Project Coordinator Resume

PROFESSIONAL EXPERIENCE

Confidential,Tampa, FL Jan. 2008 June 2008
Technical Support Professional

Trouble shoot customers problems and solve a wide variety of technical problems and/or filling orders for products and offering suggestions that provide a more complete solutions to their needs.
Regularly access a state-of-the-art knowledge management database to research technical problems.
Well-organized and thorough in order to manage important details such as inputting customer data.
Help customers work systematically through hardware or software problems and help customers understand the features and benefits of new products that best meet their needs.
The ability to resolve technical issues over the phone.
Logging/organizing incoming calls from customers and field techs.

Confidential, Tampa, FL May 2007 Jan. 2008
Technical Support Associates

Maintain standards for multiple projects involving different municipalities.
Make correction to drawing using Bentley Focus32 software.
Knowledgeable of Microstation and AutoCAD software.
Update project report using MS Excel.
Verify locations using GIS/GPS.

Confidential,Tampa, FL Jan. 2007 May 2007
Technical Support Associates

Active Directory.
Possess proficiency in hardware/software support, troubleshooting, password resets, anti-virus questions and networking issues in a Windows base environment.
Experience using or supporting Microsoft Windows XP, Microsoft Office 2000/2003/2007, hardware, local network printers and Symantec Antivirus.
Handling follow-up calls to customers to ensure incident closure.
Assist end-users with the installation and troubleshooting of hardware and software across a wide range of areas including DSL, Cable, ISDN, Voice, Cams, LAN/WAN, Routers, Switches, Wireless networks.

Confidential,Tampa, FL Feb. 2004 April 2006
Project Coordinator

Ability to performs a variety of cross-functional tasks to ensure coordination of list of material with project plans and schedules.
Responsible for Purchasing, Shipping & Logistics, Order Fulfillment & Management and Inventory Management
Follows procedures, processes and systems to manage and allocate resources according to priorities that insure order, accuracy, and profitability while constantly monitoring project goals and making adjustments as needed.
Plan/execute logistics support for Environmental Operations.
Knowledge of a wide range of logistics operation software.
Strong problem solving, communication, planning and organizational skills.
Assist Project Managers in providing integrated project plans and smooth a transition of items relating to the Environmental Engineering.
Develop, track and manage project plans for Environmental surveys, tests and samples.
Coordinated with the Project Manager to set up project files and process contract documents.

Independent Contractor March 2002 Feb. 2004
Clients: Confidential, Material Expeditor
Spherion Workforce /Lockheed Martin Material Handler Manpower Professional /Raytheon - Material Expeditor INNOLOG Logistics Support Analyst Adeeco Technical Services /Seminole Electric - Material Analyst

Confidential, Orlando, FL Jan. 2000 July 2001
Project Administrator

Lead weekly meetings to proactively anticipate supply risks, initiate actions to prevent backorders, and communicate supply availability information to the team.
Coordinate meetings between clients and relevant internal personnel to develop and discuss client’s needs.
Capture and maintain data regarding project status and implementation as required by the Project Manager.
Update project folder with any customer changes that will impact target date of completion.
Prepare status-meeting materials, manage project folders, and update information for projects.
Coordination with Purchasing to ensure on time delivery of critical items.
Provide ideas and suggestions to Project Manager on improving processes, practices and tools.
Support project team from beginning phases through implementation.
Tracks documents related to funding and contract modifications.
Update Material Requirement List (MRL) using MS Excel.

EDUCATION: Confidential

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