Client: Confidential, Vernon Hills, IL
Project: Universal Desktop Management System Apr 2006 - Aug 2006
Description: Siebel UDM was developed to facilitate the Sales Organization of WaMu to get customer data whenever and wherever required in a format such that the sales people can focus their attention on selling, thereby increasing revenue, customer satisfaction and customer retention. The objective of UDM system would be Re-implementing the e-Communications application suite in Siebel 7.7, migration of code from existing VB platform to browser portable e-script environment web architecture activities and data migration from SQL Server to Oracle.
Technology: Siebel, vb script, Oracle, DB2, Pl/SQL Developer, Quality Center, QTP, DOORS, and Mainframe
Role: QA Manager
Responsibilities:

• Participate in Project initiate discussions and functional design reviews to assess required scope of testing.
• Ensure test coverage by understanding the test scope and approach of dependent QA groups.
• Work with development teams for solution design to ensure quality and testability is adequate
• Ensure accuracy, completeness, adherence to approved TSYS guidelines
• Knowledge of TSYS processing system and batch processing for financial systems
• Analyze electronic payments and services by TSYS to credit applications Identify areas for improving efficiency, shortening of test cycles, and automation of test scripts
• Execution of QTP automated test scripts which were documented in Quality Center
• Facilitate JAD sessions to get interaction with internal customers located offshore
• Performed root cause analysis on production defects and implement improvements.
• Communicate with other QA groups on best practices, techniques, and corporate Quality goals.
• Supervising design, development and implementation of test strategies and tools
• Develop Test plans, technical objectives, defect tracking process and plan resource allocation
• Manage schedule and coordinate activities with QA associates
• Design and deploy the QA LoE estimation guidelines and estimation templates including assumptions
• Monitor completion of tasks within time and budget meeting technical and functional objectives.
• Interface with senior management to report on project and program metrics
• Review & Analyze test scripts created by team for test coverage, efficiency and validity.
• Assist Application Developers and technical support staff in identifying and resolving defects
• Create test scripts using detailed business requirements, functional documents, and processes

Client: Confidential, Singapore
Project: Care Data warehouse Support Jan 2005 - Mar 2006
Description: Parkway Healthcare Group operates with over 45 Medical Referral Centers across the world.
Hospital management system (HMS) back-office applications implemented through Oracle applications to primarily cover the functionality of Finance, HR, Singapore Payroll and Distribution The Front-office HMS is built on Service Oriented Architecture. The HMS would primarily consist of the Patient Management and Accounting, Radiology, Pharmacy, Materials Management, Operation Theatre, Medical Records Management and Doctors Accreditation functionality.
Technology: .Net, UML, SQL, GE Centricity, Oracle applications, SAS, MS Office, MS-Project, MS Visio, Quality Center
Role: QA Manager
Responsibilities:

• Managed a Team of 24 people Onsite and offshore
• Testing electronic health records (HER) system, HL7 interfaces such as lab 2.5.1, using LOINC codes.
• Planned scenarios for patient work flow process redesign, and clinical content data testing.
• Improved the quality estimates of severity-adjusted in-patient mortality and complications, and improve the measurement quality of disease severity and clinical performance
• Collected and translated the data for comparative effectiveness research, as well as the integration of new treatments into clinical practices.
• Managed quality measures to maintain databases, including demographics, patient history, patient risk factors and illnesses present on admission.
• Simulate and test synchronized textual data from Electronic Medical Records (EMR) system and the digitized images from the Image Management System (IMS)
• Ensured no defects in transmission of healthcare-related data among facilities and health information organizations (HIO) using Health Information Exchanges (HIE)
• Reviewed the process of incoming patient files to load into centralized medical patient records
• Tested Data from SMS updates and Computerized Clinician Order Entry (CCOE) are fed to EMR
• Works with IT Development to ensure feasibility of design and clarify user requirements.
• Ensure appropriate regression testing between impacted systems.
• Work with BO users to ensure user acceptance testing (UAT)

Client:Confidential, Webster, NY
Project: Forward Products Testing Sep 2003 - Dec 2004
Description: Xerox is testing the DocuSP Controller for integration with ‘Forward Product’ engine platforms referred to as Highlight Color and DT120. DocuSP testing activities for several other legacy product families with the intent of Understand new legacy features and provide regression testing on Nuvera engine platforms.
Technology: UNIX, Solaris 2.6, Xerox Production Printers (Nuvera 100 & 120), Java
Role: QA Lead
Responsibilities:

