PROFESSIONAL SUMMARY:

• 17+ years of experience as an Infrastructure Technical Project Manager and Technical Services Manager.
• PMP certified Project Management Consultant with a heavy focus on leading infrastructure projects
• He has a well - rounded background with infrastructure initiatives such as network/server migrations, data center, telephony, email migrations, etc.

TECHNICAL SKILLS:

Wintel Servers, Active Directory, E: Directory, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Skype, Microsoft Exchange, Office 365 Suite, Windows Advanced Server, Cisco Design Experience, (Routers and switches) Nortel PBX Windows XP pro / Vista, ZENworks, GroupWise, Border Manager, GroupWise Mobile server / BES, Comvault, HP servers, racks. KVM and MSA / EVA SAN solutions. GW-guardian, Norton Antivirus, LogLogic, Iprism, HP - ILO services, Request Center, VMware, DNS, DHCP, VLANS. SQL and Oracle experience. Service Delivery.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Infrastructure Project Manager

Responsibilities:

• Worked with the Ascension AIS PMO On the Office 365 E-Mail migration. (160,000 users in total)
• Use of Microsoft Project, OneNote, Excel, share point and other technologies, to track, manage, report on and deliver successful projects to all customers.
• Involved in detailed batch planning. This involves data review, batch building and the creation and following of steps required to successfully complete a migration.
• Weekly status calls with each ministry that are actively planning for migration to Office 365
• Responsible for status reporting of service tickets after each migration using service now queries.
• Participating in daily engineering calls to review issues and establish new procedures based on discussions and agreed upon actions.
• Work closely with E-Mail engineering teams, Desktop support and Active Directory engineering teams to perform batch migrations per daily requirements.
• Involved in overall project planning and scheduling. Responsible to capturing issues and risks, reporting as directed by program manager.

Confidential

Senior Infrastructure Project Manager

Responsibilities:

• Worked with the Confidential PMO office focusing on Data Center Infrastructure projects.
• Lead the creation and testing plans for a large-scale power upgrade in the Data center
• Worked with infrastructure and the business on planning the replacement of 4 PDU’s in the data center
• Use of Eclipse, Microsoft project and other tools to manage tasks timelines, and status reporting to keep management up to date on project progress.
• Work with Technical management and Technical SME’s on issue identification and resolution.
• Worked closely with electrical contractor on the replacement activities and planning for power upgrades.
• Work with Network team on the planning and execution of enterprise wise Switch IOS upgrades.
• Coordinated weekly status calls and bi-Weekly stake holder calls to keep management up to date on project status.
• Worked closely with CAB to get project change requests through and approved for execution.
• Worked with Data Center manager and contractors on the implementation of 2 new UPS systems and the decommissioning of the old, including removal, of large battery casings and supporting infrastructure

Confidential

Senior Infrastructure Project Manager

Responsibilities:

• Worked as a member of the PMO on various infrastructure related projects. Technologies include, Cisco, Microsoft, Office 365, Crestron, Various Audio-visual technologies required for conference room technology.
• Responsibilities include Invoicing, hours tracking, SOW review and ensuring engineers are completing all deliverables per the signed SOW.
• Responsible for all project kickoffs (Internal and external) status calls, internal project discussions and working with engineers and architects to resolve conflicts, disputes and ensure a quality deliverable
• Use of Microsoft Project, OneNote, share point and other technologies, to track, manage, report on and deliver successful projects to all customers.
• Responsible for detailed Test and cutover plans for each Infrastructure project.
• Migration of various E-Mail systems to Office 365 using several migration tools such as Migration Wiz, and SkyKick.
• Work with Client to understand testing requirements and establish various fall back scenarios
• Document, escalate and resolve issues that are identified during the life of the project.
• Use of OneNote and SharePoint to manage communication, minutes, status calls and overall project reporting
• Responsible for the project budget, Project setup, customer invoicing and all customer Sat surveys
• Work with various telecommunication vendors and other technology support personnel to complete tasks relative to the project.
• Exchange on Premise to Office 365 migrations for various customers, leveraging Hybrid mode, and other mail migration utilities.
• Data center re-locations, office moves, new office technology.

