SUMMARY:

• INDUSTRIAL ENGINEER, PROJECT MANAGER CERTIFIED, PMP, SCRUM MASTER TRAINED - ROI driven project manager, focused on business drivers and end-user needs underlying feature delivery.
• Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Expert in Software development life cycle, hybrid projects on AGILE- Waterfall methodologies and stakeholder management. Background in Software and Hardware Implementations based on ITIL framework. Web based applications as SaaS implementations.
• Knowledgeable of TQM, SOP’s, GMP’s, and ISO 9000 standards.
• Proficient in VISIO process flow. Skill in Microsoft Office.
• JIRA SCRUM software knowledge.
• Effective communicator in both Spanish and English.
• Meticulous and objective driven work style.
• Strong leadership, team player, interpersonal, relationship-building and negotiation skills required with a solid track record for developing internal and external relationships.
• Listening, oral, written and presentation skills and effective interpersonal skills.
• Strong organizational, planning and multi-tasking skills.

• Designed and implemented an efficient and centralized operational procedure for resource brokerage in Latin America minimizing residual costs by 15%.
• Saved corporate client $3 hundred million and increased revenue by approximately $4 hundred million.
• Saved a public sector client $1.5 million and increased revenue by $250 thousand.
• Helped assure HIPAA accountability for physician and major hospitals through a managed electronic transaction Project for Humana Insurance.
• Implemented a modernized Tax Administration System for the government of Puerto Rico that collected more than $50 million and won the Quality Award - Governor Award .
• Led cross- functional teams. Managed more than 20 resources for projects.
• Delivered packages solutions and customized implementations.

CORE COMPETENCIES:

• Agile / Scrum Methodologies
• Full Life Cycle Project Management
• Customer Relationship Management
• Web based implementations
• Governance models strategy
• Software/Hardware implementations
• Process Improvements
• ITIL framework
• User Training and Support
• Budget Management

EXPERIENCE:

Project Manager Consultant

Confidential, Miami, FL

Responsibilities:

• Manage E-recruitment projects for Enterprise Resource Planning, ERP, division online recruitment, by using technology and in particular Web application based resources for tasks involved with finding, attracting, assessing, interviewing and hiring new personnel.
• Ensure the online recruitment processes involved in a more efficient and effective, as well as less expensive. Provide E-recruitment software and systems available as standalone applications, product suites and services.
• In charge of project management of Kronos workforce management applications including HRMS, payroll, time and attendance, absence management and scheduling. Ensure the implementation of tools that will help manage the workforce on a cloud platform that is scalable, secure and mobile.
• As project manager in charge of the execution of Workforce Central as an automated solution that enables management of schedules, track time, attendance, leave policies and measure productivity. Collaborate with suite-wide reporting analytics with visibility into standardized data via alerts and dashboards.

Confidential, Miami, FL

Senior Project Manager, SCRUM Master

Responsibilities:

• In charge of Business Analysis for Royal, Celebrity and Azamara Fleets Software migrations that deal with Finance, customer service experiences and online transactions on Cloud environment.
• SCRUM Master for Excalibur Project that deals with PCP data for mobile application iteration. Application of Agile, Kanban and SCRUM Methodologies.
• Work for Excalibur project as knowledge - based on SAFe, Scaled Agile Framework organization and create workflow patterns for this project. It was intended to guide in scaling lean and agile practices that seek to address the problems encountered when scaling beyond a single team assigned.
• Work with Web application that is usable only with an active Internet connection and that uses HTTP as its primary communications protocol
• Worked with JIRA software to managed SCRUM framework and utilization of Project Management methodology and tools.
• Manage external vendors for the Customer relationship management (CRM) new database that is implemented to manage company’s interaction with customer’s data. The CRM approach tries to analyze data about customers' history by trip per ship, in order to better improve business relationships with customers.
• In charge of determine project approach, Budget, Staffing responsibilities and Schedule. Responsible of developing and review estimates and estimating assumptions for the project’s schedule, effort, and cost using established estimating models, best practices, and past experience.
• Accountable of the measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations. Balance scope, schedule, budget, quality, and risks and make adjustments as necessary. Define the project iterations strategy. Manage and evaluate iterations.
• In charge of obtaining Metrics and Service Level Agreements, SLA, for the business.
• Responsible of developing, implementing Project Plans, including the configuration management, risk processes. Represent the project team in IT and Business Governance meetings.
• Obtain buy-in from senior management, project measurement, and quality management plans. Participate in quality management reviews. Review and manage all changes to the requirements through a formally defined scope change for all key project plans, commitments, and changes including requirements, quality assurance plans, and budget, schedule, and scope changes.
• Ensure that the project’s assigned portion of the Business Case planned value is delivered. Ensure that the end product fulfills the contract and meets the sponsor's expectations.
• Managed 10+ Team resources.

