Objective: To apply award winning program management experience and fast track delivery of your products

Highlights

• Ten years successful large-scale, high-profile project management
• Seasoned software engineer with public and private sector, real world experience
• Powerful communication skills for writing, public speaking, and performing presentations

Core Competencies

• Led multiple OEMs through five Microsoft operating system releases throughout software development lifecycle
• Experience in managing programs/projects for mobile and embedded device products
• Familiar with PM Methodologies such as SCRUM, Agile, Waterfall, and SDLC
• Formal PMI Institute training and experience to align project management standards to project lifecycle

Professional Experience & Key Contributions

Founder – Confidential, Seattle, WA 2009 - present

• Provide tools, tips, and solutions for mobile device users of iPhone, Windows Mobile, Android, Blackberry etc.
• Consult clients on how to combine traditional computing with mobile technology using amazing tips provided in
• publications, sound bytes or consultation
• Assist mobile device users to improve their lives through the use of mobility for greater efficiency and productivity
• Inform clients on best practices for adhering to national legal driving laws when using a mobile device
• Conduct product reviews, insights into emerging trends, and facts for the latest mobile apps
• Convert and translate geek technical jargon into everyday laymen’s terms so that clients are equipped to better
• understand mobile acronyms, emoticons, and glossary of terms
• A trusted advisor to consult clients on mobile device solutions suited to their needs. Customers are able to make
• suitable choices without having to change service providers
• Equip clients with power-tips to accomplish tasks using their mobile device at a greater than basic level

Program Manager – Confidential, Bellevue, WA 2008 – 2009

• Manage project costs and budget for proper allocation of resource planning and staffing needs
• Led QA processes for testing for PAM (Phone As A Modem), Bluetooth, Location Based Services, multimedia, SMS,
• MMS, email, voice recognition/connections, and cell phone connectivity
• Planned and executed a highly complex hardware/software multimedia embedded infotainment system project
• for a very large automotive manufacturer within a very tight schedule
• Lead quality assurance efforts across geographically disperse teams to drive for acceptable deliverables of
• system, applications, and drivers included in SDK
• Led process for mobile device and cell phone integration testing
• Managed overall process of CE and FCC certifications for WiFi, Bluetooth, USB, Apple’s iPOD, SD, and MTP
• Managed customer expectations and communications to ensure customer satisfaction
• Managed $25+ million project to develop the hardware platform, BSP, applications and manage the overall
• system integration and of a highly complex entertainment system
• Lead system integration plans for 3rd party vendor development using formal PMI project management standards
• (PMP) to align to project management lifecycle
• Coordinate vendor integration for navigation, voice recognition, silicon, and multimedia for MyFord Touch
• Infotainment Systems in Ford Automobiles

Program Manager – Confidential, Issaquah, WA 2007 – 2008

• Project management leading several successful projects & sub projects to completion
• Management of Microsoft’s MSDN forums (Innovate On Office, Windows Vista, and Application Compatibility)
• Establishment and management of Microsoft Global ISV Partner Programs
• Led several technical engineering teams (international) to supporting numerous Global ISV partner programs
• Created strategies to implement key process improvements to increase customer satisfaction and reduce costs
• Data analysis to identify trends, root cause analysis for business recommendations, and increase efficiencies
• Map and document business processes (based on Six Sigma)
• Technical documentation and creation of tools to properly scale and support partner programs

Global Technical Account Manager / Consultant - Confidential, Redmond, WA 2002 – 2006