Confidential

Senior Infrastructure Project Manager

Responsibilities:

• Working with the AIX project team on a hardware migration for IBM P5,6 and 7 hardware to the new P8 hardware. This involved, managing the change control process, along with an implementation schedule that consisted of offsite engineers, Data center personnel, and other Business stake holders.
• Worked with Pharmacy IT management to coordinate application outages, upgrades and application verification during each application move.
• Worked with Network and storage groups to have proper storage provisioned per the application requirements, ensuring these items are in place prior to cutover.
• Responsible for Weekly project status reporting to program manager, and resolution of issues.
• Responsible for all change requests submittal and gathering the correct approvals.

Confidential, IL

Senior Infrastructure Project Manager

Responsibilities:

• Responsible for all assigned infrastructure project inception to delivery. Work closely with Sales and Solution Architects to ensure SOW’s are worded correctly and the proper amount of time is allocated for each phase.
• Lead all project calls with a focus on SOW delivery. Understanding clearly the customer responsibilities compared to the vendor responsibilities. Understand how the intersection of work could cause delays and properly managing those expectations.
• Management and delivery of large scale E-mail migrations to Office 365. Including desktop migrations and hybrid implementations.
• Management and delivery of Infrastructure related projects. Network refreshes, Phone system installations, Microsoft server / AD upgrades / Microsoft Azure implementations / cutovers.
• Work with Technical teams to create various levels of testing scripts / processes to ensure successful cutovers / Migrations.
• Coordinated all project status updates, status calls, and issue resolution. Focused on problem resolution and aligning the proper resources for the job.
• Responsible for all technical documentation and project documentation. Use of OneNote and other means to capture project information and disseminate during status calls
• Management of remote teams of engineers to complete projects on time and on budget
• Responsible for all project change requests, Zero dollar and financial impacting changes.
• Collaborate with SA’s on SOW creation when leveraging partners to complete the work.

Confidential, Lake Zurich, IL

Infrastructure Project Manager

Responsibilities:

• Managed Infrastructure related projects
• Captured and assessed business requirements for Infrastructure related projects
• Assisted with determining technical requirements
• Developed project plans in conjunction with technical SME’s
• Managed Infrastructure related projects including task tracking, reconciling budgets, and status reporting
• Managed multiple projects simultaneously
• Managed project risk by working on various levels of test plans with IT engineering groups to ensure successful migrations.

Confidential, IL

Senior Infrastructure Project Manager

Responsibilities:

• Responsible for all infrastructure project cycles from inception to delivery. Leveraging the network and server teams to complete a variety of Infrastructure related projects.
• Responsible for the technology move of 3 different offices to a new Global Headquarters office. Project Tasks included, Network creation and connection to existing infrastructure, telco circuits, Layer 0 1 and 2 infrastructure tasks including cabling, Network cabinets and power installation.
• Merger and Acquisition work. Project managed the integration of a company purchase by Confidential . This included all network operation, server migrations Workstation and E-Mail migrations to the new domains.
• Worked with Service desk to deploy Outlook to 1,000 desktops as the client for Office 365
• Responsible for the planning and successful execution of a new Data center migration. Migrating from an in-house solution to an outsourced COLO facility. Managed all aspects of the project from FRI to FRP to selection and technical migration of systems.
• Works extremely well with the technical groups including Network, servers, storage and Telephony. Experience in hands on engineering work in many of these areas.