Confidential, Miami, FL

Project Manager

Responsibilities:

• EMV Chip Implementation projects for more than 30 banks and entities acquirers and issuers in central and Caribbean area. Enabling the m /Chip™ Confidential platform for EMV Confidential . Managing the advancement of featuring full integration of contact and contactless payments. Implementation that includes Confidential 's Chip Authentication Program that is used globally to secure remote banking and payment transactions. Developed and deployed a wide range of other Value Added Solutions that enhance payments. Deal with the IT Governance of these banks to ensure successful implementation.
• Assist customers and internal areas to implement EMV-related solutions.
• Ensure all project contributors successfully complete assigned tasks as scheduled.
• Identify key barriers to a project's success and actively manages all mitigation activities
• Core responsibility for managing relationships and communicating with internal areas and IT department to Confidential and correspondent units in Confidential ’s customers' organizations, which include a wide range of project contributors.
• Manage multiple projects simultaneously on virtual environments.
• Deal with external vendors for the manufacturing of the cards so that they comply with Confidential standards and procedures.
• Coordinate with external suppliers of the ATM’s and POS to ensure that these devices complies with keys and encrypted regulations and procedures.
• Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements of these projects.
• Accountable of planning, developing, and executing schedules to ensure timely completion of various projects complex in nature.
• Effectively lead the project team to align with the business objectives, project schedule, and project budget.
• Responsible for organizing and leading cross functional teams in developing and implementing project deliverables; ensure that all project work packages and tasks are properly and realistically estimated, documented, scheduled and tracked.
• Managing a matrix based project team spread across multiple locations and time zones.
• Effectively provide assistance in solving specific EMV-related inquiries by leveraging own expertise or correctly directing to correspondent area.
• Ensure PMO methodology compliance and manage resolutions.
• Ensure timely and accurate communication with project contributors throughout the life cycle of the project.
• Identify and manage project risks.
• Regularly communicate to management regarding the overall portfolio status of assigned projects.
• Project Management structured methodology and project planning tools. Knowledge of PMI methodologies preferred.
• Knowledge and experience provided in EMV Technology, regulations, applications, products and deployment.
• Knowledge provided on payments industry, Confidential specific knowledge preferred.
• Manage 10+ Team resources.

Confidential, San Juan, PR

Project Manager

Responsibilities:

