SUMMARY:

Accomplished IT leader with extensive hands on experience overseeing global teams and projects to optimize investment, reduce cost and increase profits. Champion/support several concurrent improvement and integration initiatives, from data center (virtual, storage and HPC environments) and network infrastructure / security (routers, switches, firewalls, wireless and NAC), to ERP, PLM and CRM implementations. Experienced to direct large implementations, acquisitions and conversions, as well as launching new operations. Emphasize communication and collaboration between business and technology to produce successful and sustainable initiatives. Provide strategic planning and align technology to business goals. Proficient in English and Spanish.

TECHNICAL SKILLS:

• Strategic planning
• Data Center Operations
• Virtualization
• Process Improvement
• ITIL Foundation
• People Management
• Project Management
• Networking
• Windows Server Confidential
• Cyber security
• Detail Oriented
• OSI & TCP/IP models
• Team Building
• Customer Focused
• Problem Solving
• Storage Confidential
• Cloud Confidential
• ERP / CRM
• Vendor Management
• Business Continuity/Disaster Recovery
• Change Management
• IT Governance/Compliance
• Data processing systems
• Team Development
• Collaboration platforms

PROFESSIONAL EXPERIENCE:

Head of IT

Confidential

• Champion/support several concurrent improvement and integration initiatives, from data center (virtual, storage and HPC environments) and network infrastructure / security (routers, switches, firewalls, wireless and NAC), to ERP, PLM, digital transformation, and CRM implementations
• Chair diverse SteeCo meetings, to gather business requirements to be translated into technology solutions, inform about projects status and outcomes, in alignment with corporate strategy
• Own all IT related assets and requests to propose business aligned solutions, as well as proposing alternatives to be aligned to corporate initiatives
• Drive migration to Office 365 (entire suite) and other cloud based initiatives
• Ensure the application of the Group’s IT and Cyber Security Policies and supporting the solution of incidents in strict coordination with the IT services and Cyber Security units
• Manage strategic partnership with different vendors, from Infrastructure to cloud services and collaboration, measuring performance and metrics to ensure SLA delivery
• Coach and mentor IT team (help desk, operations), to drive customer service excellence

IT Manager

Confidential

• Increased fulfillment center capacity, by project managing / launching multiple sites (5 facilities within 9 months, 2 launched the same day), based off cloud (AWS) infrastructure and applications
• Directed IT staff, including recruitment, supervision, workload scheduling, development, evaluation, and disciplinary actions
• Communicate regularly with senior management on status, risks and change management
• Championed KPI and SLA measurement and reporting, to ensure services delivery and health, utilizing several monitoring tools
• Work closely with peer managers in Information Security and Corporate IT teams to identify and implement process changes, improvements and efficiencies and ensure solid security practices
• Built strong relationships with operations and support functions, to provide technological solutions to business needs, having the customer as top priority, aligning technology initiatives with business objectives

Global Data Center and IT Operations Manager

Confidential

• Developed and executed roadmaps outlining the technology strategy and the investments in infrastructure to ensure systems are secure, based on industry best practices and enabling the company’s strategic plans across the business
• Coordinated activities of Security Operations, to ensure timely and effective response to information security threats
• Established a global support model, by creating a shared services center for 6 different legal entities in over 30 locations worldwide; managing Help Desk operations, from ERP functions and CRM, to end user engineering
• Interfaced with top - level management and technology heads across the company; taking an active role in determining overall company strategies, as well as managing business relationships with vendors and contractors

IT Manager

Confidential

• Spearheaded the development and implementation of a corporate IT strategy, towards standardization, resource optimization, capacity increase and cost reductions, as well as the DR/BC plan and cyber security
• Headed and coached project managers and teams to improve ERP functionality and integration with other systems
• Led cyber security projects and initiatives, to provide a secure operational environment across all entities
• Partnered with suppliers in all countries where the company had presence, by leveraging a mix of existing corporate contacts and localized ones to reduce costs, managing budgets of over $5M USD
• Improved service levels and satisfaction with business partners, by re-engineering EDI operations/processing, and creating containers on top of virtual machines, utilizing automation tools
• Increased revenue and facilitated collaboration with business partners, by improving web orders and quoting systems