Jira Consultant Resume

SUMMARY:

SKILLS:

Agile (Burndown chart, Sprints, User story, Story Board) and Waterfall (SDLC) methodologies
Knowledge of SQL, Python, HTML, CSS, JQL (Jira Software)
In-depth knowledge of healthcare software including Procura
Strong written and verbal communication and presentation skills
Proficiency in Microsoft Office programs (Outlook, Word, Powerpoint, Visio, Excel & Publisher)
Requirements gathering, developing use cases, risk and change management
Knowledge of AI principles and robotic process automation methodologies - 3 years
Experience with UIPath, similar to Blue Prism

EXPERIENCE:

Jira Consultant

Confidential

Responsibilities:

Configured Jira Software, Jira Service Desk, Confluence, and Bitbucket with custom workflows, notification, and security schemes for Operations (Accounting, Human Resources Legal, Marketing and IT)
Created video training and user reference materials as well as conducting training to support system and business process changes
Used ProForma and Extension for Jira Service Desk to create custom forms.
Migrated from Cloud to Server

Data Analyst

Confidential

Responsibilities:

Ingested data and analyzed large structured and unstructured datasets
Wrote complex SQL queries to analyze data in HADOOP
Accessed, queried, tested and validated data content from Enterprise Data Lake
Presented data in PowerBi and Qlikview
Coordinated the transformation of data extracts from Microsoft Project Plan, Plan View and Jira on a monthly basis
Creating an automated solution to validate data extracts
Established hybrid best practices to empower the team to pursue an iterative development method.
Consolidated team reports from multiple sources into Microsoft Planner

Jira Consultant

Confidential

Responsibilities:

Created a highly customized instance of Jira Software and Portfolio to manage project plans for Hybrid and Waterfall streams.
Generated automated custom status reports for teams and executive level review on a weekly and monthly basis.
Administered detailed project plans within Jira Portfolio with links to Microsoft Project Plan for program level reporting
Migrated project data from a Vendor hosted server instance to a self-owned Cloud instance
Documented best practices for hybrid projects as per PC Financial delivery needs.

Project Manager

Confidential

Responsibilities:

Atlassian product administrator (Jira Service Desk, Jira Software, Confluence, Hipchat)
Managed and trained a team of 5 technical and non-technical users on Jira
Managed, maintained, and supported all JIRA configuration changes on Kanban boards
Tracked hotspots and maintained a program milestone chart using agile methodologies
Developed use cases and the requirements gathering approach
Captured and reported on project metrics on a weekly and monthly basis for stakeholder review.

Business Analyst

Confidential

Responsibilities:

Collaborated with employees from Finance and IT teams to complete requirements gathering
Drafted sketches to aid in the design of GUI’s
Creating user manuals and accounts for the use of eCHN
Maintained confidentiality agreements when working with client data to adjust staff visits
Developing online forms to streamline nursing reports to supervisors

Telecommunications Specialist

Confidential

Responsibilities:

Providing level 1 support to staff and resolved tickets to meet SLA’s
Created training manuals for technical and non-technical staff
Collaborated effectively with vendors to resolve tickets and implement new technologies
Reconciled inventory of hardware
Used PowerShell to transfer shared drive documents to the cloud