• Responsible for the leadership of around more than 50 projects from their inception to completion, including Service Management Projects based on ITIL v3, Network Node Management, NonStop
• Infrastructure, Quality Management, and Operations Management Projects. Assigned to clients such as Codetel, Dominican Republic, Claro Jamaica, Doral Bank PR, PR Department of Justice, and PR Electric Power Authority. Negotiated with stakeholders and executive sponsors to comply with project scope statements.
• As an ITIL Expert managed IT Governance framework at client Codetel DR, by defining the ways and methods through this organization are implemented, managed and monitored IT Governance.
• As well providing guidelines and measures to effectively utilize IT resources and processes based on ITIL framework.
• SALESFORCE experience managing projects on the pipeline between Operations and Sales departments.
• IT Service Management System Project Implementation web based application based as SaaS, Software as a service is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted as "on-demand software". SaaS accessed by users using a thin client via a web browser.
• In charge of new Virtualization project for American Movil. Migration of physical servers to virtual servers to optimize capacity.
• Vendor management to interact with other vendor suppliers like Cisco in order to do the migration of systems without interrupting actual activities.
• Deal with external suppliers like Oracle and RedHat for licensing of databases and operational systems.
• CRM implementation projects
• Work with security Data Protector System’s implementations. Project that pursue to monitor and control security signals that were integrated on Network systems.
• In charge of preparing project profit and loss statements, tracking schedule and cost variance. Prepare and present feasibility studies, performance and transaction/system analysis, alternative analyses and cost estimates for proposed projects.
• Review, and be responsible for, the overall development and integration of requirements.
• Participate in quality management reviews.
• Managed Telecommunications projects such TeMIP implementations with more than 15 resources. TeMIP HP Openview TeMIP (Telecommunication Management Information Platform), family of software products for the management of communication networks and services, addressing fixed, wireless and data networks.
• Negotiate with stakeholders and executive sponsors to comply with project scope statements. Plan, execute, monitor, control and out in all assigned mid-to-large-sized projects. Strategize and comply with project vision and goals.
• In charge on the Telecommunication Virtualization upgrade from physical servers to Cloud network of remote servers hosted on the Internet and used to store, manage, and process data in place of local servers or personal computers.

Project Management Office HP Resource Manager

Confidential

Responsibilities:

• Execute Presales solutions. Perform customer needs assessments and requirements that would lead to the generation of business opportunities.
• Develop requests for Information/Proposals (RFI/RFP). Gather technical specifications form solution architects to meet the criteria. Secured solution feasibility to meet client expectations. Manage SOAR
• HP process for Management approval. Direct Single Sign On multimillion dollar proposal for Telecommunication projects based on SCRUM methodology.
• Identify challenges and potential risks for the proposed plan and look for mitigation plans. Analyze competitive threads and provide the means for effective communication between the parties. Strong Custom application experience dealing with outside Vendors.
• Mediated the utilization and allocation of resources between the 3 major regions Mexico, Brazil and Latin America. Designed a centralized procedure for resource brokerage between LATM (3) major regions. Coordinated Human Resources with US and other countries to satisfy client’s needs for project implementation. In charged of allocation, training and capability of more than 120 resources on Hewlett Packard Software Area. Identified partners and skills that could support our engagements. Ensured that every HP technical consultant met the new company certification quality.
• Ensure the Project Management standards and procedures. Implement key performance indicators to measure business activities appropriately. Manage the allocation of Project Team subject matter experts according to client needs. Manage programs and budgets according to plan and pipeline upcoming projects.
• Standards and requirements. Effectively coordinate communications between/among cross functional Teams, resolve conflict.

Confidential

Project Manager

Responsibilities:

• In charge of electronic transaction projects on the claims department.
• Work with Quality assurance department on new software implementations.
• Member of the board for new technology implementations such as intelligent card.

Confidential, San Juan, PR

Project Manager

Responsibilities:

• Implemented upgrades for the automated systems holding employer groups, employee, member, providers, benefits and claims information.
• Led Data Center Project Management Coordination and transfer between Corporate, PR site and external vendors.
• Implemented Software upgrades implementation for HIPAA PMHS 5.0.5 and 5.0.7.
• Report progress to all stakeholders.

Confidential

Business Strategy IT Department

Responsibilities:

• Managed the Tele Collect system implementation to handle delinquent payments and tax evaders, resulting in the collection of $1.6 million in one month.
• Function as IT Director of Operations.
• Engaged with Consulting Committee of the Secretariat in the implementation of the Total Quality Management philosophy with process improvement equipment.
• Developed the ISO 9000 standards for the MIS Department.