SUMMARY:

• Certified Project Manager (PMI - PMP) and Lean Six Sigma green belt (ASQ) with expertise in banking and high-tech manufacturing environments.
• Operational leadership in developing and implementing new processes, process flow maps and procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow as measured by improvements in meeting SLA agreements, error and loss reductions.
• Strong experience from inception through deployment of new process and technology using as appropriate Waterfall, Agile or Lean Startup methodology.
• Excel at collaborating and building relationships with managers, stakeholders, vendors, partners and customers to determine project needs as well as verbal/written communication and presentation skills to all levels and groups.
• Managed external and matrix resources, leading international and cross functional teams using innovation melded with practicality, excellent planning, collaboration, decision-making, strategic-thinking, and implementation skills.
• Robust capability in analyzing, designing, developing and delivery (ADDIE) technical training to a global audience incorporating Kirkpatrick level 1-3 evaluations.

PROFESSIONAL EXPERIENCE EXPERIENCE:

Confidential, Mesa, Arizona

Manufacturing Project manager

Responsibilities:

• Plan, budget, oversee and document projects from customer PO submission through final customer acceptance.
• Develop and implement project tracking and management tools for process improvement.

Confidential, Phoenix, Arizona

Operations Project Manager

Responsibilities:

• Managed migration of internal process receiving incoming Fax documents to external vendor for imaging and attaching to appropriate account. Developed business case and worked with tech team, production LOB, vendor and senior leadership. Results avoided major interruption to multiple LOB’s and possible regulation impacts
• Managed successful migration from concept to implementation of business process for outgoing correspondence to an internal group by developing and using project scope, SLA, Requirement, piloting and Confidential (FMEA) documents.
• Partnered with business units and managed moving Check Fraud unit from processing claims with paper based documents to using softcopies by using Right Fax, scanners and document repository ( Confidential AS400).
• Managed successful upgrade by vendor of Confidential KC 10 software on PCs and server to include latest software running on Windows 8 with SQL 2005.
• Manage daily production activities supporting ACH, Debit, and Card services for both fraud and non-fraud claims and ensures adherence to procedures and regulatory requirements.

Confidential, Chandler, Arizona

Strategic Program and Project Implementation Manager

Responsibilities:

• Managed and implemented strategic program transforming vendor instructor led maintenance equipment training to a blended approach using E-Learning format improving course quality with an average of 20% cost reduction.
• Implemented new corporate contract addendums, pricing agreements, including LMS implementation.
• Led multi-company project team that developed and published a formal (SEMI) TPIC Blended Learning guideline for the semiconductor industry providing guidance, best known methods (BKMs) and requirements for equipment maintenance training of semiconductor manufacturing equipment.
• Led project team that implemented process for trend data and out of control monitors for supplier training level 1 evaluations and a WEB based Level 3 system that provided continuous quality monitoring.
• Established strong working relationship with equipment suppliers and business end-users; conduct design sessions to define and document business needs, develop project plans including WBS, risk management, specification and operation documents; communicate plans, schedules and manage performance against schedule.

Project Team Manager

Confidential

Responsibilities:

• Supported R&D sites and twelve worldwide high volume manufacturing factories exceeding their expectations.
• Managed two corporate groups with 19 training specialist and engineers that led project teams supporting new capital equipment manufacturing process tool selections, supplier contract negotiations, documentation, supplier field service engineer certifications, and maintenance training classes for both employee and supplier field service engineers.
• Successfully ensured all capitol semiconductor equipment manufacturing suppliers met aggressive contract requirements for startup of production sites for both legacy and unique fab equipment sets (80 plus). Startup technicians and engineers received formal hands-on training to required certification levels for Operation, PMs and advanced Troubleshoot/Corrective Action, FSEs were effectively certified and documentation completed.
• Continuous improvement manager - Managed several cost reduction and improvement project teams.
• Revised the corporate purchase agreements for all suppliers and increased across company stakeholder involvement in overall supplier support manage.
• Drove cost saving efforts that resulted in savings of over $6 million.

Confidential

Project Manager

Responsibilities:

• Manage projects bringing in new manufacturing equipment, technology and business processes; performing needs analysis, determine requirements (project charter and plan), setting priorities, and forming/leading project teams (both matrix internal and supplier) to deliver "as committed" with very tight timelines.