• Captured big win in the creation of a strategy and framework for deeper penetration in the mobile and embedded
• developer community ecosystem (growing partner membership by 40%)
• Drove product planning and feature enhancements via information and feedback from developer communities
• Managed alpha & beta programs
• Participated in device testing for connectivity, content, customization, various radio networks, OTA, router
• connections, Streaming video telephony, Usability, SIM profile, and testing of radio policies
• Created and published whitepapers, newsletters, knowledge base articles, and product release documentation
• Testing for PAM, Bluetooth, Location based services, Multimedia, SMS, MMS, Email and voice connections
• Created & hosted technical chats, web seminars, porting labs and managed web site portals
• Build, deploy, and optimize mobile and embedded run time images, and software development kits (SDK)
• Provided technical training and support for the Windows Mobile and Embedded technologies
• Drove win/win competitive design-wins and design-ins for top OEMs (including mobile & embedded)
• Assisted the development of win/win relationships with tier-1 ISVs, SIs and OEMs to drive greater customer
• experience and product adoption capturing greater market share of $5-million
• Negotiated yearly support services budget for Microsoft Premier Support ($1/2 million average)
• Defined and created product support for Microsoft’s OEM Frontline program for OEM breadth partners
• Conducted pre-sales and engineering for Microsoft’s OEM Sales and Engineering group
• Technical liaison for OEMs/ODMs/SIs/IHVs/ISVs/telecoms driving product quality and certification – including
• WHQL (Windows Hardware Quality Labs)
• Conduct business impact, analysis, ROI, and risk assessments

Software Test Engineer – Confidential, Redmond, WA 2000 – 2002

• Successfully managed AutoUpdate pilots creating new partnership for Windows Online Services and OEMs
• Wrote training proposals for OEMs to utilize the Windows Update Publishing Manager to submit content
• Led OEM training and testing programs of areas of ownership including Windows Update
• Developed and provided training projects and materials for presentations of new Windows technologies
• Wrote and develop test specifications, test plans, and test cases
• Composed risk assessment reports, official sign off documents for product release, and test methodologies
• Wrote test scripts in Visual Basic, JavaScript, and Batch Script used for test automation

Software Test Engineer – Confidential, Redmond, WA 1998 - 2000

• Managed and supervised beta programs for MSN versions 2.5 and 2.6
• Published bug fixes and related information to public website using IIS written with html and CSS
• Led test team for testing applications with various hardware for software compatibility and integration
• Acted as liaison establishing external and cross group relationships with the MSN product group
• Wrote and published Microsoft’s Knowledge Base articles and other technical references
• Conducted quality assurance for risk assessment reports

Program Manager/Accountant – Confidential, Los Angeles, CA 1993 – 1998

• Successfully managed $3.5 million dollar budget, cutting costs 18% maintaining current and new partnerships
• Managed high level operational, fiscal, and executive activities, including planning for all aspects of contracts,
• projects, and appropriated funds
• Managed technical relationship between departments to analyze software and hardware advancement
• Developed new standards and competitive strategies for business heuristics used to gain new business prospects
• Negotiated competitive service costs reducing operational expenses by 25%
• Forecasted and advised recurring gains and risks for development of business enterprise
• Analyzed and conducted quality assurance for statistics of government expenditures
• Defined terms of contract agreements met by vendors and business partners

Technical Skill Set

• Platforms: Windows 2000/XP, Windows Server 2000/2003/Vista/Longhorn, Mac OS 10, Windows CE Embedded/Pocket PC 2003/2005 (Windows Mobile), Red Hat Linux, Fedora Linux, Windows CE for Automotive
• Networking: TCP/IP, NetBIOS, DNS, DHCP, AppleTalk, ISO/OSI, Ethernet, VPN, Bluetooth, 1394 a/b, Cisco,Active Directory, WiFi/WiMax, VoIP, SIP, Bluetooth/UWB, CDMA, EVDO, 2G/3G, GPRS, and GSM
• Languages: Basic, Visual Basic, Batch Script, HTML, and CSS
• Tools: Acronis TrueImage, Symantec Norton Firewall, Ghost, Virus Protection, McAfee, Microsoft Office Suite 2003/2007 (Word, Excel, PowerPoint, Access, Project, Outlook, Notes) Microsoft: Visio, Exchange, Sharepoint, Project, Visual Studio, Siebel (SIP). To include Google Applications and Sites

Noteworthy Accomplishments

• Author of “How F.U.N.K.Y. Is Your Phone?”
• Authored Microsoft MSDN whitepaper for .NET Compact Framework
• Contributed to the writing of published technical release information contained in Microsoft’s Visual Studio. Authored technical curriculum for SoundTraining.net’s TCP/IP seminar

Education & Certifications

• Microsoft Certified Systems Engineer (MCSE)
• Comptia A+ Certified
• Computer Science