Confidential, IL

Senior Infrastructure Project Manager

Responsibilities:

• Worked with Service desk to deploy Outlook to 1,000 desktops as the client for Office 365
• Worked with migration vendor (Messaging Architects) to assist in the mail conversion to the O365 platform
• Worked with the business units to identify work flow changes with the attachment size limit of Office 365
• Work with the Infrastructure team to identify project scope, determine time line work with vendor selection of both technical migration assistance and end user training.
• Coordinated a technical deployment plan with the Infrastructure team to identify the options for migration.
• Performed deep technical discovery on how E-Mail is imbedded in the business work flows and helping to provide solutions that map to the changes of Office 365.
• Worked with the BGE service desk to understand the Desktop impact of this project. Outlook and Office rollout from .
• Worked directly with Microsoft on Office 365 licensing to meet the needs of the business.
• Worked with network operations to identify all E-mail flows throughout the network. Automated server alerts, rules, message cleanup routines.
• Maintained the Action Item list and Risk Issue log and reviewed with team on a weekly basis
• Coordinated with engineering the implementation of DirSync and ADFS servers to support the Office 365 infrastructure
• Started Workstation discovery for the move from Windows XP to Windows 7. Application review and legacy software, impacts with changing the platform. Started hardware refresh to %40 of the environment.
• Work with desktop support on a re-Imaging plan for existing machines.
• Work on scope a plan for Novell server migration to the Windows 2008R2 platform.

Confidential, Chicago, IL

Infrastructure Project Manager

Responsibilities:

• Responsible for the Server patching work stream of the PCI compliance Program. This included both Wintel and Unix platforms
• Works with the Qualys Vulnerability scanning tool to assist in identifying servers needing patching
• Work with the server engineering teams, InfoSec and Network operations to accomplish the patching schedule, testing and final deployment
• Coordinate weekly status update meetings with the team to review upcoming tasks, past results and Issue resolution.
• Worked with InfoSec on the management on IPAM (IP Address Management). Identify the Server interfaces with corresponding networks, to determine scope for PCI
• Worked with Network engineers responsible for Routers, switches and firewalls, to review data flows to determine if in scope for PCI
• Review Qualys VTM reports to identify new threats and ensure the stated time line for patching is met.

Confidential, IL

Infrastructure Project Manager

Responsibilities:

• Manage and planned project activities related to company merger with Continental Airlines with Telco vendors. AT&T, Verizon, Century Link, Sprint.
• Coordinate new circuit (Ethernet, DS3, and T1) installations, upgrades and facilitate with all teams for successful installation / implementations.
• Work closely with Data Center manager(s) to facilitate new equipment installs and decommission of old hardware
• Manage large scale projects with multiple teams assembled to complete the tasks in a timely manner
• Coordinate resources from both companies to create solutions for the merging, decommissioning and new implementation of network equipment. Responsible for all change request submissions and approvals for network changes
• Responsible for large scale rollouts of Wireless technology in multiple airports, clubs, offices, and aircraft.
• Work closely with Architecture and Engineering to review project interdependencies and ensure teams are aligned for task completion
• Work with Change Management and Release Management in getting changes approved in a timely fashion.
• Responsible for large scale Airport technology refreshes. (Routers, Switches, Servers, Workstations, Kiosks)
• Create and get approved TCE’s (Technology cost Estimates) DPS (Design Proposal Summary) and NEWO (Network Engineering documents) for execution if the technology teams.
• Work with the NOC (Network Operations Center) on all changes that cause impact to the network.
• Facilitate script reviews with the teams to review scheduled activities and to identify responsible parties and to understand impact to the network.
• Responsible for large scale VOIP rollouts at multiple sites with coordinated efforts of Telco, cabling contractors, network engineering and critical facilities engagement.
• Data Center remediation efforts including sun setting old hardware and technologies, Logical network changes and IP remediation tracking and assignments.