• Manage a team of 8 people at offshore
• Prepare test plan as per weekly release
• Conduct monthly Project Management Reviews
• Summarizing reliability, AR quality, performance and Test result metrics
• Prepare and present resource utilization chart to customer on demand.
• Deriving plan to automate the current process by analyzing tools suite our testing environments.
• Uncover defects in test features like- Remote GUI, keyboard accessibility, billing, and job forwarding
• Analyze and validate test scenarios
• Disposition of events and link to problems.

Client: Confidential, Indianapolis, IN
Project: Production support Jan 2002 - Aug 2003
Description: RCI offers the world’s leading timeshare exchange services through RCI Points, the first worldwide points-based exchange system and RCI Weeks. RCI’s week-for-week exchange system is on internet since RCI Points system has several different types of Reservation, which causes members, must adhere to strict booking guidelines, there will be several different search pages to find Points inventory. The holding, confirming, canceling and adding a guest Certificate will all be the same for each type of search.
Technology: Siebel, Synergy, Mainframes DB2, Oracle, Quality Center, QTP, winrunner, DOORS
Roles: Business Analyst
Responsibilities:

• Working with business owners to identify, prioritize and document specific business requirements
• Collect and Report Metrics on Team Performance to Onsite Client
• Manage team of 7 people at offshore
• Impact Analysis and code fix Production change requests in Synergy.
• Create QTP scripts and TSL scripts to automate the associated Siebel applets/views.
• Coordinating with the EVS1 team and RAMS team, Configuring Siebel Applets and Views.
• Compare the Siebel data integrity with that of mainframes system
• Validate the functionality that involves various accounting transactions
• Working with senior architect and development teams to determine feasibility of proposed solutions and impacts on existing systems, processes, and interfaces
• Consult with BA on existing system features and suggest enhancements wherever required.
• Requirements are managed using DOORS in the offshore onsite methodology.

Client: Confidential, Rockville, MD
Project: Exam Elements Toolbox (EET) Dec 2000 - Dec 2001
Description: EET is s part of the new examination business model within the INSITE (Integrated National Surveillance & Information Technology Enhancements) exam Program. EET Application uses the backend data sourced from the Content Maintenance System (CMS). The EET application provides functions for performing and researching exams. The system is separated into two areas of action: Exam and Supporting Information. The EET replaces the Automated Examination Module (AEM), a standalone application/database that District Examiners utilize only in a disconnected mode to capture Member Firm and Exam information and gather actual examination results.
Technology: PVCS Tracker, DOORS, Test Director, Java, XML, Active Server Pages, JavaScript, HTML, Oracle 7.3., Winrunner, Test Script Language
Role: Test Engineer
Responsibilities:

• Develop and execute test scenarios; Conduct Peer reviews and validate the impact of test scenario coverage; Write and execute test script language scripts to automate using winrunner
• Report defect metrics per component/module to Project Manager ; Discuss with Business analyst to update Requirements database to represent exact functionality
• Ensure NASD process is being followed by verifying against the QA Process checklist

Client: Confidential, The Netherlands
Project: Application & Data warehouse Support Nov 1998 – Nov 2000
Description: The system is to provide recording, updating and tracking of the Targets, maintained by the Target Owner. All targets recorded will be rolled up to the Pacific for performance tracking and market analysis in the Pacific office Development / Maintenance of the Local Data Warehouses for each site across pacific
Role: Target System Administrator
Technology: MsAccess Application Developers Toolkit v7.0, UNIX, Oracle 7.x, SQL, TOAD, Business objects 4.1
Responsibilities:

• Development / Maintenance of the Local Data Warehouses for each site across pacific; Rolling up of information and the updating of record; Development /Maintenance of report for analysis using Business Objects 4.1.; Maintenance of Pacific commercial Data warehouse and corresponding reports using Document Agent Server
• Write TSL scripts to generate code to execute Targets Administration GUI testing

Banking Production Support (C,C++,UNIX) for Softnet, India Jan 1997 - Oct 1998