Confidential, Lake Forest, IL

Data Center Technical Manager

Responsibilities:

• Accomplished leader, capable of motivating a staff to its full potential and proven ability to communicate complex information clearly to individuals at all levels.
• Responsible for vendor management. Point person for communication between Wipro and Confidential .
• Presented status updates to steering committee on progress of project, challenges and risks
• Worked closely with senior program managers and Execution PM’s to ensure timely, smooth transition of move groups from our existing data center to the managed centers in Omaha and Norcross.
• Draft communications to identify stake holders for various applications including SAP and Phoenix.
• Work closely with Security and Risk departments to review the technical infrastructure and ensure the design is meeting Confidential ’s expectations.
• Work with EMC Design engineers on a SRDF data replication solution to meet the Confidential established RTO and RPO objectives.
• Work with the Business continuity team to create the correct documentation to match with the new recovery technology being implemented.
• Worked with Wipro Data Center Architects in understanding how the monthly charges were calculated for support, hardware and ongoing technology expansion needs.
• Understand in detail the agreement and work with the Program manager to ensure that Wipro is executing in a manner that is within the contract.
• Responsible for the planning and execution of an Exchange 2007 migration to a new server infrastructure in the new data center. Work with resource planning, scheduling and identifying all Exchange integrations with other Confidential critical systems.
• Ensure that Autosys jobs are adjusted or re-written to meet the needs of changing paths or server names as part of the Data Center migration.
• Coordinate weekly status updates to Confidential ’s ITLE (Information Technology Leadership Team) to keep them updated on the current status of the project and to involve them in any major project changes that may be needed as a result of changing business climate.
• Work with Confidential ’s DR team to establish an application dependency matrix in order to understand the complex integrations that exist between systems so that proper move groups could be established and moved with minimal impact to the data to day business.

Confidential, Chicago, IL

IT Project Manager

Responsibilities:

• Responsible for the technical and process management of 6 desktop engineers as part of a desktop domain migration project.
• Vendor management of HP technical services and Black box for Network switching and router configurations
• Established the time needed to complete the migration by reviewing the process and through testing getting a time frame for completion.
• SME for desktop and Wintel trouble shooting and configuration. Main point of contact for all desktop issues in relation to the migration project
• Work with Infrastructure engineers to ensure switch ports, Vlans and wireless networks were configured to meet the needs of the migration.
• Work with Network Architects and Engineers to streamline the desktop change process for maximum efficiency.

Confidential

Data Center Project Manager

Responsibilities:

• Responsible for the leadership and technical direction of Windows and UNIX engineers.
• Responsible for applying project management knowledge, skills, tools and techniques to project deliverables and processes.
• 140 Servers 800 users and 11 direct reports
• Reporting to the CIO, recruited to manage the IT Technical Services staff, contract consultants, Vendor relationships and all infrastructure and telephony operations for the ELCA.
• Established a Technical Services Center to manage all IT issues and end user problems.
• Worked with the business to identify reasonable SLA’s and communicate effectively to the organization new process and procedure in place to allow quick resolution to problems.
• Managed network infrastructure, telecommunication systems, mobile phone/data services, and on-demand application systems and supervised two staff members and Information Technology committees
• Responsible for building the IT staff to properly support the growing environment. Evaluation and creation of positions, review the use of consultants and consolidate where appropriate and groom the new team to be a lean and efficient department to support the business.
• Responsible for the installation, evaluation and efficient operation of all network based applications, LAN/WAN and Wireless infrastructure, network security, E-mail and telephony operations. This includes the selection, installation and support of the network applications through their lifecycle.
• Responsible for implementing business system plans, directing development, release, and maintenance of company business and process control systems and ensuring project costs and schedules are properly estimated and controlled.
• Oversee all technical services functions including data center management, vendor relationships, network engineering, helpdesk, and PBX management, disaster recovery planning and training.
• Responsible for strategic planning and alignment of IT projects with business unit goals.
• Responsible for all areas of staff development, including professional development, personal development, performance reviews and yearly goal setting.
• Responsible for all details in the creation and testing of the IT disaster recovery plan.
• Ensures department is well informed, always, of changes and news worthy events within the company. Effectively communicates relevant IT-related information to superiors. Handles difficult personnel situations directly, using appropriate discretion.
• Communicates effectively with internal users to identify needs and evaluate alternative business solutions and strategies and continually defines ways to increase internal customer satisfaction and deepen team relationships.